Gatekeeper Software


Gatekeeper is a cloud-based vendor and contact management solution. Key features include automated alerts, customization and collaboration tools and integrations with other software.  

Users can manage contracts and vendor information, track workloads, monitor risk and store documents using Gatekeeper. A built-in messaging feature assists with file requests and collaboration. Automated alerts can be configured to remind users of important dates such as contract renewals. Users can create custom fields, supplier types and contract types and generate reports based on stored data.

Emails can be sent from within the Gatekeeper platform and linked to suppliers and contracts. Suppliers can respond to messages from their own email clients without needing to log in to Gatekeeper. Software integrations include G Suite, Office 365, Box, Dropbox, Echosign, Hellosign, SAP, Oracle, Navision, Okta and OneLogin.

Gatekeeper is available with yearly subscription pricing, and also offers a free trial. Support is provided through an online portal.



25 Reviews of Gatekeeper

Overall rating

4.72 / 5 stars

Filters:

Showing 1 - 20 of 25 reviews

November 2016

Guru from Lincoln Investment

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

It is my job to find the best technology in Financial Services - I selected Gatekeeper

As a Technologist, I review the market for leading Financial Services institutions looking for the very best technology in the market. It's my job to ensure we select best-in-class cloud solutions that combine an intuitive interface within an Enterprise grade, scalable and robust solution. I also need to ensure adherence to rigorous security standards that are demanded by our industry and integration of a chosen solution within the client's ecosystem of applications. Following a detailed review of the market, shortlisting and formal procurement process, Gatekeeper stood out as the class-leading vendor and contract management solution based on the feature set and flexibility of the application. The current solution available and the overall vision is compelling. We conducted a granular security review including our own penetration testing. It is clear from the output of this process that security is at the very core of the Gatekeeper application. This cannot be underestimated as we all move to the cloud. We worked with Gatekeeper to implement their solution quickly and effectively across the organization. A seamless integration with OneLogin has made provisioning and user access simple and highly effective. User adoption is high and we look forward to expanding the use of the solution to their Portal Technology. The Gatekeeper Customer Success Team and Technical support are, like the solution itself, the highest standard we have found in the industry today. I have no hesitation in strongly recommending Gatekeeper.

Pros

- Usability
- Ease of use
- Integration

Cons

None

June 2018

Manfred from Manpower Nederland

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

The software is in a different league when compared to the competition.

Pros

Clear, concise, quick and straightforward GUI. High level of user adoption in first use.
High level of customization allowed while maintaining a robust core.
Mobile interface works as good as normal web interface.
A great team of experienced support people who actually listen and act upon suggestions and even implementing them in the final product. There bug fixing capacity is very quick. We have seen some happen in days after noticing them.
Some features are: When you send a message via Gatekeeper to a supplier their response will also be captured in the tool including any attachments. That allows for a robust audit trail.
Customizable workflows that allows for delegation of responsibilities within your organization.

Cons

It's more costly when compared to competitors but it's also much more product for the money.
The supplier portal suggested for us not only onboarding of new suppliers but also a supplier maintaining its own compliance data. At the time of writing this is not yet possible.
At this moment e-signing and redlining is not yet available.

September 2018

Raja from ACT

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Very Satisfied Customer

This system helped us maintain all our contractual documentation and vendor contact details in a centralized location. Also we are using this system effectively to track risk based on our audit findings. Overall we are able to transform our vendor management by onboarding Gatekeeper system.

Pros

Ideal system with feature set matches our needs. I like workflow flexibility, access control, bulk upload/update, flexible vendor and contract views, user management and dashboards.

Overall, I like intuitive design, it helped our admin and end users to start using without much training.

I am also looking for basic spend functionality without a need for buying additional spend module.

Cons

I like all the features, but suggest having more flexibility and options to create additional dashboards.

November 2016

Adam from LendingHome

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Gatekeeper has transformed the way our department engages with the business

As a busy legal team we needed a central area to manage all contracts and give full visibility to the business. Gatekeeper has an extremely easy to use interface requiring little to no training. The customer success team worked very closely with us to configure the solution to meet our exact use-case. The Google Apps integration and unlimited user plan has allowed Lending Home to roll out Gatekeeper to over 200 users giving direct and controlled access to specific contract records company-wide. Gatekeeper has transformed the way our department engages with the business, improving efficiency, reducing risk and greatly enhancing collaboration. I have no hesitation to strongly recommending Gatekeeper - it's an excellent solution from a great company

April 2017

Bob from CUSO Financial Services

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

We are delighted with our choice of solution in Gatekeeper.

Greatly enhanced clarity of all of our data. We especially enjoy having full visibility of all upcoming renewals.

Pros

Getting data into Gatekeeper has been simple and the benefits have far exceeded our original objectives. Our internal owners are now proactively notified when contracts are due for renewals and on other key regular events such as vendor reviews and key documentation updates.

The dashboards in Gatekeeper provide such a clear view of our data so we can be proactive, renewing contracts on better terms and cancelling contracts we do not need well in advance. This all provides an excellent return on our investment. Gatekeeper is simple to use and when some help or guidance is needed, support is always available online in their Live Chat feature.

September 2015

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

September 2015

Gatekeeper is simple to use and saves us time and money

We has been looking for a cloud tool to help us manage hundreds of contracts with a range of different key deadlines and end dates. Having used Excel as we grew this started to cause a number of problems. We reviewed the market and either found simplistic solutions that lacked customisation or expensive Enterprise solutions that needed to be tailored costing us more money than we wanted to spend.

Pros

Gatekeeper came with almost all of the features at less than 20% of the cost of the bigger vendors. The interface is great and really easy to use. The team just jumped in and got work done. We love the built in email/messaging system. As we deal with many suppliers storing all emails/messages centrally means every member of the team is up to date.

This software has saved us lots of management time along with allow us to reduce costs. The support is great and we get updates on enhancements and new features all of the time - some of these were built based on our own requirements without additional costs.

Cons

When Gatekeeper first launched there was no Google Drive or Google Apps integration but this has now been added and it make the administration really simple.

January 2017

Carolyn from ASG Group

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

I wish all the systems we used were like Gatekeeper.

We selected Gatekeeper after spending enough time in the solution to see how easy it was to use compared to other solutions we had demonstrated to us. The team helped us every step of the way to get our vendor and contract data entered and imported. It was very easy to configure the data we needed to store and all of the views to match our exact processes. I was dreading the process of getting our data into any system but doing this in Gatekeeper was painless. Seeing the dashboards and reports come to life and give us the information and email alerts to get on top of our workload was so satisfying. I wish all the systems we used were like Gatekeeper.

November 2017

Fiona from BlaBlaCar

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

User-friendly, customisable, excellent customer support.

Pros

The user interface is very intuitive and the ability to customise allows us to easily integrate with existing processes and engage users in order to maximise the benefits of using the system.
The Gatekeeper team have done a great job onboarding and go above and beyond to find effective solutions.
The product team are quick to develop smart features in response to our business needs.

Cons

There is room for development of the product, in particular eSignature, but we expect to see this in the near future.

November 2016

Andy from SCC

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Enterprise Supplier Management and Portal Technology that is very powerful yet simple to use

We chose to partner with Gatekeeper as their technology was by far the most intuitive we evaluated. Our challenge was to secure accurate master data and compliance information from over 3,500 suppliers across Europe. We simply didn't have the manpower to take on this challenge alone. Gatekeeper Vendor Portal technology and the supporting team are a vital partner for the SCC procurement and commercial teams moving forward

September 2017

Allyson from Infogroup

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

September 2017

The Gatekeeper team is amazing

The Gatekeeper team is amazing. They are very responsive when there are questions.

Pros

I like the one stop shop feel of the software and the ease of notifying BU leaders that their software is coming up for renewal. This makes them accountable

July 2018

Carol from CRCNA

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Very easy to work with; They listen to their customers!

Pros

Great having all of my contracts at my fingertips. We are a nonprofit organization with limited budget, but Gatekeeper was very willing to work with us to allow it to fit into our numbers. Staff are very eager to make updates to their system based on customer feedback. We've had a few features added very quickly after we made a request. Program is very user friendly.

Cons

We have been using Gatekeeper for just over a year. I have not found anything that I would consider a con.

January 2018

Claudia from AccentCare

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Gatekeeper was get to work with. The team was knowledgeable and prompt.

Pros

Very intuitive and easy to use. Requires very little user training and support. Also like the ease in which fields can be added via administration profile.

Cons

Roles - need the ability to further restrict functions and visibility based on specific groups or criteria.

April 2018

Josefina from Empresas Polar

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Excellent tool to visualize and monitor the company's projects

Pros

This tool has been very useful because it allows you to control and track the cash flow, as well as the process of buying and selling with suppliers and customers, allows us to view and create the process from scratch, it also allows you to store and send reminder messages with certain dates

Cons

As it is a platform with many functions and activities, the loading process tends to be slow for everything that registers in it, the rest works perfect

September 2018

Darren from AccorHotels

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

AccorHotels

Pros

Ease of use, customization on the fly by end user is very good, not needing to rely on support

Cons

Some search, navigation is a little clunky

September 2018

Paul from Telegraph Media Group

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Contract Management Tool

Great tool, giving me a complete overview of contracts within the business, giving me the added benefit of strategic planning.

Pros

Ease of use and the central contract database.

Cons

Lack of e-signature tool. Once in place, this would be a fantastic added feature.

June 2018

Tim from Trophy Automotive Dealer Group LLC

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

The software has been very easy to use, and is adding value to our business

Pros

The program has eliminated the need for drawers full of hanging file folders, with a variety of different individuals. GATEKEEPER has allowed us to centralize contracts, and create a workflow that tracks where contracts are in the process.

Cons

There are a few fields that are not relevant to our industry, so we have to navigate those. Overall the system is easy to use

June 2018

Karla from SIDOR

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Excellent Results with Gatekeeper

Very easy to use and support responses are fast and effective.

Pros


Gatekeeper allows us to capture the necessary data easily, you can renew and cancel contracts. It is a very useful application and quite comfortable to use.

Cons


In the time that has been used we do not find any inconvenience, on the contrary it allows us to give better results in the work performance,

September 2018

Stefany from Tata Consultancy Services

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

I practice to use if you manage contracts

In my team we have little time using it but in general we do very well with the software

Pros

It allows you to see several important details of the same contracts, such as dates, types of services, billing schedule etc.

Cons

On the part of the costumer sales it could be a bit confusing to complete so many details

November 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Love GK!

So happy with the software. Any "cons" surfaced have been addressed in a timely manner and the team is SO helpful and friendly to work with. We love it!

Pros

Links made between contracts, counterparties, projects, entities. Ease of use.

Cons

Project tracking features are less extensive than thought

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Literally Gatekeeper has a platform that does all the thinking and planning for you

Pros

Every type of information can be loaded into Gatekeeper. Their system allows full automation and easily recall your data

Cons

When trying to compare information, it is somewhat difficult to organize into a spread sheet. However once accomplished its just great