About Gatekeeper

Gatekeeper is a cloud-based vendor and contact management solution. Key features include automated alerts, customization and collaboration tools and integrations with other software.  

Users can manage contracts and vendor information, track workloads, monitor risk and store documents using Gatekeeper. A built-in messaging feature assists with file requests and collaboration. Automated alerts can be configured to remind users of important dates such as contract renewals. Users can create custom fields, supplier types and contract types and generate reports based on stored data.

Emails can be sent from within the Gatekeeper platform and linked to suppliers and contracts. Suppliers can respond to messages from their own email clients without needin...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

36 Reviews of Gatekeeper

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(29)

29

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 36 results

October 2019

Edwin from Eldon Enclosures

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Packaging and Containers

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Great contract Management Tool

Since the beginning, Gatekeeper team was super professional and provide us with an unique solutions that fit our expectations.

Pros

It is pretty simple to use and flexible for set up, the main strenght is the versatility of the solutions offered within.

Cons

Nothing, the support is amazing and the implementation team was great, i think that the implementation time can be shorter, but anyways it is pretty good.

Reasons for Choosing Gatekeeper

was a perfect fit for our demands

May 2020

Jessica from Missouri Employers Mutual

Company Size: 201-500 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Gatekeeper Review

Gatekeeper has been a super helpful tool for our company in streamlining our contract management and approval process. Especially given our transition to remote work with the pandemic, I'm not quite sure what we would have done if we had not made this transition. We are very thankful for the tool and for all of the support we receive from the company.

Pros

The integration was fairly simple. Easy to use. Customer service is friendly, knowledgeable and responsive.

Cons

It would be great if the e-sign location was accurate based on the signer's location, if the time stamp was accurate based on the time zone of the signers/users, and if the Word to PDF document conversion didn't alter the look and text of the document so much. Other than those things, no complaints.

Reasons for Choosing Gatekeeper

The number of items we were looking for on our list of requirements versus the cost, comparison of relationship with vendor to assistance from others.

Response from Gatekeeper

Replied June 2020

Thank you so much for the great review, Jessica. We really appreciate your support and the opportunity to partner with you. One of our product team will reach out to you to discuss and look to resolve the eSign IP and timestamp issue you raised. There are a number of reasons this can be the case due to the use of VPNs and similar. We also have some exciting developments regarding our Microsoft partnership to share.

October 2020

gemma from TPI

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

October 2020

Gatekeeper Feedback

Our experience to date has been excellent.

Pros

The customisation within Gatekeeper allows us to utilise the native functionality to the best of its ability. Gatekeeper has enabled a proactive and scalable approach to supplier management. We receive excellent and frequent support from [SENSITIVE CONTENT HIDDEN] on ways to further improve and enhance what we are trying to achieve from Gatekeeper.

Cons

There are some areas within Gatekeeper which would be great it further customisation could be possible such as the heatmap within the Risk module. A training program would also be a really helpful offering for administrators.

Reasons for Choosing Gatekeeper

Gatekeeper had more of the functionality we were looking for.

June 2018

KAREN from Del Mar College

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Gatekeeper is reliable and value for your money

Pros

I have used Gatekeeper in the past for many years and was satisfied with its performance. It did the job that I wanted!

Cons

I have no complaints in regards to Gatekeeper's performance. The support staff was great and the service was great as well.

July 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

Employee Portal and Kanban Workflows for the Win

Overall our expereince has been very positive. Customer support goes above and beyond.

Pros

We looked at about a dozen contract management solutions, and Gatekeepers' approach to intake and e-negotiation is truly unique. The Employee Portal made it easy for our national field offices to submit contracts for review, and the Kanban Workflows helped management stay on top of approvals and provided transparency into the negotiation and approval process.

Cons

Not so much a con, but friendly advice--setting up workflows can be tricky if you don't have clear objectives.

Reasons for Choosing Gatekeeper

The Employee Portal and Kanban Workflows.