Call Loop Software


 

Call Loop is a cloud-based SMS marketing and voice broadcasting solution designed for businesses of all sizes. It offers audio management, auto responders, bulk SMS, personalized SMS, trigger-based campaigns and analytics functionalities within a suite.

Call Loop integrates with email marketing, marketing automation and website management solutions such as AWeber, Hubspot, MailChimp and Drupal. These integrations allow users to upload contacts from different sources into the system. Call Loop’s audio management feature allows users to record voice broadcasts and use them for auto-responding and voicemail.

Call Loop also features SMS triggers, allowing users to send automated messages to customers from business applications. Users can also customize messages with the help of customized customer data fields such as names and addresses.

Call Loop offers analytics and reporting, which allows users to track the open rates of email campaigns for both voicemail as well as live-answer options.

 

Call Loop - Broadcast options
 
  • Call Loop - Broadcast options
    Broadcast options
  • Call Loop - Broadcasts
    Broadcasts
  • Call Loop - Groups
    Groups
  • Call Loop - New group
    New group
Supported Operating System(s):
Web browser (OS agnostic)

54 Reviews of Call Loop

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Kathi from KBB Realty Group
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Cost effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I use Call Loop for broadcasting messages about my business and promotions. It is very cost effective for quick messages. Tracking each campaign results is easy to do on the site. Once I learned my way around the site, it's easy to use. I can create a campaign within 15 minutes. I have suggested this site to other colleagues to assist them in their promotions and adverstising.

Pros

The cost of the service makes it an easy decision. It is easy to access online. Once you are approved, you can upload your contact lists fairly easily. You can track your broadcasts with simply clicks in that campaign.

Cons

It wasn't disclosed that I had to get approval to upload my own contact lists. Had to hunt and peck to find out where to create my first recording and then find where it went to review. Had an issue with the credit per contact. My recording was the max length suggested and yet it still cost me credits over what I budgeted to spend. WATCH YOUR RECORDED TIMES!!! Go well under the max time or you'll spend more credits then you think you should. If you want to know ROI, you'll need to create a way to track incoming leads/sales on your own. But for the price, it may not be worth your time.

Review Source: Capterra
 


July 2018

July 2018

Works as advertised

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I use it for a couple of my customers, integrated with Infusionsoft -- works great and setup was pretty easy. The service has been reliable so far!

Pros

It was relatively easy to set up and get working, help section was good when I had questions.

Cons

I'd like to see a lower cost per SMS, it can get pricey if messaging large groups.

Review Source: Capterra
 

Andy from Pelllegrini Team COnsulting
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Call Loop Review

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It's been a great experience and allowed us to capture cell phone #'s and email after presentations which we normally wouldn't have captured.

Pros

I really liked the easy set up and test functionality. It allowed me to know exactly what a potential client would experience.

Cons

Navigating the website was bit confusing at first.

Review Source: Capterra
 

Ravi from Chaban Wellness
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Feedback for Callloop - From: Ravi

Ease-of-use

Functionality

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Value for Money

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Great service! I must say I like their customer service and support. My recommendation is Callloop should start supporting spanish accents in their text body. It will really help!
Overall a great application!!

Pros

Features
Easy to use
Speed
Integration
Payment plans

Cons

Should accept spanish accents in sms body

Review Source: Capterra
 

Noah from Bonfire Worship
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Review

Ease-of-use

Functionality

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Support

It was my first text service so it is overall going awesome but there are some disappointing features.

Pros

I love the ability to receive alerts when new contacts are added and also when they are dropped.

Cons

I do not like the character limit in messages. Another con of the program to me is the way you pay. Instead of paying for credits, paying for a subscription would be way easier.

Review Source: Capterra

  Response: Call Loop, Call Loop

Date: July 2018

July 2018

 

Appreciate the feedback. We do offer subscriptions that you can upgrade to at anytime.

 

Dana from Tom Rowe & Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Better than the rest!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Overall, it was easy to use, the price is competitive and the support is unmatched!

Pros

Easy to use, support is fast and friendly and professional.

Cons

Nothing. No cons at all. I don't know what else to say to make up the minimum.

Review Source: Capterra
 

Spencer from Casago

May 2018

May 2018

The best way to communicate offers with existing customers & build loyalty with rewards.

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Pros

This is a great tool to send out offers and promotions to our customers. Our click through rate on text is much greater then what we typically get with emails. Once our customers have opted in, they typically stay opted in vs when we send out emails.

Cons

The CallLoop software works as I expect it to. If anything I would say the set up has a slight learning curve, but once you get past that it's easy to use.

Review Source: Capterra

  Response: Call Loop, Call Loop

Date: May 2018

May 2018

 

Thanks for the 5 stars Spencer!

 


May 2018

May 2018

It's great!

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organization and client lists

Pros

It's collecting my data all day long. I don't have to do much to organize my lists at all, which is great.

Cons

Exporting my data looks like the matrix. I only use it for excel so far, but maybe need to import it to a new CRM software or booking software soon.

Review Source: Capterra
 

Dr. Zoe from Life therapy Services

April 2018

April 2018

Super useful technology

Ease-of-use

Functionality

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Value for Money

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Pros

I have been able to build my email list because of this technology. People are easily able to hop on my mailing list wothout ever even going to my website or social medias

Cons

A little difficult to figure out how to get it set up. I am a little tech challenged, but I eventually figured it out.

Review Source: Capterra
 

erica from Elegance Simplified Salon LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great Experience

Ease-of-use

Functionality

Product Quality

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Value for Money

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User friendly and helps with time management

Pros

Like how it's user friendly and works well Like how it's user friendly and works well Like how it's user friendly and works well Like how it's user friendly and works well

Review Source: Capterra
 

Shawn from Grais Web Marketing
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

I have been using this software myself and for clients since it was originally released.

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Improvements in engagement from prospects and clients. An easy to use tool for lead generation.

When using it to increase attendance to webinars, we experienced as much as 90%+ buy in on adding a cell phone number to the webinar registration form. This provides for another great option for promoting via SMS.

I've used other SMS tools for leag gen by phone. They were fixed at a single entry with no ability to follow up for name and other details. Call Loop's feature provides for multiple replies to collect additional information.

I probably haven't mentioned that Call Loop's integration with Infusionsoft is pretty well done, making it easy to send messages and collect information.

Pros

Call Loop is relatively easy to use. Set up sms reminders and voice calls. I've used it to increase attendance at webinars substantially. One client is using it to get more engagement from members by sending reminders for scheduled calls and follow ups.

The SMS messages are just a necessary tool today. The voice messages are flexible in responding to pick ups or voice mail and can be very powerful for webinar attendance, sales, and other engagement. Our experience in asking for cell phones on registration can be as high as over 90%!

I also have several SMS optin series set up for speaking and off-site lead generation. The setup is easy, has multiple steps available to be responsive and collect multiple pieces of information.

The biggest pro... the cost is minimal! Clients resist yet another Saas. Paying as you use it credits that Call Loop offers makes it an easy choice to implement the tool. It's competitive with other SMS tools.

Cons

I would like a little more flexibility to push data from Infusionsoft to Call Loop. Other than that, I'm very happy with Call Loop and recommend it regularly.

Review Source: Capterra

  Response: Call Loop, Call Loop

Date: April 2018

April 2018

 

Thanks Shawn!

 

Tina from Legacy Party Sales

April 2018

April 2018

I use this to communicate with my large Direct Selling team. I find texting gets the best results.

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Pros

Ease of use. I simply upload my list, create my message and boom! I also like that I can schedule the texts sends in advance.

Cons

I wish that I could attach a jpg to the text. A picture is worth a thousand words, right? That's all.

Review Source: Capterra

  Response: Call Loop, Call Loop

Date: April 2018

April 2018

 

Thanks for the review Tina :)

 

Sean from All Star Martial Arts

April 2018

April 2018

Overall a great system to implement text marketing!! Simple and easy!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

It was so easy to use and you didn't need to be technology savvy to learn to use it. I was implementing text messages to a list we have acquired within hours of having the software!

Cons

I felt there could be a better way to receive an alert if someone texted back our marketing text. This was the only thing I didn't like about this software.

Review Source: Capterra

  Response: Call Loop, Call Loop

Date: April 2018

April 2018

 

Hi Sean, thanks for the great feedback!

 

Charles from Charlie Lindner Music and Elowvate Music

March 2018

March 2018

Pretty good. Really enjoy the communication

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

Really easy to write out your text messages. Customer service is amazing!! Also, you can add a truncated website link into he text message so customers can click on the link inside of the text message for additional info on your product/event/etc...

Cons

Really need to separate phone numbers into groups WITHIN the software once my customers have signed up for my callLoop service. Under the current functions, I can only:
1.) export a .CSV of my entire database
2.) separate the new numbers into individual .CSV files
3.) create a new group in the software
4.) Upload the new .CSV file.
It's cumbersome.

Review Source: Capterra
 


March 2018

March 2018

So far so good! I am just starting to use the Call Loop for all it can do!

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I converted 70% of an audience I spoke in front of to my list. It was easy.

Pros

I love that Call Loop integrates with Infusionsoft seamlessly. I like that I can choose my own keyword. I love that you can create more follow up steps in the text message and that you can broadcast to the subscribers.

Cons

When setting up follow up, it was a bit confusing on the integration. It feels out of order. I look for things that are a bit more intuitive and logical and it made me have to think through it to make sure I captured the right fields in infusionsoft. Not sure exactly how to fix it, maybe some added text or a different flow or something. I figured it out eventually. Just would like to see it a bit more intuitive.

Review Source: Capterra
 

Thomas from Wrights Martial Arts
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

We have been using Call Loop for several years now. Very easy to use and we use it alot!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Easy to use so able to access and execute immediately

Pros

Integrates with several other contact programs. Set up voice or text and let it send when you need it to. One of the customer rep is quick to respond to any questions or concerns and is regularly asking when they can do to improve.

Cons

There is no reason to like this if you need to keep in contact with your clients. Texting is powerful because every one sees their texts.

Review Source: Capterra
 

Marc from HypnoMarc, LLC.

January 2018

January 2018

It is a great tool that I use to engage my audience and build my lists.

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Functionality

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Value for Money

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Ease of list building from audience interaction.

Pros

It is fairly straight forward to use. It is powerful in interacting with audiences. The list building allows me to use the power of text marketing to reach my potential clients in a method they are most likely to read and respond.

Cons

Integration can be confusing. Took several attempts at creating lists in MailChimp to have it work smoothly.

Review Source: Capterra
 

Linda from Cyberwealthzone

December 2017

December 2017

Awesome way to contact customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I like that I can leave message with my phone number and customers that are interested call me back. Also it would be great for newbies who are afraid to call customers.

Advice to Others

Kinda wish it could reach outside usa

Review Source: Capterra
 

Ryan from TheAthleteBook
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great tool for event promotion!

Ease-of-use

Functionality

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This tool allows TheAthleteBook.com to keep our community informed of job opportunities and hiring events.

Pros

I love how easy it is to set up a text campaign. We saw a 20 % increase in our virtual hiring events when sending out a text before the event. We also found that participants were more informed. There are several ways you can use this tool and its a perfect use case for event promotion. I also recommend checking out their sister tool SalesMSg for any and all two-way texting needs. We found Salesmsg to be our engagement tool and Call loop to be our broadcast tool. Lastly, both products have incredible customer service.

Cons

I cant think of any. The only wish I have is how you are limited in the number of characters, but that's also a blessing in disguise. As it forces you to have a concise CTA.

Review Source: Capterra
 

Rick from Awesome
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Callloop is buggy

Ease-of-use

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Pros

Easy to use when it works and clean interface. Support tries to be helpful. Pricing about the same as the industry average.

Cons

The system is buggy and tech support just passes the buck and will not take reasonable for anything. I documented for them their system not working and they offer me a 50% off. Surely they should fix the bug but have not. Call Loop made me look bad to my client.

Review Source: GetApp

  Response: Call Loop, Inc, Call Loop

Date: November 2017

November 2017

 

Hi Rick, I'm sorry to hear that, however after looking at the conversation with our support team - it seems that the issue was a user error.

We do offer full refunds for problems and issues that arise when it's a Call Loop error, but in this case it wasn't.

Because of the large broadcast amount, we did offer a discount on the messages to make up for the mistake made. It happens and we help as much as we can.

If there is anything we can do, please email me directly at Chris@CallLoop.com - CEO