CallHub Software


 

CallHub SMS Marketing is a cloud-based multi-channel contact management solution designed for businesses of all sizes. It enables users to manage call centers, voice broadcasting and SMS marketing functions.

CallHub allows users to integrate with different business systems, such as Salesforce, CiviCRM, Google Contacts and Shopify, allowing users to use client and prospect information directly for campaign activities. The product also features integration with other business systems via Zapier.

CallHub features SMS broadcasting, which allows users to create SMS messages using personalized customer information and schedule the campaign delivery. The solution also allows users to filter incoming messages based on keywords and assign autoresponder messages based on message type.

CallHub is available via pay-as-you-go pricing, where users are charged based on the number of outgoing messages.

 

CallHub - Call reports
 
  • CallHub - Call reports
    Call reports
  • CallHub - Inbound message
    Inbound message
  • CallHub - Voice broadcast
    Voice broadcast
  • CallHub - Voice transcription
    Voice transcription
  • CallHub - Voting script
    Voting script
Supported Operating System(s):
Web browser (OS agnostic)

60 Reviews of CallHub

 

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Software Advice Reviews (6)
More Reviews (54)

Showing 1-6 of 6

Sara from S&M Insurance
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Ok dialer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall good I have a friend that uses it on his call center.

Pros

Over all the features are very competitive with other dialers. They have different types of dialing systems I.e predictive and texting

Cons

I love the unlimited plan because I want to focus on making money not how much money have I already used.

Review Source
 
 

Siddesh from Marimba Auto
Specialty: Automotive
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Powerful tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Its a nice, simple and effective tool for phone banking. They have made this marketing a useful and affordable.

Cons

Seems everything great more options for the dailer with the excel sheets and frequent updates and improvements required.

Review Source
 
 

Shiva from Ford
Specialty: Automotive
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Excellent tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use and works well with our business requirement, we are medium size company. It integrates everything nicely and user friendly.

Cons

Calling through laptop could be improved, sometimes it works but other times it does not. Also calling is not smooth, there are delays and some disturbance.

Review Source
 
 

Veena from Ford
Specialty: Automotive
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Awesome service

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It actually replaces many operators and the mass texting options is the one which attracts me and in love with.

Cons

As such I don't see any disadvantages here and one should keep updating and upgrading the software to latest trends.

Review Source
 
 

Supreeth from Comau Power train
Specialty: Automotive
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Brilliant Call need for business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is very user friendly and very much suitable for mudium and small companies and also customer support is great.

Cons

Some times it will have bugs but can be fixed and corrected. Also I feel ivr needs to be updates as it cause issues.

Review Source
 
 

Stacy from CRSS
Specialty: Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Wonderful Tool with Easy Integration with Your Existing CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that it integrates with Salesforce. Adds another layer of follow-up with targeting outreach to your efforts.

Cons

Some features seem to have glitches but customer services says they are working out a few bugs. Hope they do.

Review Source
 
 
 
Showing 1-20 of 54


December 2018

December 2018

All in one call center software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great features for call centers! You have the option to select call center mode, manual dial mode, text messaging and they integrate easily with your CRM of choice.

Cons

The dashboard is a little dated in appearance.

Review Source: Capterra
 

Isabelle from Red Music Entertainment LTD
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

CallHub: Great SMS Marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have a very positive experience.

Pros

I was searching for a reliable SMS provider for SMS sending in Mauritius. My main requirement was to have a custom sender ID (RME) and CallHub offered this option. We had a perfect delivery and reports were available in the admin panel.

Cons

The unit price of sending the messages were higher compared to our country's rates. We would use the service more often and much more if the price gets lower.

Review Source: Capterra
 

Divya from Candlewick Public School
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Understand Your Connections Before You Use Call Hub

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to connect multiple volunteers to a single project and have separate tasks assigned to them.

Cons

The software does not comply with my network's specific structure and.

Review Source: Capterra
 

Joanna from AgriSync
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Affordable Option for Customer SMS Outreach

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

CallHub has been investing in a better user experience and we've noticed. It's been pretty easy for us to quickly send sms campaigns around product announcements and other important updates. Email alone doesn't cut it anymore, so an SMS option is important. CallHub is a very inexpensive option for us to do this outreach.

Cons

Each time we send a campaign, we are having to pull our list from our CRM and upload to CallHub, as our list is constantly evolving, and we don't have an integration. Removing that step would bring so much more simplicity to this task, and help us to communicate more frequently through sms.

Review Source: Capterra
 

Amanda from Ward 45
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

A great addition to any campaign

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to have my volunteers who are located all over the city, assist when they could from the ease of their own homes, saving them 4 hours in travel time.

Pros

I liked the ability to have volunteers use the software online, without having to use their personal cel phones, and I LOVED that it showed the campaign phone number on call display

Cons

The ability to add myself, the candidate / admin as a user to make outgoing calls

Review Source: Capterra
 

Alexandra from Public Advocate
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Excellent Customer Service and Use of Call Hub very easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I am very happy with Call Hub and we are continuing to use this for all our outreach. God bless!

Pros

Call Hub has the best customer service. They are quick either by email or by the chat box feature. I usually received a reply within a few hours. Very professional.
Call Hub is very easy to use and I like the way everything can be tweaked. We use this to call our donors and it has shown to be extremely usefully!

Cons

I wish that there was an option, when more that one state is added into the system that they can keep it all in order, when uploading the file. For example, if I have a call sheet with names from VA, MI, and CA, I have it in order in my excel, but Call Hub randomly mixes it up, so I end up jumping around. It would be great to see this fixed.

Review Source: Capterra
 

carlin from Logistics
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

callhub

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

no problems

Pros

easy access easy to work with software like the struckture

Cons

sometimes repeats took a little time getting use to

Review Source: Capterra
 

john from Web Services LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Easy interface, good basic features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer service is typically responsive within a few hours and are usually very thorough in replies. Thank you!

Pros

It is very easy for agents to ramp up on the software. It has a clear, uncluttered interface.

Cons

It would be helpful if it could integrate better with Podio, including allowing multiple landlines per voter.

Review Source: Capterra

  Response: Gaglers, Gaglers

Date: November 2018

November 2018

 

Thanks for your review John. I'll pass this along as a feature request to our product team. In the meantime you can use our Zapier integration to connect Podio with CallHub (https://zapier.com/apps/callhub/integrations/podio).

 

Luji from 401(k) Gold Group, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Best Way To Contact Clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very positive and affordable.

Pros

Ease of use and customer support. Call clarity is of uptmost importance to us.

Cons

Slight delay in contact with customer support. This is due to time xone difference.

Review Source: Capterra
 

Brantley from Outcry Digital
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

My CallHub Review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I have used CallHub for multiple campaigns it is an easy way to get your message out.

Pros

It is simple to get up and going. The system integrates well with a lot of CRMs. Price is on point.

Cons

It would be nice if the unicodes in the texts would allow for longer messages

Review Source: Capterra
 

Amanda from United Workers
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

User-Friendly Phone Banking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We can make calls at about 5x the rate that we would with a manual dialer, getting through a list of 100 calls in just over an hour. This has been a huge capacity saver in our organization.

Pros

Voicemail Drop- save time by leaving a pre-recorded voicemail!
Auto-dial- save time by letting the computer dial for you!
Link to nationbuilder- RSVP to events, answer surveys, and import contacts lists!

Cons

Sometimes glitchy, sometimes sound quality is not the best.

Review Source: Capterra
 

Derison from Phipps Neighborhoods
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Great service for texting and calls

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is easy to use the site. It is user-friendly, and the customer support is great. They respond to your question fast.

Cons

What I like least about this service is that I find it hard to upload contacts sometimes. otherwise the service is great!

Review Source: Capterra

  Response: Gaglers, Gaglers

Date: November 2018

November 2018

 

Hi Derison, can you send in a support request to support@callhub.io with the specific problem you're facing with uploading contacts? We'd be happy to help you sort this out.

 

Edgar from Casa Realty & Investments, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

CallHub Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall good product but there is room for improvement especially with customer support.

Pros

Very efficient product with many features.

Cons

Not user friendly and it would be ideal to have instant customer support, especially when you are in the middle of a campaign and need results.

Review Source: Capterra

  Response: Gaglers, Gaglers

Date: November 2018

November 2018

 

Hi Edgar, our design team has already taken up the task of improving user experience. You should see the changes over the coming weeks. If there are specific hurdles you'd like us to address, please reach out to us at support@callhub.io.

 

Mike from Bear Valley SnowSports Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great Text Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

CallHub support quickly answered questions. Although we have just started using CallHub, it appears to efficient and more cost effective than our previous texting service.

Pros

CallHub has a tremendous number of features, but in my case I just needed an easy to use, economical SMS text broadcast service. CallHub meets my needs perfectly, yet allows me to add features in the future. The orientation information/videos are very helpful.

Cons

There were a few topics that the orientation did not cover but are basic to text services. Nonetheless, I had to contact support to confirm. Example is how to opt out of messages.

Review Source: Capterra

  Response: Gaglers, Gaglers

Date: November 2018

November 2018

 

Hi Mike, thank you for your feedback. Please reach out to us at support@callhub.io for specific information you'd like to see during the orientation. We'd be more than happy to create content that helps you get the most out of the SMS broadcast service.

 

Shiva from Idahoans for Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

CallHub: a useful platform for phone banking but needs some work

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

CallHub was useful for political phone banking and made it easy to call many people at once. However, due to the software’s novelty, it was often in obvien info and difficult to use.

Pros

CallHub makes it easy to call hundreds of people every hour because it does leave it to the user to dial the number. The phone you’re calling from is also hidden which is a handy privacy feature. The service makes it easy to make calls from home while working on another task and only taking the time to mark those who don’t pick up as not home or to talk to the few who do.

Cons

The software was VERY loud when the phone was plugged into headphone and it could not be turned down. The line was also weak so when people who were called picked up they often couldn’t hear. Another difficulty was the marked caller information. After every call that was not picked up, the caller had to be marked “Not Home”. However, the software usually had a blue pop up that would say the caller disposition anyway, thus the purpose of having to mannially fill it out fails me.

Review Source: Capterra
 

Anthony from Auto Transport Consulting
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Ever Since I started Using Call Hub

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My experience with Call Hub overall is a very positive one and will continue to use it consistently. It raises my bottom line cash flow. Invest a little but the return is much more.

Pros

I am able to reach and respond to my clients that answer their phone which saves me soooooomuch time dialing out to them one by one.

Cons

The least thing I liked about the software is the phone numbers I rent doesn’t tell me if they are expired or not.

Review Source: Capterra
 

Kendall from Healthcare
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Affordable, but not reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cheap, gets basics right on platform. Intuitive after a few minutes of getting used to.

Cons

Wasn’t reliable, set to make 1,800 calls over 4 hour window at 100 calls per minute, only 500 calls went out. Missed opportunity to share message.

Review Source: Capterra
 

claudia from communities in practice
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Call Hub for Campaign outreach

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I liked it overall, specially the price model. I think you can improve on the customer service trouble shooting part. Specially in peak times of use. You can expand on your FAQ, and blogs. Expand on your videos, and make it so that you guarantee a chat troubleshooting response within 6 hours. You should offer two types of chats, one for account set up questions and another for technical questions.

Pros

The pay per use model, meaning no need to pay a monthly or yearly membership fee to use it. I also liked that you only pay for what is sent. Not for what is not sent. I like the ease of use also, meaning, the writing of the message was very intuitive. The importing contacts was fairly easy. creating a phone book, was good.

Cons

I did not like the scheduling feature. I watched all of the videos and user blog, and no one offers a clear explanation of how the scheduling of a SMS text campaign works. I spent too much time in trial and error. ALL the errors must be published on the blog also.

Review Source: Capterra
 

Asia from Phobio LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Great call campaign software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This program was great for our company generating revenue. We used it to call store locations to ship us merchandise that was expected.

Pros

The cost of it was very reasonable and how quick the call campaigns were executed saved a lot of man hours for our company

Cons

The process of importing/setting up the campaigns

Review Source: Capterra
 

Hanna from Billee4FLSenate4
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Really Useful communication tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used this as a campaign tool for 2018 Mid Terms. Extremely useful and relatively easy to use once set up and numbers loaded

Pros

I like that you can start with a template and then personalize as you need to.

Cons

hard to go back to older messages to update content once the response has been made (if the recipient responded)

Review Source: Capterra