Omnisend vs Twilio

Omnisend has 438 reviews and a rating of 4.77 / 5 vs Twilio which has 241 reviews and a rating of 4.59 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.77 / 5 (438)

4.59 / 5 (241)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

January 3, 2021

March 9, 2021

Pros/Cons

  • Pros

  • I love this app! I like that it is extremely easy to use and the automation actually works and keeps running!

  • I love the ease of use with this product as well as the wonderful customer service I receive!

  • Cons

  • It's very good overall, but the software is a bit weak when it comes to migration. You will have to manually create/upload all your emails, automations, audiences, photos, templates, forms, etc

  • The design is very intuitive and easy to use, however the graphic design might be better.

  • Pros

  • Super fast to integrate. Lots of code examples.

  • Super easy service to set up number. Wether I need to provision a number for texting and voice or fax, Twilio is my favorite phone provider to use.

  • Cons

  • It's a little intimidating at first. Lots of setup behind the scenes. However, once it's set up, it's a very solid product!

  • Debugging the product is a bit time consuming, but it is getting better.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos