SimpleTexting Software


 

SimpleTexting is a cloud-based SMS marketing service for companies of all sizes. Key features include data collection, polling subscribers, MMS marketing, text-2-win sweepstakes, scheduled texts, autoresponders and web forms.

SimpleTexting’s polling feature allows users to ask questions to their audience and get responses. The sub-account feature permits additional users to edit lists on an account. With MMS marketing, users can send and receive multimedia messages. Users can create automated messages and schedule reminders, coupons and special offers to their customers.

SimpleTexting offers integration with Google Calendar, Facebook and Twitter. For enterprise users, they provide a dedicated account representative, priority support any time, a 99.9% uptime SLA, and API support.

 

SimpleTexting - Inbox
 
  • SimpleTexting - Inbox
    Inbox
  • SimpleTexting - Import contacts
    Import contacts
  • SimpleTexting - Polling subscribers
    Polling subscribers
  • SimpleTexting - Reminders
    Reminders
  • SimpleTexting - SMS sweepstakes
    SMS sweepstakes
Supported Operating System(s):
Web browser (OS agnostic)

64 Reviews of SimpleTexting

 

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Software Advice Reviews (3)
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Showing 1-3 of 3

Elton from Expedia® CruiseShipCenters® in Broadmoor
Specialty: Travel and tourism
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great service and support - Simpletexting.com Should be called Super-SimpleTexting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very intuitive, easy to set up key words and triggers and love the built in url shortener. really helps save text

Cons

Have not found any negatives to the service. you can get up and running very quickly and make adjustments on the fly

Review Source
 
 

Kathy from Mary Kay
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Amazing for my business as a Mary Kay Director!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am so excited with what this will do for my business. I have many other people in Mary Kay that are interested in joining once I see how it goes.

Pros

*Great support
*Easy to use for me. If I have questions they are answered quickly
* It is wonderful to use for getting leads

Cons

I have not had a chance to ask my questions yet. I would like to be able to add emojis and pictures that show up

Review Source
 
 

Kevin from Safeguard Auto
Specialty: Automotive
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Leaps and bounds above the last provider used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thanks for being awesome!!!

Pros

Everything works as I need it to. The ease of use is fantastic, as is the customer service should there be an issue.

Cons

Absolutely none.

Review Source
 
 
 
Showing 1-20 of 61


October 2018

October 2018

Excellent text messaging campaign!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to get subscribers as well as send messages. Very good analytical tools for analyzing success.

Cons

UI might not have been as intuitive, but it was still worth learning.

Review Source: Capterra
 

Anthony from Fabrica Creative
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Simple Texting is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The staff with Simple Texting is awesome! They are very timely and extremely helpful and patient!

Pros

I was recently shown some of the additional features like "Text to Vote" and was so happy to see this was already pre-made and ready to roll with only a little info needed from me. It made our contest a breeze for voting!

Cons

The only thing I can think of is not realizing that each person texting in is more than one text. So when calculating pricing and such, I should have accounted for a couple texts each when determining how many credits I needed. But it's so cheap it never hurt my pocket going over by a few.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: September 2018

September 2018

 

We're so glad that you're getting use out of our additional features Anthony! We are always trying to add new, easy-to-use features so people can communicate with their clients. In terms of credits, we do not charge for incoming messages and we're more than happy to suggest the appropriate plan size for your needs!

 

Thomas from The CAZA Group
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Unbeatable Value!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The value from this system isn't even comparable to their competitors.

Cons

There is a notifications when some people text in warning about a charge that could deter responses.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: August 2018

August 2018

 

We're so happy to hear about the value you're finding in SimpleTexting, Thomas! In regards to that notification, that is sent from a person's phone/carrier and is not something that we send out. SimpleTexting does not charge the people that text in, but standard message and data rates may apply; the same as sending/receiving any other texts on their plan.

 

Cori from Mississippi Iron Works
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Effective and fairly easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to help set appointments en-mass with our leads who are not responding to calls/voicemails or emails.

Pros

It is very intuitive - and if you have any questions there's a chat feature that links directly to the company and they help you right there in real time. Text is an outstanding way to communicate with your existing clients AND capture new ones - Simple Texting is effective and is pretty easy to use.

Cons

Bumped into some limitations on adding contacts - but that was remedied via chat within just a few minutes.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: August 2018

August 2018

 

Thanks Cori! We're glad that SimpleTexting has been able to help your company reach your leads. Our customer service teams works hard to be there for all our customers, so we're happy that we've been able to help you quickly!

 

Jeff from ViewSpark
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Fabulous customer service, great pricing and a quality tool.

Cons

No regrets at this point. I've used this platform with dozens of my clients and everything is functioning well.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: August 2018

August 2018

 

We're glad the platform has been a success with your clients Jeff! Our customer service team does work hard to give everyone a great experience and I know they'll appreciate your kind words here!

 

John from Commute.org

August 2018

August 2018

Using Simple Texting for "transit alerts" - easy, efficient, effective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

Overall ease of use and adoption by our customers has exceeded our expectations. Excellent value and has improved our customer service tremendously.

Cons

More visibility into reason(s) why SMS might be delayed by certain carriers when they have internal issues - not really a Simple Texting issue, but something that would make the tool better.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: August 2018

August 2018

 

Thanks for the feedback John! It's great the hear about your customer adoption rates! We do find that people greatly prefer texts. We appreciate your thoughts on issues that can occur specifically on the carriers' end and are in discussions on how we can improve the visibility on this!

 

Clark from FinUnited

July 2018

July 2018

They are a very professional group with a ton of experience. There hands on approach is amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Added monthly revenue

Pros

Its easy to use and they are ready to help 24/7! The software does everything you need and then some.

Cons

I actually can not think of any cons and we have been using the system for over 7 months now. Its simple and easy.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: August 2018

August 2018

 

We're so glad that SimpleTexting has been a benefit to your business Clark! We strive to offer the features that people are looking for and to make them easy to use!

 

Eric from Source2 RPO
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

SimpleTexting Integrates with our ATS for easy candidate communication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support
Pros

We use our SimpleTexting subscription with our ATS system, BrightMove. This is something we had integrated to easily text candidates directly from the ATS. It works great and send communications promptly once you hit send. Customer Service team is great for any issues you may have.

Cons

The pricing bundles for the amount of text messages. I really wish there was a 15,000 message option between the 7,500 and 25,000 text allotment.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: July 2018

July 2018

 

We're so glad that SimpleTexting has helped you with your ATS, Eric! We do understand that your message needs will not always match up with our listed plans, especially when it falls between 7500 and 25000. That is why we're more than happy to create a custom plan for you! Please feel free to reach out to our customer support team to get that set up!

 


July 2018

July 2018

Keywords are the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

Needed a texting option and this is good to get for the price offered. Great intro to texting options.

Pros

Easily create keywords for different campaigns. Lots of customization to make everything unique and easy to use. Like the polls option.

Cons

Import features not the best, but part of that might be our inability to get good data in the first place. Better text2give functionality would be great.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: July 2018

July 2018

 

We're happy that you've been able to take advantage of our unlimited, active keywords to easily create different campaigns! We work hard to implement helpful, easy-to-use features - we'd love to hear more about what you'd like to see when it comes to importing.

 


June 2018

June 2018

Great SMS Platform

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Tested this for a restaurant client and found it to be a great experience. Easy onboarding and some good functionality for the price.

Cons

Product has a good design, we found the web forms useful. Didn't have many complaints about the usability. Maybe a little more functionality in the free plan but overall the app is not expensive compared to other services.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: July 2018

July 2018

 

We're happy you found the web forms useful! They are a great way to get people subscribed to your texts directly from your website or another page. Our free trial includes all of the features of our paid plans. We want you to be able to fully explore our service :)

 

Doug from InBody Chiropractic

June 2018

June 2018

Finally a way to get off your phone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like Simple Texting for business. No one likes calls anymore. A text can be delivered at any time of day and everyone gets them and reads them.

Cons

I'm not always sure that the texts are read or if the client wants these texts but there is always a way to opt out for them

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: July 2018

July 2018

 

Thanks for the feedback Doug! We're happy to have allowed you to reach your clients without needing to make any calls! The great thing about texting is that the vast majority of texts are opened, with most being opened within a few minutes of being received!

 

Shonn from Self Service Spa

May 2018

May 2018

Ive used many services, SimpeTexting is far more affordable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

Price
Quick customer response
Price
Allthe major features needed
Price
They now feature mms delivery of messages as well.

Cons

NOt integrated with Zapier

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: May 2018

May 2018

 

Thanks for the feedback Shonn! We currently offer a robust API for integrations. Zapier is also on our road map for the future, though!

 

Sofia from Newbridge Marketing Group

May 2018

May 2018

Great customer service & price point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ease of use and customer service along the way was always great and very helpful.
I love the chat feature.

Cons

the exporting to excel if we run the same sweepstakes 2 times throughout the year- only lists the entrant 1 time as the 1st time they entered, not the 2nd

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: May 2018

May 2018

 

Thanks Sofia! There is actually a workaround for the issue you ran into. For your next contest, just reach out to us and we'd be happy to help :)

 

Graham from Stryde Concepts LLC

May 2018

May 2018

Great features and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use and customer service responsiveness. The platform works very well and the team has been there every step of the way to assist.

Cons

Tha API is VER minimal and missing many logical features. I would like to see some enhancements to it

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: May 2018

May 2018

 

We're so happy to hear that the platform is working well for you Graham! In regards to the API, we've recently added new features, such as the ability to add custom fields, and there are more in the works! If there are specific features you'd like to see, please let us know! :)

 

Katie from Greeley Stampede

April 2018

April 2018

Over the top personalized service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best feature of Simple Texting truly is the one-on-one support that their team offers. Not only did team do a great job explaining the features of the product, but also helped us set up our first keywords and functions to make sure that we were on the right track. Looking forward to seeing the results.

Cons

I haven't had a chance to dive into the software enough on my own to offer ideas on what I like the least.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: May 2018

May 2018

 

Thanks Katie! I have passed this along to our support team who are delighted to have been able to help!

 

Anthony from Tri County Church

April 2018

April 2018

SimpleTexting has the most dynamic features, the best price, and excellent Customer Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The available features are outstanding. The creativity of our Marketing Team has yet to come up with an idea they would like to use text Marketing Software for that SimpleTexting has not been able to accommodate, simply and beautifully!

Cons

There really isn't anything that we dislike about the platform. It has met our needs in every way. The plugins allow for such a dynamic and interactive process to allow our "customer" experience to continue long after they leave our establishment.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: May 2018

May 2018

 

Thank you for your great feedback Anthony! We're happy to be able to provide a diverse set of features that make it easy to get the most out of text marketing!

 

Donnell from joDah Ministries

April 2018

April 2018

Prompt and professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

List of Features is comprehensive. I really like the ease of use of the portal and the built-in support feature.

Cons

While I do like the feature set, I do not like the fact that MMS messages deduct 3 credits when other texting services do not charge for MMS.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: May 2018

May 2018

 

We appreciate the feedback Donnell! We keep all of our pricing transparent, so no one is surprised and can make an informed decision on their plan needs.

 

Andrea from First Congregational Church
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Was easy to use, straight forward, worked great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how advanced you are, your website was great with tips in all the right places, love the little example of what my text number and response would look like on a phone.

Cons

I guess I wish I had only signed up for the lowest package. I was just trying to collect emails from a conference and last year since I got 200, I figured i would need the bigger package, but it turns out I just got 25, the limit of the package, so i paid for the month which maybe I shouldn't have. But also, I noticed a few people unsubscribed from it immediately, and didn't actually click the link it sent them, to go to mail chimp and sign up for our email. So I'm wondering what scared them away.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: May 2018

May 2018

 

Thank you so much for your review Andrea! With our month-to-month billing plans, we make it easy to upgrade or downgrade your plan as your needs change.

 

Derek from ShowSpan, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

We needed a texting solution that allowed us to run a vote that wouldn't break the bank.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allowed us to run a text voting contest utilizing the phones in everyone's pocket instead of at iPad or Laptop stations for a reasonable price.

Pros

It's simplicity and ease of use within the dashboard is what makes it such a great product. We did have to game the system a little bit to get what we wanted out of it, but in the end it was perfect for what we were looking for.

Cons

The only thing I didn't like was that I had to create a workaround to allow for what we needed it for - we were looking for something where patrons of our show could vote for their favorite of 13 gardens by texting a word to the number. So essentially a text poll, but initiated by the user instead of by us, and instead of sending options, the keyword is on a sign at each garden. So it worked perfectly, we just sort of had to work it out ourselves - not really a con, since it totally worked, haha.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: April 2018

April 2018

 

Great to hear that it worked out for you, Derek! And thanks for taking the time to leave a review :) We've worked hard to build a dashboard and interface that's simple to use but still really powerful.

 

Annabelle from Canada MedLaser Clinics
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

It was easy to use and I had great help from the team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

With so many texting interfaces in the market, SimpleTexting not only gives you an innovative tool to manage your campaigns but also the advantage of outstanding customer support. They are available for any question or inquiry almost 24/7. They are simply great!

Cons

Integration with ZOHO CRM and a desktop software.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: April 2018

April 2018

 

Really appreciate the awesome feedback, Annabelle! Glad that you were able to really use SimpleTexting to make your customer outreach easier. Our team is very focused on delivering an exceptional experience too and I'm happy that they delivered for you. Keep an eye out in the future for some new integrations as we work to expand these based on client needs.

 
 
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