About AskNicely

AskNicely is a cloud-based online survey software that helps businesses create surveys and collect feedback in real time based on Net Promoter Score (NPS). Key features include live reports, real-time leaderboards, text analytics, automated responses and one click integration.

AskNicely allows users to automatically capture feedback from customers on a daily basis or for specific events and times. Users can configure surveys including wording, logos, domain names and languages. Users can track NPS by product, channel and segments in, then share data with reports and dashboards.

Dashboards are updated in real time, and users can also access data filtering, time-based charting and text analytics. Users can respond to customer feedback directly from inte...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

99 Reviews of AskNicely

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(69)

69

4 stars

(24)

24

3 stars

(6)

6

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 99 results

March 2018

Matt from Lightrail

Company Size: 11-50 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations.

NPS surveys help us identify areas of improvement that we wouldn't otherwise hear about from our customers. AskNice.ly helps us collect, organize and summarize that feedback effectively.

Pros

We connect AskNice.ly to tools like Intercom, Zapier, and Slack in order to automate the process of collecting feedback, incentivizing NPS surveys and reporting results back to our team. It's easy to set up and it does it's thing without much maintenance.

Cons

There is nothing significant I would change in the interface or functionality. We get the appropriate value out of our membership level.

March 2018

Adam from Velofix Group of Companies

Verified Reviewer

Company Size: 11-50 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

Good solution to NPS results

The ability to know what our customers thought of our service. It gave me the ability to make changes based on customer feedback and it gave our customers a more discreet and easy way to give feedback.

Pros

The real time responses allowed me to stay on top of the reviews I was getting. I also liked that it was able to integrate with our existing (internal) software. It made everything a one-stop-shop

Cons

The userface wasn't as appealing as other software's I've used and some of the reporting features were less advanced than other softwares I've used.

April 2018

Jorge from Unleashed Software

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

April 2018

Nice, usual as expected

Great customer response and make us on track to find out what our users really like and dislike from our product

Pros

it's a not intrusive tool which makes the user do not feel uncomfortable in do what we expect from them

Cons

Could be more visual and easy to edit, with that the designer work will be great and the integration also amazing

December 2019

Sunaina from Pivot Software

Company Size: 11-50 employees

Industry: Human Resources

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Just amazing, outstanding customer service - a great product, too!

As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others. A big shout out to [SENSITIVE CONTENT HIDDEN] from their support team - just an outstanding asset to your team. Cheers!

Pros

- The highlight for me for AskNicely was the customer service I received from them. Specifically, the person that I communicated with - [SENSITIVE CONTENT HIDDEN] - was just extra ordinary. This was a pilot program that we had started and I was in charge of this at the time. [SENSITIVE CONTENT HIDDEN] made certain that I understood the platform well, made the most of the features, and most importantly - got it right the first time! The surveys are easy to setup for the admin and easy for clients to fill out. The analytics we received from the surveys were very useful in making business decisions.

Cons

Nothing, really. As the admin for the pilot program, I was completely satisfied by the product as well as the service received.

April 2018

lodie from DashThis

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

April 2018

Great tool for my to-do list at work

Efficiency for my personal tasks and avoiding forgetting some important things.

Pros

It helps me organize my tasks at work and never forgive anything. With the mobile app, I can add anything from anywhere whenever a thought comes to my mind. I can even add some sub-tasks to one task and I can organize my days with the deadlines.

Cons

The navigation through the interface can be confusing when I'm going elsewhere than my to-do list. The main menu on left is pretty useless for me and the inbox doesn't work as expected, or maybe not the way I would like it to. It sends me my everyday tasks based on deadlines. So if I planned 5 tasks for today, I receive 5 different alerts, on web and on mobile. So when a colleague share a task with me, it can be lost among all my personal alerts. Finally, I would love to share tasks more easily than just assign them to someone.