Google Forms vs Qualtrics CoreXM

There's not too many negative things to say but while it's easy to create or use a simple form, it's near impossible to customize it and really personalize the experience.

The functionality of the software is great, however, I feel like the aesthetics could be better.

Sometimes there are too many features and it can be overwhelming. Once you get to know the software more, however, it's more natural.

Customer service has been fine to deal with but they are a bit slower than I'd like to respond to queries. Pricing can occasionally wander a little more than would be expected.