SurveyMonkey Software


 

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.

SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.

SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.

 

SurveyMonkey - Data trends
 
  • SurveyMonkey - Data trends
    Data trends
  • SurveyMonkey - Completion rate
    Completion rate
  • SurveyMonkey - Survey creation
    Survey creation
  • SurveyMonkey - Survey list
    Survey list
  • SurveyMonkey - Collect responses
    Collect responses
Supported Operating System(s):
Web browser (OS agnostic)

1,407 Reviews of SurveyMonkey

 

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Software Advice Reviews (67)
More Reviews (1,340)

Showing 1-20 of 67

Erin from SITE Resource Group
Specialty: Construction
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Great features, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- it's very easy to develop a survey
- there is a good bank of survey questions to choose from when developing your survey
- nice design templates you can choose from
- lots of question types (i.e. rating scales, multiple choice, etc.)
- you can set it so that if a respondent answers a question a certain way, they will jump to another question (i.e. if "yes" go to question 2, if "no", skip to question 5)
- you can easily sort through and analyze the results
- there are settings so responses can be made anonymous
- there are settings for when the survey will open and close so will happen automatically
- very inexpensive

Cons

I don't think there is anything that I have found especially lacking especially given the price to use the product. It has done everything I've needed it to do.

Review Source
 
 

Chuck from Englewood Construction Inc.
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

So easy a monkey could use it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Survey Monkey has a great user interface not only for setting up your survey to the end user providing the information.

Cons

There is absolutely nothing to dislike about Survey Monkey. It is easy to use on the front end and the back end. It truly is as good as the information you are looking for.

Review Source
 
 

Katiuska from Ahold
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

Monkey its very comfort to surveys.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a pretty good software that has allowed me to create surveys quickly and easily, making its performance excellent, since I have obtained multiple benefits with SurveyMonkey.

Cons

I do not like Survey Monkey's quality since I have noticed that it has varied a lot. Usually before it was pretty good and now it's a little slow and I do not know by least I think they should improve that and add more features and designs.

Review Source
 
 

Kayla from Nextec Group
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

SurveyMonkey is the best survey platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Super user-friendly. Makes surveys very simple. Is a free survey making tool. Is easy to make surveys or to take surveys.

Cons

There are no cons with the SurveyMonkey program. If there was a way to integrate SurveyMonkey on to other websites, that would be nice.

Review Source
 
 

Dashen from Data Science Central
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

With nice suirveys very easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like SurveyMonkey because I consider it a pretty good commercial platform and with a quite considerable user experience, it's great to be able to design surveys with a template that they offer you, there is a lot of ease in this platform.

Cons

I think that here you should improve different features that are causing the loss of many users, as it is the rates they currently have, is a subject that must be discussed enough since the benefits do not give a good view for quality-price.

Review Source
 
 

Jamie from Toole Design Group
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For surveys, don't bother to look elsewhere.

Pros

It works. You have so much customization- even in the free version. The templates they offer are helpful, the reporting is really useful, the ability to sort responses by specific question answers... Really well-designed tool.

Cons

What don't I like? Honestly, complaining about SurveyMonkey is pretty petty. I could complain that I wish I got more than ten questions for free- or more surveys for free- but really, they are a company that need to (and deserve to) be able to pay their employees. So... no cons.

Review Source
 
 

Chiamaka from Cranfield University
Specialty: Education
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It helps in feedback to change or improve existing techniques or add new ones.

Pros

Easy navigation of the software to write your survey is very advantageous, and hence does not need any professional experience.

Cons

A bit tricky when it gets to the end of the survey as it does not indicate confirm to submit, you just click next and the it submits.

Review Source
 
 

Joseph from Freelance
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Great surveys For great results

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Despite all it is an excellent platform for surveys Creation.

Pros

Survey Monkey is the leader (in my opinion) when it comes to surveys and it is very intuitive. It allows you to create astonishing surveys for personal or also company use. Get your hands on the data you are looking for with different kinds of questions and all sorts of features to make your survey a master piece. Survey Monkey also allows you to get the results and analize them to get the real information behind the data you collect.

On survey Monkey you can:

-Create lots of surveys
-Use different types of questions
-Get organized data for further analisis
-Share your surveys with other users of this platform
-Put images and videos on your surveys

Cons

The thing I like least about Monkey Survey is the fact that (For the moment) you can only share the surveys with other people on survey monkey's platform and this restriction takes away some of the magic of the software.

Review Source
 
 

Sharon from Kellogg Company
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

General with comments SurveyMonkey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What I like most about the Software are the different ways of working with it, SurveyMonkey has a great design and different modalities for a greater
Performance is very easy to use thanks to the different features it offers.

Cons

SurveyMonkey is a very complete and well organized software but I do not like it, their security I think is very basic, and they should improve it to be totally complete.

Review Source
 
 

Miriam from Henkel
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

SurveyMonkey is stable and considerable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

SurveyMonkey is a platform with an excellent design, and offers very good functions both for making first-hand surveys, as well as for obtaining results from different media and understanding it in different ways, such as the graphs it offers, as well as the actual results.

Cons

I would like SurveyMonkey to implement individual users for an organization, and not create one for the entire company, this would mean a breakthrough in every way and a better structuring of employees.

Review Source
 
 

Allison from Moon Juice
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

The prices surpass those of any other platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

SurveyMonkey is a platform in which it is not difficult to create surveys, and that is why it has won over all its competitors. This platform offers variety to be able to add everything you want, to the survey that is being prepared, the diversity that it offers, it is not given by any other platform.

Cons

It is not so nice that SurveyMonkey has such high prices, it is supposed to be a platform that seeks to make the accessibility to the surveys very cheap, and in prospective, it is not doing it, since it does not get interest from people with those prices.

Review Source
 
 

Erik from One Way Products
Specialty: Utilities
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Survey monkey offers customization that will take your survey's up a notch!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Survey monkey allows complete control over question and response type. This expands a person's options far beyond traditional survey's. You can create applications or even reporting questionnaires.

Cons

Survey monkey's pricing is incremental, only allowing you access to some features if you've paid for them. This can be a problem for those in the lower brackets.

Review Source
 
 

Katherine from ClinicalRM
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Survey Monkey helps us get answers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Survey Monkey is a great product to use if you want something easy to use for the user and administrator

Cons

There are not as many bells and whistles if you are not using the max package - but other than that it is easy to use

Review Source
 
 

Allison from Lazard
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

SurveyMonkey evaluates each positive and negative opinion.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It has benefited me because I have managed to control much more what the client wants to tell me, now in my company we have managed to please the client with what he asks and we have analyzed each opinion to improve day by day.

Pros

SurveyMonkey is one of the best powers in surveys, and what I like most about this platform is basically the platform as such, the design that is currently offering clients and the major commercial powers, better valued survey design and features that encourage you to complete a survey.

Cons

The problem is that SurveyMonkey should exponentially lower prices so that customers see a buying opportunity, prices are very important and surveymonkey is not seeing that, every day new users are lost for such high prices.

Review Source
 
 

Monica from Montea
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

SurveyMonkey and complement status in platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros


The most productive features of SurveyMonkey are the following:

- Survey interface that really encourages you to complete each of them.

- Interface of the platform with a current and very revealing design that supplements the comfort.

- Provides stability in the questionnaires and their results.

Cons

The only complaint I would have is regarding the SurveyMonkey prices, I think it is outrageous that this platform has prices per month, I think that prices are the main factor for the customer to have absolute comfort, they should be lowered to fully satisfy people.

Review Source
 
 

Ashley from Tecan
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Experience in surveys platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software has been of great benefit since at the moment of using it it is ideal for my type of work because by doing my surveys I can see the opinions of all the spectators.

Pros

SurveyMonkey: I like to work with this software because it is super safe and has a variety of designs that help me to make my surveys faster and easier for everyone. public who wishes to obtain information about my works.

Cons

I do not like it: What I do not like is that it's slow to load the designs, even if they added more security it would be excellent.

Review Source
 
 

Jose Luis from AKF
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Easy way for getting need data

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SurveyMonkey has a good reputation as a leader in online survey marketing with an intuitive user interface and advanced features.

Pros

I like the intuitive features available to create and send surveys.
It allows users to easily create and send surveys, collect and store data, and produce reports.
Best for begineer, it is like drag and drop.
It has pre filled forms to make making surveys faster.

Cons

Sometimes hides useful features.
The data downloads can be challenging to interpret if you are not experienced.
I would like the ability to remove the logo and therefore provide a little more personalization
Pricing is a bit high.

Review Source
 
 

Gladis from Health Net
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

A resource for obtaining opinions more often.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have benefited from SurveyMonkey because I have noticed that my company has emerged through a better path, improving each service, or each product thanks to the opinions we receive daily through this platform.

Pros

I like SurveyMonkey because I've noticed that it has a really comfortable interface, and customer support, it's quite nice, they take care of you in seconds and do not mind taking the time that is necessary to resolve the doubt.

Cons

I do not like that SurveyMonkey has such high prices, it is quite annoying to see how small entrepreneurs and even people who do not have the financial resources, have not been able to enjoy the features of SurveyMonkey.

Review Source
 
 

Marielvis from Kellogg Company
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

A good autonomy in each opinion.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SurveyMonkey has benefited me within my company because I have noticed that the features it provides have helped the products we offer take more life, and in this way, know what customers like.

Pros

The best thing about SurveyMonkey is that it has a very basic design but at the same time, it supplements the comfort of the client, providing colors that in a certain perspective, benefits the client in the long term so that the stay does not become boring.

Cons

The detail that I do not like about SurveyMonkey is poor customer service, it takes approximately 48 hours to answer the customer's question and this is really annoying because the question is not answered immediately.

Review Source
 
 

Joel from Advanced Quality Plumbing
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Great for getting need data

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and easy to view the results without a bunch of confusing menus. Helps you identify easily what you need to focus on in the service industry. the cost is also very reasonable compared to some other similar companies out there.

Cons

It would be nice to have more response options, like an open ended box. Also not a big fan of the aesthetics of the reports.

Review Source
 
 
 
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Showing 1-20 of 1,340

Erin from 2U Inc.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Survey Monkey Makes obtaining results easy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I use this for a variety of reasons. I am able to get anonymous feedback on training's and I also use it for team building trivia. It is easy to use. Able to create a survey in minutes that people are able to answer with ease

Cons

I wish I could duplicate previous surveys and edit the questions.

Review Source: Capterra
 


October 2018

October 2018

extremely useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

very easy to design surveys and get respondents to use it

Cons

cannot think of anything really, all quite smooth

Review Source: Capterra
 

Rahma from Saddletowne dental
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Love it!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The ease of reaching a large group of people without much effort! We surveyed a team of 20+ employees very easily!

Cons

The setup process is a bit tedious but all worth it at the end!

Review Source: Capterra
 

RD from Sharingdelights
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

popular platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Survey Monkey is well known user-friendly tool and easy to create a survey.

Cons

not many customizable options for the free version and I some of the themes don't let you change the color of the submit button.

Review Source: Capterra
 

Sarah from University of Turin
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Easygo use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Very intuitive and easy to use if you need to create or answer a survey

Cons

nothing much, it’s easy to set and doesn’t require much so nothing negative

Review Source: Capterra
 

Kelly from Missouri School Boards Association
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Basic Surevys

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use the software in our office quite a bit. It’s easy to use and review the results.

Pros

I definitely like how easy it is use the software. You can create a survey quickly without a lot of survey knowledge.

Cons

The software does not give you the ability to create a tree of questions. So in other words you cannot create relational questions.

Review Source: Capterra
 

Linda from Advent Funeral & Cremation Services
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Getting Answers With SurveyMonkey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used SurveyMonkey for after conference survey wrap ups. It is accessible on line and the information is formatted accurately so that you can enhance final report submissions. Its a great tool for any conference or event when you need to follow up with participants.

Pros

SurveyMonkey is the best way to evaluate your market. It replaces the time consuming task of reviewing survey forms. With the tools that SurveyMonkey offers you are able to get multiple responses for various survey topics at one time.

Cons

What I like least about SurveyMonkey is that it can be time consuming but all in all it is a thorough method of gathering and consolidating information.

Review Source: Capterra
 


October 2018

October 2018

Life saver for data collection for dissertation

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It gave me a great way to collect data nationally for my dissertation as well as manage over 300 responses to several surveys.

Cons

It can take a while to get everything set up.

Review Source: Capterra
 

Crystal from Hair Artistry by Crystal
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Great for quick and easy surveys

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I enjoy it for my small business and being able to periodically send customers a survey.

Pros

I like the idea of customized questions with multiple choice Options and graphs showing the percentage/answers.

Cons

Not being able to see who was rating/taking the surveys.

Review Source: Capterra
 

Talal from TH
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Survey monkey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent product. Without exaggeration, surveys can be boring but monkey makes them seem fun and concise.

Pros

Ease of use. Concise form of feedback from a large group in a question/answer format

Cons

Not very detail oriented. Needs more ability with projections

Review Source: Capterra
 

Angela from Little Caesar Enterprises, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

SurveyMonkey

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

SurveyMonkey, is easy to create online surveys. It's easy to use and their 24/7 customer support is awesome. An other great feature is that SurveyMonkey offers one of the best security with encryption for your surveys.

Cons

I have not run into any issues using this software.

Review Source: Capterra
 


October 2018

October 2018

Survey Monkey - 2018

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Survey Monkey is extremely easy to use even if it's your first time. It takes just a few minutes to create your own survey and distribute to your desired audience.

Cons

It's not the most visually attractive piece of technology, but it gets the job done!

Review Source: Capterra
 


October 2018

October 2018

Survey Monkey Changed our Communications

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Excellent overall experience

Pros

Versatility and ease of use. I set it up within 15 minutes.

Cons

Tracking could be more segmented perhaps (I.e. age groups of members, etc.)

Review Source: Capterra
 

Albert from Eden inc
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great for research purposes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience was actually great and a smooth transition to using online surveys to help with my studies and my job as well .

Pros

I like that I was able to make and post my surveys for my colleges and strangers as well that helped with my studies and my work field

Cons

Sometimes it takes 1 to 2 days to be loaded completely and posted and reviewed

Review Source: Capterra
 


October 2018

October 2018

Great tool, however, there are free options that work as well

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Charts, graphs and reports are a nice addition.

Cons

The cost structure to utilize the data the reports provide.

Review Source: Capterra
 

Jackie from A2Z Virtual Assistant Services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Survey Monkey for Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Survey Monkey is great for small businesses. Its easy to use, not difficult to learn and very user friendly

Cons

I honestly dont have anything negative to say about SurveyMonkey

Review Source: Capterra
 

Catrina from Community counseling solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great for personal or reaserch purposes

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This is a incredible easy to access software. The fact that all that is needed is a list of emails is extremely helpful because everthing else is automatically calculated by the software. I even utilized it for a college paper for research.

Cons

It takes a minute to figure out exactly how to use this product if it something that you dont use on a regular basis.

Review Source: Capterra
 

Carlene from Fastest Labs of South Denver
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

So far it is working out great

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

A survey was sent out about a conference that we held. It provided feedback that I could take and not only improve the next conference but also improve other areas that are similar to it.

Pros

It provides my company with anonymous feedback. Meaning, I am getting honest feedback.

Cons

I had a hard time setting it up initially.

Review Source: Capterra
 


October 2018

October 2018

Survey Monkey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Great functionality for creating anonymous surveys
- No cost to create and implement surveys
- Easy to create, send, complete and tabulate surveys in both multiple choice and essay formats

Cons

love it-no issues have been noted in my use of the software

Review Source: Capterra
 


October 2018

October 2018

Ye Olde Reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

For years, Survey Monkey has helped us technology luddites gather basic data. If you are looking for something quick and painless that won't need much analysis beyond frequency counts, you can't beat it.

Cons

There are many more secure software choices out there now. Look elsewhere if you want to run anything bivariate or more complicated.

Review Source: Capterra
 
 
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