About TEM Suite

TEM Suite by MTS is a telecom expense management suite. In the system, telecom expenses are attached to telecom assets, so that companies can maintain the minimum necessary inventory of their telecom assets all the time. The asset management module helps users manage unified communication assets such as video, voice, data and wireless.

TEM Suite’s invoice management module helps users prevent overspending before invoices are paid. The dispute management and recovery module track all invoice disputes from identification through resolution. The module reports progress along the way.

Integrations include Microsoft, Avaya and Verizon Communications. Support is provided through email and over the phone.


Supported Operating System(s):

Web browser (OS agnostic), Windows 10

14 Reviews of TEM Suite

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(8)

8

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

October 2016

James from Monroe County Commissioners

Company Size: 501-1,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2016

Solid call accounting software

We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. MTS is awesome with support and maintenance. They are on top of issues before they arise with consistent maintenance. Their customer support is well informed and quick to respond when I have questions.

Pros

It is troublefree telephony accounting. The reports are great and information can be scaled to what the department wants to see.

Cons

There is not really anything to complain about. It serves it's purpose and does it well. The support team is excellent. I'm hard pressed to find any negatives!

October 2016

Cynthia from Large financial holding company

Company Size: 5,001-10,000 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

Great Product

Overall we are highly satisfied with the TEM suite of products. The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend.

Pros

How easy it is to use. When I run into any issues customer support is quick to respond knowing I have deadlines.

Cons

None that come to mind.

October 2016

Kris from SMG at the Moscone Center

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

October 2016

Great software for our needs

MTS provides our department with great software for our data. It is great to use and the customer support are always there when you need help. Recommended for telecom companies looking for a software for the their data.

Pros

Functionality

Cons

Can be initially tough when you first use it

October 2016

Stephen from St Johns County MIS

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2016

Call Accounting

So far so good, product works when I need it to and when I did have problem with it I call support and had the problem resolved on 1st contact.

Pros

Reporting

Cons

lack of phone number reporting

October 2016

F from APS

Company Size: 5,001-10,000 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

TEM Product

OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This includes wired and wireless

Pros

Ease of use

Cons

Sometimes the reports are hard to build, very small number of times