About TicketSource


TicketSource is a cloud-based event ticketing platform that provides tools for event promotion and managing ticket sales. Users can set up an online box office for events and offer allocated seating or general admission tickets to customers.

The solution provides venue seating plan designer that enables customers can choose their preferred seats using a graphical representation of a venue’s layout and seating. It also allows vendors to customize tickets with brand colors and logos.

TicketSource provides users with digital marketing tools, discount coupons and customer referral codes to promote online ticket sales. Users can add an event URL in their social media feeds to promote an event. Additionally, TicketSource provides an inventory system that lets users store and access data for online and offline ticket sales to help mitigate overbooking. Integrations include MailChimp and Stripe.

Pricing is based on a percentage of the booking fee. Support is provided via phone, email and chat.



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Supported Operating System(s):

Web browser (OS agnostic)

304 Reviews of TicketSource

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(234)

4 stars

(63)

3 stars

(5)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 304 reviews

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October 2014

Kevin from Dulwich Players

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

October 2014

My experience of using Ticketsource for setting up Dulwich Players bookings

I have only used Ticketsource two or three times so far, but on the whole I find it a useful and relatively easy to use tool. It took me a little while to get used to it, being mainly a case of trial and error, as there are no real guidance notes; but some advice from a previous user helped considerably. With a bit of experience it is relatively easy to use, although I do have trouble moving between screens to check entries. I also have trouble swapping between data entry and viewing the public screen; it won't always let me view the public side after I have been entering information. It seems to get stuck in one mode at a time. I have had problems with customers making bookings which Ticketsource has not notified me of. They do generally show up in the daily summaries, and in the summariesd when bookings close, but I don't always get individual emails to tell me when someone has booked tickets. A few times customers have turned up at the show, with copies of bookings which I knew nothing about. This can be a bit embarrassing for us, and it risks double bookings, if we then sell more tickets by other means. The information available on the people making the bookings is useful, as it gives us an idea of where the bookings are being made, which helps with publicity. The ability to add or reduce the numbers of tickets available is useful, for reallocating tickets depending on where we are selling most at any time. For our last production, we wanted to add a few notes to the booking information, but couldn't find any obvious place to do so. I did eventually find somewhere (I don't now remember where) but not everyone making a booking found the note, it being hidden away a bit. It would be good if there was an easy way of adding explanatory notes, which everyone would get to see. Overall, Ticketsource is a good and useful way of selling tickets. Once familiar with it, it is relatively easy to use. If it could be made a little easier to use, and booking confirmations made a bit more reliable, then it would be even better.

Response from TicketSource USA of

Replied October 2014

Thanks for reviewing us Kevin. I'm sorry to hear you had some trial and error frustrations when taking over from the previous user. If there are still things you find unintuitive and the video tutorials and knowledge base (under the "Support" tab) don't help, then please don't hesitate. Call our Support Team on 029 2071 3200. They're really friendly and guiding new users is what they are there for. Booking confirmations not coming through consistently is unusual. Normally they either do or they don't. I've checked your account settings and everything as it should be. Can I ask you to check that the missing confirmation emails weren't caught in your spam filter? If you find any there just mark them as "false positives" in your spam app and that should eliminate future problems. I hope that now you're familiar with the system it serves you well. But if you have any further issues or think of things that you would like to do but can't see how - please do just call us. Alex

January 2017

Maxine from Robert Ludlam Theatre

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2017

Reliable and efficient

We have been using Ticketsource for at our theatre for approximately 5 years now. The system works well for our customers who can book seats at a time that suits them and we do not have to be on site to take bookings. As a small venue this is very cost effective for us as we do not have to staff a 24hour box office. Our staff we find the systems straightforward and reliable. We have all the booking details at our fingertips, so we are able to answer customer queries efficiently. Archive materials are easily accessible which makes financial reconciliation straightforward and transparent. We are able to link directly to our website and can also benefit from the wider Ticketsource community on line. Ticketsource allows us to customise each event to our own needs allowing us to create tailor made seating plans, pricing structures and booking discounts and incentives. We can add information and publicity material to each performance. Customer support is very good with a number of options including FAQ's to assist with basic problems, an on line help facility and a telephone help line. The site also includes very helpful tutorials for setting up events and trouble shooting, which are brief and not at all patronising. Ticketsurce also allows us to run our own box office at strategic times and as much of our business is from schools, dance schools and local amateur companies within a small radius of the venue, it means that customers have the option not to get involved in the extra cost of booking fees. It would help us greatly as a venue if there were an option to print off whole shows with all the ticket prices on one ticket, as many amateur groups who sell within their own small community like to take possession of all the tickets to sell directly. I am aware that this does not benefit Ticketsource and would make accounting for ticket sales impossible, but many of our clients would prefer to have multiple prices on each ticket, enabling them to highlight the price paid or to cross off the other prices. I'm not sure if other venues would benefit from this service and I fully appreciate that we may be in the minority. I would certainly recommend Ticketsource to venues of all sizes as it really is a complete package. The rates are reasonable and the support is excellent

Response from TicketSource UK of

Replied January 2017

Hi Maxine, Thank you for writing a brilliant review! It's great you've taken the time to lay out your use case to inspire others. I've passed your feedback on to the Support team who will be in touch with you soon. Customising the ticket template is something we can do already for you :)

October 2014

Michael from Melton Theatre

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2014

Outstanding

We have been using TicketSource as our sole provider for Box Office solutions now for just over a year. During this time, they have continued to improve what was already an excellent product! The service provided when cancelling a show or encountering a technical issue has been superb. Issues are dealt with efficiently and you are kept informed of progress at all times. New features are introduced at a steady pace, allowing for casual users to maintain their knowledge at all times - vital when operating with a core of voluntary staff. Many of the new features introduced have been as a result of requests and the feedback system for suggesting these improvements is again very useful. There is a flexibility throughout the modules that allows for any possible outcome or request to be solved. Whilst this does not boast as many built in marketing tools as other Box Office solutions, steps have been taken to improve this over the past few months. MailChimp integration has now been added which allows mailing lists to be updated automatically (drastically reducing time spent exporting customer lists and updating manually!) Reporting and maintaining records has been a real improvement for the Box Office. The system tracks customers and all of their purchases meaning targeted marketing is always an option. Sales reports as requested by many commercial users of the theatre as well as hirers are easily run, though be warned it is not possible to schedule these. Overall, whilst there is not some features of other Box Office solutions, the service and quality of product provided at no cost is excellent! We would thoroughly recommend the system to any other theatres or ticketing establishments.

Response from TicketSource UK of

Replied October 2014

Hi Michael. We can't thank you enough for taking the time to leave such a comprehensive review. I'm glad to hear the system is working well for you and think you'll like some of the new developments we have in the pipeline. We don't like to stand still! :-)

January 2019

Paul from Archway Theatre

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Excellent System

Pros

Ticketsource is an excellent Box Office system, great customer support and always adding new features.

Cons

Nothing really, its a great system, does exactly what it should do without too much complication!

Response from TicketSource UK of

Replied January 2019

Hi Paul, thanks so much for taking the time to leave your review. Glad to hear you are still getting on well with our services and thanks for your continued support. All the best.

January 2017

Paul from Stockbridge Community Cinema

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Hard to fault TicketSource

I have been using TicketSource for 18 months and once you get to understand what the various options are and how to deal with the charges (fee added on in full or fixed amount etc) it is simplicity itself to use thereafter. Help is at hand if you don't understand the online instructions. Copying and then amending an existing event to create a new event makes life very easy as you do not have to enter all the regular details each time. Reporting is excellent on both customers and event ticket sales and having emails when there has been a sale is an excellent facility to keep track of progress on ticket sales. Funds are always trafsferred soon after the event has ended and there has never been any problem reconciling the amounts received as each event is paid separately and matches the sales report. Could not be simpler. As a rural venue it has added to our customer base with almost 20% of ticket sales now being online rather than purchased in our two local shops or at the door. Furthermore most new customers tick the box that allows us to add them to our emailing list for event information. Our list has doubled in the past 12 months, mostly due to new online purchasers asking to be added to it.

Response from TicketSource UK of

Replied January 2017

Hi Paul, thank you for taking the time to provide a very informative review. It's lovely to hear how your customer list has doubled as more and more people hear about your events. We were also delighted to read how helpful you have found the reporting tools. All the best.

October 2014

Paul from HEART Enterprise and Arts Centre

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

October 2014

Wonderful service

TS is one of those rare services that delivers exactly what it says. For a small arts organisation that is always looking for cost-effective solutions, TS has proved invaluable to us. It is easy to use, provides a variety of information in formats that can be exported to our other systems and flexible enough to not only serve as an in-house box office, but also as an on-line customer service which can be managed off-site by our volunteers - everything we need. Its customer service is truly outstanding. On the rare occasions when we have had to contact them with a technical issue it is resolved quickly and efficiently. Sometimes we have asked for slight changes to made to the system and, when possible, these have always been made. The only small criticism I would make is with regard to the ticket printer which every now and again stops working. This seems to be caused by a problem with the printer cache which, because it is not on our network, has to be cleared by TS. Again, technical support resolves this quickly and has made suggestions for preventing future problems.

Response from TicketSource USA of

Replied October 2014

Thanks for taking the time to review us Paul. Much appreciated. Hopefully your printer cache issue will stay in check for a while now, but just to let you know¿ we have a version upgrade to the print management software scheduled for this November. Hopefully that will resolve that particular niggle permanently.

January 2015

Mat from Absolutely Leisure

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

January 2015

Fantastic service!

I don't often leave feedback when asked, but I thought I would this time. I haven't checked our bank account yet, our finance dept will do that, but from my point of view, as the administrator of the event and the manager of the venue where the event was held ' I have nothing but praise for your system. It is quick, easy and painless to set up; it takes the hassle out of everything; the options of either the customer or we pay your small booking fee is excellent; the reporting is the best I've ever seen in this market and the whole experience was professional and easy. One of our sister sites used a rival of yours and paid for the privilege ' the service was comparable but far harder to set up, changes needed to be emailed to a thurd party and all of that takes time. With ticketsource all I needed was my log in and my smartphone or laptop and I could make instant changes from anywhere. A truly standout, free service is hard to come by online now since every market seems to be flooded with style-over-content packages with hidden costs that put me off at the last minute. I am delighted I stumbled upon TicketSource and though we don't do a lot of them I will be using you for all my ticketed events in the future. I look forward to working with you again.

Response from TicketSource USA of

Replied January 2015

Thank you Mat for taking the time to write such a thorough and informed review. Very much appreciated.

October 2014

Joseph from Norfolk Gig Guide

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

October 2014

Good overall but needs some work to be amazing

The service is great and fairly easy to use, I particularly like the options to customise the landing page with your personal banners. Customers who are issued tickets have commented how easy it is to use and The paper ticket service is faultless and great value for the purchaser. Areas for improvement would be the affiliate sign up page. It is off putting and soulless with too much information required of the person signing up on one page, maybe spread over two or cut down the info required until they actually put an event on? Simplification and friendliness are what is needed here. The option to use your smartphone is great, however the option to download the sales to the device would be very useful as I have put events on in a crypt venue and found out that I could not get a data signal there and had to find somewhere to print out the list at the last minute. I have had an affiliate at a rural site suffer with this surprise too I love the Facebook api and although it is not as big yet can something be designed for google+? Overall a good service which can awesome in the future.

Response from TicketSource USA of

Replied October 2014

Hi Joseph. Thanks for taking the time to review us, and for the interesting ideas. There is actually work scheduled on the TicketSource Express smartphone app in the next couple of months, so I'll pass your suggestions to the development team. Best regards Alex

October 2014

Scott from Capitals Hockey Ltd

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

October 2014

Capitals Hockey

1, Good customer service and very helpful to provide solutions and ideas to suit the clients needs 2. Simple to use system, however we still have issues with the scanners and collation of scanned users 3. Versatile product - but the functionality to allow the client to associate a bar code with a particular seat for Season Ticket holders would be useful. For example we need bar codes printed onto cards before a person has chosen an actual seat. 4. Competition is growing from other similar companies offering to charge ticket commissions of 5% and payments made as they are purchased by the customer - From our company viewpoint we are very happy with Ticketsource but we have to evaluate options, especially commercial ones that serve our customers and cash flow better from a commercial standpoint.

Response from TicketSource UK of

Replied October 2014

Thanks for the review Scott! We're also looking to improve existing features with scanning tickets (i.e. TicketSource Express for Windows, enabling you to upload scanned bookings back to the website) and season tickets, being amongst our current priorities. Please keep in mind that other solutions which offer a cheaper ticket commission also require you to plug-in your own payment gateway, which will also incur additional costs. And many will charge you for the privilege of entering your own in-house bookings, something that will always be free with TicketSource.

October 2014

Paul from Rugby Round Table

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2014

Ticket Source Review

Ticket Source is a very able ticket sales solution for events (we use if for a Fireworks event). It has lots of functionality and flexibility which is what we need. The only con I can think of this that it's a bit expensive in terms of the cut Ticketsource take from sales - we're a non-profit / fundraising event and we would have hoped that Ticketsource would have let us keep more of the profits for the charity donations we make from the proceeds of the event.

Response from TicketSource UK of

Replied October 2014

Hi Paul. Thanks for the review. We have kept our customer booking fees as low as we can while still being a sustainable business; able to afford the resource to keep supporting and developing the system; and to continue providing the system FREE of charge to event organisers. Our margins are pretty thin, but it's worth it for us to stay competitive. One thought - I don't know if you are aware that we do offer a fixed 5% fee rate for transacting online donations for registered charities, which includes handling the Gift Aid processing. We can do that with donations because - unlike ticket sales - donations carry absolutely no risk to us of incurring a second set of credit card provider fees (as is the case when we have to process customer refunds for cancelled events). Hope you continue to feel that on balance we provide value for the Round Table. Regards Alex

October 2014

Omar from idance®

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

October 2014

I Love TicketSource

I use ticket source for 90% of my events. I found them via The Pumphouse Children's Theatre in Watford UK, and have been singing there praises ever since. There are some usability issues in the ticketing (the iphone app is MEGA slow unless you have phenomenal lighting which is not always the case in a theatre) and there are some confusing issues regaring the best way to set up ticket prices, nevertheless staff are helpful and usually pretty quick. idance® is happy to recommend (and have many many times done it) TicketSource !

Response from TicketSource USA of

Replied October 2014

Hi Omar. Glad the system is working well for you overall and thank you for the recommendations! Re. the issues with iPhone ticket scanning app in low light conditions: We are currently dependent on the technical limitations of the iPhone camera itself, which is what the app uses to scan. It is great when you have normal lighting in a theatre foyer, but not so good in low light within an auditorium for example, To overcome this problem, the next version of the TicketSource Express app will support the use of a clip-on accessory for your iPhone/iPod that actively generates a laser beam to scan with, rather than just relying on the ambient light present. This functionality is at a fairly advanced stage of development so we should hopefully be announcing its launch quite soon.

April 2018

Vijay from Infobahn Softworld

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Resolving trouble tickets was never so easy

Pros

they have a very systematic solution and addressing the user data for the ticket collected and resolve it with the very fastest and reliable way possible.

Cons

Submitting the ticket in the system is a little slow if they have a huge queue. i suggest an improvement there if they can.

October 2014

Nicholas from Summer Brew Fest

Review Source: Capterra


Ease-of-use

4.0

Customer support

1.0

October 2014

Ticket software fine, customer service seriously lacking

Ticket software was fine, analytics were useful, not particularly stand out amongst competition, what did make ticketsource stand out was the availability of ticket scanning hardware, unfortunately hardware did not work (most importantly incorrect charger for base station laptop), causing a great deal of extra work during the event and cost of temporary universal charger to get the thing to work. Fau