About Vendini

Vendini is a cloud-based ticketing solution that helps event organizers manage various components of their business operations such as ticket sales, event promotion, event logistics and box office management. The solution caters to small and midsize businesses.

With Vendini, users can sell packages, tickets, memberships and accept donations from an internet-connected computer or mobile device. The solution features functionalities to handle large ticket orders and multi-payment options while also helping staff members make invoice adjustments.

In addition, Vendini enables patron or membership management by tracking and profiling members and rewarding those who make important contributions. This solution supports fundraisi...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

72 Reviews of Vendini

Average User Ratings

Overall

3.17 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(0)

0

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 20 of 72 results

Do you use this product?Write a review

January 2018

Andrew from Episcopal Church of the Ascension Knoxville, TN

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Easy event set up with the ability to sell tickets without worry and to work on other projects.

Pros

The best part of this software is that it is cloud-based, easy to navigate and setup, they give you template/dimensions for graphics, and the sales interface is easy for anyone in the office to grasp. By the time someone has typed a donation letter, I've already processed payment and printed the tickets. It is, hands down, the best ticket system for managing not only the ticket sales, but the relationship with the customer. Yeah, I could do a one-time ticket sale with EventBrite or BrownPaper Tickets (whatever they're called), but I don't have a long running capture of deep customer spending and attendance history.

Cons

The only thing that we ran up against was that pew style seating is hard to section off in the software and, inevitably, it was easier to create general "rooms" for reserved sections rather than using the seating chart for a church sanctuary. It's wonderful for theater seating!

Response from Vendini

Replied January 2018

Andrew, thanks for sharing your thoughts and insights here. We're happy to hear that the system is easy to use and has been a good fit for you folks at Episcopal Church of the Ascension. We feel lucky to partner with you and are grateful you're a part of the Vendini family. Cheers, The Vendini Team

September 2016

Molly from The Klein

Industry: Entertainment

Time Used: More than 2 years


Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

September 2016

Vendini Overview The Klein

Pros

The ease of selling tickets. It is relatively quick and painless.

Cons

I do not like that you do not get receipts for cash purchases at the door. I also dislike that we are charged to change the structure of the seating map as well. We also have a lot of issues with calls being dropped by clients that are under the impression they have already purchased tickets.

August 2019

Tad from One More Productions

Company Size: 2-10 employees

Industry: Performing Arts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2019

A Wonderful Experience with a Wonderful Software

Vendini has been so wonderful to us over the past three and a half years. We have experienced a lot of growth and they made some of that possible. And when we needed to renegotiate things because of our growth, they were more than willing to do so. They really care about making the users feel comfortable with the software and providing us with some fantastic customer service when necessary.

Pros

The ease of use for all the employees at my company is the top feature for me. Whether we are on the marketing side, fundraising, or just trying to sell tickets, Vendini makes the service very accessible and customizable to us and our needs. Also, their customer service is always very good about making sure we are using their service fully and feel comfortable with all of their features.

Cons

Sometimes certain issues take a while to get resolved within the software. Most things they are great about fixing as soon as I tell them, but there are an issue or two that have yet to be resolved. Also, the amount that gets taken out from donation transactions can get a little high for us as a non-profit.

Reasons for Switching to Vendini

I was not managing at the time, so I don't know the exact reasons.

February 2018

Chris from Kroc Center

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Functionality

5.0

February 2018

Great experience with Vendini!

Pros

Informative training for all involved to help set us up. Very easy to use and manageable. Keeps everything organized such as ticket sales, marketing, and reporting. The mobile app is great. Customer service is very helpful and supportive of our event needs.

Cons

The wait period of 90 days from event completion to receive final sales revenues. Other than that no complaints.

February 2018

Nick from Dream Wedding Magazine

Company Size: 201-500 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2018

Horrible

This Company is absolutely Horrible! They have no integrity and will LIE and TAKE your money! They change the FEE's last minute, they Lie, they hang up on you. They are no good!

October 2016

Emily from Renaissance Theater

Company Size: 11-50 employees

Industry: Fine Art

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

October 2016

Vendini is a simple ticketing solution

I had worked with Vendini for two years prior to switching to another system. Vendini was fairly simple to use for the customers on the front end, but it became overly complex on the back end due to certain errors in reports and inability to override certain capabilities. From the front end, Vendini was attractive and easy to use for our patrons. From finding the event, to choosing seats and paying--it created an easy functional flow for patrons to follow. The only major issue was that the donation feature on the payment page. It confused patrons (a handful of times) and lead them to believe they were to input their total instead of the total auto populating. These patrons entered their total amount in the donation field, and ended up paying for the event twice. The back end of Vendini gave me a lot of issues. Granted, it's been about 2 years since I have used this system, so I'm sure improvements have been made. The building of an event was fairly simple, and if you needed to make changes once an event was live you could do that easily. My biggest qualm with Vendini was the financial reporting. No two reports that populated in the system matched, and it made reconciliation a painful experience. The way the reports broke down fees and discounts, made it difficult to reconcile with traveling entertainment companies who would need financial reporting at the completion of their concert. The reports that did not deal with money did match, and were useful. When I would try and contact customer service, they would send me to voicemail, and return my calls after hours (due to a time difference). All in all, if you are not dealing with financial reporting, then Vendini is an easy to use and accesible to online patrons. I am confident that they have improved the system since my last use.

Pros

It's easy to navigate front end. The patrons rarely had trouble purchasing tickets.

Cons

The financial reporting that did not match.

April 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

I have used Vendini for two years as an online ticketing system for events.

Pros

Vendini offers several options to enhance your experience when selling tickets for an event or show. You are able to use your website and logo as well as the logo of the band or event you are selling tickets for. My favorite option is the ability to add a donation to individual's purchases. I worked with a Foundation that was raising funds for scholarships. Being able to add an additional donation button gave me the opportunity to earn additional funds for my Foundation. In addition, I loved the marketing portion. To be able to send an email to patrons through vendini instead of constant contact was super easy.

Cons

The function that I liked the least was that you are limited to character usage and design when it comes to marketing your events. Sometimes the buttons are difficult to use and change when trying to make the email blasts more appealing.

Response from Vendini

Replied April 2018

Thanks for sharing your thoughts in this review. We're happy to hear the system has been a good fit for your business and its patrons. We're happy you're a part of the Vendini family. If you need anything, drop us a line. -The Vendini Team

March 2018

Jeremy from Northrop Grumman Corporation

Verified Reviewer

Industry: Defense & Space

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

Vendini is the ideal box office and integrated website solution for our organization.

Pros

The integration with the website and online box office is one of the best features of Vendini. The box office software and apps are extremely easy to use have worked flawlessly with not lag or interruption. Our ticket sales have increased significantly since using Vendini, and season ticket subscribers increased from 10 to 45 in one year. Our fundraising has increased too as patrons easily add tip jar donations to each ticket purchase. Vendini customer service is outstanding - every person I have ever spoken with, email, or chatted with is polite, responsive, and knowledgeable. The additional features of credit card processing, equipment rental, patron database, email marketing, and more, Vendini is truly and all-in-one solution that we highly recommend.

Cons

Apps are not compatible with Android devices; and inability to sell gift cards while using Vendini credit card processing. But honestly, there isn't much NOT to like.

Response from Vendini

Replied March 2018

Hello Jeremy, Thanks for sharing your thoughts in this review. We're happy to hear the system has been a good fit for your business and its patrons. We're happy you're a part of the Vendini family. If you need anything, drop us a line. -The Vendini Team

April 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Excellent product with even better customer service!

Pros

-Ease of use (very intuitive) -Great customer service: Vendini has an incredible response time to any support request. -Constantly improving: When we asked for a new feature they added us to a list of people that requested the same feature and not long after we were in the beta testing group. -Donor information and tracking is robust for small to midsize organizations: We have a small team and we have barely scratched the surface of the donor and patron information

Cons

-Mobile version of the seating chart can be cumbersome and could scale better (I would add that we haven't received any complaints but that is our offices' opinion).

Response from Vendini

Replied April 2018

Hello, Thank you so much for sharing your thoughts in this review. We're happy to hear the system has been a good fit for your business and its patrons. We're happy you're a part of the Vendini family. If you need anything, drop us a line. -The Vendini Team

June 2018

Hans H from off the WALL productions @ Carnegie Stage

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Easy install, outstanding customer support, very receptive to suggestion about improvements.

Pros

Very easy to train new box office personnel on the ticketing part, which is essential for a non-profit that relies on part time employees. Backoffice set up, with reporting capabilities and e-mail marketing, gives us all necessary tools to take full advantage of the information collected during hte ticketing process.

Cons

Some aspects of ticketing beyond single ticket sales could be more user friendly. Packages and especially memberships could use some upgrades to improve ease of handling.

Response from Vendini

Replied June 2018

Hello Hans, Thank you so much for sharing your positive review with us, we really appreciate it! We're always happy to hear the system has been a good fit for those working with it. If you need anything, always feel free to drop us a line! -The Vendini Team

July 2018

Marnie from North Greenville University

Verified Reviewer

Company Size: 201-500 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2018

Easy to use, always up to date, a great service!

Easy training of my staff, use of credit card for my patrons, ability to set up season ticket packages and ease of using along with social media.

Pros

The convenience and ease of setting up my events. It is no nonsense and easy to change if I make a mistake or need to make a change.

Cons

If Vendini provided the tickets for our Boca printer. It would just be easier if I did not have to contact a separate company for purchasing my tickets.

Response from Vendini

Replied July 2018

Hello Marnie, Thank you so much for sharing your positive review with us, we really appreciate it! It's always nice to know the things that work and what exactly we can keep working on. If you need anything, always feel free to drop us a line! -The Vendini Team

January 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

January 2019

Vendini

Pros

Ease of Use. Easy to set up an event.

Cons

Not much connection with the support team.

Response from Vendini

Replied January 2019

Thank you so much for your review. We appreciate all feedback so we can better serve our members. We are so happy that you have found our system an easy way to setup and manage your events! We are sorry to hear that you have been having problems connecting to our support team. Please, if you ever need any assistance, our team is available and always happy to help. They can be reached at support@vendini.com or by calling our support line, 1 (800) 901-7173.

November 2019

Lauren from Lincoln Community Playhouse

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

November 2019

Vendini Review

I think Vendini is a great product for our business. I cannot compliment their customer support enough- they have been so helpful.

Pros

User friendliness, ability to set up events, keep tags of patrons, newsletter, and donor base all in one product.

Cons

TicketAgent needs to be updated to match TicketLine and the rest of Vendini's set up. It is severely outdated and currently incompatible with the latest Adobe Flash update.

March 2018

Jack from Stage 773

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Great product, and support team at Vendini

Pros

Vendini ticket agent software is very user-friendly for selling tickets/donations/memberships/ etc. With the part-time box office staff typical turnover, it is great to be able to get staff up selling tickets. I can train new staff to do a sale, exchange, and refund within an hour. We have over 75,000 patrons per year, over 1000 performances and hundreds of different producers. We also produce our own festivals and programming and most other festivals in our 4 theatre complex. With this variety, we need a system that was flexible and works well with our eyes and.. attitude toward requests from our tenants. Vendini is approachable and focused on making the product work for us. They create a very personal connection to their customers and their support. I can be in touch several times a month trying to accommodate a request from one of our tenants, be it a certain type of reporting, or a membership/package they want to offer. I take these to my rep who works with the appropriate team to accommodate our needs. They have helped me create several specialized reports that give specific producers exactly what they want. They have helped me create seating venues that accommodate special pricing, sections, levels etc. . They have shown me useful ways to use memberships and fees. There have been many upgrades the past couple years, Email Marketing, reporting, ticket agent and patron manager. It's great to work with a company that listens to customers. Great possibilities!

Cons

The software is great, but of course not perfect. It can take time and some trial and error to get reports created how you want them. I feel there could still be work to do in this area. Support area is terrific and helpful, especially with urgent/time sensitive requests, but can take a bit longer when it is not priority. I think this is because they take time to find the right team, to give the best answer to solve the issue.

Response from Vendini

Replied March 2018

Hello Jack, Thanks for sharing your thoughts in this review. We're happy to hear the system has been a good fit for your business and its patrons. We're happy you're a part of the Vendini family. If you need anything, drop us a line. -The Vendini Team

February 2018

Charles from Hutchinson Theatre Guild DBA Stage 9

Company Size: 2-10 employees

Industry: Performing Arts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

Vendini came on to our radar at exactly the right time with the right features to get the job done.

It has changed the way we do business. I can directly attribute our success in the recent years to our implementation of this program. It decreased workload, increased quality of output and made our patrons stand-up and take notice. Vendini continues to make upgrades to areas of the system. They recently added a patron database management section with basic development tools like the ability to schedule calls or tasks. And their email marketing recently got a facelift. So some of my biggest concerns are being addressed.

Pros

Vendini, on top of being a box office system, is a complete marketing solution. It offers you the ability to combine your patron databases into one centralized location and then build the database automatically as your attendance increases. You can then use this information for email marketing (a similar system and set up to Constant Contact but I think more intuitive), direct mailings and patron management (such as the scheduling of development activities). The ability to review patron history is invaluable. And you can customize the tagging and grouping of patrons to suit your needs. Additionally, the software provided a website solution for us.

Response from Vendini

Replied February 2018

Hello Charles, Thanks for sharing your thoughts in this review. We're happy to hear the system has been a good fit for your business and its patrons. We're happy you're a part of the Vendini family. If you need anything, drop us a line. -The Vendini Team

February 2017

Daniel from Mira Mesa High School

Company Size: 11-50 employees

Industry: Performing Arts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Outstanding Ticketing and Marketing Software

I have been using Vendini now for over 7 years. The system is used across our Performing Arts Department at a large urban high school. I do not have a staff other than the students in the class. This is what is so wonderful about Vendini, it can do a little or it can do a lot. The students who are trained on the program are learning industry standard Arts Management skills. It goes well beyond just ticketing but also incorporates easily social media such as email and Facebook. Since using the program our shows sell out, revenue is way up, and we are able to have an impressive professional face. I cannot say enough good things about the services the program offers. In fact, it has been so successful that our district, the second largest in California, is taking it district wide based on the success and recommendations from my site.

Pros

Ease of use Patron building Marketing Professional appearance

Cons

Wish I had more hours in the day to utilize all the features of the program.

October 2017

Carl from Howland Chamber Music Circle

Company Size: 2-10 employees

Industry: Music

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

A very complete solution that has helped us with ticketing, marketing and patron management.

Helped us sell more tickets by giving us online ticket sales, email marketing, reporting and patron management all in one package.

Pros

All the major functions are completely integrated: ticket sales, online sales, marketing, patron management and reporting. Setup of new events is a snap.

Cons

The reporting features seem to do what we want but it can be difficult to figure out what you need to do to get the report you want. On the other hand, the customer support is always there to help and explain things as needed. The email functionality needs to be updated as well--not terribly modern looking emails, and the functionality is a bit buggy.

Response from Vendini

Replied October 2017

Carl, thanks for the great insights you shared in your review. We appreciate the feedback and feel lucky to partner with you and the Howland Chamber Music Circle team. We're hard at work on an improved email marketing tool and look forward to your feedback when it goes live. Thanks for being a part of the Vendini family! Cheers, The Vendini Team

July 2018

Kathleen from New Jewish Theatre

Company Size: 2-10 employees

Industry: Performing Arts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

An extremely robust, full-service program for the money. Best we have used.

Primary benefit is having almost all of our ticket sales/patron base information in one place.

Pros

Ease of use. Navigating the Vendini app is relatively simple. There are a variety of ways to find your information. Keeping various patron bases is extremely helpful Being able to look at sales based on single ticket sales or subscriptions is very important. Being able to send marketing emails is a terrific asset.

Cons

I am not thrilled with the relatively new (appx one year) layout of the events page for a particular event. Have to open multiple windows to get all of the information, such as total sales. In the past, that was all on one screen. The email marketing has improved but would love for it to be even more like a "constant contact" program where you could easily import photos and drag and drop various elements. It is challenging to find the right patron lists to include in an eblast.

Response from Vendini

Replied July 2018

Hello Kathleen, Thank you so much for sharing your positive review with us, we really appreciate it! It's always nice to know the things that work and what exactly we can keep working on. If you need anything, always feel free to drop us a line! -The Vendini Team

March 2017

Lee from SMU Meadows School of the Arts

Company Size: 11-50 employees

Industry: Performing Arts

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2017

Vendini is the Choice When You Need Flexible, Easy-to-Use and Easy-to-Teach Ticketing Software

I've been using Vendini ticketing software for eight years and have trained countless numbers of students at my University Box Office how to use the software in a quick amount of time. As our staffing changes each semester, and our events can change on a dime, the ability to train quickly, make changes instantly, and have flexible software that is easy to use, is imperative. I created some great relationships with the Vendini support team so that when there is an occasional hiccup, I know who to call and receive courteous and helpful service. But perhaps the most important aspect of Vendini is that it gets the job done. Not everything has to be complicated, and Vendini isn't!

Pros

The ease of use and the flexibility.

Cons

It gets hung up sometimes and often it is because we need the latest update on a flash player but didn't even know it changed. I wish we had advisories about that.

March 2015

Russell from State University of New York at New Paltz

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2015

Confident all in one ticketing/marketing solution both you and your venue can grow with

We've been using Vendini since June 2011. One of the major reasons we switched ticketing providers was for ease of use. Our box office is staffed by a rotating group of students who need to be trained in a relatively short period of time. Vendini's POS TicketAgent is pretty self explanatory and my students are able to pick it up almost immediately. On the backend, building events the way we need them is a breeze and it almost seems like the reporting capabilities are limitless. It really makes my job easier by improving the flow of information to our marketing team and development office. As far as peripherals are concerned, Vendini is really "with it" in terms of functionality and integration. Our box office was able to upgrade to cash draws that electronically integrate with the POS and we added iPads & iPods so that we could offer print-at-home and mobile tickets. The apps developed to work with these devices are really cool and really easy to use. We get compliments from our customers all the time when we scan their ticket on an iPod or sell them tickets an iPad. I feel really confident knowing that they continue to program new tools and update existing ones to help make event ticketing simpler for venues like mine. What's also really helpful is that they have excellent training and continued learning opportunities through a comprehensive online support catalogue (including both written & video tutorials). It's a great resource. In addition, they host an annual Vendini Member Conference where you can network with system experts and other venues using their solution. It's an invaluable experience to learn more about their solution and how to get the most out of it. In terms of customer service, Vendini has been open to our feedback and responsive to all our requests and has always found a solution for any problems that we have experienced.

Response from Vendini

Replied March 2015

Russell, thank you so much for the review. We're happy to hear that you enjoy the system. Thanks for being so great to work with. We love working with you and your team!