Resmark is a cloud-based business management solution for small to midsize tour operators that offers booking management, customer communication tools, guest experience management and social presence management within a suite.
Resmark allows users to manage activities, hotel bookings and rental equipment booking. The product also allows users to create websites for their business with the help of customizable templates. The websites are mobile responsive and enable customers to book tours and activities from mobile devices.
Resmark features cross-selling features which allow users to recommend related packages to customers based on their booking history. After a trip is complete, the software sends automated emails to customers requesting them to rate and share their experience on different websites such as Facebook and TripAdvisor.
Resmark features social presence management which allows users and clients to share photos, experiences, ratings and invite friends on social media before and after trips.
Eric from Lake Geneva Canopy Tours
Employees number: 11-50 employees
Very good experience with Resmark but will the software needs an update to keep up to today's technology.
Very in depth reports
Ability to manipulate reservations and edit each individual one
Customer support is excellent
Excellent for multi-day trips
Difficult to train new employees on
Not able to use on mobile devices
At times Adobe flash version would not work with Resmark
Kenneth Long from Cascade Raft & Kayak
Employees number: 51-200 employees
Resmark is the most functional and robust reservations and marketing software out there. The program is user-friendly, super-functional and comes with a highly responsive customer service team. Resmark has all the features (real-time online bookings, tracking, reports, built-in waiver sign program) we need to run our outdoor adventure company easily and efficiently. The thing I appreciate most is that the developers are constantly working on improvements and really listen to customer feedback. The program is more expensive than many others, but it is well worth it.
Ease of use, constant upgrades and development, great customer support
Response: RESMARK Systems, Resmark Systems
Date: February 2017
Thanks so much for your comprehensive review Kenneth! We love working with Cascade! We've appreciated your insights and feedback over the years and look forward some exciting new functionality next season.
Burgess from Boone Creek Outdoors
Chip and the Staff have been great to work with. Allowing our small business the flexibility and support to succeed.
marty from Grand Canyon Expeditions
Getting involved with Resmark has taken us from a 5 day work week with 4 days of headaches to a 24/7 work week machine! It has created simplicity here for our daily operations. IF any issues come up, Chip and crew are always there to trouble shoot and get us back into the current.
As Resmark is NOW 24/7 and available from anywhere and at any time... it has allowed us to make adjustments and open up a worldwide marketing and increased our sales, bringing us back into the 90% plus! This was just one decision recently made that has been a true winner here at GCE! Again, many Thanks to Resmark and all the efforts that go into this system...you guys are truly GRAND!
Blue skies and a thank you to Chip and team Resmark!
Grand Canyon Expeditions
PO Box O
Kanab, Utah 84741
Adriana from Zoar Outdoor
We've been using Resmark for several years at Zoar Outdoor and find it to be the only program we've seen so far that allows us to easily handle the many different types of reservations we take. This system allows us to book rentals, guided trips, multi-day clinics, lodging, and add-on options for the trips with ease. The back end is simple to navigate, and the connection with live online reservations is seamless. Using the integrated email system also makes it easy to set up automated correspondence with guests. We don't generally have issues with the software, and whenever something does arise Resmark's support team helps us resolve any problems in a friendly and timely manner.
Carl from Red River Adventures
I did a ton of research into reservation systems and even went with a different system for about 18 months. What a mistake!
Resmark is intuitive and easy to use. I was able to build all our trips and import existing reservation into the system in a weekend with online the help available online.
Their customer service reps are wonderful if I do have a question.
The online reservations and automated email are fantastic. Because of the systems ability to schedule emailings we are better able to communicate to both prospective clients and our guests. Over 60% of our reservations are made online which saves us time and money.
If there is a better product on the market I would be shocked. We use Resmark to help with every aspect of our business. From online reservations and automated email to scheduling, accounting and communicating with our partners Resmark has us covered. There is no way we could do what we do with out it.
George from Eastern Mountain Sports
We have been working with Resmark since the summer of 2011, and actively using the software since April 2012. Our expereince has been very positive from the beginning. The team at Remsark, from sales to tech support, has been very professional and they are always willing to go the extra mile to help resolve even the smallest of issues. Response time to questions from customer support is also very prompt. My expereince has been very positive with all the staff at Resmark.
The software itself is easy to use after a little training. We have about 10 people using resmark on a regular basis, and I've personally trained about 20 people. The steps to book and manage reservations are very intuitive, and with a little practice, most employees are off on their own in a matter of hours. Reporting is very diverse and the system allowes you to pull just about any information and export to excel. Online booking process easy to use and we rarely hear about any issues from customers.
One drawback is Resmark software can not be used on a tablet or other mobile device. We have a few remote locations where desktop or laptop use is not available. Having full tablet access would be a bonus.
Overall I would definitely recommend Resmark to any company who is looking for reservation software for outdoor programs. Resmark is always innovating and keeping current with trends in the industry. Good company, good people.
Andy from Liberty Fleet
We've been using ResMark for just under two years now and find it to be an excellent solution for our reservation system needs. Further, the integration with e-mail follow-up for leads has helped to streamline our back-office follow-up on inquiries with a resulting increase in sales. As with all ticket and sales systems for customized products, initial setup, while pretty easy, does take a little time (and well worth it to get it right!). After initial setup, it's a breeze to add more dates and departures, so your 2nd year setup is very fast! The ResMark team was exceedingly helpful in working with us throughout the setup process to customize the software for our application. It's important to note that this level of support has continued well beyond the initial sale and installation and I find the ongoing service to be of excellent value. ResMark is well worth the expense and I am happy to recommend their software and support services.
Bruce from Zoar Outdoor
We have used Resmark since it was first created and it is integral to our business. It was developed by an outfitter, so the thinking behind it is very practical and oriented toward the needs of outfitting. Particular strengths are its very easy to use and set up online reservation component which allows you to link on your website to any activity so guests can book directly on a secure interface; its stability; its variety of reports which are geared toward logistics, accounting and marketing; its follow-up email system. The new online waiver software, Waiversign, is now integrated with Resmark too, making the entire package very attractive.
Aaron from Alaska Alpine Adventures
Resmark's robust reservation system has been a game changer for our business, allowing us to focus on sales and details while resmark seals the deal with the Book Now! button.
Fraser from Channel Islands Outfitters
I have been using this piece of software for over two years now and have been extremely satisfied with the product and customer support. Resmark has continued to impress by being available to help customize their software to fit my business needs.
Christine from Awesome Adventures
Overall a great system, setup was rather involved, but once you get the base information(especially Hotel Pickup Locations and times) in, it gets easier.
Love the Lodging Reports that show "Current Guests, Check In, or Check Out"...very helpful for managing housekeeping.
Changes/Improvements have been made to the Automated Email System that made it a breeze to handle a lot of Marketing Tasks.
Waiver Integration was also added since we started with Resmark, and that is a GREAT tool for managing waivers for different activities.
Love the many options for each Item (Activity , Rental or Lodging) that allows you to create policies, options, fees, and even custom fields and then link them to different items.
You can have several websites linked to your Resmark System and even choose which activities/items to offer on each site.
Overall, great system and looking forward to new features.
Richard from Big Creek Expeditions
For a small company providing mostly seasonal tours, Resmark was no small investment. But, we pride ourselves on offering the best adventures in the area, and Resmark has allowed us to make the most of a small staff.
Simply put, we've become more efficient. The software fills the role of several employees.
Our reservations staff is easily trained to use the software, and online reservations are effective and attractive.
The numerous pre-packaged reports help with both daily operations and marketing. Our staff is more prepared for guests, and our marketing team is able to plan, make informed decisions, and track the effectiveness of our efforts.
Also, the auto emails rock! Our very small staff can easily handle all inquiries (both through our wesbite and from other outside sources), and create targeted email campaigns. We send useful information before the trip, and gather useful input from guests after the trip. Plus, keeping in touch with past guests never hurt.
Customer service? Ridiculously good. Always friendly, informative and prompt.
It was a tough decision to go with Resmark, but it has been one of the best decisions we have made.
Clay from Channel Islands Outfitters
The resource management component of Resmark has become a crucial component of managing our field staff and operations. Implementing Resmark into our business has allowed us to book reservations, manage client information, and even generate reports and lists that we could not do with our previous systems. Strong tool for running a professional business.
Jesse from North Tahoe Adventures
Resmark allows me to keep my sanity. We operate busy activities in the Lake Tahoe region. Prior to Resmark we had phone operators making reservations. With hundreds of people every day, the situation quickly became overwhelming, insane really. I brought in Resmark and our reservations are now manageable and busy. Without a doubt, Resmark was one of the best business decisions I've made.
I did take me awhile to fully understand all the features, it has a lot. But once you do, it works really well. I appreciate the reliability, I've only experience it crashing one time in the years I've used it. They fixed it within minutes. In the time it took me to learn the system I was on the phone with customer support daily. They were always patient, always helpful. Hands down, the customer support is incredible. The official support hours are regular business hours. However, when I really needed some help on a weekend evening and felt like I was "up the creek" and would have to wait until Monday, I sent an email to the support team with a faint glimmer of hope. Amazingly, within minutes I got a call and my issue was resolved. I don't know if this is their official policy - but there seems to be some secret support person checking at all hours for situations like this. They had my back.
There are some ways they could improve and things I'd like to see. I mention it and they listen and relay the suggestion to the software developers. They issue updates consistently.
Enough said, I realize this may seem too good to be true and may come across like I'm a Resmark employee. I'm not - they've really helped my business. Feel free to contact me if you have other questions. (only during the Winter months as I'm too busy in the Summer)
Mitch from French Broad Rafting and Ziplines
We are a small family owned rafting and zipline canopy tour company that has experienced exponential growth every year. In 2008 we outgrew our previous reservation system and started shopping for other options. We contacted Resmark , set up a demo time and date and as soon as the demo was over we knew right away this was the system for our company. We compete with large companies and corporations that have dozens of office staff with large marketing and advertising budgets. Resmark has allowed us to compete with those companies. The customer service is amazing and get back to you quickly when you need help. Great reservation system and customer service.
Anne from Cascade Raft & Kayak
I was initially reluctant to trade a reservations program I knew for a new system, but Resmark was very user-friendly as far as set up, as well as entering and retrieving the information we need to efficiently operate our rafting trips. After 3 years, we are very happy we made the switch. Resmark does far more than we utilize--the program is integrated, comprehensive, and still simple to use. It has made our business more efficient and allows us to focus on our customers instead of administrative details. The best part of Resmark is the support and development team. They are available any time, knowledgeable, friendly and helpful. The developers are always interested in feedback and responsive to their clients' needs and ideas. We have made several suggestions that have been included in program updates, so we know they are listening!
Will from Raft Masters / Colorado Jeep Tours
The Resmark's system is a very comprehensive reservation system. We run roughly 75 different trip and tour variations and Resmark keeps us organized. With a couple of key strokes, I can look at one of many different reports that keep me in the know. Whether I need to what tours are going out or how we are doing compared to last year at this time, the information is at my fingertips. On the rare occasion that I have an issue, the Resmark staff gets back to me with a solution usually that very day. There are lots of reservation systems out there but I have yet to find one that compares to Resmark!
Steve from Long Point Eco-Adventures
This is a complex system that has many different tools to help with the day to day operations of our business. I can't imagine starting up without it. We have been able to set up out partners and subcontractor's through the system to keep everyone informed and on the same page- PRICELESS! Resmark is continuously updating it's software to make it easier on us operators, they take our suggestions and build them into the product, that is the definition of customer service. The only issue I have is that there are so many features that are useful that I have not been able to tap into them all yet!
Nan from Grand Canyon Expeditions
Resmark Systems has been such a positive change for our Grand Canyon Expeditions reservation system. It is easy to use and has so many features that help us keep in touch with past, present and potential customers.
Customer service is the best! The very pleasant and professional staff at Resmark quickly answer any questions we have. They consistently add updates and improvements to make us run more efficiently, for example Waiver Sign.