Guesty Software

4.51 / 5 (103)

Our advisors have recommended this product 15 times in the last 30 days

About Guesty

Guesty is an end-to-end solution for short-term property managers looking to save time, increase revenue and grow their businesses. The software allows users to manage listings across multiple channels, such as Airbnb, Booking.com and TripAdvisor Rentals, from a single platform.  Guesty’s dashboard includes features that allow property managers to automate their routine operations, consolidate their communication, generate detailed reports, analyze their business performance, process payments and more.

Guesty also offers 24/7 Guest Communication Services to answer inquiries and ensure guest needs are being met at all hours.

Guesty’s native Mobile Management App means users can utilize their features on-the-go and their branded website...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

100 Reviews of Guesty

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(81)

81

4 stars

(9)

9

3 stars

(4)

4

2 stars

(3)

3

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 100 results

July 2019

Peter from Sommersolen.dk

Company Size: 1 employee

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Easy to use and powerfull features

We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.

Pros

Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website. Absolutely love their Multicalendar. Gives a great overview of current bookings.

Cons

Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...

January 2020

Jared from Teal Door Hosting

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Don't wait any longer!

Pros

Do not hesitate in making Guesty a part of your business. This company has allowed us to grow from start-up to a thriving Short-Term Rental Management company in record time. Guesty's development team takes great pride in creating the tools and resources we need to operate at peak performance. The customer service representatives are always available 24hrs a day and make our jobs so much easier. Give this company 6 stars!

Cons

CRM and CSSM features would be nice to have but they are in the pipeline and are coming soon!

January 2020

Alexander from Dubaisa Atlantic Realty

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

January 2020

Great PMS with lots a features

It's a great property management software with lots of features, price is on a commission per booking and it's low compared to other companies.

Pros

Lots of features Very easy to use software Initial support to configure very helpfull API Easy channel manager Booking Engine

Cons

Lack on integrated website customization, very limited features. Can not send invoices or do split payments No phone support

January 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

January 2020

Nightmare of a Software Experience - stay away / False Advertising

If you are like me, of course you need a solution. I was misled by the marketing and sales team to sign up here, and misled by biased 'comparison' web pages on the internet that are optimized enough to bring everything to the forefront. I have built my lil airbnb biz to 150k/year plus ( gross, not net ) in less then a year, and as a software engineer, I know good software when I see it. I have tried 8 or 10 similar tools and reviewed 50 - 60 to pick those 8. I am happy to share what worked to help those out in a similar position. Here is what I have tried and what worked, with + and - to compare advantages and disadvantages. What I detest most of all is business models like guesty's, which want a percentage of your company ( via a percentage of your sales ) to give you their service. Avoid these at all costs. Lodgify - Solid site for creating your own bookings, CANT import your listings, you have to recreate them, expensive... currently at $34/listing. Tokeet - Tons of promise at the beginning, automates import and export to different sites, start with Airbnb listings you created and auto generate listings elsewhere - but the messaging feature is so darn broken it made me want to pull my hair out. Every single incoming message is a new thread. Imagine looking at your phone and there are 30 new message threads from the same person. What the... Also, the linking listings to avoid double bookings feature requires a Phd to get correct, its BAD... more below

Pros

The chat with customers feature worked well.

Cons

- False promises by the sales reps - Glitchy software - If you try to import your Airbnb listings, it will erase all of your 'linked listings' rules - which are there to prevent double bookings, AND NOT TELL YOU - so you will be immediately exposed to double booking if you are using this feature. Even https://tokeet.com/ was wise enough to put a note in there. - If you try to set it up yourself instead of waiting for a rep to do it for you, the software will immediately start charging your card without letting you know. - They promised to help simplify my business, but in the end the glitchy software and terrible documentation vastly complicated it. - They promised to scale my ads to many different channels, but did not, in the sales call, mention any of the additional hurdles which would be present in each channel. - It was faster, cheaper and simpler to add the listings to other channels manually then to try to use this software - The sales rep offered a full refund when he found out I was dissatisfied, but then failed to deliver and stopped responding to communications, while still charging my card, weeks after he agreed to issue a refund. - The customer service department is by email only and very slow to respond, so I spent several nights with my system that I worked really hard to create in shambles, cancelling all my plans, trying to fix the errors this system created by hooking it in. In a nutshell, DO NOT use this software. Even if it was free.

Reasons for Choosing Guesty

... continued: In the End... SmartBNB was the winner. No percentage of your company ( via % of gross earnings ), Just a super small per listing fee ( $7 ), no startup costs ( unlike guesty ), immediately responsive and intelligent support team, and it just works. Literally, every feature is solid.. it loads lightning fast ( I hate airbnbs native platform, waiting 10s to send a message, reloading a page just to see what was said in response, etc ) - and a ridiculously time saving message automation feature. Truly, if your on the hunt to save time in your business, skip guesty, skip tokeet, skip lodgify, skip even superhost tools ( awesome product, just doesnt compare to SmartBNB ) and go straight to SmartBNB. Finally, someone in the market has hit the nail on the head, and doesn't charge you a $1000 set up fee ( guesty and many others ) - its a $0 setup, intuitive DIY setup with help when needed, solid documentation... Im truly unbiased, and don't work for them.. but I probably will fill out an application - because they are awesome.

December 2019

Emily from LET SMART

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

great product

We have significantly reduced our handling time on bookings and payments. Our previous booking system did not take auto payments, so this was a huge workload for us prior to going on Guesty. The setup and install process was really well handled and the system itself is very user friendly and easy to use.

Pros

The automatic payments, messaging and responses are all really great functions and work flawlessly. The ease of linking other booking sites and intergrating the booking setup into our own website was fantastic. The functionality and connectivity is extremely well done, and the features continue to improve.

Cons

If you take any manual bookings over the phone (like we do), the system isn't always as flexible as we would like. eg. You can't override any minimum stays setup in the listing when making a booking, even as the manager. So if you wanted to offer something you have to do a bit of extra work in the listings calendar or pricing tool before you are able to put the booking in.

Reasons for Choosing Guesty

connectivity to multiple booking sites, ease of use