About AVImark

AVImark is a veterinary practice management software designed for veterinarian professionals and veterinary hospitals of all sizes that offers appointment booking, patient records, prescription plans, inventory management, purchase order management, patient reminders, veterinary diagnostics and treatment management functionalities within one suite. The solution is available both in cloud-based and on-premise deployment options.

AVImark offers appointment management and appointment scheduling features, which allow veterinary practice staff to plan their appointments based on their availability. When an appointment is confirmed, it reflects in the practitioner calendar. The solution also aids client communicat...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

225 Reviews of AVImark

Average User Ratings

Overall

4.00 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(84)

84

4 stars

(91)

91

3 stars

(28)

28

2 stars

(11)

11

1 stars

(11)

11

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 225 results

December 2018

Misty from Norwex USA

Verified Reviewer

Company Size: 201-500 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2018

AVImark Review

I realize by using Avimark we are able to keep track of each patient’s history, are able to make important notes and are able to see vital information quickly.

Pros

I loved how you can put alerts, special notes etc for your coworkwes to see on customers that need that. Also, to print the vaccine history that is very convenient! I feel like the flow of the software is very easy to follow.

Cons

Merging accounts sometimes causes issues.

Response from Henry Schein Veterinary Solutions

Replied December 2018

Hi Misty, Thank you for your feedback! We appreciate you calling to light the flow of our AVImark software--it is something we work at to ensure it matches the flow of your practice and day. We're always here to help with issues that may arise and help find ways to make them easier. If you ever have additional questions, concerns, or would like more information on how we can help with training, let us know. Email us at HSVS.Solutions@HenryScheinVet.com.

June 2020

Cynthia from Grand Ave Animal Clinic

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

Avimark is gold standard

We use Avimark for daily transactions , histories and records, information search. It has some things I would like better, but all in all it is quite functional and relatively easy to use.

Pros

Avimark is a time proven software for the veterinary industry. It is quite functional for the industry, whether a small or large clinic, few employees or many.

Cons

I don't like the information search. I don't consider it user friendly. I am also not in favor of the new Avimark Guardian and having to do a backup through that program instead of within Avimark. For me, about half the time, I am having to restart the computer because the process disconnects the database. I routinely use Quickbooks and I think they are perhaps the most user friendly for information search, database, and ease of back up. Perhaps Avimark could work towards that goal. I think the quarterly fee for support is a little high. We have 2 full time employees and one part time and as far as I know, I am paying the same price for large clinics. Also, the lack of ability to get into an invoice (when you purchase from vendors) once it is closed is annoying. Sometimes, it needs editing and you simply can't get to it.

September 2020

Mallori from Six Kittens Rescue

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

September 2020

Avimark Review

I was overall pleased with my experience with AVImark. Any time I had an issue, tech support was always supportive and able to help troubleshoot me through my issue.

Pros

Avimark is very easy to use for basic functions. It is easy to input new patients, handle inventory, and run reports necessary.

Cons

While it has the capabilities do everything you need that is necessary, it is extremely slow when performing those functions. When running inventory reports, I once was running different reports on 7 computers because it was taking about 15-30 minutes for each report. If I had only been using one computer, I would have never gotten what I needed to do done.

May 2020

Paul from Valley Animal Hospital

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

May 2020

Good but can improve

Overall experience is Love Hate. I appreciate the updates (though not automatic enough) but many of the CSRs need to communicate better or know "business" better. Overall grade would be B-/C+ but certain feature can get actually attain a solid A.

Pros

AVImark software has really thought about it all! So much is available amongst its many features. Integration with online pharmacies, credit card processing, credit providers (e.g., Care Credit et al) reminders, and some collection agencies (among just a few examples of many outside organization types) is excellent once correctly installed.

Cons

The software can certainly be improved. Start with design--forms from the 90s were good in the 90s but not today. There's nowhere to add additional notes with regard to client information, for example and pop up alerts show fine in one instance but not in others; no rhyme or reason. Verification from one screen to another isn't always thought through and getting features that easily exist in Cornerstone, for example, just aren't available in AVImark (or not without extras or add-ins). Reports might be built well for IT administrators but should be better for financial analyses. Searches are simply too complex for the technology that exists today, filtering should be possible within the system but it is sorely lacking (not many or none). Support, for the money is still too spastic where one great CSR at one time is missing the next time. Technology support (of the system vs of the many features) is great but it's not always immediately available and you have to have a "ticket" created. Good luck with that, because you're not always available when they're ready to return the call.

July 2020

Crystal from All paws animal hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Avimark for everything at work

It's a solid program. A go to for sure. I used it at the first clinic I worked at and at the current clinic I am with and it's great.

Pros

I like its ability to search for everything in multiple ways because everyone has their own preference on how they like to do things. Scheduling appointments is very easy and it also allows you to connect instant messaging and memos directly to a client's chart and send to whomever in a split second so you don't have to run around the clinic etc. I really have no complaints. This is so much better than what I have used at other clinics.

Cons

I can't think of anything I don't like. This has been a solid program to use and I would recommend to anyone.