About Cornerstone Practice Management

Cornerstone Practice Management created by IDEXX is a practice management solution designed for veterinarians. Key features include a health network, data backup and recovery, a payment portal, automatic reminders and client communication.

The Pet Health Network of Cornerstone provides appointment management, medical reminders, marketing campaigns, text messaging, automated surveys and mobile websites. It also allows facilities to send newsletters to customers with customizable content. Online pet pages provide access to pets' vaccination records, appointment details, prescription and more.

Cornerstone Practice Management also offers 24-hour customer support, free RACE-approved online training and regular software updates. Support includes email, phon...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

133 Reviews of Cornerstone Practice Management

Average User Ratings

Overall

4.14 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(61)

61

4 stars

(46)

46

3 stars

(15)

15

2 stars

(5)

5

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 133 results

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Versatile

Pros

This software has been a vital part of our practice for many years. it is versatile and medical record templates can be customized to your preferences. Our laboratory results integrate directly with the medical record and are available from remote locations through the internet (VetconnectPlus). There are additional features that we hope to integrate soon such as signature capture to further streamline our "paper lite" practice. Support is fantastic and readily available from Idexx.

Cons

Rarely, a feature we love gets lost in an upgrade and starts to glitch.

Response from Idexx Laboratories

Replied February 2019

Thanks for your feedback, great to hear that Cornerstone's versatility and integrations are helping you and your team! We've had a lot of practices share their success stories in going paperlite or less, and we encourage you stick with it and complete the journey. Please keep us posted!

December 2018

Kelly from Bigger Road Veterinary Clinic

Verified Reviewer

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2018

Flexible software that is easy to learn and use.

As a paperless practice utilizing many of the Idexx platforms and services, we are power users of Cornerstone. We have two practices within 15 miles of each other and we need to be able to access client records from either, or remotely. It's been a good solution for our practice. I've used several practice management software systems and while none of them are perfect for everyone, Idexx has the ability to invest in it's technology and continue to make improvements. It really does offer robust options and flexibility for many practices to use the features that are a good fit for them.

Pros

It is a robust software package with good integration with other Idexx offerings. The integration increases the value of each service offering. They provide continued improvements on the user interface and enhanced functionality. The learning center provides fantastic training resources for new hires and those needing a refresher.

Cons

New enhancements seem to take priority over improvement to known deficiencies, such as the functionality of the multi-location single database systems. I would like more options to capture data for reporting and analytics. You can gather most information, but need a good grasp of excel to manipulate and combine it.

Response from Idexx Laboratories

Replied February 2019

Hi Kelly, thanks for the feedback regarding Cornerstone's flexibility, ease of use and diagnostic integration; we know how important all of those are at busy practices like yours. Same goes for multi-location/single database functionality. That's an ongoing area of high focus for us, and that includes making it easier to access the reporting and analytics you depend on.

October 2020

Destinee from Bearden Vet Services

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

October 2020

Cumbersome Product to Use

I’d appropriately trained on how to use Cornerstone, it could be a fantastic program but it is challenging in its current form.

Pros

It has a lot of functionality and if you know how to use the software appropriately, it can do a lot.

Cons

It’s very cumbersome. There is a very steep learning curve to working in Cornerstone. There are always multiple ways to do something which makes it challenging to teach a new employee how to use the program.

January 2019

Mark from East Orange Animal Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

January 2019

There are no good options

Communicating with clients is next to impossible. The physical exam form/function has been abandoned by Cornerstone. There simply is no physical exam form/function in the "practice management" software. There are "Breed Information sheets" available for clients but no useful forms to run the hospital. Those I am expected to generate myself -which I have tried doing and dedicate several hours every Monday to this task. With multiple calls to Cornerstone Help to design these templates for Physical exam, Surgery forms, Inpatient/Hospitalized patient SOAPS, etc, I have successfully created zero documents. I spent my entire NAVC conference a few years ago focusing on Idexx software/paperless practice sessions, I have solicited Idexx's (Carla, I believe is the "paperless/paper lite" person) help at TNAVC (now VMX) every other year when I attend; 4 years in, after upgrading our computer system, converting everything over to Idexx Labs to facilitate integration with PM software, attending multiple Cornerstone User workshops etc, I am more convinced than ever that Cornerstone Cannot be used PROPERLY in a paperless practice. I have visited several "paperless" practices in the area, and it can be done only if I simply give all patients the same cut-and-paste physical exam notes. Paperless? Yes. Accurate and efficient? Hardly. There is simply no place in the "record" where I can simply look back and see what went on with the last exam(s). Very disappointed on many fronts

Pros

Familiarity - have been using Cornerstone since 2000 (Y2K scare regarding the old PSI system). Used PSI for 6 years prior to that

Cons

It is not designed for paperless practice. There are no easy ways to perform simple tasks. Every routine task (physical exam, writing/sending a prescription, you know those odd things that medical practices seldom have need to do) requires a "work around" which only a few select people on the Cornerstone help line can figure. Most calls are met with, "well that just can't be done with this system" or "no-one has asked that before, I will refer it to our developers and maybe it can be included on the next update".

Response from Idexx Laboratories

Replied January 2019

Hi Mark, really sorry to hear about your experience and thank you for the detailed feedback. We've had a lot of practices use Cornerstone to go paperless and we'd like you to be successful there too. Just after you wrote this review you had a live training session with a Cornerstone Field Service Representative. Sounds like that went well, hope a solution is in the works!

November 2018

Richard from Palisades Veterinary Clinic

Verified Reviewer

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

Cornerstone Reivew/Survey

From a support staff point of view, very good. From a practice management point of view, it can be difficult, especially if you join a practice years into owning the software and it was unorganized. Clean up can be difficult.

Pros

I like the appointment book as it is easy to read and organize. I like the ability to email records, notes, and forms to clients. I like the help desk as they are easy to get a hold of and are very knowledgeable. I think it is easy to look up pets and clients and deal with financial transactions. PHNP is great too.

Cons

You need to make a new client file in order to make an appointment, although I know there are a few work around for this. You cannot inactivate a mass amount of clients at one time. You can email a mass amount of clients at one time. I wish you could eliminate service and inventory items instead of just inactivating them. I wish there was a better way to organize service and inventory item, so we can pull sales and revenue figure easier. It is hard to create these reports. I hate that once you have 4 files open on the patient clipboard, it make you close a few before you can continue working. I don't like that you cannot put cost of good on service items (labwork, etc.)

Response from Idexx Laboratories

Replied February 2019

Hi Richard, thanks for taking the time to share such detailed feedback. We know how much you depend on Cornerstone, and we'd like to help you address some of the areas you cited; you'd mentioned finding the Customer and Technical Support team helpful, and we'd recommend starting there.