IDEXX Neo Software


 

IDEXX Neo is a cloud-based veterinary practice management suite used by animal hospitals and veterinary clinics. Key features include appointment management, invoice creation and payment processing.

Users can define custom tasks and assign duties to employees on an activity dashboard. The dashboard can be configured for individual employees and can display task details, due dates and more.

IDEXX Neo enables users to customize forms and certificates using company logos and branded letterheads. Clinicians can use pre-defined procedure templates to store pet details, owners’ credit card information and previous medical records.

IDEXX Neo provides a learning manual and help desk chat. Additional online training and phone support are also available for purchase. IDEXX Neo offers a free trial and is available on a per month subscription basis.

 

IDEXX Neo - Appointments
 
  • IDEXX Neo - Appointments
    Appointments
  • IDEXX Neo - Billing
    Billing
  • IDEXX Neo - New consultation
    New consultation
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

38 Reviews of IDEXX Neo

Showing 1-20 of 38

 

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September 2018

September 2018

Idexx Neo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

Very easy to use. I like how it has a help window where you can rather quickly find a solution to your problem.

Pros

How easy it was to learn how to use, and how helpful customer support is.

Cons

Consultations don't automatically save after a certain amount of time.

Review Source: Capterra
 

Laura from Bryson City Veterinary Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Neo user for 2 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Affordable. They are constantly making improvements and evolving the product. Cloud based software allow remote access. Unlimited terminal/users login at a time.

Cons

There are many kinks to work out. Inventory management isn't quite up to par yet, and there are often many steps/ clicks to execute transactions. Reporting needs improving.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: August 2018

August 2018

 

Thanks for your feedback Laura, our goal is to make Neo the easiest software to set up and use, and it¿s essential for us to know where we¿re hitting the mark and where we need to improve. We hear you loud and clear on inventory management, and just last week released solutions to improve that, please let us know how those are working for you. And improving reporting is on our roadmap for 2019!

 

Ramy from SKYLINE Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Excellent Veterinary Practice Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We were able to customize it to best fit our practice needs. Developers keep adding great features. Enhancements are real and prompt. Sales team is very supportive and are always there for you when help is needed.

Cons

Enhancements used to take a long time to be applied, but that totally change over the past few months. They now are real and prompt.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: August 2018

August 2018

 

Hi Ramy, great to hear you¿ve been able to tailor Neo to meet your needs, and that the accelerated pace of updates is having a positive impact on your practice. We¿ll pass on your compliments to the sales team: their commitment is second to none.

 

Adrienne from CROSSVILLE VETERINARY HOSPITAL
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Amazing Cloud Based software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy of use
Training/Tutorials available
Price Point
Regular updates/additions

Cons

Unable to email compete SOAP record all at once
Unable to enter Hi/Low on estimates

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: August 2018

August 2018

 

Hi Adrienne, thanks for letting us know you¿re finding Neo so easy to use, and for your suggestions for improvements. Hi/low on estimates is definitely on our product roadmap! Keep that feedback coming, because it helps us prioritize which features to add next!

 

Lori from Mule Town Veterinary Hospital, Creedmoor, NC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Intuitive and easy to set up and use.

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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Overall, I am really pleased with Neo. There are constant updates, some of which I did not realize were problems. New features are always being added. I would recommend it to anyone.

Pros

Neo was the easiest software program to set up and use that I reviewed. Just about everything is fairly intuitive and does not require a degree in programming to use. The files for your patients are as close to paper based as I have seen. You can easily adapt it to your practice and it integrates well with the reference lab. Working from anywhere with this cloud based system is also a lovely feature The customer service is great--you actually get to know all the staff and they remember you when you call. The boarding schedule is a great new feature that I set up in minutes for my specific kennel situation. I own a small, single doctor practice and do not regret choosing Neo as my PMS.

Cons

The few things that Neo is not capable of (yet):
Creating automatic call backs for appointments.
Integrated payment--although I think that this is in the works.

There are also instances where if a staff member marks a file ready to be paid, another person working on the file at the same time cannot save the information without backing out and going back into the file. I have lost a few files with this. It now warns you that someone else has it open.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: August 2018

August 2018

 

Thanks for the praise and the suggestions Dr. Scappino. Our goal is to make Neo the easiest software to set up and use, and that objective guides every improvement and new feature we add. Awesome to hear that we¿re hitting that mark with you and your team, and that we¿re solving problems you didn¿t know you had! You noted you¿d like to see automatic call backs and integrated payments in Neo: both of those are on our product roadmap. Watch for more information about them.

 

Rachel from Wills Point Veterinary Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

1 year of Neo use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use
Customer support is great (online chat)
Don’t pay extra for phone calls. They answer online chat immediately.

Cons

No major negatives noted yet (in one year of use)

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: August 2018

August 2018

 

Hi Dr. Turner, thanks for the feedback. Great to hear Neo is a good fit for your practice; we¿ll keep working hard to provide an experience that exceeds your expectation.

 

BRIAN from Veterinary
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Continuing to evolve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

average at first. we have worked it into our practice and theres no turning back now. We'll evolve as Neo evolves. although this wasnt the way it was supposed to be we have embraced NEO and are maximizing its potential

Pros

no server, cloud based is a no brainer. works pretty seemlessly with IDEXX lab diagnostics.

Cons

i think that it was over sold. the ceiling for this software is very high but they're not quite there yet. it's true that it evolves with regularity BUT each evolution/update ends up causing just as many snafu's as it solves. could have better production analytics and better inventory management

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: August 2018

August 2018

 

Thanks for embracing Neo Dr. Berger, and for your comment about its evolution. Feedback like yours has been instrumental in accelerating the pace of improvements and prioritizing our roadmap. Speaking of which, last week we released solutions to improve inventory management, let us know how those are working for you¿and if you experience any side effects. The quicker we hear about those, the quicker we can solve them.

 

Kelly from Blue Ridge Animal Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

IDEXX Neo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall Neo has been a good fit for our practice, they are constantly updating the software and solving problems.

Pros

Affordable, easy to learn and use, cloud-based, integrates well with IDEXX BW machines and radiographs, easy to attach files

Cons

Doesn't integrate with other programs, even other IDEXX products, difficult use for hospitalized patients, charges for patient are not automatically sorted into different categories (like prescriptions, diets, etc)

Review Source: Capterra
 

Trevor from Lake Shore Pet Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Much more affordable than having to purchase a software and manage hardware/server.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Affordable PMS

Pros

Don't have to own a server and manage updates yourself; easy to learn and to use. Syncrhonizes with Idexx labs.

Cons

Still under development, but features are being added all the time; not able to sync with third party applications yet.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Hi Dr. Ashley, thank you for the review. We understand your practice needs access to a wide-variety of technologies, and we have good news: IDEXX has a new service that will allow third party applications to easily integrate with your Neo software. Stay tuned for details and timing!

 

Jessica from Todd County Animal Clinic

May 2018

May 2018

Really good program, with new updates all the time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-Easy to learn
-Customer service is off the charts amazing
-Neo made the transition very easy and fast
-You can access the program from anywhere
-Quickly update inventory stock
-Call back system is easy to use and has improved patient care
-Easy to customize to any practices needs
-Easy to see previous treatments while in curent consultation
-Automatically uploads idexx lab results

Cons

-No minimum price available
-Not optimized for mobile (cell phone/ tablet/ ect.)
-Statements not itemized
-Controlled drug log is not very detailed

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Thank you for the feedback Jessica. Glad to hear that you are enjoying the new updates - we have many more coming. And you are right about our customer service representatives, they rock! Neo is mobile friendly but we completely understand that is different than being mobile optimized. The good news is that our team has made this a priority and is already exploring the best ways to introduce mobile optimization.

 

Jessika from Community Animal Hospital

May 2018

May 2018

This software has allowed me to access records anytime I need, whether in or out of the office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Support

It's compatible with diagnostic machines and easy to access. I am teaching the vet and hoping that we can go paperless now. That's something I could never do with our older system Avimark.

Pros

- Easy to use. If I don't know how to do something, it's easy to figure it out.
- It's visually appealing
- Color coding so I know who is coming and when
- The daily schedule shows everything to expect through out the day
- Business snapshot is AMAZING

Cons

That reminders can only be sent by email. Our office works mostly with an older community and does not have a lot of email addressed. It'd be great if the software generate printable reminders that I could mail.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Hi Jessika, thank you for the review! Regarding the reminders, have you looked at idexxreminderservice.com? This service is compatible with Neo and allows you to easily send medical reminders as well as marketing and promotional postcards. Plus, no subscription or minimum orders!

 

Thomas from Rochester Veterinary Clinic

May 2018

May 2018

Generally Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It can be used with whatever hardware you prefer. No backup needed. Stored offsite and no license fee.

Cons

Still a lot of bugs even after a year. No templates for printing our reminders. Some of the linking instructions are hard to follow and don't seem to work.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Hello Thomas, thank you for the review! Please report any bugs you encounter and let us know how we can improve the linking instructions. Our development team is working hard to continuously enhance the product and address all user submitted request. With many more product enhancements and new feature releases on the way, we hope to move your opinion from Good to Great!

 

Rachel from Petvacx Animal Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Neo is basic, but improving daily. It is very responsive to customer input. Good customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

This product saves our practice so much time and hassle. It is consistent. It synchs well with IDEXX who we use extensively. It doesn't have all the bells and whistles of Cornerstone, but it mostly has everything we need.

Pros

The platform is super reliable. They are making continual updates, many of which have been requests we have made. The transition from our old software was smooth and pretty quick. It allows for easy client communications. It's straight forward and user friendly. It can be customized to your practice.

Cons

Consultation notes can be edited forever. The word processor for making forms makes it difficult to customize forms - it's not user friendly. There are weird workflow issues that they are still working through, but they are making improvements all the time.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Hi Rachel, thank you for the review and for submitting enhancement requests! As you mentioned we are continuously making updates and we prioritize based on user feedback and requests. Please share more details about your experience with the consultation notes and forms. We want to make these as easy as possible for you! Have you tried using our Procedure Templates to preconfigure the format of your medical notes? This would allow you to insert your notes template with the push of a button.

 

Frances from Durham Valley Vets

May 2018

May 2018

The whole staff loves the cloud based software and it's ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can see your schedule/appointments at a glance, and with a click of the mouse get all the information needed for any client/pet. Scheduling is simple and updated immediately.
They are always updating functionality and features to the cloud based software.

Cons

There isn't anything I don't like about Neo. The only problem is if your internet goes down, but you can always use your smartphone to access Neo and get the job done.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Thank you for the kind words Frances! Ease of use is very important to us and we are glad to hear that you and the whole staff are having a great experience using Neo.

 

Hans from Love Freeway Animal Hospital, PC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

NEO has been amazing for our clinic, fantastic support, they listen to their clients for updates!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great online support, fantastic cost without large initial investment of 16-20K like other software. Web based, no need for databse backups, etc. NEO team is making beneficial updates based on users input. No large learning curve for staff. The integration with IDEXX lab equipment is spectacular and helpful in cutting down time. Results gro straight into patient history.

Pros

Web based which means no backups necessary in clinic, great support, ease of use, fantastic price without a large investment, training staff is not a large learning curve. The developers listen to their clients and make timely updates to software without having to download and install, etc. Great thing is that when the power went down for an hour at our clinic, we were able to use our cell phones to acess NEO and still get client information and chek them out via PayPal instead of our usual service. Our old system meant you had to revert to paper and be out of luck with checking anybody out. You can quickly review Prescription history withour hunting through months and years of records. Fantastic administrative tools for accounting purposes and reports to quicky your growing. It will take 10 years of monthly pay,ents to pay what would have been a 19,000-20,000 investment in Management software with other companies. If I don't like it in a few years, I have not lost a huge initial invesment.I highly recommend it to clinics that don't want to spend a lot of overhead on software, want great support, and good clinic management software.

Cons

If you ever have the internet go down in clinic, you can't use software... unless you have cell phones to access the mobile version

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Thank you Hans, we could not have said it better ourselves! Very glad to hear that you were able to use Neo when your power went down and keep your practice running. It is because of times like these that we are optimizing Neo specifically for phones and tablets so your experience using the software on your phone will be just as good as on a computer.

 

Jonathan from Milford Animal Hospital

May 2018

May 2018

Very pleased with this software overall.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Online storage and access, flexibility for most things. Ease of use.

Pros

I like the cloud starage of everything, it Means I have access to all practice data at any time on any device. Very easy to configure. Fairly flexible. It was an easy conversion from Cornerstone to Neo.

Cons

Some difficulty with batch changing items. Some inflexibility in customizing record keeping templates. Reporting tools are very minimal and could be much more robust.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Hi Jonathan, glad you are pleased! We understand how critical it is to have a smooth transition when changing practice management software, so we have put a lot of focus on the conversion process. We agree that record keeping templates could use additional functionality and that reporting could be more robust. Both of these areas have been identified as good opportunities for enhancements.

 

Shawn from Harvard Veterinary Clinic

May 2018

May 2018

Our business went live on Neo in November of 2017. It has been an eye opener.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All that i mentioned in the review.

Pros

The software is very intuitive and easily navigated for even the most anxious and novice users. The charge recapture is a complete bonus. Record safety and access is also huge. At another location we use a server based system. The problems of the cost of maintaining a server and the risks of crashes, viruses, and other maintenance issues are gone . After crashes at our other location this is certainly peace of mind. The customer support has been amazing. The whole experience has been positive. It has allowed a much higher level of medicine to be practiced. The improvements in the business aspects of the practice are stellar as well. I highly recommend Neo if you are looking for a cloud based solution, or for that matter, any practice management solution.

Cons

There are small issues that we encountered but these were mainly due to our clinic learning the ropes in a new system. The system has performed beyond expectations. The only issue that I personally have is that there are not more forms included in the initial start up, leaving one to have to create your own. It is not readily compatible with uploading Word or other forms of documents either so that makes things a bit more tedious. Once you are there it is done with for good which is awesome, but it could be made easier in my estimation.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Thank you very much for the positive review Shawn. We are happy to hear that Neo has performed beyond your expectations!

 

Dennis from Willowbrook Veterinary Hospital

May 2018

May 2018

from conversion to installation to training and support, we have been impressed overall with Neo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to transition from paper to paperless records using Neo

Pros

With a very intuitive UI, Neo is super easy to learn and use. If you can place an order on amazon, you can master Neo is just a few days. Embedded help & tutorial features are very helpful, and tech support is quick to respond. Integration with Idexx's reference lab is nice, but not perfect.

Cons

Neo's financial reporting is clunky at best. While they are constantly updating the softaware, I have yet to see any meaningful upgrades to the reporting functionality. An exported csv file may be preferable for some, but sometimes I just want a simple table to pop up on my screen! There's also poor management of multiple users working on same patient -so it can be easy to over-write someone else's notes.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Thank you, Dennis! We agree that actionable on-screen reports are the right way to go and have already started taking steps in that direction. You will also be happy to know that the next feature release will include new functionality that alerts you when multiple users have made changes to a medical record.

 

Michael from 4Paws Mobile Veterinary Services

April 2018

April 2018

Exceptionally easy to start up and convert your practice to an accessible anywhere record system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ability to roll seamlessly from different aspects of the records. Invoices, vaccine records, and notes are all right where you need them. I don't use the inventory control function. Just don't have time as a solo Veterinarian to load in everything. BUT I do use the Product section to constantly monitor pricing.

Cons

I think the standard form templates need some tune up. I'm an IT person, so even drag and drop HTML makes me sweat. The Customer Service folks have been able to talk me down from the ceiling.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: April 2018

April 2018

 

Hi Dr. Sterns, thank you for the kind words and appreciate your feedback on the templates!

 

Joshua from North Scottsdale Animal Hospital

April 2018

April 2018

Neo provides a great user-friendly platform. We have been using it since October of 2016.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support
Pros

Since Neo is a cloud based program, it is constantly being updated by the development team. Support is just a live chat away, and if Neo doesn't currently offer the feature you are looking for they will put in an enhancement request to try and put it in a future update. The text message functionality is great, and such an easy way to communicate with clients. As the person who was in charge of implementation and customization, I can say that initial setup was a breeze and we had very little issues. If using IDEXX Laboratory Services, the integration is incredible and works great. I would never even think to go back to a software where lab requisitions had to be done manually. Being a cloud based system, everything is backed up all the time. There have been cases where I have accidentally deleted things, and the development team has been able to restore it for me which was great.

Cons

While Neo is constantly updated, there are still major features that the support team still hasn't added. The support team is often not knowledgable about a question asked, and if the question is asked to multiple support staff members often different answers are obtained. Being a cloud based system, if the "cloud servers" have an issue or go offline, you will not be able to access Neo. This is happened a handful of times since we have had Neo. Reporting can be confusing, and it seems support staff doesn't know which reports to use when. I also own two different practices, and while on the outside it looks like Neo has multi-branch functionality, it doesn't and we have to use two different accounts. The automated reminder system does not have the ability to check for appointments that are already scheduled, so we constantly have clients telling us there appointments are already scheduled. And there is no automated appointment reminder program, it must be done manually. Other than those thinsg we actually really like Neo, and switching from an old version of Intravet was a breath of fresh air.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: April 2018

April 2018

 

Thank you, Dr. Sosnow! Very happy to hear about your easy setup and installation experience. Transitioning software can be a big deal and we strive to make this a seamless and positive process. We also appreciate the detailed feedback you have provided, with many new features and product releases coming soon, we hope to address all your concerns as soon as possible.