About IDEXX Neo

IDEXX Neo is a cloud-based veterinary practice management suite used by animal hospitals and veterinary clinics. Key features include appointment management, invoice creation and payment processing.

Users can define custom tasks and assign duties to employees on an activity dashboard. The dashboard can be configured for individual employees and can display task details, due dates and more.

IDEXX Neo enables users to customize forms and certificates using company logos and branded letterheads. Clinicians can use pre-defined procedure templates to store pet details, owners’ credit card information and previous medical records.

IDEXX Neo provides a learning manual and help desk chat. Additional online training and phone support are also ava...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

78 Reviews of IDEXX Neo

Average User Ratings

Overall

4.15 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(37)

37

4 stars

(28)

28

3 stars

(5)

5

2 stars

(4)

4

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 78 results

January 2019

Dave from Companion Animal Hospital of Lewisburg TN

Verified Reviewer

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Great choice for an affordable price.

Our overall experience has been 9 out of 10. We are very happy with our move from Avimark (big, costly, server-based) to web-based Neo. Once they delivered boarding, we didn't have to have any other applications to manage our hospital. I do wish that other third party application providers were integrating more things with Neo. But I guess that will come as the client base grows.

Pros

The ease of use for our team was the most important. There isn't anything that isn't covered in the "HELP ME" section. You can read the instructions, or you can allow the system to walk you through doing the task. It's very easy to learn and with regular updates the system continues to get better and better. Also, you can't say enough about support. I have been in IT for years. This is the best support team I've ever worked with online. They are friendly, knowledgeable and quick to respond.

Cons

I'd like to see it be a bit more flexible for the client. There are some things I think should be moved to company settings. I don't like that it doesn't handle tax exempt clients, i.e. Rescues and Non-Profits. The reporting could be better, but I understand they are working on reporting now.

Response from IDEXX Neo

Replied January 2019

Hi Dave, great to hear that your team is finding Neo so easy to use and learn. And thank you for the feedback on improvements. Expect to see a steady stream of new reporting features in 2019, as well as more third-party app integrations.

January 2020

Jeff from Cass County Animal Hospital

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2020

Using Neo in small solo practice since Jan. 1, 2018

We have a very small, 1 doctor practice. I was somewhat concerned about going to a cloud based system, but that has been a non factor. We are still not using NEO to it's maximum capacity, but that is our fault not the software's. There was a $50 a month increase in the monthly fee at the start of 2020 that didn't thrill me, but overall our experience has been good.

Pros

Initially our favorite thing about Neo was how it facilitated electronic medical record keeping and electronic communication with clients via email and SMS. Over time the things that haven't liked (reporting, inventory management, etc) has gotten much better. The NEO team is very responsive to user feedback and frequently makes enhancements and upgrades to the software that make it better and better. We certainly also appreciate the ability to run NEO on very inexpensive hardware.

Cons

As I noted above, our original "cons" have gotten much better over the 2 years we have been using NEO. Getting reports from past years is still a little wonky, and there is no quick easy way to look up which patient received a certain treatment recently, ie a "who-got" feature. NEO also lumps services (labwork, vaccines, office calls, etc) together with inventory items such as pharmaceuticals and preventives into one big category called "Products". I'd like to see them split apart.

Response from IDEXX Neo

Replied January 2020

HI Jeff, thanks for your feedback on Neo and for recommending it to others. Input from users like yourself fueled over 60 updates last year, and we have even more planned for 2020, including reporting and inventory. We'd really like to help you take more advantage of what Neo can do for your practice, like helping you drive compliance by texting. Please let us know where we can help!

September 2020

Sara from Animal Eye Care of New England

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

September 2020

Eliminate Server and Software Upgrades

Overall, Neo has been a pleasure to work with. Training new employees is simpler and streamlined, they are receptive to new suggestions, and customer support has generally been prompt and helpful.

Pros

Neo was easy to implement, their conversion team was thorough and helpful. I also love that there is no down time for updates, as the system is cloud based-this also eliminates the need for expensive servers and their replacement.

Cons

We a are a referral dependent, specialty practice, and the software lacks some features that more specialized systems have provided in the past

Reasons for Choosing IDEXX Neo

Cloud based

Response from IDEXX Neo

Replied September 2020

Hi Sara, thank you very much for your feedback and for recommending Neo to your colleagues! Great to hear that getting started was easy; ditto for how the automatic updates and elimination of servers helps you and your team. We'd really like to hear about your suggestions for enhancements: over 90% of updates are direct responses to user requests!

August 2019

Noah from Asheville Vet Assoc.

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

1.0

August 2019

High expectations...poor delivery

The time involved from checking clients in to check out is almost double what we had with an older outdated system. Hard to believe this is "the future". All of the staff are frustrated after having this system 9 months. They are begging me (management) to return to our outdated system.

Pros

cloud based system affordable comparitively

Cons

poor estimate capabilities updates interfere with current processes, forms, etc. multiple windows to click through (lost time/efficiency) weak customer service (always say they are considering updating "whatever issue you have"

Reasons for Choosing IDEXX Neo

contract negotiations and good sales team

Response from IDEXX Neo

Replied September 2019

Hi Noah, thanks for the feedback and the opportunity to work with you and the team at Asheville to make sure Neo meets your needs. Incidentally, the enhancement requests our support team logs have led to 46 value-packed releases in the last eight months alone, several of which address items you cite, including estimates. It also sounds as if there are opportunities to streamline some of your workflows. Definitely check out the built-in, task-specific training for tips on doing this, and don't hesitate to contact our customer success team for coaching (it's available at no extra charge). We are always open to your thoughts on how we can make things better.

September 2020

Julie from JC Blue Ridge Enterprises Inc

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Neo Works Great with BHPH Dealers

I personally really have been happy with Neo and highly recommend.

Pros

I have be happy with the customer service and the way the company learns my scoring model. I also enjoy being able to text the customer through the program.

Cons

There really is nothing I don’t like about using Neo. I have had a very good experience with the software and the customer service.