About RoboVet


Robovet is a practice management solution that is suitable for clinics of all sizes. It offers online appointment scheduling, reminders and automated marketing tools.

Robovet enables users to manage the complete information of all animals and search their clinical history. The diary feature allows users to make new appointments and avoid double-booking with existing appointments. It also enables clients to book an appointment using online-scheduling functionality.

The integrated payment solution enables users to accept credit and debit card payments automatically. The AutoSMS feature sends customers routine health checkup reminder messages.

Robovet also provides online data backup to protect from natural disasters through replicated data across multiple data centers.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

24 Reviews of RoboVet

Average User Ratings

Overall

3.67 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(4)

4 stars

(11)

3 stars

(7)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 24 reviews

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February 2017

Martin from Martin B Squires Limited T/A The Green Veterinary Surgery

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2017

Robovet - An Essential Move

We were looking at what PMS to move to from PremVet 5, and started looking around. Winning the Vetsolutions monthly conversion competition made up our minds, and we leapt in both feet first with Robovet, as the interface looked tidy and Windows-based, and the sales patter was persuasive. Now we are up and running, and things are gradually coming together, and we are starting to see the benefits. However, personally, I did not find the setup phase intuitive, and am still getting my head round certain behind-the-scenes functions which need to be set up. Some things are not logical, but getting advice from the helplines and a different viewpoint can help make some things clearer. Some things are straight forward, but the process is sometimes a bit laborious for input and extracting information. This may be because I am not using processes every day, so forget between applications, but some things definitely require regular access to the Help Files which are comprehensive, but odd in that scroll arrows do not function and use of the scroll wheel moves the type on one window but the scroll arrows work in the other window. As with most things, use breeds familiarity. A moment of enlightenment came when I was told we might take six months to get to where we want to be, and then might find we don't like the set up and can decide to change how background processes work. So the system has some flexibility. We are still learning but can see the system has great potential in helping in the financial and recording processes of the business. Ask us again in a couple of years how we are getting on.

Pros

Flexibility.
User Interface

Cons

Not intuitive. You are expected to grasp things by trainers when you might not have any idea what they are talking about.
Some clients not keen on format of invoices

Response from Vetsolutions of Vetsolutions

Replied February 2017

Thanks for your insight Martin - it's great to hear that you've made the move and are seeing the benefit. I have asked our Training and Implementation manager to get in touch to get a little more information from you around some of your concerns. We want you to be getting the absolute most out of the system and you need to be able to use it to do that. Sara Morris

February 2017

Tom from Beacon Vets

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

2 of 5

February 2017

It's alright, but could do with a bit more functionality/support

We've used the system for 5 years and found it practical and much better with dealing with our stocking levels than previous systems, however there doesn't seem to be a mad rush to make it easily compatible with other systems (for instance Petlog's Microchip database - surely we could click on a button to 'upload to petlog' all the details already recorded, rather than requiring vets/receptionists to duplicate all the information already on our systems). Just things like that - the people involved are generally great, but we'd sometimes query why we have a printer server doing nothing when a first time setup would have resolved minor issues.

Pros

It works, generally

Cons

A bit clunky, fails once in a while, security settings controlled by another party make it difficut to get problems resolved in-house.

Response from Vetsolutions of Vetsolutions

Replied February 2017

Thanks for your feedback Tom. I'll pass your comments to the relevant areas for action. They may be in touch with you for more detail if required. Re your comment on Petlog integration, this is offered as part of our integration with Vet Envoy which was released in Feature Pack 24. If you would like to be upgraded please contact our support team. Sara Morris

February 2017

luisa from Waggin' Tails Chelsea Veterinary Clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

February 2017

Great help clinical wise but not so much administratively

Compared to working the old manual way it is amazing and very helpful. However, for being such a robust program I find it lacking of important administrative modules. It is a program that leads you to think you would be able to fully manage a practice when in reality you need to run a complete and separate administration program to achieve that. The system helps you get an idea of a growth, only based in incomes and client/animal registration but you cant see a full panorama of the expenses, fix assets etc.

Pros

I like the clinical aspect of it, history management, reminders, stock management, appointments management, etc.

Cons

Very weak, almost zero administrative tools to relate the "practice growth" with real life expenditure, taxes, fix assets, etc.
Technically it is impossible to speak of Business Growth without having the full scope.

Response from Vetsolutions of Vetsolutions

Replied February 2017

Thanks for your feedback Luisa, it's really useful. I have asked our Product Development team to make contact with you to discuss areas for improvement. Sara Morris

February 2017

Tracey from Aquarius Vet Centre

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2017

Robovet review

I have always been happy with Robovet and have recommended it to many other veterinary practices. Over the past 2 years there have been occasions when it has been difficult to access technical support but this seems to be improving. The functionality has improved and is continually being upgraded so i am happy that it will grow as our business changes.

Pros

It is constantly being improved and is easy to use

Cons

The client accounts can sometimes be difficult for the average user to work out

Response from Vetsolutions of Vetsolutions

Replied February 2017

Thanks for your review Tracey. I'm pleased you've noticed the improvements we've been making in our Technical Support team. Don't hesitate to get in touch if you need anything. Sara Morris

January 2017

Alistair from Oak Tree Vet Centre

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2017

Good all round package for small animal practice

We' had six years of excellent support from the Robovet Technicians and have never been without a system, save for planned upgrades. Would like more flexibility in the Crystal Reports and printing options, for example, the ability to print A5 receipts. Otherwise, Robovet has met or surpassed our requirements in this one center small animal practice.

Pros

Reliability and software support. Local office just two miles down the road from the practice.

Cons

Limited flexibility in Crystal reports and printing options limited also e.g. no facility to print A5.

Response from Vetsolutions of Vetsolutions

Replied February 2017

Thanks Alistair :-) I have passed your feedback on to the Dev team. If you need anything else please don't hesitate to get in touch. Sara Morris

February 2017

Debbie from Deepdale Vets

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2017

good easy system to use

Robovet is a good easy system to you, has a few faults and gremlins. Accounts is worth having extra training on, as if its done wrong can be a night mare to sort out.

Pros

simple to use, good lay out of diary.

Cons

Not being able to enter a vet for a time period.
So when we have locum vets in they have to go on diary indefinitely.
Would be better if you could enter them for a week or two!

Response from Vetsolutions of Vetsolutions

Replied February 2017

Thanks Debbie - this feedback is incredibly useful. I have passed the functionality requests on to the development team - they'll be in touch if they need more information from you. Sara Morris

February 2017

Alison from Cobham Veterinary Centre

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Robovet and Vet Solutions are Great!

We have been using Robovet for over 10 years, and still love it! We have always found the layout very easy to use, even for non-techies like us! The ease of use is particularly noticeable when we have a locum vet, for example, as they always find it easy to pick up. Vet Solutions strive to constantly update and improve the system, adding more and more user-friendly functions as time goes by. I plan to stick with Robovet for my practice for many years to come - it does everything we need and more!

Pros

Easy to use, with lots of functions which can be used or not used as necessary.

Cons

nothing really

Response from Vetsolutions of Vetsolutions

Replied February 2017

Thanks Alison - I am delighted to hear you are so pleased with RoboVet, Sara Morris

February 2017

andrew from Greenside Veterinary Practice Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

February 2017

Robovet review

The software is good but does have its limitations. The support is not good, some of the telephone support staff do not know what they are doing. If something goes wrong resolution of the problem can be frustrating and time consuming. We pay a lot of money every month for hardware cover but when something breaks there is always a reason why it is not covered. We are looking to change to a cloud based system.

Response from Vetsolutions of Vetsolutions

Replied February 2017

Thanks for your feedback Andrew. I'm disappointed to hear that you've been let down by our technical support team. I have passed your feedback on to our Head of Operations. He will be in touch with you shortly to discuss your concerns. Sara Morris

February 2017

Paul from Chestnut Vets

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2017

Robovet review

I have been a robovet customer / user for 18 years, I have generally been pleased with the product but in recent months new developments have been added at extra cost which previously would have been included in our monthly fee. These new developments promise a lot but are also not bullet proof and have various issues and so are relatively poor value

Pros

Stable

Cons

Poor value for money

Response from Vetsolutions of Vetsolutions

Replied February 2017

Thanks for your feedback Paul. I'd be interested in finding out more about your comment on the new product developments and the issues you have experienced with them to see what I can help with. I'll be in touch to discuss. Sara Morris

July 2017

Rebekka from Clent Hills vet group

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2017

functionality seems slow to be developed. Internally built items seem good but bolt ons often don't

Pros

The support team are very good, really appreciate that problems are often fixed while your on the phone. It would be nice if practices were asked what they wanted developed.

Cons

The inability/ reluctance to work with 3rd party companies. Incompatibility with iPads and other mobile devises that would make reception flow better.
No tappi interface
Difficult merging clients
On line booking is not as good as it should be

March 2017

Wayne from The Neighbourhood Vet

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

March 2017

Pretty Good and getting better

A great program for ease of use, some features are missing but they are catching up fast. The support team is great and the program basics can probably be taught to a computer literate staff member in about half an hour (we know because we've done it!). Business Barometer and the ability to bolt on Rapport or Sparkline are great additions to a sound performer in the PMS market.

Pros

Ease of use

Cons

Features, particularly in regard to data mining and e-communications

Response from Vetsolutions of Vetsolutions

Replied March 2017

Thanks for your feedback Wayne - it's really useful. Sara Morris

February 2017

Stuart from Westport Veterinary Clinic

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

2 of 5

February 2017

Average system

Very expensive. Any time your want help or anything from vetsolutions you have to pay a massive amount. Then they will smell in some other charges. Then add more. Really now heir work the overall service.

Pros

Fairly simple to pick up the basics

Cons

Terribly expensive.
Clunky system

Response from Vetsolutions of Vetsolutions

Replied February 2017

Thanks for your feedback Stuart. I have asked our Head of Operations to get in touch with you to discuss your concerns. Sara Morris

February 2018

Tom from Beacon Vets

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

2 of 5

February 2018

Not an intuitive system but has many usable features once you get your head wrapped around them

Pros

Report Generation - simple and multi optional. It hasnt the potential to highlight specific products, services and staff selling them.

Cons

Auto correct on clinical history - set up to be helpful but can really hinder. There are a few glitches that can sometimes leave the system unable to move forward without shutting down our entire network

August 2017

Orianne from The Uttoxeter Veterinary Practice

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

5 of 5

August 2017

Good practice software all round . Support and function

Pros

The to pay bit that's allows you the vet to inform reception when and what for next apt . Very good communication tool

Cons

Expensive maintainence fees
Very complicated to set up and use without training
Poor communication

February 2017

Helen from Deben Valley Equine Vet Clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

2 of 5

February 2017

Unhappy customer after upgrade to robovet5

Virtually no advantage for equine customers with this upgrade. Many things don't work as well as they did on robovet 4. We have had random accounting errors and inadequate support from technical support. No one has taken responsability for looking after us after a considerable investment for a small business and many issues remain unresolved 3 months on. The upgrade has been a time consuming exercise for me and my staff with hours spent on the phone to technical support.

Pros

search for client records good

Cons

unable to do tasks simply e.g. create a list of clients with and without email address

Response from Vetsolutions of Vetsolutions

Replied March 2017

Thank you for your feedback Helen. I have passed your feedback on to the Head of Operations. He will be in touch shortly to discuss your concerns. Sara Morris

February 2017

Philip from Boundary vet.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

February 2017

Entire system upgrade

Training days were not a great help as poor visibility and unable to see what was being pressed.Far better just get on with it and practice live.Customer support has been excellent,both efficient and effective.

Pros

Clear and allows for less mistakes

Cons

Too many unnecessary steps with each new work entry

Response from Vetsolutions of Vetsolutions

Replied February 2017

Thanks for your review Philip. I've passed your comments on to our training team manager to make sure we don't encounter these issues again, apologies that you experienced difficulties during such a vital time. It's great to see your experience since then has been good and that our support team have been on hand to resolve any issues you've had. As always, don't hesitate to get in touch if you need us. Sara Morris

February 2017

Miranda from Barrow Hill Vets

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2017

Show me a system that works well!!!

We have had the system now for 18 mths. The financial side is made far too complicated and after 18 months staff still struggle to give a refund correctly!! There seems to be little development in the system that we ever hear about. The bolt on for appointments is a good idea but displays poorly on most devices. Support has improved as long as its not help with the financial side.... I've had to wait 3 months for them to look into errors! Reporting is better than most.... but they wont show you more than the basics, you then need to pay for a course to be shown how to use it! They will be keen to sell it to you but don't expect much support from the reps after that!

Response from Vetsolutions of Vetsolutions

Replied February 2017

Thanks for taking the time to provide this feedback Miranda, it's very insightful. I have passed it on to the relevant areas of the business and they will be in touch to discuss it further. Sara Morris

February 2017

Jonathan from Park Veterinary Hospital

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

5 of 5

February 2017

Park Veterinary Hospital.

The service desk experience needs to improve significantly. The process does not appear to follow the ITIL model or any similar methodology. Customer feedback is poor and we have to ring again and again to get an update on issues logged. There is no apparent SLA on calls logged resulting in poor management of customer expectations. A facility to electronically log service desk calls and provide customers with updates and an estimated completion date/time would help in my opinion. The staff are very helpful however and try to resolve issues immediately when possible. Where this does not happen the process seems to fall down from a customer experience point of view.

Response from Vetsolutions of Vetsolutions

Replied February 2017

Thanks for your feedback Jonathan. I have passed it on to our Head of Operations and he will be in touch to discuss your concerns on the technical support desk. Sara Morris

February 2017

Mary from MacArthur Barstow & Gibbs Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2017

Recent adopter

The training was not sufficient, and not adapted to the way we in particular we trade. So 9 months later we are still having issues with the system. We were not aware we would have so many problems or we never would have changed.

Pros

The reports are useful

Cons

There are too many keystrokes per transaction, it is not easy to use.

Response from Vetsolutions of Vetsolutions

Replied February 2017

Thanks for your review Mary. I'm sorry to hear that your experience has been so disappointing and I want to help change that. I have passed your feedback regarding training to our training team manager, Laura, she will make contact with you to get additional information and put a plan in place to make sure you are getting the most out of the system. Sara Morris

February 2017

Nicky from Priory Veterinary Group

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2017

Feedback requested

Good support from the tech staff - although not always brilliant at getting back to you with feedback. I would welcome a visit from our rep - apparently we do have one. We are not using the system to the full extent of its limits and need help in getting the most out of Robovet. This service should form part of the package and have the need to pay extra for it. You used to have free user workshops but now any seminars are sales driven. Good recent support from the customer service from our recent cyber attack - thank you,

Response from Vetsolutions of Vetsolutions

Replied February 2017

Thanks for your feedback Nicky, it's very useful. I'll pass your key points on to the relevant areas, they'll be in touch shortly. Sara Morris