About TeamViewer

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on premise.

TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. It’s instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.

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Supported Operating System(s):

Web browser (OS agnostic)

7,015 Reviews of TeamViewer

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4,705)

4,705

4 stars

(2,026)

2,026

3 stars

(254)

254

2 stars

(20)

20

1 stars

(10)

10

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 7015 results

September 2020

Emir from BH Telecom

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

September 2020

Great app for assisting friends and family

This is the app i use for remote assitance for private use. Problems i encountered over the years usualy have workarounds, but main thing is that you can in matter of minutes access remote PC and do the magic.

Pros

It is easy to use. In a few minutes anybody with low tech skills can install client and send you data needed for remote assistance. It works with great even with fairly slow internet connection. My number one solution for private usage

Cons

Well price for companies for premium solutions is overpriced. There is no Wayland support for Ubuntu, and also remote access to some Android devices is limited. When i bought licence few years ago, after some time i could not use licence. When they release new bigger version you loose you licence ( payed 500€). Also montly fee is fairly too high especialy for 3rd world countries.

Reasons for Choosing TeamViewer

I used it for years and i still use it. As long as they offer free private usage i will use it. But i thing premium options are overpriced.

October 2020

Neel from MMPerimeter

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

October 2020

Sold, Multiplatform Remote Access and Viewing Solution, with some issues

I highly recommend TeamViewer -- I had recommended it to several counterparts at peer firms, and have started to use the personal version with my own computers. Several of my users have started using it with their own family and friends once they saw how easy the program is to set up and use.

Pros

I love how easy this program is to use across many device platforms -- Windows, Mac, iOS, and Android. I really like how it allows full control over computers and Android devices. It is rock solid for screen viewing on iPhone, and is really easy to get a user into a support session. It works well and maintains a solid, unfaltering connection even when our available alternatives (Zoom, Teams, Skype for Business, Quick Assist for Windows 10) fail. The device details that the program displays has helped me correct issues that users don't even know they have and suggest updates that users don't even realize that they lack.

Cons

While the remote screen viewing feature is rock solid on iPhones, the connection seems to be lost very frequently on iPad devices. When this bug is acting up, the product is almost unusable on affected devices. On iOS in general, the OS seems to prompt for disconnection very often on some devices (seems like older devices only in my limited experience). If the user is not paying attention and hits the button to close the screen share, reconnection is required.

Reasons for Choosing TeamViewer

Ease of use, free basic license, affordable enterprise license.

November 2017

Alison from The Prairie School

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2017

Team Viewer works as a screen sharing program for institutions but is tricky to navigate for users.

For within an organization, the product is great for screen sharing, but outside it is just clunky.

Pros

I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.

Cons

There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.

September 2020

Jeheen Mahmood from Personas

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

September 2020

If you are providing remote serice, you need this

This is a robust workhorse for any and all remote assistance, resource maintanance tool. In my years of use, I have only seen it fail a couple of times. There were some issues with network, but that is not TeamViewer's fault. Do keep in mind, to get the best out of this tool, you should have a stable network on both ends.

Pros

This is the most stable remote access tool I have tested, and I tested an awful lot of them. The file transfer feature works like a charm and is very secure, if you are worried about privacy. Being a remote employee, I have to use PCs all over the world pretty frequently. TeamViewer has proved to be the most stable tool for that. The remote access without assistance feature is especially helpful for a project manager who needs to maintain assests in separate locations.

Cons

To be honest, the sound settings is a little confusing to set up. While on a call it gets tangled up with the call Skype/Slack/Hangouts etc) and creates very irritating screeching noise and/or feedback. It is best to turn of the sound. I guess you can use TeamViewer for calls as well, but I never figured it out as we are pretty much embedded into Slack :D Also the price is rather steep. It is hard for small teams to afford the tool. But if remote work is a core component of your project, you simply have to manage.

Reasons for Choosing TeamViewer

Due to stability and better UI. It did cost rather a lot more than the competitor, but when you are handling important projects, you do need the best solutions.

August 2020

Julia from getAbstract

Verified Reviewer

Company Size: 51-200 employees

Industry: E-Learning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Remote Support is Super Easy with TeamViewer!

Before TeamViewer, I would have to get on a GoToMeeting call and guide the end-user around verbally of where to click. This was SUPER time consuming and again, not everyone is tech savvy to begin with. I have saved hours and can seamlessly provide support.

Pros

I love that I can have my Salesforce end-users download the free version onto their computer while I have the business account to provide support. In an org, people are at various levels of understanding tech/office suite applications and TeamViewer allows me to go beyond the basic screen sharing. I love that I can download and transfer files from my computer to the end-user's computer as well. I also find it extremely responsive and reliable which is equally important in order to complete the task at hand. Some other applications where you can technically have remote control of their computer are not responsive and that is equally frustrating for you as the Support professional and the end-user who is already stressed about the task.

Cons

I don't really have complaints for my use case. I know I can also store computer access to various employees as long as they do not refresh their password/ID screen. I personally do not need to utilize this, but it's a great option!