TeamViewer Software


 

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on premise.

TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. It’s instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.

The solution uses cloud-based technologies to collaborate in real time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.

 

TeamViewer - Contacts list
 
  • TeamViewer - Contacts list
    Contacts list
  • TeamViewer - Host
    Host
  • TeamViewer - Join meeting
    Join meeting
  • TeamViewer - Quick join
    Quick join
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

1,953 Reviews of TeamViewer

 

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Software Advice Reviews (86)
More Reviews (1,867)

Showing 1-20 of 86

Earl from Integrity, Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Helps let our staff work off-site

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For a scattered workforce, or those working from home, it is an essential tool.

Pros

We use this all the time for our finance staff. They typically work offsite most days, but sometimes they need to cut checks in the office. One of us will set up a TeamViewer session for them and then they can do their job (we just need to load the printer paper).

Cons

I don't like this for meetings. I think there is simpler software out there. For remote desktop access, I think it is excellent.

Review Source
 
 

Maria Lenin from Dewayne Hill / Keller Williams Agent
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Remote Friendly and Work with your team easily and fast

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

TeamViewer helps us achieve our recruitment goals by easily assess applicant's computer properties and internet connection since we can see and remotekly access their deskop which is one of the major qualification needed from our applicants. Our technical team can also easily troubleshoot system problems that our agents encounter with the software that they use at work with the remote control feature.

Cons

The software's features and functionality are great. Their customer support also acts fast. I do not have any negative feedback with the software because everything works fine and fast. I have not encountered errors yet.

Review Source
 
 

Jerry from Zero Friction, LLC
Specialty: Distribution
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Teamviewer

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Excellent software, can have unattended remote access setup with passwords on many PCs at once. Easily can transfer files from remote PC to yours.

Cons

It can be difficult at times to get a readable view on your home screen for the remote PC if that one is using a big screen and high pixel counts.

Review Source
 
 

Adrian from mondoplomb
Specialty: Construction / Contracting
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

One of the best remote access apps available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

With this application we can access remote PC's and mobiles. Also, setting up online meetings are easy to implement and run. The free version is well-suited for all non-commercial users.

Cons

All other licenses are too expensive and some options are difficult to find. Security features can provoke some nuisance from time to time.

Review Source
 
 

Igor from Autorambler
Specialty: Media
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Very good tools.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

TeamViewer is very fast and at the same time the video quality is very good also for very bad internet connections.The application interface works great.

Cons

There really is not much that I do not like about TeamViewer. Sometimes our users report a problem with establishing a connection, but restarting the computer solves this problem.

Review Source
 
 

jesus from Telefonica venezolana
Specialty: Telecommunications
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2018

July 2018

inside and outside the company

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

this tool really helps those people not only to communicate or connect with another machine but also to perform remote support (which is why I consider it extraordinary) and hold meetings

Cons

In the same way they have good security mechanism, so far I have not had any inconvenience with this tool. for which I do not have inceviente

Review Source
 
 

patrick from redefined technologies
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

PC2PC not so bad but Mobile Device to Mobile Device Totally Awesome!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All in all I do love this software. Its very handy and once again, loggin into my mobile devices is just super cool!

Pros

The mobile to mobile remote software side of this program is absolutely great! I have been working with remote software for years and Ive been waiting for something to be released that would let me use my PC to connect to either my droid or apple devices. Or if I am on the go and I need to remote into a mobile device using my mobile device then that option is available also

Cons

I dont like that if TeamViewer admins suspects you of using the software for commercial use then until you get that straightened out you only get about 5 minutes of log in time before they boot you out of the free software under "suspected" commercial use. My devices join multiple networks and various domains each day. That doesnt mean other users like me are using it for commercial use!

Review Source
 
 

Katiuska from Ahold
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

TeamViewer with nice remote connections

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is an excellent software that allows me to have a good quality in terms of videos, it is quite fast and its security is quite good. I have managed to get benefits since I use it and we have noticed the changes with the ease that it provides.

Cons

I do not like the design of TeamViewer, I would like to update it and add different things that make it better, such as colors more appropriate to the formal environment and that lead to a better work performance.

Review Source
 
 

Austin from Rehmann
Specialty: Accounting / CPA
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Easy to use and extremely functional

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

TeamViewer makes remote assistance extremely easy. It is quick and intuitive and one of the features that's really exciting is that it allows for remote restarts so you don't have to worry about whether or not the person you're helping is sitting in front of their computer the whole time.

Cons

There really isn't much to complain about with this product other than the fact that it's not free for business use.

Review Source
 
 

Alejandro from Telefonica Venezolana C.A.
Specialty: Telecommunications
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2018

July 2018

Remote connections with TeamViewer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's very stable, it works just fine even with slow connectivity and has a lot of functionalities that are very useful when you are working and when you stop working for the day. It's a nice platform used by many companies to have their employees work remotely or give support to other areas within the company.

Cons

The mobile app needs an upgrade since it doesn't work as well, and is very slow. The cost is something you may need to consider it's a expensive software with lots of functionalities but you may need to check if it's what you need.

Review Source
 
 

Dashen from Data Science Central
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Nice connection and stability

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

What I like most about TeamViewer is the file transfer, it's great that this platform works as a multi-function, so that you can access a remote connection while sending files consecutively.

Cons

Regarding TeamViewer I would like at a certain point that this platform had a better design, I mean it would actually be better if you integrate more beautiful colors and a better organization with respect to each of the sections.

Review Source
 
 

Jake from CIE Tours International
Specialty: Hospitality / Travel
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2018

July 2018

Great Free & Paid Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I used TeamViewer all the time for work and personal. Although we're switching to GoverLAN TeamViewer has great features for remote controlling someones desktop while being secure at the same time.

Cons

Pretty expensive for remote desktop software. The free version is very limited and expires. Dameware even RDC (Built-into Windows) are great alternatives and are either free or lower cost.

Review Source
 
 

Miroslaw from o2
Specialty: Media
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It works very well for computers in our network and outside our network. TeamViewer is very easy to use.

Cons

I think that the manufacturer can improve technical support. Currently, it works too slowly and we get too little information about our case.

Review Source
 
 

Sharon from Kellogg Company
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Experience with remote connections

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like teamViewer since it helps me in conferences through remote access to receive positive and negative opinions from colleagues that is not present, it is a very complete and very well developed software, so that when performing some Remote access is a simple and very sophisticated way.

Cons

What I do not like about TeamViewer is that its design is very simple I would like it to be a little more creative, I have not found any detail in the software since it has helped me a lot.

Review Source
 
 

Miriam from Henkel
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

TeamViewer transactions fast and in seconds.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

TeamViewer offers a fast file transaction, even if the broadband connection is low, TeamViewer uses it absolutely everything to accelerate the transaction process and finish it in a matter of minutes, something really favorable for all users.

Cons

I would like the remote connection to be improved, since the quality it offers on mobile devices is very bad, and it is very difficult to offer remote support through this very bad mobility. I would like to see interest in improving the mobile App.

Review Source
 
 

Ryan from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

For troubleshooting and IT support, Teamviewer is a great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Hands down the best feature of teamviewer is the unattended access feature where, if a user has stopped working for the day and the laptop is still online, IT can connect in and troubleshoot/update as needed.

Cons

Cost is a barrier that can limit small businesses from purchasing this software and the licensing costs are not inexpensive.

Review Source
 
 

Maria from Heijmans
Specialty: Construction / Contracting
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

TeamViewer is fast and functional if it is what you are looking for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The most educational and perfect that TeamViewer has is that it offers a very good quality of video and audio, if you are looking for a stable and fast platform, teamviewer is the best choice for this entire remote area.

Cons

It would be necessary to improve sections such as uploading the profile picture to the TeamViewer account, since sometimes it takes a while and then an error appears that the photo could not be uploaded, something really annoying.

Review Source
 
 

Allison from Lazard
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

TeamViewer fulfills what it promises.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TeamViewer is an easy to use software, and one of the best in remote connections, this has helped me to connect remotely with my employees and offer support and even talk about business material.

Pros

What I like most about TeamViewer is that it is software that from the beginning of time has offered solidarity and speed in each remote connection, and indeed all this time has fulfilled that promise, which proves to be a reliable long-term software .

Cons

They should accommodate a couple of things, which obviously is not so much influence, but they should accommodate as soon as possible, as it is, a more attractive design and offer the customer a wider platform.

Review Source
 
 

Monica from Montea
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

TeamViewer represents very good configurations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

TeamViewer has an excellent configuration or settings for the user, the truth is very organized each section to edit the experience that can be had in a remote connection, here you can edit the language, the speed you want in the shared image, and many other things that the truth complements in the long term.

Cons

The conferences should be improved, the remote access I do not have any complaint the truth but I think that it should be implemented several features that make having a better experience when conferences are held, such as a more pleasant or acceptable video quality.

Review Source
 
 

Ashley from Tecan
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Beneficial connections with conferences.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's beneficial since I use it because it has maintained an excellent order within the company, it's fast and very ultil. I always recommend it for its quality and good perception I love it

Pros

It's excellent very fast and very useful. I love the quality with which you work because it is the right one to work with.

Cons

What I do not like is that it has little security and that is something essential for the software, they should also add more options or features that benefit the client.

Review Source
 
 
 
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Showing 1-20 of 1,867


October 2018

October 2018

Easy to serve computers

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Our companies IT support is working by the distance to solve some IT issues

Pros

Very easy solve problems with PC by the distance

Cons

I can not use one for business (IT company serving our computers) and one for personal needs as free version (I am using laptop for business and for personal use)

Review Source: Capterra
 

Jorge from Hakken Corp.
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Anytime anywhere!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Remote access from another computer or even from your phone, reliable, great performance, robust security features and infrastructure. Very simple to use and fast to setup.

Cons

The price, I have no complaints about the performance or features, but it is a bit expensive for individual/personal use.

Review Source: Capterra
 


October 2018

October 2018

The best and easier way to help your mother from distance

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

In my case I use it to help my mother and father with their "tech big issues". It is perfect because I may speak and control their computer and teach them how to solve their problems.

Pros

What I like the most about this software is the simple that is to install and configure it. In just few min you will be able to remotly control the computer of the other person. The best thing is that is free for personal use.

Cons

What i like least is that they release updates in short periods of time and if the computers that your are trying to connect have differents versions you need to update them to the same before you can connect.

Review Source: Capterra
 


October 2018

October 2018

Teamviewer is indispensable

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I've used Teamviewer for years to peak in on my own computers from remote locations, check out a problem a family member might be having, and sometimes even accessing computers in the same room (to avoid multiple monitors or spinning around a hundred times to check on a progress meter). I've used it from other computers, an ipad and even phones. It's solved problems I would have had to drive home for, and setup was as simple as downloading the program an logging in. The computers are right there in a list to click on, the controls are intuitive enough and because of the free level it's basically my go-to program, which is obvious by the dozens of offline devices that I've used it on over the years (and should probably remove from the list).

Pros

Free level of support, does basically exactly what you need it to

Cons

Wish there was a lower 'paid' level of support for occasional support users. As it is I have to limit my use to personal and family.

Review Source: Capterra
 

Stanley from Fiverr
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

An Exceptional Software to Manage Team Activities.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Generally, I think team viewer is an exceptional and great software that anyone can use with ease, it is most efficient when it has to do with team management, because it allows you keep track of task assigned to team and allow you follow up with such a task.

Pros

I have used Team Viewer for a about 3 years now and I have enjoyed every bit of it. Firstly, it helps me manage my team activities around the globe, I don't miss out from anything simply because team viewer keeps my communication with my team alive, not to mention the task of sharing large files which I find most advantageous due to my field of work.
The screen sharing task is one of the most amazing features that keeps me in awe, this allows me to correct and easily navigate individual team member's work. My gratitude to the Team Viewer programmers would not be complete without the mention of how fascinating I find the ease of installing and using this software in my WINDOW OS. A big thumps up for Team Viewer

Cons

I really don't have any CON that I would want to state here, however, there use to be a time I had problem with the security but this have been corrected by the use of authentication and security tokens. Another problem I could also notice then was the task of setting up my account, but I am really use to it now.

Review Source: Capterra
 

Veerendra from RBS
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

Ultimate choice but scope of improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used this tool for debugging prod issues.
Found it really handy and easy to use but given one less star because of the issues mentioned above.

Pros

Clean neat UI with lot of features like transfer of key control, chat room.

Cons

Frequent connection failure during long connected sessions.
Slow transfer of control and copying at times.

Review Source: Capterra
 

Famous from GiantStride IT Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Review - Teamviewer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we have cut down on support times. our team now has enough time to cover our daily support needs; no travels, no hotels, no time lag between zones. just support.

Pros

Remote support has now become seamless and fun.

Cons

subscription plans are a bit expensive for large coporates

Review Source: Capterra
 

kree from Kreezcraft
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Better than VNC, LOGMEIN, Windows Remote Desktop and any other remote computer software ...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Teamviewer is a very good remote desktop software. It is very responsive. Easy to connect and transfer files and very pain free. The website is accurate and up to date. I personally have not used Customer Service but based on the quality of the software, and their website, I would not be surprised if their customer service is equally as knowledgeable, expedient, and adept.

Pros

Easy to install
Easy to guide the customer through via the phone for installing
No need to open firewall ports or deal with routing issues
Can be customized to the style of your company
Save frequent connects in a favorites
Rename favorites
Setup remote passwords if needed for easy log on
Fast
Voice connection
Hear remote computer
Easy File Transfer (supports drag and drop)
The Free version (not crippled one bit, honor-ware)

Cons

Layout changing during most updates (they have been trying out different styles lately)
Popup (at end of session, not during) about playing fair if you are using it free mode on both ends
Popup (at end of session, not during) on local side asking you to go commercial
The cost of the commercial version

Review Source: Capterra
 


October 2018

October 2018

Simple remote access and management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Regardless of infrastructure prerequisites, this tool is meant to work for everyone, and from any device. It helped my organisation to organize more than 200 remote devices, and to enable quick and easy administration.

Pros

It is simple to use, and does not require any additional knowledge of the users. Deployment is very simple and general overview of the remote sites is extraordinary. You can use free version for private use, but real advantages can be used with payed version, which is in extraordinary good value/price ratio.

Cons

Constant updates are sometimes really annoying. Especially with version upgrades. If you do not apply all policies and licences in the moment of upgrade, you might have serious issues to use client software to connect to the remote terminal. Licencing could be simplified little bit more...

Review Source: Capterra
 

Osama from COMSATS Institute Of Information Technology
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Remote Connection using Team Viewer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

TeamViewer is great and easy-to-use desktop sharing software. It is the solution for remote control, desktop sharing and file transfer over the internet. I have used it mainly for Tech Support for friends and family and everytime i was satisfied with its performance.

Pros

Using TeamViewer you can access to remote computers anytime. You can access your data and applications at anytime, anywhere. You can access your office computer from home. It offers good security standards and has a good customer support too. You can share files with other users and allows to conduct a meeting. It is also easy to do Tech Support for family and friends. You can add up-to 25 Members in a meeting and have both audio, video and chat supported meetings. You can conduct training here.

Cons

The version is costly and the Business packages are quite expansive to buy. It needs a fast continuous internet connection, otherwise, it will be troublesome. TeamViewer can't be used in commercial settings for free. It does not allow fast file transfer and cannot be able to upload or download large files over the internet. It also lacks the ability of full screen with aHigh-Resolution Screens.

Review Source: Capterra
 

Diana Maria from Carvajal Tecnología y Servicios
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

tool for remote use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

TeamViewer is one of the most useful programs / apps for remote control, whether to operate devices in which it has been installed, it is number 1 in terms of remote support.

Cons

with the new update it detects commercial use and only lets connect one minute and wait 10 to reconnect, it is very tedious to wait

Review Source: Capterra
 


October 2018

October 2018

Speed Plus Quality

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Main benefit that I got from this software is the remote connection functionality that enables me to easily communicate and share information with my teammates.

Cons

As for now I cannot possibly think of a disadvantage.

Review Source: Capterra
 

Pedro from Faculdade de Desporto da Universidade do Porto
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Control computers on distance? Check!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

With this software, I can "enter" on another computer, and assist with any problem, with the possibility to interact with the user. For exemple, in online teaching sessions.

Pros

The interface is very clean, and easy. You can operate completely another computer on distance, without need to be physically there. It's just like using your computer, with the safety assured!

Cons

Nothing until now! Easy to use, with all the tools that you would have if you were there! Perhaps, the only tickle, is that sometimes, the program "forgets" the destination general passwords, and need the program password. If there is someone on the other side, it's not a problem. Otherwise, you can't access the other computer.

Review Source: Capterra
 

Andrew from LeVahn Bros INC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Simple solution for IT help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've used team viewer on multiple occasions and we're very happy with the simplicity and price

Pros

My IT company can have direct access to my server and see exactly what issues I see.

Cons

I can't think of any cons. I mostly use it for IT help. I only wish there was access when a computer won't turn on.

Review Source: Capterra
 


October 2018

October 2018

Fast connection to remote devices

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

It's fast and allows me to connect easily to my work computer

Pros

To be able to connect quickly to different devices.

Cons

On one occasion with all my sessions closed on all devices, someone connected to my computer without giving me my credentials.

Review Source: Capterra
 

Alan from Harper College
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Top notch remote support and desktop tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

For me, it makes it easy to leave my laptop at my house and turn it into a laptop as a desktop setup and be able to remote in anywhere. In the past, I had to carry flash drives or portable hard drives but sometimes they broke.

Pros

Easy to setup, seriously, it is a breeze. As little lag as possible, which is expected of any remote tool. The chat function is cool, making remote support easy. I use it mostly though for remote desktop, so I have made good use of the file transfer tool, which is quite self-explanatory. I know there is remote printing and VPN services, but I have yet to use either.

Better yet, there is a portable version for flash drives for use on machines that will not let you install without administrative rights, which the full version requires.

Cons

The file transfer tool can be a bit slow, in either direction regardless of the connection. In my experience sending from remote to local seems faster (upload?) than the other way around (download?). The Chrome app is still a partial wrapper and still forces you to log in via the web console if you don't know your unique ID and password. The smartphone app is only useful for simple tasks, try not to use it like the tablet/desktop/web versions.

Review Source: Capterra
 

Joshua from Sundt Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Remote Support/Collaboration Suite with top of the line features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used TeamViewer at a few companies as the primary remote support application and it has never let us down. Our clients often report how easy it is for them to receive remote support

Pros

TeamViewer makes connecting in a variety of environments across platforms extremely easy. Remote desktop features are very straightforward and reliable. Cross platform functionality is extremely useful. Being able to connect to a client whether they use a PC or a Mac is crucial when it comes to remote support. Ease of use overall for both clients and techs makes TeamViewer an extremely simple application to roll out.

Cons

I've heard nothing but positive responses from clients and techs.

Review Source: Capterra
 


October 2018

October 2018

This is Magic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Is incredible the way you can access remotely your own computer from another one, or even your table or phone. Is so helpful when you need support from the IT department.

Cons

No cons, simple as that. Is the just the app. The good one.

Review Source: Capterra
 


October 2018

October 2018

AWESOME!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

TeamViewer makes having multiple devices and machines accessible. It's awesome to be able to check on things from my phone while away from my computer.

Cons

There's really nothing I have to complain about with TeamViewer--easy to use and functional!

Review Source: Capterra
 


October 2018

October 2018

Flexible Use

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Great for large, prolonged business calls. Conference calls as administrator are very contained and administrated. No bulk installations or large memory usage.

Cons

Can be delays if your internet is not fast enough.

Review Source: Capterra
 
 
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