Document management
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Firmex Virtual Data Rooms
Firmex Virtual Data Rooms is a HIPAA-compliant cloud-based virtual data room solution for small, midsize and large enterprises. It caters to mergers and acquisitions advisory, corporations, funds and private equity, pharmaceutical, mining and energy, investment banks and law firms. Primary features include document management, data security, user invitations, user activity, audit trails and reporting.
Other features include two-factor authentication, user-access management, email upload and drag and drop. Users can organize new documents by implementing the versioning feature of the software. The ‘View As’ feature allows users to preview the data rooms while checking the security settings. Other modules of the software include FileSend and Documen...
54 Reviews of Firmex Virtual Data Rooms
Average User Ratings
Overall
4.65 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
October 2018
Eamon from JPA Brenson Lawlor
Verified Reviewer
Company Size: 51-200 employees
Industry: Accounting
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2018
Firmex Virtual Data Rooms review
Pros
Very easy to use, fantastic customer service - rep. has been brilliant & always available if we have any issues at all. Also, very easy to create indexes etc. and very straightforward to upload documents. Overall we are extremely pleased with our experience.
Cons
Timestamps on documents cannot be changed to local times, only EST is available. As we are based in Ireland, it would be a good addition if we can timestamp documents in GMT/BST.
May 2019
Ian from EDF Renewables
Verified Reviewer
Company Size: 10,000+ employees
Industry: Renewables & Environment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
May 2019
Simple, yet valuable
I've used Firmex DVR on many projects and it's much easier to use than other solutions. Data rooms requiring training will reduce the utilization by the project team.
Pros
Firmex VDR is easy to use. It offers the ability to toggle quickly between projects, has an intuitive folder structure, and allows for easy uploading and viewing of documents.
Cons
Having an embedded version control option would be valuable, with an easy way to distinguish between drafts and final versions of documents.
Reasons for Choosing Firmex Virtual Data Rooms
Ease of use, and easy navigation across projects.
Response from Firmex
Replied June 2019
Hi Ian, Thanks for the review! With regard to Firmex having an embedded version control option, you'll be glad to know that we have one. Here's a quick summary of our versioning and document status options: Firmex's versioning feature is built-in to our system. You can choose to upload a new document, or a new version of a document. You and your team can always access the version history, while only giving guests users access to the latest version of the document (the "document of truth"). Firmex can also detect new versions of a document based on the content of the document. Firmex also supports content status on documents and folders. Many of our customers use this content status to designate whether a document is in draft, awaiting review, or final. This usually coincides with our document comment and tag systems. Your Customer Success Manager will follow up with you to demonstrate these features at your convenience. Kyle Bardsley Senior Director, Customer Operations & Growth
May 2019
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
2.0
Functionality
3.0
May 2019
Overall Good, But No Bells & Whistles
Overall good, but limited customer support.
Pros
Easy to use. Cost effective. User-friendly. Intuitive.
Cons
Highly limited functionality and user analytics.
Reasons for Choosing Firmex Virtual Data Rooms
Cost-effective solution.
Response from Firmex
Replied June 2019
Hi there, Thank you for your feedback. We're very pleased you're happy with our platform. We're constantly working on improving our product, releasing new updates each month to bring new functionality to our amazing customers. We very much appreciate the importance of having clear, easily accessible analytics when it comes to your various dataroom needs. For this reason, one our main focuses for the 2019 Product Road-map is improving reporting functionality. If you're interested about hearing more about the upcoming releases, or have questions about product functionality, I'd be happy to arrange a call to discuss at your convenience. Alternatively, our award-winning Support Team is available 24/7/365.They can be reached at 1.888.688.4042 x11 or support@firmex.com. Thanks again for choosing Firmex, Kyle Bardsley Senior Director, Customer Operations & Growth
July 2016
Matt from Marriott & Co.
Verified Reviewer
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2016
Excellent Choice for a VDR
Our firm has used Firmex VDRs for dozens of investment banking transactions and are very pleased with the product they put out as well as the support and service we receive.
Pros
The functionality is perfect for running a VDR to share documents and files with many parties while controlling the document flow and accessibility of any party on any document. The product is very competitively priced compared to a lot of the service providers out there. Customer service is very prompt and happy to walk you through any issue, small or large. Firmex is also continually improving its services.
Cons
Security functionality is limited once the files have been downloaded by another party (if you allow them to download). Once a party bulk downloads you lose the ability to track their access and usage of documents and delete the document if you would like to remove their access from the information completely.
Response from Firmex
Replied July 2019
Hi Matt, Thanks so much for taking the time to reflect on your Firmex experience. We very much understand the benefits of being able to track how your users are interacting with files once they've been downloaded. We do offer a selection of Seclore-supported document protection options that can be applied to help monitor the document activity of your users even after the documents have been downloaded from the platform. The Lock to Computer, Expire Access and No Print document protections will give you the insight you're looking for! I encourage you to reach out to your Firmex rep or Firmex Support to get more information and explore if these protections are right for your project. Many thanks, Maren Van Zutphen Customer Success Manager
July 2019
Emma from Cripps Pemberton Greenish
Verified Reviewer
Company Size: 501-1,000 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
User feedback
Pros
I like how easy the software is to use, and how you can set all different levels of users, i.e people can only view documents and other cans download etc.
Cons
At first it was very complicated to use. Should have some demo videos.
Response from Firmex
Replied July 2019
Hi Emma, Thank you for your feedback! I'm glad you've enjoyed using Firmex and found the software easy to navigate once you got familiar with the platform. We do believe that our users could benefit from some videos when they're first introduced to Firmex. We do have a Getting Started video series available on our Firmex Knowledge Base, and I've attached the link to the first video in the series below. https://support.firmex.com/hc/en-us/articles/204467538-Start-a-new-project-change-the-project-name Once again, thank you for your feedback. Maren Van Zutphen Customer Success Manager
