





Firmex Virtual Data Rooms Document management






Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Firmex Virtual Data Room
Firmex Virtual Data Rooms is a HIPAA-compliant cloud-based virtual data room solution for small, midsize and large enterprises. It caters to mergers and acquisitions advisory, corporations, funds and private equity, pharmaceutical, mining and energy, investment banks and law firms. Primary features include document management, data security, user invitations, user activity, audit trails and reporting.
Other features include two-factor authentication, user-access management, email upload and drag and drop. Users can organize new documents by implementing the versioning feature of the software. The ‘View As’ feature allows users to preview the data rooms while checking the security settings. Other modules of the software include FileSend an...
Firmex Virtual Data Rooms Document management
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
May 2019
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2019
To be or not to be organized!
Excellent. Easily adapted to our current work environment.
Pros
Ease of use. Simple integration with our current work flow management. Rapid customer response.
Cons
Sometimes difficult to find answers to questions regarding the tool.
Response from Firmex
Replied June 2019
Hi, Thank you for your review. We're so pleased our platform integrates with your current work flow smoothly and you've had the chance to speak with our fantastic Support Team! If you have any questions about Firmex features or functionality, we have our Firmex Knowledge Base available online. It has tons of helpful articles, FAQs and how-to videos. https://support.firmex.com/hc/en-us I use the tool myself quite frequently - but I do find that occasionally my search terms don't return the results that I KNOW are in there somewhere. In those instances (and any other time you have a question), please feel free to utilize our award-winning Support Team. They're available 24/7/365 by phone at 1(888)688-4042 ext. 11 or by email at support@firmex.com. Thank you again for choosing Firmex, Kyle Bardsley Senior Director, Customer Operations & Growth
May 2019
Ian from EDF Renewables
Company Size: 10,000+ employees
Industry: Renewables & Environment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
May 2019
Simple, yet valuable
I've used Firmex DVR on many projects and it's much easier to use than other solutions. Data rooms requiring training will reduce the utilization by the project team.
Pros
Firmex VDR is easy to use. It offers the ability to toggle quickly between projects, has an intuitive folder structure, and allows for easy uploading and viewing of documents.
Cons
Having an embedded version control option would be valuable, with an easy way to distinguish between drafts and final versions of documents.
Reasons for Choosing Firmex Virtual Data Room
Ease of use, and easy navigation across projects.
Response from Firmex
Replied June 2019
Hi Ian, Thanks for the review! With regard to Firmex having an embedded version control option, you'll be glad to know that we have one. Here's a quick summary of our versioning and document status options: Firmex's versioning feature is built-in to our system. You can choose to upload a new document, or a new version of a document. You and your team can always access the version history, while only giving guests users access to the latest version of the document (the "document of truth"). Firmex can also detect new versions of a document based on the content of the document. Firmex also supports content status on documents and folders. Many of our customers use this content status to designate whether a document is in draft, awaiting review, or final. This usually coincides with our document comment and tag systems. Your Customer Success Manager will follow up with you to demonstrate these features at your convenience. Kyle Bardsley Senior Director, Customer Operations & Growth
March 2021
Stephanie from Duff & Phelps
Company Size: 1,001-5,000 employees
Industry: Investment Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2021
Due Diligence Usage
Overall positive experience, hit some snags but CSRs have been quite helpful
Pros
Ease of use, continuous updates, easy to teach clients to use
Cons
importing and exporting documents can be problematic (e.g. files too large, titles too long)
May 2019
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
2.0
Functionality
3.0
May 2019
Overall Good, But No Bells & Whistles
Overall good, but limited customer support.
Pros
Easy to use. Cost effective. User-friendly. Intuitive.
Cons
Highly limited functionality and user analytics.
Reasons for Choosing Firmex Virtual Data Room
Cost-effective solution.
Response from Firmex
Replied June 2019
Hi there, Thank you for your feedback. We're very pleased you're happy with our platform. We're constantly working on improving our product, releasing new updates each month to bring new functionality to our amazing customers. We very much appreciate the importance of having clear, easily accessible analytics when it comes to your various dataroom needs. For this reason, one our main focuses for the 2019 Product Road-map is improving reporting functionality. If you're interested about hearing more about the upcoming releases, or have questions about product functionality, I'd be happy to arrange a call to discuss at your convenience. Alternatively, our award-winning Support Team is available 24/7/365.They can be reached at 1.888.688.4042 x11 or support@firmex.com. Thanks again for choosing Firmex, Kyle Bardsley Senior Director, Customer Operations & Growth
January 2021
Austin from Crosbie & Co
Company Size: 2-10 employees
Industry: Investment Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2021
Austin Porter - Review
Pros
Easy user interface allows non-familiar teams to upload information. Management teams are able to collaborate with the sell side group to upload information. Much easier to use than Dropbox.
Cons
Item limits per page. (ie. only being able to see 200 files per page when looking at all files
Reasons for Choosing Firmex Virtual Data Room
Familiarity with the firmex products/ have heard less than stellar reviews about their system from people that have used it.
Response from Firmex
Replied April 2021
Austin, thanks for the feedback and taking the time to review Firmex. Our users find that the 200 limit is more then enough file names within a page before it becomes difficult to navigate through. We would love to know if you are seeing this available with other providers you use or what the optimal number of items per page would be. James - Director of M&A Coverage