ALICE Receptionist Software


 

ALICE Receptionist is a cloud-based and on-premise visitor management solution suitable for small, midsize, and large businesses across various industries. The key features of the solution are visitor registration, motion detection, badge printing, a company directory and event management.

ALICE Receptionist helps users to automate their visitor management process. Other features include department listings, two-way communication, employee notification, image capturing and remote monitoring.

The solution has a motion detection feature that greets visitors with a personal message when they walk into the detection range. It offers integration with cloud-based and on-premise communication systems such Cisco, Avaya, and Microsoft Skype.

ALICE Receptionist is available on a monthly subscription basis. Hardware components like wall-mounted displays, kiosks and desktop systems are offered that are required for setting up the solution. It is available globally and offers multilingual support. Support is available via email and phone during business hours on weekdays.

 

ALICE Receptionist - Client management
 
  • ALICE Receptionist - Client management
    Client management
  • ALICE Receptionist - Contact list
    Contact list
  • ALICE Receptionist - Event management
    Event management
  • ALICE Receptionist - Registration
    Registration
  • ALICE Receptionist - Room availability
    Room availability
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

25 Reviews of ALICE Receptionist

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October 2018

October 2018

ALICE Receptionist Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had it for several years now and not had any real issues. It does lack some reporting capabilities that required us to create our own custom web page for checking

Pros

Ability to call from a SIP server
Access Custom URL's

Cons

Reporting Capabilities
Check out time not spanning across multiple days

Review Source: Capterra
 

Kyle from Stone Creek Resorts
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Alice for 5 years now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

overall, we find Alice quite helpful to our guests.

Pros

The Alice software works well. We are able to customize the screens to show guests what we want.

Cons

The touchscreen system itself ages quickly, we find ourselves rebooting the system very frequently.

Review Source: Capterra
 

Chris from Macmillan Science and Education Australia
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great Receptionist software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, responsive and filled with great features

Cons

Getting the customised files in the right place.

Review Source: Capterra
 

David from Kiekert USA
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Alice Receptionist

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software easily replaces a front desk. It is very simple to use.

Cons

When its not working tech support is a must.

Review Source: Capterra
 

Hassen from Kiekert USA
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Alice Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

When working it did its job effectively and efficiently. It really does replace your front desk.

Cons

The maintenance on this product is a it tricky and may require some external help.

Review Source: Capterra
 

Darren from Berman Tabacco
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

When Alice makes sense

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Solid company, and solid support.

Pros

Alice can be customized to meet virtually any need.

Cons

Runs on older version of Windows, occasionally crashes and for security reasons we had to set it up on a separate VLAN.

Review Source: Capterra
 

Greg from Stimson Lumber Company
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

ALICE Receptionist Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

would do it again all over

Pros

The cloud version is easy to update, the tech support is quick to respond to errors and fix them. can even have them make changes for holiday themes on Alice

Cons

there isn't anything i can think of that could be a con of this software.

Review Source: Capterra
 

Alejandro from MAXAM
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Easy to configure and use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to configure
Easy to use
Great interface

Cons

There's nothing I did not like about the software

Review Source: Capterra
 

Firdaus from Contra Costa Transportation Authority
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Helps Minimize Wait Time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that we do not have to have someone staff the front desk which would take time away form other work that could be done. I also like that guests can reach their point of contact directly.

Cons

Occasionally it freezes but a quick restart usually gets it moving again.

Review Source: Capterra
 

Sean from Berman Tabacco
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Alice Receptionist

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

We reconfigured our space and the elevator dumps into a locked vestibule where nobody sits. Visitors can easily call our receptionist with the tap of a button and be let in.

Pros

It works. Easy to configure, lots of options. Up-time of service is great.

Cons

It runs on Windows... Every couple of months it needs a reboot.

Review Source: Capterra
 

Christina from Wacker Neuson Corporation
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

ALICE Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This has reduced the time our receptionists interact with guests.
We actually have reporting available for our visitor login now.

Pros

Customer Service & Support

Ability to set configurations ourselves

Language options

Lync Integration availability

Cons

No ability to "chat" with people. Phone calls for dynamic interaction or email notifications

Review Source: Capterra
 

Joseph from VelocityEHS
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Alice Saved Us $$$

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Been 2 years now and still going strong.

Pros

Great support. Setup everything for us and checks in.

Cons

Manual updates and no wireless option at the time.

Review Source: Capterra
 

Ulf from RISE Research Institutes of Sweden AB
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Not in digital front end

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using it as a interactive door bell and works OK for that purpose. I would have hoped nicer and smoother interface (no updates in 3 years). The system "Envoy" is taking over and we are looking at exchanging Alice because of unmodern interface and also too expensive in comparsion.

Pros

Easy to call phones from interface. Easy to find users in directory list.

Cons

Old looking interface. No updates or new functionallity in years. Needs heavy CPU and GPU to be used, which forces you to buy expensive hardware and limited hardware possibilites.

Review Source: Capterra
 

Bill from Ferro Corporation
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

hey Alice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Alice has very neatly replaced the live receptionist we lost in the 2008 crash. We went a couple years with a note and a phone but Alice is a much more engaging solution and we have gotten quite a few compliments from visitors.

Pros

Alice receptionist is just what it claims to be, it is refreshing to buy a product that does what it claims without a lot of add ons required to get the functionality listed in the marketing info.

Cons

She tends to hang on updates from time to time. Not a huge deal but I have to endure the "cute" comments about waking Alice back up.

Review Source: Capterra
 

John from Tozour Energy Systems
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Alice at Tozour

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using ALICE at Tozour has eliminated the need for a human receptionist.

Pros

Setup easy. Making necessary adjustments is made easy by their great tech support.

Cons

Didn't like the custom hardware as much. We switched the main unit to a Dell micro PC so in the event of a hardware failure, replacement should be easy.

Review Source: Capterra
 

Sydney from Livongo Health
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Alice Revire Livong 2018

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I don't feel like Alice is getting used to its full potential. Many people by pass the service and head straight into the office. How can we encourage more people to use her as a check-in point.

Pros

Ability to contact and Overall other employees. The fact that it accommodates many languages. Camera aspect.

Cons

It is slow, basically Overall just a pc flipped sideways. Does not have a function to lock and unlock doors. Would be helpful f you had the option to swivel the screen.

Review Source: Capterra
 

Robert from Southtech Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Alice our favorite receptionist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Alice has been a quick and easy solution for our front lobby area. She allows quick and seemless updates to our staff directory and allows clients to quickly reach engineers as needed in our secure facility

Cons

The fact that alice never changes you can change here language but there is no Holiday Alice others have mention that Alice is behind a blank white background it would be interesting to see her change with the seasons.

Review Source: Capterra
 


October 2018

October 2018

ALICE Receptionist

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

What I like most is the advanced visitor management this software offers. It's the most advanced in my opinion!

Cons

The cost isn't bad, but it could definitely be better.

Review Source: Capterra
 

Mark from County of San Bernardino
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Awesome Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This company is awesome there customer service is top notch.

Pros

The ease of use and administration, very customizable.

Cons

N/A

Review Source: Capterra
 

Karley from Karley's Esthetics & Mobile Spa

May 2018

May 2018

A great asset to have to any business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-having a virtual receptionist saves me money since I dont have to pay someone by the hour for the task
-convenient
-professional

Cons

-Nothing so far, overall my experience has been pretty good with them
-If there were an option for smaller businesses to have a reduced rate it would be preferred

Review Source: Capterra
 
 
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