Envoy Software


Envoy is a cloud-based visitor management and registration solution that serves small and medium businesses across various industries. It is compatible with iPads running iOS 8 or later versions.

Core features include visitor registration, automated user notifications, digital document signing, badge printing and visitor pre-registration. It provides a real-time view of visitors present in a building. Users can also set up multiple admin accounts, view analytics, and extract audit and compliance reports.

Users can access visitor information on mobile devices using the Envoy Passport mobile app and web browsers. Envoy offers integration with host directories, file sharing and sales and marketing software.

Envoy is available with monthly and annual subscription pricing. Customer support is provided over the phone, via email, live chat and online help articles. It is available globally and supports various languages such as Chinese, Danish, Dutch, English and French.



264 Reviews of Envoy

Overall rating

4.87 / 5 stars

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Showing 1 - 20 of 264 reviews

December 2018

Neil from Namely

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Envoy is the best solution for managing visitors on multiple floors and managing package delivery.

It really is a simple solution for front desk communication, it cuts down on the panic when a VIP arrives and you need to locate their contact. Staff really appreciate getting the instant message with a photo of the visitor. Signing in is as easy as 123, first name and last name and an e-mail. Also responding to a notification is literally a one-click deal. It really cuts down on the build up of packages at front desk. It is simple and it is a great tool for the front of house operations.

Pros

Having tried out various solutions over the past 5 years. It is obvious that Envoy is the best solution for managing visitors on multiple floors and managing packages. It is convenient to set up the iPad app, users appreciate getting notifications when Interview candidates arrive at the front desk, they can get a notification message by E-mail or Text message and Slack instant message. Also when packages arrive for employees, they also get a photo of the package label sent to them, this is great for locating priority packages, once collected the user just clicks on a button to mark it as picked up.

Cons

Our location uses Apple iOS iPad minis with 8 inch screens, the app is certainly a stable build for iOS devices. However the few brief moments when I decided to use Envoy on a Android smart phone I did experience several crashes. That was annoying but I believe these bugs may have been addressed in a more recent build. For now we decided to only use the iPads as they seem to do the trick.

June 2018

Josemaria from Maynilad Student Services

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Our visitors are very impressed!

Your visitors will love using the iPad app to register (much impressive than the usual pen/paper, or receptionist doing all the typing). Notifications are very useful to let you know when a visitor has arrived. Pre-registration sends them an email which can be customized to include map directions, SOP's in the office, etc. All logs are easily downloadable for numbers and data analytics (This is good for office planning).

Pros

The iPad app is very user-friendly. Just a few taps, and we get to capture important visitor info (including photo). It gives the front desk a wow factor.

The notifications is the feature most appreciated by our company, since they get notified in real time via email/sms/slack upon visitor registration of their guests.

The pre-registration of visitors makes the visitor experience more pleasant. They receive an email/calendar invite about their appointment (which is customizable).

Envoy also provides basic analytics dashboard to quickly view how many visitors there are/have been, and which persons/places are most visited. The visitor log is easy to extract as .csv for further data analytics.

Cons

There is no provision to use Android devices instead of an iPad.

Currently, it's not possible to select multiple hosts (persons to visit/destination).

March 2018

Estela from Accurate Background

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

As a long time receptionist I find this software to be an invaluable time saver.

The stress of having multiple visitors, delivery vendors, ringing telephones and employees at reception with questions all at the same time was lessened, it didn't disappear; it just took one thing off the multi-tasking plate required to do the job well. I was able to quickly see at a glance what visitors were in the building. Following up with employees to collect their visitors was easier.

Pros

Having been a Corporate Receptionist at other companies I have found this product to make the task of registering visitors unbelievably helpful. Visitors enter their own name into a system which then prints the badge and automatically notifies the employees. No more complaints about having misspelled a name or not notified an employee. We also use the photo function which makes it very easy for our employees to identify their visitor when collecting them from reception. Our clients are also impressed with our high tech sign in process.

Cons

The software itself leaves little to be desired. It has been well thought out. Our issues have been with employees not receiving the notification emails in their inbox. The junk filter on email software will place the email in junk or spam folder. Clearly explaining this issue to employees would save some frustration.

March 2018

Clarwin from University of Asia and the Pacific

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

The best visitor registration system we've implemented, adds a 'wow factor' to our visitors/guests.

Wow-factor for our guests/visitors! Ease of processing visitors for our receptionists/security, and instant notifications to the hosts. We are able to digitize and automate our visitor registration workflow. The notifications are great (e.g., thru e-mail, sms, slack). The iPad user interface is user-friendly and customizable. We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference. The customer support is fast and the staff is friendly to deal with.

Pros

We are able to digitize and automate our visitor registration workflow. The notifications are great (e.g., thru e-mail, sms, slack). The iPad user interface is user-friendly and customizable. We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference. The customer support is fast and the staff is friendly to deal with.

Cons

We just have one feature request to have the mobile and email details of the employees be hidden from view of the Receptionist (since our receptionists/security team is outsourced). This is not possible, but they said it may be considered for future developments.

August 2016

Ashley from College of Staten Island

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

Envoy is the best thing I ever did for my front desk!

From the minute I expressed interest in the Envoy system, their customer support was on top of it answering every question I had with as well as being transparent about the capabilities of the system. I work in a residence hall on a college campus and we use Envoy to track our visitors- a huge safety concern and Envoy makes that easier for us.

Pros

I love the Dashboard. Super user friendly, the search feature is awesome, and I love that it uses an iPad for sign-ins rather than the staff doing the sign-in manually. The text feature works well for our students.

Cons

There are a few guest policy restrictions that we have currently that are a little difficult to manage with Envoy so it does rely on our staff to be very conscientious (such as, host residents are only able to sign in one guest at time but the Envoy system does not yet prevent a host resident from doing that. The Envoy team is working on it and we are hoping to have that in place soon!)

June 2017

Kaye from SugarCRM

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Fantastic app and service

Pros

The ease of the overall design and user interface (UI). Also, the nifty features and add-ons you can add to make it specific to your needs. I get tons of compliments from our guests about how great it is to use, and often give out Envoy's contact information so they can set it up for themselves at their own company.

The customer service is top-notch as well. They are always happy to give a helping hand whenever something 'seems' to go wrong - even if it is user error (and they don't make you feel bad about it, either).

On the whole, I enjoy working with Envoy, and love the software. Keep up the good work.

Cons

The only thing that I can say that I don't like is that you can't put the email as optional on the iPad - meaning having the word (optional) next to the email bar. This always confuses first-time customers, so it would be great if that were something we could do. I already have it set as not a required field, but the word (optional) would be extremely helpful.

July 2016

Lars C. from Docker, Inc

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2016

Give Envoy a try and watch your front desk woes melt away!

Anyone who works in operations will agree that there simply aren't enough hours in the day to get to everything. The job gets done with constant reprioritization of to-dos and a lot of hustling, but it would be a heck of a lot easier if I could be everywhere all at once. I am a proud Envoy customer, because the product and service that they provide enables me to do just that. It's hard to quantify how much time, energy, and stress Envoy has spared me, but the dividends are certainly shared by all - our guests, my employees, and yours truly. Give Envoy a try and watch your front desk woes melt away! You'll be glad you did.

Pros

Set up doesn't take more than a few minutes. The default interface is simple, intuitive, and visually pleasing, but there is a ton of opportunity for customization and integration for anyone who wants it. Envoy's customer support is ALWAYS there to assist me live on the portal.

Cons

I frequently have to troubleshoot the wireless badge printer that came with my Envoy bundle, but outside of that I'm very pleased.

March 2018

Emily from Rooster Teeth Productions

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Envoy has been a huge asset to my office. Easy to use and looks nice and professional.

Pros

The UI is simple and clean, and for the most part, it is easy to use right out of the box. I also love the option to design and order custom badges with our own company branding on them, as an upgrade from the standard printed name badges. Envoy makes signing our visitors in much smoother and more professional with the digital interface. (Especially for a company in the tech/production industries.)

Cons

I tun into issues with the badge printer pretty often, so I'll have to hit up the troubleshooting section of the site a lot. The troubleshooting guide does usually help me solve my problems, though. There have only been a few instances where I've had to reach out to Envoy support or to my company's internal IT team for additional support on weird issues. One more con is that I wish we could have a little more control of the look of the iPad app, but that's not the biggest deal. The home screen and sign in pages still look great as they are.

December 2018

Nicholas from Software

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Essentially a robot secretary

Pros

Envoy very well might replace your traditional secretary. Notify employees when a guest arrives? Check. Create temporary badges with photos? Check. Let the UPS or FedEx guy sign in? Check. Envoy does all of the above and uses a simple Ipad interface and wifi printer to take over several of the traditional roles of a secretary, either as a replacement or as a supplement so that your secretary can focus on other tasks.

Cons

Ipads are tremendously expensive and great targets for theft. It would be great is Envoy supported a cheap Samsung tablet or similar lower end tablet device. Also, the recommended wifi label printer is surprisingly expensive, it would be much better if a simpler cheaper device could be used.

November 2016

Laurel from Thermo Fisher Scientific

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Great system

this system makes visitor process so much easier and things go so much smoother. So knowing when visitors are coming lets me plan my day.

Pros

We are a secured facility and anyone including employees that are not a US Citizen has to have an MK Denial run on them to see if they will be allowed into our facility....knowing their Citizenship ahead of their visit lets me do their back round check ahead of time.

Cons

I really have no cons...but if I had to choose one I would like it if each time a visitor signs in it doesn't require to enter a new badge number....unfortunately the system saves the previous badge number and even though I ask them to change the badge number as they are signing in, they go right by it and then I have to go into the system and manually change it myself....I wish down the road it will auto delete the badge number for each visit so they can't proceed without entering a new badge number....

September 2016

Carolyn from Parc

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Great System

When we first had this system I admit I was a bit of a luddite especially given that I had used the old system of access control for over 12 years. Now I'm a convert and would reccomend this to anyone. It's sleek, modern and makes the lobby look far more modern.

Pros

The look of the ipad, very stylish and the fact that it remembers guests from previous visits. envoy work hard at making this a functional and smooth experience - on two occasions I have used the live chat online feature to help me over 'hurdles' mostly of my own doing and the specialists were great, fast, friendly and efficiant.

Cons

I would like the machine to ask for credit card # and expration date but there's no way of doing that (joke.) Really the only con is that I'd like another ipad available at a lower height for clients with disabilities but that is an issue I am raising with my company and not Envoy.

July 2017

Matt from Invotec Engineering

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

Envoy just works.

Pros

Envoy is simple for our visitors to use. This is important to us because we routinely have anywhere from 10 to 100 customers in the building. Tracking who is in the building helps our Project Managers keep track of their customers. Being able to export visitor logs is also very helpful in case of an emergency or for reporting. Overall, we have had a great experience using Envoy and is leaps and bounds better than having a physical (paper) visitor sign-in sheet.

Cons

Very little to complain about, but sometimes the iPad goes offline and when it comes back online the syncing is not immediate.

The landscape mode for signing in could use some improvement. Some of the fields are hidden below the keyboard which can cause confusion. A dual or two column sign in for landscape would be a great addition.

November 2016

Njon from RideCell

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Game Changing Product!

Envoy takes the focus on the mad scramble to sign my guest in, track down, and alert their host and lets me focus on greeting my guest and making them comfortable. It makes sure each visitor signs our NDA and frees up my time to have a chat with the guest when appropriate without the added distraction of trying to herd cats. Envoy constantly adds integrations and tool sets that are valuable to my use case.

Pros

I love the simplicity and the ability to use the product in a number of optional configurations. I've been a customer for several years and the improvements have been constantly valuable. They REALLY listen to customer feedback.

Cons

N/A

June 2017

Brent from Cramer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Beautiful user interface with strong integrations

beautiful, modern front-desk check-in system

Pros

User interface design -- for both the end user and the admin -- is modern and simple to use. No training needed. The portfolio of integrations -- with things like Microsoft AD, Box (for storing signed NDAs), Skype for Business (for chat-based alerts of people's arrival), and on and on -- is very strong.

Cons

The pricing for the top tier (the plan with the most integrations) is slightly high when compared to our monthly investment in other marketing and office technology providers. It is still priced competitively for what it does, but if I had to pick a "like least" price is the easiest.

August 2016

Michael from SPS Commerce

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

A product with a thoughtful experience.

The company I work for uses Enjoy for their front desk, asking users to sign in when visiting someone at the office. When I have visitors, family or clients, they all mention how clever the check in process is.

Pros

I love the emails for when a visitor has arrived for me; their name, expected length of visit, and even a photo of them at that moment. The interface is great and I've yet to find someone who didn't understand how to use it. Love their support team as well, they've been quick to respond to any questions or concerns. It's rare for the product to run into problems but if it does there's world class customer support behind you.

Cons

There's little worth complaining about when it comes to Envoy.

June 2018

Sosy from Tufts Launchpad BioLabs

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Looks professional and performs the functions we want it to do.

Pros

It looks professional and provides reporting so that we can always track who comes in and out of our facility. It's also pretty user friendly, so we rarely have issues with visitors being able to sign in. Our employees appreciate being able to receive both email and text notifications when a visitor has signed in.

Cons

It is pricey. We still find it worth having, but I had to make an argument for it in our budget. I wish the appearance was a bit more easy to customize. Sometimes there are hiccups and notifications don't send, but they typically get fixed very quickly.

September 2016

Jake from Danone

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Redefining the first point of engagement for guests into our business!

The front desk. The place that not only makes your businesses first impression on the client/guest, but shows your intentions as a company. You can define yourself in the lobby/waiting area with simple things, art on the walls, the carpet, the furniture. But that is all a waste of time if your visitor greeting process is leaving something to be desired it can lower the visitors expectations dramatically. Envoy leaves nothing to be desired. Seamlessly integrated into our reception team its features are first class. Not only does it make the job of our team on reception easier, with features like pre registered guests, NDA signing and much more, these features show the customer that we are welcoming them in and greet them appropriately. Its brilliant.

Pros

Everything! so many features!!

Cons

I have absolutely nothing to complain about, minor issues are always fixed fantastically fast by the support team!

October 2018

Jason from University of Asia and the Pacific

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Envoy has eased visitor management a lot

Pros

Envoy is easy to use, and is very flexible. We have a small campus with three entrances/exits, and we've been able to configure Envoy to work well across all three entry and exit points. The data we capture has really allowed us to improve our policies and workflows, and the email/SMS notification in real time has improved the experience tremendously for both visitors and hosts.

Cons

It's cloud-based so on a few, rare times infra issues (on our part) have brought the service down; also, you will have to invest in an iPad for each entry/exit point.

May 2018

Vanilene Rose from University of Asia and the Pacific

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

User-friendly, efficient, and worth the value.

Pros

Envoy Visitors helps our department to easily track down visitors (students, alumni, parents, partner organizations). With the help of this software, we were and still able to prepare the needs of our visitors ahead of time, thus, lessening their waiting time. It also aids in easily tracking visitors' contact information whenever we have further concerns to them. Aside from these, what I like most about Envoy Visitors is the added security it gives to the institution I am currently working with.

Cons

None, so far. Envoy Visitors has been a great help to our visitor registration management and campus security since the day it was deployed.

August 2017

Aaron from University of South Dakota

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Amazing function and features for us! We use Envoy for office check-in operation.

Creating an effective office management and maintaining a database of those who come in to our office.

Pros

Envoy support is quick, responsive, and invested. We use Envoy to support our operation in which people check-in at our front desk. The features and functions at the free level are bar-none. We are looking at possibly adding additional stations and perhaps moving to the paid version which adds a host of additional features too!
I honestly cannot think of a problem or issue with this software. The help desk team helped us resolve issues quickly and effectively, the software functions cleanly and swiftly, and the software has helped our office serve our students!