3CX Software


 

3CX is a software-based PBX that works with SIP standard-based IP Phones, SIP trunks and VoIP Gateways.

Pricing for 3CX is based on the number of simultaneous calls that the system supports. Solutions are tailored to different business sizes, ranging from those with four or fewer employees to enterprises with over 1,000 employees.

3CX includes clients for smartphones (Android, iOS and Windows 10), as well as for Mac and Windows laptops, that allow users to use their office extension from anywhere. Additionally, 3CX also offers integrated WebRTC-based video conferencing for free for up to 10 participants.

3CX also offers a cloud-based management console and ready provisioning templates for popular IP Phones, Gateways and SIP Trunks. 3CX can be virtualized with Hyper-V or VMware, allowing companies to leverage their existing servers.

3CX integrates with popular customer relationship management (CRM) systems as well as with MS Office and Google.

 

3CX - Presence information
 
  • 3CX - Presence information
    Presence information
  • 3CX - Web meeting
    Web meeting
  • 3CX - Mobile interface
    Mobile interface
  • 3CX - Mobile apps
    Mobile apps
  • 3CX - Management console
    Management console
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

137 Reviews of 3CX

 

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Software Advice Reviews (82)
More Reviews (55)

Showing 1-20 of 82

Benny from Abgarage& autobody
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Unuseable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They never give you any support or license keys after you've paid them their fees I would stay away from this company

Pros

I like this product because it's works with Windows and it has a nice cell phone and it looks like it's designed well but I was never able to use it because unable to get license key after I paid for it

Cons

This company is very bad. There's no way to get in touch with them there's no support there's no phone number if you try to send them an e-mail you have to have a license key to put in there's no way to get in touch with them and if you send them an email under new customer they never get back to you I have sent them several emails with no response

Review Source
 
 

patrick from redefined technologies
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

First Time VOIP Made Easy With 3CX!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I just recommended this to a friend of mine who recently opened a small business and wanted a a nice VOIP software ...

Pros

Cross platform software made easy! I really enjoy the extra line that gets added to your smart phone! Essentially having two lines or more on your smart phone can be very useful! Making and setting up the IVR is simple compared to some of the other big name VOIP companies! And best of all their customer support is touch notch! Very Friendly

Cons

The only downside to the software that I didnt like was once they added the QR Scan for mobile devices.

Review Source
 
 

Marla from FAMILY Inc
Specialty: Nonprofit
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

3CX is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

3CX is easy to navigate and find your way around. Everything on 3CX is very easy to understand and use.

Cons

There honestly is not anything I have found with 3CX so far that I have not liked about this product.

Review Source
 
 

Jose from Marketing & Advertising
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

PBX in you desktop or phone

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

A very powerful PBX software with lots of functionalities.

Pros

many functionalities to configure from messages, to receptionist to follow-me rules, to regular internal-extension assignment. The client works in desktop PC and smartphone, seamlessly .

Cons

Although it comes with more functions that what an small-mid size business may need at the start, It's a bit pricey overall.

Review Source
 
 

Ruth from North Texas Eye Center
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Has made operations more seamless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy setup, easy to understand and the sound quality is wonderful. They have amazing options for reporting and the mobile app has made being tied to your desk a thing of the past.

Cons

There really is no con at this point. We are very impressed with using 3CX. The owner of our company was blown away at the ease of use.

Review Source
 
 

jon from AM Freight
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Host your own phone service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Full featured software with a bit of a learning curve.

Pros

The many features allow you to host your own phone service without having to pay a third party for something you can do yourself.

Cons

Can be tricky to set up if you're not technically minded but guides can be found on the internet to help.

Review Source
 
 

Karel from Prenatal
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

3cx

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great software, havent had any problems up till now, and from what i've hear, other people really seem to like the software too.

Cons

Managing the software is sometimes not as intuitive as i'd like it to be, but after some research, i'll generally find out what i need to know

Review Source
 
 

Luke from Coe Construction
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Excellent program and system for phone managment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Does the job nicely.

Pros

I love the direct to email voicemail system. I'm able to forward, track, and review the message without logging in to the system every single time.

Cons

Somewhat cumbersome initially, and the program application is only useful if it is always open and running.

Review Source
 
 

Jennifer from The Opl Group
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Very User Friendly and WORTH EVERY PENNY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The app features are great! We have a few team members that struggled with the previous software. Now we experience unified communication both from the office and our smart phones. The amount of time we save now that all communication is neatly filed into one spot has been worth every penny!

Cons

Initially there was a few hiccups during the set-up process, but all issues have since been resolved

Review Source
 
 

Donald from Rialto
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

An extremely simply SoftPhone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall extremely useful and strongly recommended!

Pros

We love using 3CX. After the switch from deskphones, we cannot go back. 3CX is very easy to install and simple to use.

Review Source
 
 

Belal from Deshik Consulting & Marketing Agency Deshik
Specialty: Contact Center
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Cheap and Lots of Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly interface. Very easy to use and lots of features & functions. User guide is easy to understand.

Cons

Not much negative found about the software, but not much easy to configure or setup. Upgrading from one version to another version is complex.

Review Source
 
 

Tom from Trust Automation
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

This phone system has not been great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are now implementing another IP phone solution.

Pros

Low cost IP phones and service.
Originally had web based software solution for maintaining settings.

Cons

No support
Software stopped working with some Windows updates and the only workaround removed features.

Review Source
 
 

Emily from Precision Pathology Services
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Generally Good Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Most of the user customization is easy to do and really useful.
Easy to operate on the front end.
Colors options (light vs dark) appreciated.

Cons

Phone updates are a pain. Frequently breaks connection with IP, or changes all extensions' PIN and passwords. Have to do a lot of back-end clean-up work just to make minor updates (e.g. forced to change all existing passwords to six digits, which then resulted in banned IP addresses to all phones and required whitelisting each individually)
Cell phone integration weak and limited.

Review Source
 
 

John from CPI
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great for many settings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have used this program in a variety of settings and have never ran into any issues. I like how it is intuitive and easy to navigate.

Cons

I would like it to tie into other systems more and I feel it is somewhat isolated, but a great value overall.

Review Source
 
 

patrick from redefined technologies
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

3CX and Me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Even though the interface of the 3CX app for mobile device isn't as sleek as I thought it would be its still a very powerful tool.

Pros

I like how I can forward my calls to my VOIP phone, my desktop and my mobile device. It's even like having 2 or more separate lines on my mobile!!

Cons

The 3CX app for my mobile device is lacking a bit in overall design and layout. Alot of the tabs seem squeezed together and rushed to finish.

Review Source
 
 

Luke from Coe Construction
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Phone system is fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

Cons

Desktop app is cumbersome, but gets the job done. Some features are hard to figure out, and I've had to call tech support a few times.

 
 

Alex from Computer Network Services Ltd
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

3CX has driven down our costs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Having implemented 3CX some 6 years ago we have been able to completely rethink our telephone strategy. Operating a Call Center help desk where agents are constantly dealing with inbound and outbound calls we have been able to manage call allocation and eradicate variable call charges. The implantation of fixed bundle SIP channels enables us to price fix 99% of our calls.

Pros

We love the "No vendor" lock-in. We can pick and choose from the Windows client right through to top end executive phones.

Cons

If there is one point the upgrades are costly.
Buy more than you require today.

Advice to Others

3CX is virtually a single box purchase.
Always buy more simultaneous calls than you need as upgrades are costly.
Choose the Pro license for additional features.

 
 

Zeljko from Aries d.o.o.
Specialty: Other

August 2016

August 2016

Easy to use, expensive to maintain

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It is smiple to install, and if phones are on the supported list it is trivial to deploy.

Likes Least

User interface and features change from version to servsion. Also suported phones: yesteday's best phone is unsuported today. It is also expensive as for the price of 16 calls system you can buy 1000 calls system with hardware.

Recommendations

It doesn't work well in virtual machines: call quality with 3cx transcoding is bad.

 
 

Michael from Kinetix
Specialty: Other

May 2016

May 2016

3CX Phone System - Kinetix, Platinum 3CX Partner

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth.

Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Likes Least

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

Recommendations

Consider all dial tone options and make certain you understand any potential impacts of the LAN. If this is properly done, you will not be disappointed in the implemented solution.

 
 

Ivan from Data Consulting Group LLC
Specialty: Professional Services

March 2016

March 2016

3CX Phone System is a great product with minimum amount of issues

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Useful, easy to use, saves money! We are using this product for more than two years now and it meets our expectations and business needs.

Likes Least

There is no good support for Windows phones 10 app. The application doesn't support tray mode.

Recommendations

Be honest when evaluating a product like this to help the vendors improve their software.

 
 
 
Showing 1-20 of 55

Georgi from taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Set up your office remotely on the cheap .

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

3cx reduces costs ,whilst increasing convenience .I can redirect phone lines to wherever you are ,at a reduced cost,while giving you flexibility you'll never have at an office .Can't recommend enough !

Cons

No significant complaints I can think of .If you get a lot of incoming calls ,micromanaging them can take a lot of time .

Review Source: Capterra
 

Jordan from HandStands PROMO
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Adaptable and Progresive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have managed 3CX for my company for over 6 years. During that time we have gone from hosting the PBX on Windows to Hosting on a Digital Ocean Linux VM. 3CX is much more stable on Linux. With a variety of hosting options, you should be able to fit 3CX to your environment and wallet size. Even having an always on backup server is an inexpensive, but necessary endeavor that will keep your employees and clients happy. 3CX is a very competitive option, with many PBX providers that I have queried not even wanting to attempt to compete against the 3CX PBX.

Pros

New Features added regularly
inexpensive
multi-platform
mobile
fully featured for call centers or standard business pbx
High Available backup PBX

Cons

documentation can be outdated at times
reporting is not the best

Review Source: Capterra
 

Stacy from Inn of Acadia
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love that i canbe reached without givong out my personal number. This way i know when work calls are coming through and personal calls. Easy, user friendly interface and semi customizable!

Pros

The app allows me to take office calls while I'm at home or out of the office, without giving out my personal number. Ive got my own extension and voicemail. From our office phone we are able to see if our guests (hotel) are using the phones in their rooms amd can easily xfer calls to guests or staff.

Cons

When the phone rings..it also rings through the office desktop and that feature needs to be disabled every time we login. No other complaints!

Review Source: Capterra
 

Claire from taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Amazing !

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

A great free tool to help you support and manage your phone lines and outgoing campaigns . It drastically reduces both financial and time costs .

Cons

At the beginning it can be hard to properly navigate ,but you get used to 3CX quickly .No other complaints .

Review Source: Capterra
 

Sam from TSAV
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

3CX Phone for Windows - EndUser review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

This system is pretty reliable from my end user perspective. The voice mails come to my inbox quickly which is nice. I would recommend this to anyone with a business of the size where I work, we have around 80 employees.

Pros

3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory.

Cons

I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why.

Review Source: Capterra
 


September 2018

September 2018

Nice phone system if you can find support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We like the phone system and it functions most of the time.
It doesn't require complex hardware solutions
It is full features

Cons

Less of a product issue and more of a support issue. We have a 3CX phone system, but find it near impossible to find someone to support it in the midwest. Some companies are willing to do project work and replace it, but nobody seems to want to support it on a day to day basis.

Review Source: Capterra
 

Martin from Taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Affordable calls

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

3CX is great in making calls affordable and coordinating them in useful fashion ,by organizing the dialing campaigns by the metrics you can determine .

Cons

Seeing as how it is free to use ,there shouldn't be much to complain about .If I had to pick something , the program looks outdated .

Review Source: Capterra
 

Louis from tryon computers
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

I Love 3cx

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i have set up about 10 of them and i love the prosess

Pros

i love the ability to be able to spin up a phone server in a matter of hours

Cons

i wish the have better text to email for voice mail

Review Source: Capterra
 

Chris from Trailblazer Foods
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Just Meh

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Accessibility from mobile phone brings the office to your home!

Cons

Bit laggy, and some of the promised features don't work as well as advertised. They only work in the "perfect" conditions.

Review Source: Capterra
 


August 2018

August 2018

A powerful and sensibly priced SIP based VoIP system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We needed a fully featured phone system for a few users. Although we do not have many employees, we need the same features to deal with inbound calls from our customers, and integration into 3rd party contractors we use. 3CX allowed us to integrate into external systems and pass calls (for free) to SIP extensions. The Snom phones we use are fully supported and the system feels top notch.

Pros

The software is completely free and you only pay a simple licence for concurrent calls. This allowed us to build out a complex phone and IVR system for a small business and it handled our exact needs. We can scale when we plan to as we grow.

Cons

The iOS application does not remain open if switching to another application. Each time the app is opened, it takes a couple of seconds to register. There isn't a setting to override this.

Review Source: Capterra
 

Ryan M from Keller Leopold Insurance
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Inexpensive phone software for Windows and Linux

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Going into a phone system w/o much knowledge of VOIP systems, I found 3CX to be very intuitive and easy to learn. The pricing between it and our SIP provider allowed us to save in the first year of using it. 3CX, as a company, is quick to release solid patches and new versions.

Cons

Some features, like texting, would be nice to have, but this is really grasping at straws. The menu system for configuration has been "flattened", which does make it more difficult to navigate.

Review Source: Capterra
 

Steven from Taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Affordable call solution .

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

3cx represents great value for your investment .It reduces phone costs several times over and makes connecting to everywhere in the world and setting up calling campaigns easy .

Cons

The design is beginning to look outdated and you need some help online when originally setting up the lines . Not really much else to complain about , 3cx is great.

Review Source: Capterra
 

Alexa from Fully Managed
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Nice software to make calls but I needed some time to get used it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the different features it offers. E.g transfer calls, hold calls, direct to the voicemail, change the theme (yes, I like it!), and you can even chat with users.

Cons

Before one of my colleagues showed me how to install it, I had no idea how to do it.

Review Source: Capterra
 

Kaloyan from taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Everything you need in a phone system .

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

3CX really takes your calling efficiency to the next level . Extremely easy to install and and the subsequent process has been automated ,everywhere where automation is possible .It also significantly reduces costs .

Cons

As it is to be expected ,3CX is heavily dependent on a good internet connection .While calls work like a charm ,I feel like sending out text messages can be developed further .

Review Source: Capterra
 


July 2018

July 2018

the most innovative telephone system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has given me the opportunity to try another voip system different from the traditional ones

Pros

excellent voip telephony system available on several platforms in the cloud, quite stable and easy to configure

Cons

the system is quite good and stable but the price is high, that would have to be improved since there are other options in the market

Review Source: Capterra
 


July 2018

July 2018

Great phone system for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

low cost pbx

Pros

This software is lightweight, full featured and it works really well for the money. They've done a great job in adding features all the time.

Cons

Recently they've been adding too many updates too quickly which has caused some unneeded glitches. They have fairly quick response time.

Review Source: Capterra
 

Doriann from Miga's Bakery-Deli-Cafe
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Everything you need in a virtual phone in a simple and easy interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was a user of this application in a call center and my experience was very good, although sometimes I had to hang up was not very frequent, on the contrary the option of auto-answer is excellent to not lose incoming calls. The outgoing calls are very good and with great quality.

Pros

Its configuration is very simple, just a couple clicks and the information of your telephone server so that in a few minutes you are enjoying incoming calls, outgoing and sms. It also works perfectly for contact center.

Cons

The only disadvantage I have found is that sometimes the application crash and it is necessary to restart it. Also in the design of the interface the option to keep waiting is very close to that hangs up the call and it is very easy to make an error.

Review Source: Capterra
 

Sirma from taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Great at what it does .

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

3CX has a great free version that helps you make decisions about your future use of the software .Easy to set up and I also like that it's great for automating phone connections ,whilst also being available for fax use ,while reducing costs all around .

Cons

3CX is beginning to look a bit outdated .You also need to invest time in learning the program or to have a designated 3CX admin ,in order to get the maximum from it .

Review Source: Capterra
 

Don from General Data Company

June 2018

June 2018

One of the best phone systems on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing is 3cx is very simple to set up, it will run on minimum hardware. I like that it is web based. not over complicated easy to administrate.

Cons

The meeting software works good but does not integrate with outlook. like excepted meetings sending email.

Review Source: Capterra
 

Steve from Smart City Networks
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Low price alternative for softphone software. Switched from Fonality to this.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Low price alternative for softphone software.
Mobile App is great and keeps you connect on the go.

Cons

Interface is a little date and not as polished as other higher end products.
Learning curve for end users

Review Source: Capterra