Aircall Software


 

Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across their people. Each team member makes and receives calls on the Aircall app for PC, Mac or smartphones, without the need for desk phones, professional cell phones or PBXs.

Aircall offers a range of features like call recording, interactive voice response, shared call inbox, call queuing etc. Aircall can integrate with CRM systems (e.g. Zendesk) or collaboration tools (Slack) using an API and Webhooks.

Managers will be able to make data-driven decisions with the analytics  and a real-time and historical reporting.

Aircall offers three packages to choose from. Each one can be billed either monthly or annually, and are based on the amount of numbers and users needed. Full support and training are offered, including a knowledge base for new and existing users.

 

Aircall - Dashboard Overview
 
  • Aircall - Dashboard Overview
    Dashboard Overview
  • Aircall - Flexible Call Cascade
    Flexible Call Cascade
  • Aircall - Collaborative Call Activity Feed
    Collaborative Call Activity Feed
  • Aircall - Softphone Dialer
    Softphone Dialer
  • Aircall - User Working Hours Management
    User Working Hours Management
  • Aircall - Shared Contacts
    Shared Contacts
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

117 Reviews of Aircall

 

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Software Advice Reviews (10)
More Reviews (107)

Showing 1-10 of 10

David from Hunter Vision
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Aircall is cool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Aircall has been a great app! Its easy to use, and does exactly what you need it to do! ITs nothing too fancy, but delivers on clear/quality calls!

Cons

Not a lot of cons about this particular app. Its very simple, and easy to use. Which is great! But it doesn't offer any other features.

Review Source
 
 

Allen from SpyGuy Security
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

If you like a tons of bugs, features randomly removed, and terrible customer service that costs you money, go for it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering.

Pros

They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.

Cons

I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning.

I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said.

Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back.

I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed.

This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year.

Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you!

I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.

Review Source
 
 

Josh from Nexus eWater
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Very solid choice for small(er) companies

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

We were reviewing VoIP options and me really, really wanted to like this one. We ultimately went with something else but if you have a small-medium sized company this should meet all of your needs. It has an attractive interface and has very favorable pricing for what it is if you have a small team of 3-5 people.

Pros

I really liked the analytics tools. If you are looking for something to enhance your sales and marketing tools I would say that is the single most useful thing. It also offers integration with Slack and I imagine more features are on the way.

 
 

Amber from Bellhops
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Good for small teams

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This product is good for small teams, but it is lacking the reporting I would like. I do appreciate that you can hook it up directly to your cell phone, though!

 
 

John from Think Smarter Inc.
Specialty: Professional Services

April 2016

April 2016

A tool with tremendous value at a modest cost

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I love that Aircall offers my company the ability to sound like a full sized professional services company. Phone calls are everything at my business, I match people skills with businesses and it's extremely important to keep constant communication between all parties.
Aircall lets me keep that constant communication whether i'm at the office, on my computer, or even need to switch phones. The parity of the service of a whole is an extreme value for the cost.

Likes Least

The mobile app interface definitely isn't my favorite, however as Apps come, it's likely they will be improving that in the near future. The functionality is all there, just the UI/UX and layout of everything isn't the most appealing. Hardly a reason not to try Aircall out though.

Recommendations

Be sure to make sure whatever VOIP/call service you use matches with your companies needs. There's lots to choose from, and all offer a variety of different features that may benefit you, or may end of leaving you paying for things you don't need. For me personally, AirCall fit everything I needed my phone system to do, at an affordable cost that wouldn't cut the budget somewhere else.
Multiple numbers, cross-device integrations, flexible forwarding, and email-voicemails are all great features that make a difference to me. Make sure whatever you pick has what you need!

 
 

Mike from PayCar
Specialty: Finance

March 2016

March 2016

great app, great quality, wouldn't change it for the world

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

very easy to use, and the quality of the calls are perfect

Likes Least

sometimes a bit buggy : the date and time of the calls are not perfect

Recommendations

don't hesitate, it works like a charm, and the support is amazing too

 
 

Danyell from Smile Brilliant
Specialty: Contact Center

March 2016

March 2016

Great Online Phone App =]

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy to use, and if you need help you can get it right away!

Likes Least

Sometimes it does not work properly. When there are updates the system glitches out, but after resetting it, usually it is fine.

Recommendations

The tutorials help, if you need them. The software is pretty user friendly. Their customer support is pretty helpful as well!

 
 

Bill from Honor's Builders, LLC
Specialty: Media and Entertainment

March 2016

March 2016

Aircall is a great tool for startups and growing businesses alike

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

- Aircall gives me freedom to take calls away from my desk. Using the forward to mobile feature I need not worry that i'll miss something important
- Equally as advantageous, is the feature to track and monitor calls as well as set greetings. This ups the professionalism of the business to new heights. Customers can't believe that we're just a small office working out of Seattle.
- My favorite feature by far is the ability to easily dial out and receive calls via the desktop app. This has really improved our business being able to easily communicate with outside contractors and investors around the world. This is the 21st century, and it's about time we're finally able to communicate like it.

Likes Least

- As this does run on internet connection, calls can be a bit choppy if you don't have the best Wi-Fi. (Which has resulted in the app crashing a couple of times)
- Compared to some other phone services this is a bit pricier because it charges per user.

Recommendations

A very important factor of this SaaS is that it gives the freedom of multiple numbers and country codes. If you're looking to expand your business or already offer your services in different areas, then this is a great solution to looking more professional and expanding your audience reach. Make sure to evaluate what your team needs before selecting a plan, each of their plans offers new things that may be detrimental to success, or potentially a wasted feature that does not call for the excessive spend.
Also, definitely try out the Free trial, see for yourself if this is something that fits within your businesses needs!

 
 

Thais from Uber
Specialty: Other

March 2016

March 2016

Great product, definitely fits our needs !

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product is very easy to use and allow us to manage our international communication systems. We were able to integrate phone systems in a very lean manner, using our existing devices (laptops, iPhones) and we were able to connect with clients and business partners from all over the world, using local phone numbers.

Likes Least

So far I am very happy with this software, I haven't had the need yet, but maybe having Android app might be beneficial to some users.

Recommendations

I would recommend explaining why and who they use, and how it helped them perform better.

 
 

Lloyd from The Aark clinic
Specialty: Healthcare

March 2016

March 2016

Simple but very effective

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customisable messages, simple UI of the app is un clustered. Provides a simple platform without unnecessary extras

Likes Least

It ticks all the boxes my business needs. The app crashed a couple of times but nothing is perfect. Overall its great

Recommendations

Always consult the vendor if you require any further specifications as they are very eager to provide the best service.

 
 
 
Showing 1-20 of 107

Amanda from New Hanover County Schools
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Makes the call process easy!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The built in note taking option that can be made into an Intercom conversation is super helpful. Also, the internet browser add-on makes clicking on phone numbers to call a breeze!

Cons

There isn't anything I can think of at this time.

Review Source: Capterra
 


October 2018

October 2018

Promising the sky, delivering the hell...with a time spoiling helpdesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Plenty of features but the most important is not working: calling
Possibility to use foreign numbers

Cons

The quality of the talks are disastrous. Our salespeople call 6 hours a day and not half an hour goes by without problems. Disconnected conversations, incomprehensible conversations, echoes as if we were on the moon ... Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...). First it was our internet provider Telenet. After we switched to the other internet provider Proximus especially for this reason, the problem remained the same. The Internet speed test they always ask for also proves that it is ok and even has capacity left. At their request we work with Ethernet cable, with their recommended Jabra headphones, with their recommended switches..... 1 conclusion : Aircall = NoCalling

Review Source: GetApp
 

John from GSK
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

Aircall and Piprdive combination do the job for me

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Aircall integrates seamlessly with Pipedive to make our groups task easier. The phone numbers extracted through pipedrive email marketing campaigns are fed to Aircall and our phone markering people will take the charge at this point. Aircall has a great advantage that it works very well on the phone app which we never need a phone number to make the call. It cheaper as well compared to the services it offers.

Cons

Aircall is the app in which I daily use that gives most minutes of downtime everyday. The mobile app sometimes fails to send out sound notifications even when the sound setting are set correctly.

Review Source: GetApp
 


October 2018

October 2018

Pay attention through training

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

The program is not bad it does however have multiple kinks that need to be resolved.

Pros

Easy to connect to client and very clear sound.

Cons

When you need to place someone on hold for an extended period of time it makes it so you cannot return to the call and have to call the client all over again.

Review Source: Capterra
 

Praveen from Accenture
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2018

September 2018

Setting up a call center in just 5 minutes!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Whenever we are done with creating a product/service we usually give everything to marketing and sales team but I believe there should be one more thing needed, the customer service to answer product related calls. We have been not granted with great infrastructure to set up a group of customer service associates at our office but with the help of aircall, we set up remote agents from almost every continents. I could easily monitor activities and real time performance from my office and they even allow a great iPhone app to do everything at great convenience.

Cons

They do not offer anything for companies below 3 employees. They won't allow registration using webmail email addresses like Gmail and Yahoo and they only accept email addresses at a company domain. This causes freelancers and consultants to not using this app.

Review Source: GetApp
 


August 2018

August 2018

Good For Small Teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's been okay, I'm waiting for Aircall to really wow me with support.

Pros

It's easy to use and train staff on, reporting is okay. It's a LOT prettier than Grasshopper. It also integrates with Intercom, which is nice.

Cons

The support could be a bit faster, I have a rep who has been getting calls even though she has herself toggled to the 'unavailable' state, and I submitted a support ticket on her behalf - haven't heard back in three days.

Review Source: Capterra
 


August 2018

August 2018

Set up is easy, integration with CRMs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Most of VoIP solutions require some level of knowledge and expert understanding , but aircall it is easy to make the set up
- We use hubspot as CRM and we integrated aircall easily without a problem
- For the quality and simplicity I get I think the price is very competitive

Cons

- You need good rally internet connection otherwise the communication quality is poor, at least 10 Mpbs upload
- Customer support could be better

Review Source: Capterra
 

Jahiezer from Apok, C.A.

June 2018

June 2018

usefoul and fast call center

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Make easy to keep communicate with clients by working in different equipments

Pros

Easy and very intuitive software, i love how works the iOS app and how works the desk app in my office. Have a number in multiples countries is very helpfoul on my company bussines becouse we work with peple all over the world. And plus all that, the customer service it's so fast and always help me to solve one or two issues

Cons

The installation process can be a little slow, after that all good. One of my coworkers have the app on his android cell phone and the system get bug multiple times. And this app do not works with all the earphones, so i needed to buy some ones of the Aircall recommends

Review Source: Capterra
 


June 2018

June 2018

Smooth transition in transferring calls

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy to use app to manage incoming calls, easy to transfer and answer calls at a decent pace rather than making the customer hold and potentially get disconnected

Cons

Pricing is a little expensive, not sure if the cost per month improves our service enough to make the money for the company.

Review Source: GetApp
 


June 2018

June 2018

Too expensive for a phone solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Aircall has a great UX, like that they also have a desktop app and webapp, good integrations as well.

Cons

Honestly, Aircall is quite expensive for what it is. You can easily use Grasshopper or Telzio, or any other phone provider for a much cheaper price.

Review Source: GetApp
 


May 2018

May 2018

Easy to make calls everywhere

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Aircall is an easy way to make calls from anywhere with an internet connection. Love how I can easily have a network of calls that get routed between our different reps.

Cons

It is quite pricey, and I found some of the software to be a little buggy lately, but overall it's very user friendly.

Review Source: GetApp
 


May 2018

May 2018

Fast and efficient

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

We have particularly enjoyed the fact that we can set-up new users in no time. Assigning them to numbers and voila! This gives you the ability to set up a de-centralized call center in minutes. Great addition to our company

Cons

The only two things to improve on is the depth of features compared to competitors. Consider your needs and do your homework before committing

Review Source: GetApp
 

Chris from Chris Wells Photography

May 2018

May 2018

A much easier way of doing things!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, smart way of doing business.

Pros

Cost is right - and easy to interpret. Extremely easy to use. Nothing new had to be learned (for the most part) outside of the software. Fun and intuitive.

Cons

Not really any so far. I like being able to utilize what I need when I need it. Plus, it is a great way to communicate with clients.

Review Source: Capterra
 


April 2018

April 2018

Overall it is a great product in a very crowded space. We joined in the early days.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has allowed us to have a remote team and grow our business and double the amount of support staff in a very short space of time.

Pros

- ease of use
- reporting features and ability to export data so we can create custom reports
- ability and ease of scaling the size of our account

Cons

- the support does not always solve the issue/s we have

Review Source: Capterra
 

Carolina from Pipefy
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Aircall is really easy to use. It gives me feedbacks regarding my connection and allows me to reach out to customers in different countries easily.

Cons

Every time that I disconnect my headphones or earplugs, it asks me to restart the application. When it happens when I had previously typed the phone number, it is inconvenient.

Review Source: Capterra
 

Swetha from Student

March 2018

March 2018

Can perform advanced skills quite easily

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software has the ability to merge with many CRMs. It is widely recognized and used by many companies such as uber, vice etc. It allows obtaining phone numbers in over 40 companies and one can even manage these numbers to remove the irrelevant users. Analytics features helps to improve the performance.

Cons

The customer support can be a little better. If there were more resources on how to use this application, it could have helped a lot.

Review Source: Capterra
 


February 2018

February 2018

Does the job... I guess

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like the most is the design of the app itself. It looks nice and the contacts are easy to access. Making calls is easy enough and setting your availability is accessible

Cons

Does not ring on mobile, call quality is bad on WiFi, all the bugs and poor sound, but mainly the fact that I miss calls all the time because the app just does not ring. Also, I sound horrible on a headset which makes no sense

Review Source: Capterra
 

James from CHOICE FUTURE PLANNING

February 2018

February 2018

Solid web based/ cloud based phone system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Air call is relatively easy to use and the analytics provided some great insight into call stats and performance

Cons

The mobile app interface could do with some work to make it more user friendly- also the per user price is a little high so when scaling up can become pricy

Review Source: Capterra
 


January 2018

January 2018

Worst out there

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The only thing good about aircall is that it's cheaper than some of the competitors out there I think.

Cons

Everything is terrible. Tons of bugs, call quality is terrible, their customer service is non existent.

Review Source: GetApp
 

Carl from Food industry

January 2018

January 2018

Great call quality, but very bad web application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Call quality never lets you down
Reasonable pricing/minute
Fairly easy interface
Native app on mac, iphone,...
Slack integration works great

Cons

The price is really steep per user and you get almost no data in return.
Can't tell you cost per phone call until end of month
Their integration with Pipedrive works very badly.

Review Source: Capterra