About Cisco Webex

Cisco Webex is a video conferencing software designed for all types of business. It is equipped with layouts that can be customized and allows for active participation in the meetings.

Users can organize or join conferences via cell phones, tablets, desktops and laptops. They can share screens in meetings to help colleagues all get on the same page.

The solution offers calendar integration with Google, Outlook, Office 365 and more. Users can invite as many people as necessary to a single conference.

Users can record conferences and share with those who were not present for the session. On completion of meetings, users receive an email containing an MP4 recording file, making broadcasting, sharing and reviewing meetings possible.


Supported Operating System(s):

Web browser (OS agnostic), Windows 10

4,734 Reviews of Cisco Webex

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(2,440)

2,440

4 stars

(1,800)

1,800

3 stars

(416)

416

2 stars

(66)

66

1 stars

(12)

12

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 4734 results

October 2020

Nelson Kipchirchir from ICT Authority

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

An awesome online meeting tool!

Pros

No too many logins needed just a meeting link, one click, and boom! you join the meeting The application provides a very clear audio and video quality. The number of people it can accommodate in meetings awesome. The meeting still goes on even if the host disconnects or has internet connectivity problems. The android phone application is very stable and anyone with a good phone can use it. A good tool for conducting interviews online as it provides additional functionalities like a lobby and also meeting locking.

Cons

The pricing is slightly higher for individuals with a low budget. They should look into that It also needs a very stable internet bandwidth. I did not like the idea of using voice over the internet while using mobile phones. It also proved a difficulty for people who have no complete understanding of users to use the app on a mobile phone.

Reasons for Choosing Cisco Webex

The video/audio quality of Webex is awesome plus it has more additional features which make it easy to conduct virtual meetings more interactive as compared to other related products.

Reasons for Switching to Cisco Webex

The video/audio quality of Webex is awesome plus it has more additional features which make it easy to conduct virtual meetings more interactive as compared to other related products.

November 2020

Aki from Givaudan

Company Size: 10,000+ employees

Industry: Chemicals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2020

Cisco WebEx Meeting Huge Improvement

Eight months ago, I would not recommend WebEx Meeting. But now, November 2020, WebEx Meeting is definitely a different one, and is already at par, if not exceeded Zoom as the standard for virtual meetings.

Pros

The Pros: As Zoom has been the standard of virtual meeting since pandemic, WebEx meeting has quickly improved from their lackluster features 8 months ago, to almost Zoom. Our company has been using WebEx as standard virtual conference platform. It used to be very buggy and laggy and having audio and video performance issues. Now, it's one click audio and video integrated in internet. No need to dial separately using phone call. I like the GUI now as it is more intuitive than before. I like the mobile connectivity and the capability to do breakout rooms and mute everyone without unmuting themselves. AI features are also great. Now they've introduced background noise suppression, so I do not need a third party software like Krisp. We also like the introduction of cohosting to give some assistance to the host of the meeting. Overall, we are enjoying the use of WebEx Meeting unlike previously.

Cons

Although WebEx Meetings has improved a lot, there are still a few features not working properly. 1. Virtual Background in video eats a lot of computer memory and sometimes causing laptop to freeze. 2. The breakout rooms do not have advance assignments yet, so imagine you have 500 attendees and you have to break them up manually.

Reasons for Choosing Cisco Webex

I believe they offer other platforms for real-time chat, that is why WebEx Meeting has been considered.

September 2018

Steve from Thomson Reuters

Verified Reviewer

Company Size: 10,000+ employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

September 2018

How the mighty have fallen

WebEx used to be great software. Now it is mediocre software that is overpriced and underfeatured. Asking a question on a Cisco forum about WebEx has the moderator close your question and redirect you to a WebEx site. WebEx is past its prime, and it shows in the lack of revolutionary or even maintenance features in the WebEx client. Nearly any other choice will be cheaper and offer a better experience to users.

Pros

WebEx was the default leader in virtual meetings. Subsequent to its acquisition by Cisco, things got markedly better. The tool had broad integration with scheduling tools like Outlook, and the (relatively) recent addition of the ability to attend a meeting using only a browser is an added bonus for people who lack administrative rights on their PCs.

Cons

With stiff competition from Microsoft's Skype for Business, the venerable GoToMeeting, and newer arrivals like Slack and Zoom, WebEx is now a choice amongst many. When WebEx works, it does so decently at best. It suffers from bandwidth issues, even with only two participants in the same building. Furthermore, if a large enterprise buys an account, they are given "dedicated" support. When the client recently kept crashing every time I joined a meeting, I called the WebEx support number. After a half hour, I was told I needed to be transferred to our company's dedicated support team, who (after an hour of not being able to fix my problem) said I needed to be transferred to Cisco. Their agents wanted me to roll back device drivers (that hadn't been updated in over three months) and even suggested I may need to reinstall my operating system! I told them I had no issues with any of the other tools I use daily (Hangouts, Slack, Zoom, Skype for Business) and that I could attend a WebEx meeting if I used a browser. The agents only knew how to read from a script, and still haven't solved my problem.

December 2020

Rebekah from Senior Life Insurance Company

Company Size: 5,001-10,000 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2020

No better way to deploy tech support

Skype and Zoom have monopolized a lot of the solutions that Cisco Webex neatly includes, but I believe Cisco Webex to be far and away their superior in true screen-sharing (rather than just presenting it projector-style). Use it for tasks like tech support with companies who you would otherwise contact on the telephone, and you will find the task much, much less frustrating.

Pros

The product is straightforward in use and not difficult to learn; plus, it is so quickly accessible from a cold start. That combined with the comprehensive screen-sharing feature makes it absolutely perfect to perform tech support. In my position at an advertising agency, we used this software nearly every time we had to use a particular, very touchy, media planning tool. We would pop open this software, accept access to our computers from the tech support we called, and get everything fixed within mere minutes. That was a godsend, let me tell you.

Cons

While I found it straightforward to use, not all may (I say this as a younger professional who pleasantly surprised a long-term user in tech support, who was used to clients taking longer to follow their instructions). The other little con I found was a lack of some integration, although I may have simply missed opportunities that exist; while the program opened quickly and was always ready, I found myself searching through my computer for it on more than one occasion due to lack of app integration or with browsers.

Reasons for Switching to Cisco Webex

Did not include all features needed for remote parties to interact with our screens effectively.

September 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

September 2020

Using Cisco webex

Different experience, easy to use but limited as all products are to be purchased separately from webex.

Pros

Having meetings anytime anywhere with vendors and clients that do not work in the same company. Instant web conferencing with video instantly making virtual interface real time. Sharing desktop and documents with others to help follow what I am talking about. Easy to use, features are easily accessible while on calls and is compatible across all operating systems.

Cons

Premium priced except for free meeting services. Setup and download to install requires administrative privileges. Training center and support center are separate products from webex meetings. Proprietary formats for media sharing and meeting recordings

Reasons for Choosing Cisco Webex

Cisco is used by most of our vendors and clients. A lot of others are switching to the same.

Reasons for Switching to Cisco Webex

To allow for vendors and clients to be easily accessible.