About CloudCall

CloudCall is a cloud-based telecommunications and business VoIP solution. Key features include power dialer, call reports, real-time dashboards and automatic call distribution (ACD).

The cloudcall portal helps in managing organization’s call profiles, user and service accounts and real-time activity reports. The solution assists in creating conference calls where users can add multiple participants in a cloudcall conference room. These calls can also be recorded and stored in cloudcall portal. The activity dashboard displays information related to calls including active and missed calls, call duration and average wait time for each call on a real-time basis.

Additionally, CloudCall features click-to-call, inbound screen notification, tools to mo...


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Supported Operating System(s):

Web browser (OS agnostic)

27 Reviews of CloudCall

Average User Ratings

Overall

3.93 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(12)

12

4 stars

(6)

6

3 stars

(6)

6

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

July 2020

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

July 2020

Just Install and it Runs in the Background

I used CloudCall every day to reach out to candidates. I have had a good experience and find the 1 click calling saves a lot of time!

Pros

I like the fact that all I had to do was install it once and it continually runs in the background and offers 1 click calling across any medium.

Cons

I have had a few instances where I had to uninstall and reinstall for updates to be pushed through sucessfully.

June 2020

Ryan from T&R Direct

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

Moving our phone system online

Moving from an in-office PBX to a remote one operated by CloudCall has made things easier to manage. The ability to look at call stats, monitor calls and view call recordings from any location has helped develop our customer experience.

Pros

Being able to use the phone system online was one of the decisions in changing platform. CloudCall is cross platform and works across Windows, Mac, Android and iPhones. This has allowed us to continue to operate as a business remotely. The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too.

Cons

Sometimes there are glitches in the CloudCall Communicator application but this expected with any software package. The integration with our CRM doesn't have the full capabilities as it does with other CRM integrations but still has the vital features that are required to operate sufficiently.

Reasons for Choosing CloudCall

We opted to use CloudCall as it was recommended by our CRM provider, due to the integration it has which allows it to work with our own system.

September 2016

Chris from The W Team

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

September 2016

Decent overall product, greedy company with how they charge and un consistent charges.

I went under contract with Synety (Cloud Call) a year ago and in that year there were many calls to customer service to attempt to figure out how to set up our call tree. Customer service reps are great, some lack knowledge in their product. The sales team is even more limited in their knowledge and are usually front end sales in my opinion. Sell the product with all the highlights and get a contract. That is how it should be, no complaints there. The calls were clear but the need to ring their phone first then the number you are calling is a pain and there are so many other options out there that do not require this. Their service departments are a PAIN to talk to in terms of their service times, they operate out of the UK, they state they have a (California) based center as well however for almost all last year I had to attempt to call on service issues really early in the morning otherwise by 9 or 10am they were gone in the UK.

Pros

I am not attempting to just trash this software, I am being honest in my opinions, there are no "PRO's" in comparison to the 5 other voip phone and call centers I have tested. There is nothing that this software offers the other do not offer as well and better in function and user friendliness.

Cons

This software and UI is horribly clunky, slow and a burden to attempt to navigate through constantly. Such a time consuming pain in the butt, I use Ringcentral now and it is obviously much better funded and ohh so easy to use and set up. It is antiquated tech over at Synety. And no API's to other softwares. They are money hungry, there were quite a few billing issues in the first 3 months, in approriate charges that needed to get refunded, random billing on a different date for a different amount that was not an amount I have paid before. They work on contracts and the first year I spent a little over 2300.00 with Synety and they never once offered to lower or credit for all of the issues throughout the whole year. Shamefull

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

September 2018

Best we could find, but a bit of a bumpy road

Pros

Now that Cloudcall is installed, it has worked very well for me and my team. We recently opened up our EMEA office and have needed to call different countries all throughout Europe and Africa. It has worked without any problems and call quality has been great. We have it integrated with Salesforce, and the ability to dial with just a click has saved our team heaps of time.

Cons

It took a long time to implement and there were a lot of unforeseen road bumps that nearly took us elsewhere. We worked with their customer support team extensively, they were very good and responsive, but they were simple hiccups that I wish never would have happened in the first place.

Response from CloudCall

Replied September 2018

Thank you for the review, very useful to get the feedback. We are glad to hear that CloudCall¿s Salesforce integration has been able to deliver the business improvements originally intended. We do however apologize for a longer than expected implementation, not something we hear very often. If you can find the time please feel free to get in touch via our support team, your dedicated account manager, or the senior management team as we would very much like to dig a little deeper and identify areas where our processes could be improved for future new customers benefit.

July 2020

Kristine from S&S Professional Services

Company Size: 51-200 employees

Industry: Professional Training & Coaching

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

Great Customer Service

Great Experience. As mentioned before if there are ever any issues they are resolved quickly and efficiently.

Pros

We rarely have issues with the software. If we do I love that the customer service department is always ready and willing to help. Problems are easily resolved.

Cons

I do wish things were a little more streamlined and less complicated. I think our setup is exceptional but there are 10 ways to do one function.

Reasons for Choosing CloudCall

I know our [SENSITIVE CONTENT HIDDEN] chose CloudCall because you are easily synced with Bullhorn. Majority of our vendors we chose because they are connected to Bullhorn which is our main tool to recruit.