Digium Switchvox Software

4.08 / 5 (24)

About Digium Switchvox


Digium Switchvox provides a cloud-based and on-premise phone system that helps users in unified communications. Businesses with multiple locations deploy hybrid Switchvox systems, in which on-premise and cloud-based systems at multiple offices are peered to work together as a single system. The solution provides licensed users access to the system's capabilities so that users do not have to be individually licensed for features such as call recording. It provides mobile apps for Android and iOS devices.

Digium Switchvox enables unified communications for end users via the Switchboard client, which can be utilized for click-to-call, instant messaging and presence. The Mobile app allows employees to access PBX features with mobile devices. Contact centers can also utilize features such as call queuing and Interactive Voice Response (IVR).

Digium Switchvox offers SIP trunking for businesses that need to connect calls to and from the traditional phone network, but businesses can also use third-party SIP trunks. Support is provided via knowledge base, email and phone.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

24 Reviews of Digium Switchvox

Average User Ratings

Overall

4.08 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(12)

4 stars

(6)

3 stars

(2)

2 stars

(3)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 24 reviews

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May 2018

Aimee from Branches, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

May 2018

This is our phone system at our office. It is definitely been a step up from our previous system.

I love that it put our phone system online and allows you to manage calls and messages from anywhere in the world.

Pros

It really has taken phone and voice mail systems to another level. My favorite feature is that it allows you to connect to your phone online. You can set up your out of office messages for your phone via your computer, you can forward, transfer, and "park" calls all via the online application. You can also listen to your voicemail through the online applications and view your company directory there as well. It has been a great technological advancement for us and especially for those of us fielding high call volumes.

Cons

Employees have seemed to be slow at adopting the online application. My hope was that the online directory would take away the need to publish a paper version, however, after 5 years of having the system we've not gotten away from updating and printing a new directory. The system also doesn't seem to have the capability to store personal cell phone information - which many of our employees must be reached that way as well. The online application could be a bit more user friendly as well. It takes some learning to figure out the 'language' in the system, how things are labeled, and the steps to getting to the employee directory, for example.

February 2017

Martin from BH Media Group

Company Size: 1,001-5,000 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

February 2017

Our company is deploying Switchvox at all our sites

Our company has over 100 locations with 4000+ employees. We have about every make and model of legacy phone systems and in 2012 we evaluated several phone platforms to standardize across the enterprise. Part of the evaluation was a detailed TCO - Total Cost of Ownership over the life of the phone systems. In the end, Switchvox was the ideal choice for us. We have deployed at about 30% of our locations so far using Digium phones. The self provisioning feature makes phone deployment very quick and easy. We run Switchvox in VM environment and now that Digium has come out with VM version we are upgrading all sites to have the VM tools.

Pros

Works great in VM environment, easy to use web interface, and feature rich, Switchboard is great tool for users, self provisioning phones make installs easier. Digium has great library of videos for training staff. Switchvox is also designed for the users to administrate their own extension and this has greatly reduced tickets to our help desk.

Cons

Digium needs to come up with certification process for end users.

January 2018

Garry from JMARK Business Solutions, Inc. IT Support and IT Services Tulsa OK, Springfield MO, Fayetteville AR

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Fantastic Hosted PBX platform that integrates well with Switchvox On-Premise as well.

Fantastic Hosted PBX. Amazing real-time visibility and call management tools.

Pros

The switchboard is the key defining feature of Switchvox. The drag-drop call management and real-time call and queue visibility make it fantastic for receptionists, managers, and call centers.
With Switchvox all features are included for all users, so you don't end up with hidden fees for add-on features. The new licensing model even gives you mobility and softphone options that are part of the base extension license.

Cons

There is a very small subset of features that are available in Switchvox on-premise that are restricted in the Hosted platform due to the shared nature of the system. Unless you're a real power user and already intimately familiar with the on-premise version, you are unlikely to notice, though.

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2019

Excellent Phone System

We have used Switchvox as our main phone system for several years now and it has always done everything we need it to. I certainly don't use it to it's fullest potential, but it is highly configurable.

Pros

There are lots of great features included with Switchvox. You can set up an unlimited amount of call rules based on time of day or current phone status. For instance, I have my phone set up to forward to my cell phone if I set my status to "Available - Home Office" and we have our support line set up to bounce between support reps a limited amount of times before going to voicemail.

Cons

It was a bit confusing to set up. The interface is quite dated, but then again that seems pretty common in the VoIP market.

March 2018

George from Williamson Insurance Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

Switchvox: An affordable yet robust PBX for your small business

A robust PBX system at a cost that is attractive to small business.

Pros

The Switchvox is extremely customizable so that you can tailor the system functionality to your business' call structure. It can be used for automated answering or as an operator PBX with the ability to set up circular and linear call groups. With the included Switchboard web console, you can view and distribute calls in your organization, dial other users, view and retrieve parked calls, manage voicemails and more right from your workstation's desktop. There are optional add-ons to allow you to dial contacts directly from your web browser and MS Outlook.

Cons

The mobile app for Switchvox has experienced spotty perfromance with intermitent call drops and user status displays. Despite several sessions with Digium suppport, theyhave been unable to resolve the issue. This is an area where they need improvement. Be cautious is your intent is to have an employee use the mobile extension app exclusively.

December 2017

Matthew from Lutheran Family Services Rocky Mountains

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2017

5 years using Switchvox appliances

Our Switchvox systems have been rock-solid for 5 years. Setup is easy even for a novice.

Pros

Features are comparable to higher priced solutions. Recent update allows up to 5 soft devices per license. VM compatible.

Cons

We haven't used any of the new E-series appliances, but the older appliances are overpriced for the hardware inside.

February 2018

Michael from Lacombe County

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Solid product

Pros

We have been happy with bringing in the Switchvox system into our organization. It has been solid since day 1 and setup was relatively painless. Lots of features and functionality. Adds an enhanced level of communication both within and outside our organization.

February 2018

Christopher from Excel Industries, Inc.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Great Product and Software for Office Communications

Pros

I love how easy this software is and that I can log in from home if I have to. Its so easy to change the Calling Rules if I have to work from home or on the road traveling and need to forward my phone.

September 2018

Luz from CANTV

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Digium is great!!

Digium is a very friendly and simple software, I optimize the management and that allowed us to meet requirements quickly

Pros

It offers accessible, economical and easy-to-use communications, VoIP technology allows communications at any time and in any place.

Cons

Digium I love I have not got something that I do not like about this software

February 2019

Douglas from Group A Engineering

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Phone System

Pros

This software is currently used to maintain our current phone system

Cons

Sometimes calls will take some time to come in through the queue

May 2018

Daniel from Industrializadora de MaĆ­z SA de CV

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Its the union of Asterisk with powerfull tools to administrate calls.

I was using Elastix, but it took lot of time to read and implement changes in config files, with Switchbox with simple clicks you can configure and savetime.

Pros

The easy of use, its have voicemail integration with email server, screenshare, videoconference to make use with simple clicks.

Cons

The UI is powerfull but adding lot of elements in layout can be difficult to track all calls, server resources and trunk calls

July 2015

Mohamad from Preferred Telemedia


Ease-of-use

4.5

Customer support

4.0

Functionality

4.0

July 2015

Best trip with Digium Switchvox

Pros

Digium Switchvox is easy to use as it has a familiar interface. Plus, it is easy to control and configure.

Cons

The IVR menu should have more advanced actions in Digium Switchvox.

February 2016

Scott from Navakai - IT consulting company


Ease-of-use

5.0

Customer support

4.0