Evolved Office IP Phone System Software

4.30 / 5 (33)

About Evolved Office IP Phone System


Evolve IP is a cloud-based IP phone and collaboration solution suitable for businesses with over 50 employees. It caters to multiple industries including credit unions, financial services, health care, legal, restaurants and veterinary. It offers cloud computing and communication features that manage virtual desktop, disaster recovery, cloud call centers and phone systems.

Primary features include call control, enterprise voice management, unified messaging and instant messaging, It provides users with voice servers, business collaboration tools including video, chat, web conferencing and screen sharing. It offers integration with multiple third-party solutions such as Outlook, Lync, Google Apps and Salesforce.

It is compatible with Windows, Mac and Linux operating systems. Android and iOS mobile support is also offered. Customer support is offered via email and over the phone. Other help options include remote assistance, blogs, knowledge base and resource library.



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Supported Operating System(s):

Windows 7, Mac OS, Linux, Web browser (OS agnostic), Windows 8

33 Reviews of Evolved Office IP Phone System

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(16)

4 stars

(12)

3 stars

(4)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 33 reviews

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March 2019

Lane from Edmunds.com

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

EvolveIP Phone Review

Overall our experience with Evolve has been top-notch. From the initial roll-out to now, their customer support is really the bread and butter. If you have an issue or need something done sooner than later, their support team is very helpful in assisting with your issues on the spot or even answering questions if you are not sure about something. Our reps have also been superior in response times, answering questions, and providing information about our accounts when we need it.

Pros

EvolveIP has done a stupendous job at not only their constant effort to improve their software but also by the trainings they provide weekly on using OSSmosis, call centers, and the lot.

Cons

It takes a little bit getting use to using the administrative features of Evolve like OSSmosis or the supervisor portal but once you play around with it for a good week, it becomes second nature.

March 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

IP Phone System

Pros

The pros of our IP Phone system would have to be the customer service. Evolve's customer service is great. Our rep, is wonderful and always there to answer our questions. The phones are easy to use and the item we love the most is the voicemail to email feature. No more full voicemail boxes, no more having to be at my desk to listen to a voicemail.

Cons

The con of the IP Phone system is adding a temporary out of office message is harder than we would like. If we close early unexpectedly due to weather we cannot just record a new out of office greeting and upload it. We have to call in and give notice that we want a new temporary greeting to be played.

March 2019

Kenneth from E&S Orthodontics

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Very Pleased

We are solving Contact Center data issues. With this software, we are able to track all the data about our calls and then train our staff to take control of the conversation and provide better customer service. We can now see where we have been falling short, and make changes to improve. That's just not possible with a basic phone system.

Pros

I like the ability to mold and shape the phone system to fit the needs of our business. We are a growing company and each location has its quirks. EvolveIP has allowed us to work with those quirks.

Cons

As with all things, the price is my least favorite thing. However, with the versatility and the benefit it provides our patients is priceless. We are focused on customer service and this system has allowed us to put ourselves ahead of the competition. We get comments every day from our patients about how they love the new calling features that didn't use to be there.

November 2017

Nick from International Literacy Association

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

phone system is easy to use

the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

Pros

all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.

Cons

cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.

March 2019

Richard from Tri-Counties Regional Center

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2019

Fairly okay

Pros

I don't recall ever having the system go offline

Cons

The portal is a bit confusing in it's UX. They did an upgrade a few months ago... it seems to make it worse. The functionality remained... but it doesn't have a very intuitive interface.

March 2019

Ketra from Wildlife Trading Co/Wildlife Artists

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2019

My review

We use the phone handsets in our offices and I utilize the computer based VOIP software on my PC. Once we got through the initial learning curve our users figured things out. The training could be better and more clear. It felt rushed.

Pros

I like the way the Skype communicator software integrates with Skype and our company directory.

Cons

I struggle with transferring calls and adding users to a conference. It may be a user issue.

March 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Good Phone system

good system to use. i can be reached pretty much everywhere. it belnds well with skype for business so you can have 1 tool to get it all done.

Pros

works on handset, pc app, and mobile app

Cons

mobile app you have to be connected to wifi

November 2015

Eric from iPipeline

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

November 2015

A Real Quality Partner

We use EvolveIP to manage our phone systems for multiple offices. And have been doing so for a number of years now - maybe 6 or 7 (while it was still a relatively new company). There were some limitations and issues that we had to work around in the early goings. But while there are often challenges with any new phone system, or integration with a new office on an existing phone system, we have had a great experience incorporating our new Florida office onto our existing platform this month! The folks we've worked with at EvolveIP have been incredibly responsive to our questions and in aiding us where needed. Our ability to use the Ossmosis admin tool to help in this process has also been an asset. They've been quick to provide options and solutions to situations where our lack of knowledge prevented us from taking further action. While there were some grumblings in the early days of our implementation, and while there are still a few minor issues here and there (what tech solution doesn't?), I've been really impressed lately with the increases in quality, especially in their commitment to their customers! It really shows that this company has made tremendous strides to become a significant player in this space. I would definitely recommend this company as one to do business with when implementing an IP-based phone system!

March 2019

Carey from Raritan Bay FCU

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2019

IP phone system works better than our old in house phone system

Pros

Software easy to use and very intuitive Easy to set up

Cons

I have no dislikes of current IP phone system

March 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

March 2019

Osmosis admin center

End users located nationally and needed a solution to assist with providing everyone access to softphone.

Pros

Ease of implementation into current environment.

Cons

While the admin website has undergone improvements, it still needs some work to allow easier administration.

November 2017

Ketra from Wildlife Trading Company / Wildlife Artists

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

The service is generally consistent.

Pros

The voicemail is sent to email. I can manage most options without having to contact support. When I do have to contact support the response is quick and effecient.

Cons

users are not using the web portal as they should and user administration is cumbersome. It would be ideal if the unified phone/computer service was a standard instead of an add on feature. Our company has decided not to go this route so our phones are just that - phones. WE are using Skype and goto meeting for online conversations and meetings.

March 2019

Patrick from Team Enterprises

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

March 2019

Evolve IP Review

We our IP phone systems has provided us with freedom and mobility. We no longer need to be in the office to stay connected to our business lines and call quality is good most of the time.

Pros

The ability to control our IP phone systems using the Osmosis Portal.
We can use the UC-One App on our laptops to stay connected with our corporate office line. Using the UC-One app will allow incoming calls to your office line to be answered from your cell phone or laptop.

Cons

Osmosis Software is not as intuitive as we would like to see. At times difficult to find what you are looking for.

March 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Great Service

Great!

Pros

Ease of use and most of all, the customer service. We utilized EvolveIP when starting our first office and had the best hands on support that we could ask for. They made setting up our phone system the least of our moving problems.

Cons

I do wish that there was an easier way to record voicemail options so that they can be changed quickly dependent on holidays, new hires, etc.

March 2019

Katie from VSA Prospecting

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Customer support

2 of 5

Functionality

2 of 5

March 2019

An Okay Phone System

Not great, and getting worse. We prepare for the worst case scenario every time we submit a ticket.

Pros

In order: appealing user interface, each queue has separate settings, and each caller has separate settings.

Cons

The customer service is disjointed beyond belief. Occasionally I'll speak to someone who knows the situation and how to help, but our company has had an overwhelming series of issues where the person helping would do the opposite of what we asked for, or they won't read the ticket properly, or they'll join every caller to every queue at once.

March 2019

David from TechBldrs, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2019

VOIP Phone Review

Generally positive. Phone vendors should suggest a separate ISP, router and physical network (completely isolated form data network) for their phones, which they don't always do since this adds to the cost.

Pros

Ease of installation. Works with existing network infrastructure / ISP.

Cons

Some problems with phone sound quality. Also, can lead to finger pointing between the IT (computer) guys and the phone guys when problems arise.

March 2019

Satpal from Catholic relief service

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Evolve review

Over all experience is really good.

Pros

Call quality is really good. Price is affordable.

Cons

I have sometimes faced issue with head phones. The sound quality degraded due to head phone mal function.

March 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2019

Review from an IT perspective

Pros

Customer support is very helpful and effective.

Cons

Some actions are not allowed from the admin console. As such to administrate some features you have to call Customer Support to get the issue resolved.

March 2019

Daniel from Greater Alliance FCU

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

March 2019

Evolve IP

We are still working through many of the issues. It will probably become more satisfactory as we become more comfortable using the system.

Pros

Ability to have a unified communication platform across PC and Mobile.

Cons

Found many bugs and incompatibilities. Some legacy systems have more support

November 2015

Chris from Focus Forward LLC

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

November 2015

Excellent Call Quality Backed by Great Customer Service

We have been using EvolveIP's HPBX solution for about 3 years now and have had a great experience. We have not had any issues with call quality or service availability. The product is backed by a responsive and knowledgeable customer service team. The HPBX solution is part of a larger offering of cloud services from EvolveIP, giving us the ability to meet multiple needs such as Unified Communications and Call Center applications through a single provider. The HPBX solution is being constantly expanded to include new features and add-ons, such as a connector that allows us to integrate with our CRM platform.

March 2019

Brian from MEDsys Software Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

2 of 5

March 2019

Working as intended

Pros

It works as described and is of decent quality.

Cons

Customer support is hit or miss. Sometimes it takes multiple followups to get answers.