Overall rating
3.80 / 5 stars
Line2 is a cloud-based phone system that provides assistance in calling and messaging. It is suitable for small businesses. Line2 offers standard PBX features, including a dial-by-name directory, an auto attendant, call forwarding, after-hours call handling and call blocking.
The calling module helps users to dial contacts, forward calls, port numbers and make calls using wi-fi. Users can choose a number from multiple area codes, port existing numbers, get toll free numbers and design their own vanity number. Users can also design their own IVR system with an auto attendant feature in which there is a digital receptionist which describes voice menu system so that calls are routed and answered.
Lin2’s messaging feature allows users to communicate with people one-on-one and with multiple groups via SMS, MMS and similar means.
Pricing is on a per month subscription basis. Support is offered via phone and email.
Dashboard
Mobile call screen
Overall rating
3.80 / 5 stars
Filters:
Showing 1 - 10 of 10 reviews
January 2019
lily from sss
Company Size: 2-10 employees
Review Source
Ease-of-use
5 of 5
Customer support
5 of 5
Functionality
4 of 5
January 2019
Convenient Phone Service Program
Overall great software and very affordable. Can be glitchy at times, but you get what you pay for.
Pros
This cloud based software is very easy to you use and lets you use one or multiple phone numbers across various devices. Decent value for the price, but expect to encounter glitches here and there.
Cons
It can be very very slow to load the software at times. If you have a poor or slow internet connection, often times the software does not work at all.
July 2018
Shekhar from KGI
Company Size: 2-10 employees
Review Source
Ease-of-use
3 of 5
Value for money
2 of 5
Customer support
3 of 5
Functionality
2 of 5
July 2018
Decent software for texting and calling
decent value for a decent price but expect some minor technical glitches
Pros
The user can get texting and calling options on a single phone. The pricing is cheap and the basic plan is good enough for small businesses especially for international calling over the internet.
Cons
The software doesn't do well if the internet speed is low and moreover it freezes abruptly which is really disappointing. There are certainly several other softwares available that work smoother.
February 2018
Anonymous
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
4 of 5
February 2018
I use it daily for texting in the cloud
It's ok but could be better
Pros
I like to be able to use a cloud-based texting app so that my employees are always connected no matter who's managing the shift.
Cons
It takes soooo slow to load sometimes. It used to have issues with group texting but they have fixed most of the bugs by now.
September 2018
Anonymous
Company Size: 1 employee
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
3 of 5
Customer support
1 of 5
Functionality
2 of 5
September 2018
Cost Effective
I have used Line2 for several yrs due to the price but if I could find something in this price range, I would change due to the down time.
Pros
The price is the reason I choose it and stay with it.
Cons
It makes you dial numbers repeatedly to get the number to connect and it is down a lot.
August 2018
Corinne from Nonprofit Organization Management
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Functionality
4 of 5
August 2018
Nice option for an organization with a virtual office.
Overall, this software gets the job done for a decent price. My only complaint is that I have to click around more than I would prefer to get it set where I want for call flow.
Pros
This software is cheap and reliable. It does have several settings for customization of phone call flow. It does the job fine enough that I have go looking for a replacement.
Cons
It is a little hard to navigate. I find myself having to click around several places to end up where I want such as to change settings, etc. It doesn't work well on Chrome. Only can access some of the application.
October 2018
Jose from SalesIgniter
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
4 of 5
October 2018
Amazing virtual phone
Pros
Great option when you need a virtual phone, it allows you to call/text from the same app.
Cons
When trying to call outside the US, it gives you some issues in regarding country code and area code.
March 2018
Anonymous
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
March 2018
Line2 is a cheap and effective way for recruiters to contact applicants.
Pros
Line2 allows me to call and text all my potential applicants from a local number. They have many different plans that are well priced, and allow you to choose your best fit. I enjoyed having the app on my phone to keep in touch even after work hours.
Cons
I wish there was a way to add contact info the same moment you write the message. I often lose messages in the app because I can only add in the name after the fact.
May 2018
Delmy Zunilda from Myron
Company Size: 1,001-5,000 employees
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
3 of 5
Customer support
4 of 5
Functionality
3 of 5
May 2018
No voice gaps on call. Excellent connection
Makes my work easier every day
Pros
Easy to use. User friendly interfase, can store contact profiles and a great BOIP connection. Easy to run
Cons
Can t have more than three calls at the same time, and you need to hang up one to catch up another call
February 2019
Anonymous
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
1 of 5
Customer support
1 of 5
Functionality
2 of 5
February 2019
Non-Existent Customer Service
Horrible! Used them for a year for my small business. They’ve stopped responding to my emails altogether.
Pros
Easy to use; plug and play. Basically buy a line and use it with no waiting or set up.
Cons
Very Glitchy; often bad connectivity and downtime
October 2017
Jay from DCRI
Company Size: 11-50 employees
Review Source
Ease-of-use
3 of 5
Value for money
2 of 5
Customer support
3 of 5
Functionality
2 of 5
October 2017
Line2 Pro needs some re-work to make it more user friendly
Needs a little work, when you send bulk messages out it freezes your PC.
Pros
Stability of the software has been fairly good, some times it needs to be re-installed, and for the most part it's okay after.
Cons
You can't copy from the software, you can copy the text, and not the number you have sent the message to.