Showing 1-20 of 42 products
Nextiva's Business VoIP solutions offer small businesses enterprise-level telephony service that helps them to streamline company's communications and establish an in-house VoIP phone system. It offers an integrated and scalable PBX... Read more
Recent recommendations: 52 recommendations
Jive’s cloud-based business VoIP system supports scheduled and reservationless conference calls with up to 10 participants. Conference calls can be recorded, and the system also supports three-way conferencing. Read more
Recent recommendations: 48 recommendations
RingCentral’s cloud-based phone system includes HD video conferencing and audio conferencing. Video meetings can include up to 50 participants and include Web conferencing features such as annotation tools. Read more
Recent recommendations: 44 recommendations
Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled... Read more
Recent recommendations: 38 recommendations
Virtual Office is a collection of comprehensive web-based business VoIP solutions from offered by 8x8. Enterprise grade phone service, virtual meetings, mobile applications, virtual contact centers and more are available to help companies... Read more
Recent recommendations: 32 recommendations
Business Voice is a cloud-based VoiP solution created by PanTerra, which allows users to take or make calls from their office phone number, communicate with their team, and have file access, all from any device with an internet connection,... Read more
Recent recommendations: 22 recommendations
Designed for organizations of any size, Dialpad Talk is a cloud-based communications platform that allows businesses to access voice, messaging, meetings and video from any computer, smartphone, or tablet. Other key features include... Read more
Recent recommendations: 7 recommendations
Intulse is a cloud-based VoIP solution for small and midsize businesses. Key features include conference calls, call transfers, custom hold music, interactive voice response, ring groups, call queues, caller identification and missed... Read more
Recent recommendations: 5 recommendations
Twilio's Voice API is a fully programmable VoIP system that helps companies make, manage and route calls to a browser, app, phone and more. Key features include call monitoring, call transcripts, call routing, PBX, auto dialer / predictive... Read more
Recent recommendations: 4 recommendations
FluentCloud offers a range of phone system features including 3-way calling and conference bridges that can support up to 100 participants. Conference calling is included with monthly service, so there are no per-minute charges. Read more
Recent recommendations: 2 recommendations
Versature’s cloud-based business VoIP services provide Canadian companies with unified communications and call analytics solutions to help manage their business operations. Versature’s key features include auto attendants, click-to-dial,... Read more
net2phone’s cloud PBX VoIP phone solution enables businesses to communicate in a variety of methods, whether voice, texting, messaging or web chat, over an array of devices, in the office and on the go. The net2phone solution features... Read more
Adobe Connect is a web conferencing software solution used by companies for conducting online meetings, webinars and training sessions. The solution is for adhoc collaboration as well as planned online meetings. The solution enables... Read more
Mitel is a cloud-based VoIP phone system that offers collaboration and conferencing tools to enable information flow within the organization. The solution enables system administrators to manage user settings, set preferences and... Read more
UberConference by Dialpad is a cloud-based web conferencing solution that helps businesses of all sizes by combining messaging, voice and video. While it enables users to join meetings instantly without using a PIN, UberConference... Read more
Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across... Read more
ReadyTalk is a cloud-based communication service provider and offers hosted voice, video and web conferencing and streaming webinars. ReadyTalk’s hosted voice solution, powered by Evolve IP, delivers cloud-based business phone services... Read more
Fuze is an online meeting solution that works across a range of devices and integrates with traditional video conferencing systems. Users receive audio conferencing, video conferencing, screen sharing and web conferencing functionality... Read more
eTollFree Predictive Dialer is an integrated cloud-based call center solution for businesses of all sizes. It works as both outbound and inbound call center software with interactive voice response built in. The customizable campaign... Read more
ClickMeeting is a cloud-based online meeting platform that allows users to run custom-branded webinars. ClickMeeting’s key features comprise webinar room, webinar statistics, webinar recording, tests, surveys and web conferencing.... Read more
There are a number of different software products on the market for online conference calling and video conferencing. In this guide, we’ll explain how online meeting software can facilitate a variety of business processes, including:
Here’s what we’ll cover:
Conference calling and video conferencing are two of the most important technologies in contemporary workplace collaboration. In fact, Software Advice research found that one in four employees in the U.S. uses audio or video conferencing at work.
Online meetings enabled by conferencing software can take a variety of forms, from simple collaboration between employees to complex presentations for potential investors. Generally, screen-sharing and audio and video conferencing applications are all that is needed for one-on-one meetings.
Larger meetings, on the other hand, require specialized Web conferencing products, which offer audio and video conferencing functionality along with special features for hosting webinars.
The market for conferencing solutions is vast, and there are different solutions available for different business needs. To find the solution that best meets your needs, you need to consider how you plan to use the software. Most businesses use conferencing solutions for one of the following activities:
Internal collaboration. Online meeting software for employee collaboration includes basic applications, such as audio conferencing, video calling and screen-sharing. These applications are also found in many VoIP phone systems. Unified communications (UC) clients, such as Microsoft Lync and IBM Sametime are the most complete internal collaboration tools, as they integrate conferencing and other communication channels (e.g., instant messaging, presence, voice calling) within a single user interface. However, many UC solutions are designed (and priced) for enterprise-level rather than small businesses.
Webcasts. Webcasts are streaming broadcasts of content over the Internet. While webcasts usually deliver pre-recorded content, businesses can also webcast live events to reach a greater audience. Some Web conferencing platforms offer special functionality for webcasting, such as streaming slideshows combined with audio conferencing (where participants can view a slideshow and discuss it with others in real time).
Webinars. Webinars are online seminars that allow for more participants than webcasts. They also allow participants to interact with the presenter by asking questions and making comments. Webinars can be used to build brand awareness by presenting information on trending topics, to educate users about a product or to provide updates to customers and investors, among many other purposes.
Web training. Some Web conferencing vendors offer solutions with dedicated functionality for training employees. For instance, presenters can split participants into “breakout session” groups for closer, more interactive collaboration. Reporting functionality also allows administrators to see how well employees are performing on tests and to track if employees are attending sessions, and for how long.
Conference calling and video conferencing can be supported by private branch exchange (PBX) systems, which are the basic components of business phone systems. Using a PBX system designed for use with VoIP service (known as an Internet Protocol PBX, or IP PBX), businesses can make and receive conference calls via hardware conference phones and video phones, or through software applications that have been configured as extensions of the phone system.
Software applications are also used in some stand-alone Web and video conferencing products, such as Skype.
An emerging technology known as Web Real-Time Communication (WebRTC) promises to make it possible to use standard Web browsers to make and receive audio and video calls and participate in online meetings. This technology wouldn’t require client applications or even browser plug-ins to be downloaded. While some vendors already offer plugin-free Web conferencing with WebRTC, other Web conferencing products depend on plug-ins and extensions, and some require users to navigate to Web portals in their browsers in order to join conference calls and video meetings.
The table below lists the most fundamental online conferencing applications:
|Audio conferencing||Allows users to make calls between more than two participants. Some phone systems limit users to three-way calling, while others offer true audio conferencing that can support thousands of participants.|
|Video conferencing||Allows users to make calls and coordinate meetings involving streaming video and audio, and is offered as part of some phone systems. Stand-alone solutions may require installation of on-premise hardware (e.g., recording equipment and widescreen displays) to ensure high-quality video and audio for participants.|
|Screen-sharing||Allows a user to view another user’s screen and activity in real time. Included in most stand-alone video conferencing solutions and some VoIP phone systems, this application is particularly valuable for remote workers.|
|Recording||Allows participants in a conference to record audio and video for later review. Web conferencing solutions also allow users to broadcast pre-recorded content.|
|Moderation||Allows conference hosts to do things such as add, drop and mute participants.|
Though Web conferencing products offer screen sharing, recording, moderation, audio and video conferencing functionality, they’re used in different contexts than basic audio and video conferencing solutions. Thus, they also offer a number of specialized applications, such as:
|Interactive polling||Allows presenters to instantly administer polls to webinar participants and show the results in real-time.|
|Email invitations||Allow presenters to send emails with information on how to join the webinar, or with “click-to-join” links that allow participants to join directly from the email message.|
|Persistent conference rooms||Allow presenters to design a “virtual conference room” by uploading materials and recording content before the webinar.|
|Annotation tools||Allow presenters to highlight/mark up slideshows, images and other materials used in presentations.|
Most stand-alone Web conferencing products include some or all of the applications in the above table. Additionally, some enterprise UC systems offer Web conferencing within a broader integrated suite of communications applications.
Pricing options for online meeting software vary according to solution type:
Stand-alone video and Web conferencing applications. Pricing for these pr