Ooma Office Software

4.44 / 5 (103) FrontRunners

Our advisors have recommended this product 12 times in the last 30 days

About Ooma Office

Ooma Office is a cloud-based VoIP solution that caters to small-medium sized businesses across various industry verticals that helps them to manage their business operations. For businesses of all sizes, Ooma provides advanced voice and collaboration features that are flexible and scalable.

With Ooma Office there are no contracts or long-term commitments. This makes it easy for a small business to scale its office phone system with Ooma as its business grows. Ooma’s advanced features such as a virtual receptionist, ring groups, call parking and multi-site access combine to make small businesses sound big.

An easy-to-use and powerful management web portal lets you customize the service including hold music, greetings and ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

103 Reviews of Ooma Office

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(62)

62

4 stars

(31)

31

3 stars

(6)

6

2 stars

(0)

0

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 103 results

November 2020

Alexis from Law Offices of Kathleen G. Alvarado

Verified Reviewer

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Love the mobile application along with the desktop application

My overall experience has been amazing. You get a professional quality phone system with the same exact pricing as our previous analog phone system.

Pros

With the mobile phone application, it is extremely easy to disguise my personal cell phone number with our company phone number. The mobile application also has a built-in text message feature with unlimited ability to send and receive messages. As to the desktop application, the ability to place and receive phone calls, text messages, and send faxes really makes the Ooma platform ideal for small businesses such as ours.

Cons

The only thing that I do not like about the software is some of the features with respect to the tutorials that Ooma has available to ensure the staff becomes familiar and comfortable with the use of the program. There are several features such as Call Park, Call Flip, and a few others. While these features are amazing in theory they are somewhat difficult to learn how to use them.

Reasons for Choosing Ooma Office

I did not need to purchase a server system in order to use the program. All I needed was about a $100 switch and some data lines.

Reasons for Switching to Ooma Office

Needed a virtual secretary which our previous phone provider wasn't offering at the time of the switch.

November 2020

Alex from Law Offices of Kathleen G. Alvarado

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Ooma with the Save! Critical especially during Covid 19 Pandemic

We are using this product exclusively for our firm. The Ooma support staff is always accessible even during pandemic craziness. The sales rep has always been available even after activating the product. I am so happy that I selected Ooma as our phones and fax provider.

Pros

I love the Voice IP system. When the Stay-In-place order was issued by the California Governor, we had little time to react beause the immediate future ws uncertain as to having our business remain open with on-site workers. I was able to make a quick decision to have essential staff literally take the phone system home and plug it into their home internet connection. The phones were amazing as they were plug and play ready. Each line has its own fax capability which was added for a small price. This allowed staff members to file documents and correspondence with digital fax capabilities. Simply Save Documents as PDF and Send. The next major feature that was amazing was the Digitial Receptionsit for call directing.

Cons

I believe if Ooma offered a tutorial reviewing all of the features to be provided directly after activation would have been able to get the staff up to date on the new product. Some staff members indicated that obtaining information as to the use of each feature was not simple to locate on their own.

Reasons for Choosing Ooma Office

Both Ring Central and 8x8 had informed me that I needed to purchase a Server and Switch. With Ooma I still had to purchase a Power Over Ethernet Switch but I did not have to purchase an expensive Server.

Reasons for Switching to Ooma Office

Old phone systems were having a lot of technical issues with the handsets themselves. Also switching from digital faxing was become more common and before we had to be on-site in order to do so. Old phone lines also had no ability for a digital secretary to direct calls without purchasing expensive equipment. Lastly, the attorneys of our firm were constantly having support staff contact client with updates because they were trying to protect their personal numbers. Ooma provides an application where calls can be made and only the work phone number would be shown to the receitpant.

February 2021

JASON from CENTER FOR THERAPEUTIC MASSAGE , INC.

Company Size: 1 employee

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

February 2021

CONTRACT FREE & PORTABLE

The set up was easy, the monthly expense is a fraction of Verizon, and the accessibility far surpasses my previous carrier.

Pros

I am able to access my business software anywhere I have internet connectivity.

Cons

The call quality of VoIP is not on par with landline, (but could be subject to my internet connection, which is horrible).

Reasons for Switching to Ooma Office

The overall expense increased annually with diminished services and the contracts were unreasonable, in my opinion.

August 2019

Scott from SearchMaster Software

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

August 2019

Easy to use, but prepare for issues

I took over phone responsibilities for another small company, which had a virtual 800 # they used for everything. I started an Ooma Office account, bought all their equipment and phones, ordered their service and ported my 800 number to my Ooma Office provided number - all as they suggested. Without delay I started getting hit with SPAM calls daily, lots of them, which are coming from the local exchange number they assigned me. I asked them to change that number, but they wanted to charge me to do-so. Their call quality is hit or miss, and doesn't seem to be tied directly to MY internet quality as I've hooked the hardware straight to the modem and still had bad quality. Thier software, account dashboard and features are ALL amazing - so no complaints there. It was very easy to get running and give the appearance of a VERY large and professional setup, but that is hurt by the call quality.

Pros

Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.

Cons

My two biggest issues have been call quality and spam calls, both of which COULD be issues from my end admittedadly, but not likely. I've got a very fast internet connection, and had no spam call issues before switching to ooma office. After the switch, I get 15 to 20 robo calls per day, and when I take calls I generally have to speak quite slowly so that words don't drop. Also, their tech support personnel leave a bit to be desired and take days to get back to you, IF at all, and only give you partial answers.

January 2021

Arthur from Home Video Studio Visalia

Verified Reviewer

Company Size: 1 employee

Industry: Motion Pictures and Film

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2021

OOMA Rocks!

I love it!

Pros

I love that I can use my personal cell phone to call back a client using the OOMA app and have the call appear that I am calling from my office! My personal cell phone remains personal!

Cons

I can't answer text messages using my desktop or laptop computer!

Reasons for Switching to Ooma Office

OOM had better price