Showing 1-20 of 102 products
Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled... Read more
Recent recommendations: 53 recommendations
Jive's suite of unified communications solutions is an ideal choice for small businesses needing a cloud-based system. A strong support structure and proven track record make Jive Communications a great fit for a growing business. Read more
Recent recommendations: 49 recommendations
Nextiva's Business VoIP solutions offer small businesses enterprise-level telephony service that helps them to streamline company's communications and establish an in-house VoIP phone system. It offers an integrated and scalable PBX... Read more
Recent recommendations: 48 recommendations
Virtual Office is a collection of comprehensive web-based business VoIP solutions from offered by 8x8. Enterprise grade phone service, virtual meetings, mobile applications, virtual contact centers and more are available to help companies... Read more
Recent recommendations: 43 recommendations
RingCentral Office is a complete VoIP and PBX business phone system that brings all the basic and advanced features modern businesses require to a flexible cloud-based service with a very low upfront cost. Read more
Recent recommendations: 42 recommendations
Business Voice is a cloud-based VoiP solution created by PanTerra, which allows users to take or make calls from their office phone number, communicate with their team, and have file access, all from any device with an internet connection,... Read more
Recent recommendations: 20 recommendations
Ooma Office is a cloud-based VoIP solution that caters to small businesses across various industry verticals that helps them to manage their business operations. Ooma Office offers various capabilities offered by traditional IP PBX... Read more
Recent recommendations: 8 recommendations
CALLTURE Communications is a cloud-based phone service that helps business and residential users to communicate with their staff and clients via phone, email, chat, video and text messages. It includes an interactive voice recorder... Read more
Recent recommendations: 6 recommendations
FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise... Read more
Recent recommendations: 5 recommendations
Intulse is a cloud-based VoIP solution for small and midsize businesses. Key features include conference calls, call transfers, custom hold music, interactive voice response, ring groups, call queues, caller identification and missed... Read more
Recent recommendations: 5 recommendations
Designed for organizations of any size, Dialpad Talk is a cloud-based communications platform that allows businesses to access voice, messaging, meetings and video from any computer, smartphone, or tablet. Other key features include... Read more
Recent recommendations: 4 recommendations
Twilio's Voice API is a fully programmable VoIP system that helps companies make, manage and route calls to a browser, app, phone and more. Key features include call monitoring, call transcripts, call routing, PBX, auto dialer / predictive... Read more
Recent recommendations: 2 recommendations
Versature’s cloud-based business VoIP services provide Canadian companies with unified communications and call analytics solutions to help manage their business operations. Versature’s key features include auto attendants, click-to-dial,... Read more
Recent recommendations: 2 recommendations
Five9’s Cloud Contact Center provides all the functionality of an on-premise telephony system with the lower cost, flexibility and seamless integration of a platform based in the cloud. Read more
NICE inContact is a SaaS-based call center software that helps businesses to maximizes the quality of leads and minimizes the cost of client interaction. The solution comprises of many features required to process inbound support requests... Read more
Adobe Connect is a web conferencing software solution used by companies for conducting online meetings, webinars and training sessions. The solution is for adhoc collaboration as well as planned online meetings. The solution enables... Read more
Mitel is a cloud-based VoIP phone system that offers collaboration and conferencing tools to enable information flow within the organization. The solution enables system administrators to manage user settings, set preferences and... Read more
UberConference by Dialpad is a cloud-based web conferencing solution that helps businesses of all sizes by combining messaging, voice and video. While it enables users to join meetings instantly without using a PIN, UberConference... Read more
3CX is a software-based PBX that works with SIP standard-based IP Phones, SIP trunks and VoIP Gateways. Pricing for 3CX is based on the number of simultaneous calls that the system supports. Solutions are tailored to different business... Read more
Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across... Read more
Many small businesses contact us every day, looking for advice as they search for a new phone system. Some are new businesses just getting started, while others are looking to replace an old or problematic system. The most common reasons they have are that they're:
IVR designer in Five9 Cloud Contact Center
While there’s a long list of reasons, there’s an even longer list of systems and features addressing these common challenges. However, we find most small businesses require one or more of these core phone system capabilities:
|PBX||The central component of every multi-line phone system, the PBX acts as the switchboard, transferring and routing calls. It’s also the component that lets users put callers on hold and have conference calls. It integrates most of the other features listed here.||Provides commonly used functions that allow many phone extensions to share lines and work together as one system.|
|Auto attendant||An Auto attendant greets inbound calls with basic information such as the the business’s name, location and hours, and also lets callers choose how their call will be connected. They often begin something like this: Thank you for calling Software Advice. Please choose from the following menu options...||Answers and directs inbound calls. Helps small businesses present a larger, more professional image.|
|IVR||The Interactive Voice Response feature is similar to, but more advanced than, Auto attendant. IVRs allow customers to access account information, schedule and make payments and complete other transactions requiring deeper interaction all without requiring an employee’s time.||Automates many basic call transactions, freeing employees from some repetitive and time-consuming tasks.|
|CTI||Computer-Telephone Integration is a broad term for a collection of functions offered primarily with VoIP systems. CTI allows customer-specific information from the company’s database to be automatically displayed on a computer whenever that customer is on the line.||Streamlines call processing, saves employees from having to repeatedly look up basic information when customers call.|
|FMFM||Find Me Follow Me is a feature that makes sure important calls get through to the right person, even if the right person isn’t at their desk. FMFM lets users program a sequence of alternate numbers, including external and mobile numbers, to dial in case their desk phone rings and is unanswered.||Ensures important calls are always answered. Valuable in sales-focused industries, where missing a call can mean missing a sale.|
|Softphone||Many VoIP systems include software telephones, or "softphones." These are programs that run on office computers and, when used with a headset, allow calls to be made and received directly from the computer.||Reduces equipment costs by letting offices purchase fewer desk phones.|
|Voicemail-to-email||Another feature common to VoIP systems, this is an automated transcription service. When callers leave voicemail, this service transcribes the audio to written text and sends it as an email.||Saves time listening to voicemail messages.|
|Conferencing||Some PBX systems only allow for three-way calling, whereas others offer true conference calling with dedicated dial-in numbers.||Facilitates internal and external collaboration.|
System complexity. Some businesses we speak with tell us they’re replacing their existing phone system because it’s too complicated and not user-friendly. Buying an overly complex system can be as bad as buying one that has too few features. Apart from paying for features that won’t be used, advanced systems can present usability issues.
So before you begin shopping, start with a clear assessment of exactly which functions you need. Don’t get caught up in a more-functions-is-necessarily-better mindset when comparing systems. Also, take advantage of the trials and demos offered by some companies to get a firsthand feel for exactly how user-friendly a system is.
VoIP or analog? Telephony technology is split between digital phone systems, which send voice calls over the Internet (Voice over IP, or VoIP), and older analog phone systems, which use traditional phone service. Though VoIP phones can call analog phones and vice versa, and there are hybrid systems that contain components of both, it’s best for a business that’s looking to start from scratch to choose one or the other. The vast majority of businesses are choosing VoIP.
But VoIP requires a reliable broadband Internet connection. So for businesses that don’t have access to broadband, an analog system may be the only option. If you’re unclear on how the two systems differ, this Guide to VoIP compares them in easy-to-understand language.
On-premise or hosted PBX? This isn’t a choice all businesses will face. Small analog phone systems usually come with a simple hardware PBX that’s kept on-site. And medium and large businesses often want the control of an on-site PBX, but they also have the IT budgets needed to maintain them.
Aside from these cases, most businesses should consider using an off-site or "hosted" PBX. It is an option on many small business VoIP systems and offered by many ITSPs. The big benefit with a hosted PBX is it can offer more advanced phone system functions, like auto-attendants and IVRs, without the expense of purchasing and managing an on-site hardware PBX.
Lines and extensions. With an analog phone system you might, for example, pay your telco for two or four lines to allow your business to have that many simultaneous phone calls. For that to work, you’d need a two- or four-line analog business phone system, which are some of the most common analog systems on the market.
With VoIP systems, extensions can be added by simply connecting the office’s internal computer network.
Hardware and special-use requirements. Businesses in certain industries or with unique workplace environments will have specific phone system requirements. Identifying which features are needed will help focus the search for the right phone system for your small business.
There are, for example, industry-specific systems for hotels, call centers and hospitals. Though most small businesses will not be looking for specialized industry systems, they often do have special hardware requirements. Some need wireless handsets that can operate outdoors or a long distance away from a base station. Others don’t use handsets, but instead require wireless headsets with long battery life. Knowing what’s needed before you begin will make the selection process easier.