About Vonage Business Communications

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled devices and communicate via text, over the phone or via video conferencing.

Core features include call announce and screening, multiple devices on a single extension, do not disturb settings and more. Calls are managed through the admin portal, where account managers can review call recordings, set up dialing restrictions, adjust dashboard visibility for employees and view billing information.

The Vonage Business Solutions mobile app gives users another method for accessing the service. Vonage ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

230 Reviews of Vonage Business Communications

Average User Ratings

Overall

4.05 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(99)

99

4 stars

(68)

68

3 stars

(46)

46

2 stars

(5)

5

1 stars

(12)

12

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 230 results

April 2020

User Profile Picture

Angela Paez, from Zeus Financial Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

Functionality

5.0

April 2020

Great product for small companies

Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Pros

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Cons

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Reasons for Choosing Vonage Business Communications

Better and more comprehensive features. Much better customer service.

Reasons for Switching to Vonage Business Communications

Weave is a terrible software. Do not recommend at all.

February 2021

Susan from ManCo Property Services

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Only regret is that we didn't upgrade sooner!

I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way.

Pros

The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.

Cons

We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.

Reasons for Choosing Vonage Business Communications

Also looked at PanTerra. We chose Vonage because of the initial connection with [SENSITIVE CONTENT HIDDEN]. She was informative, responsive, knowledgeable, and empathetic. Most of the services seemed to be similar with similar prices. We chose Vonage because of [SENSITIVE CONTENT HIDDEN]. I hope you tell her that.

Reasons for Switching to Vonage Business Communications

AT&T Cost, flexibility, customer service

May 2020

Adam from A1 Garage

Company Size: 201-500 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

May 2020

Look elsewhere if considering Vonage (Telesphere)

Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away.

Pros

Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.

Cons

Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.

December 2020

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

1.0

Functionality

5.0

December 2020

Abysmal Customer Service/Support

There were numerous issues with porting our number that came with vague issues that didn't tell us what was wrong, lack of follow-up communication, ineffective troubleshooting, and lack of training by their reps which required numerous chats (they're no longer available for support by phone) and resubmissions to try and resolve. During that time, we were being billed for both Residential and Business and we asked about VB billing and/or a refund since we couldn't use the service. At no time were we ever told by reps that we should ask to "suspend" the service (which we found out almost 4 months later we should have asked for), just that we could ask for a refund once the number ported successfully. We finally got ported last week and asked for a refund today. We were told we could have a very small portion refunded back because we did not "ask" for a "suspension" by Supervisor [SENSITIVE CONTENT HIDDEN] We asked her to review all of their prior chat transcripts that showed that not one of their reps on the many interactions offered this as an option, so how could we have known? Her reply was to ignore that completely and offer us a miniscule refund. At no point was she willing to entertain that it was a problem on their end (as the chat transcripts showed), that they were sorry, their reps should have communicated the appropriate process, and that as a result we were due a refund". Instead she said they did no "wrong". Abysmal support and lack of regard for us as a customer.

Pros

Marketed features and pricing met our fixed budget and needs for a smaller Service Desk.

Cons

Porting process, customer service, customer support

Reasons for Choosing Vonage Business Communications

Budget. Pricing was comparable for what we were already paying for much less with Vonage Residential.

Reasons for Switching to Vonage Business Communications

Better Service Desk options re: routing, virtual receptionist, pricing, and reporting.

June 2020

Holly from Barnett & Wright PA (Azalea)

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

June 2020

Great software for communication

I have had a great experience with Vonage and I am glad I have this software to use on a daily bases.

Pros

This software has made communicating with our clients much easier. I can now text on my computer using my business line. In the past I have had to use my personal phone to text and this makes it where I do not have to do that.

Cons

I do wish this product had an automatic reply so when I am out of the office clients would get an automatic response when they text my line.