DERDACK Enterprise Alert

RATING:

4.8

(6)
Overview

About DERDACK Enterprise Alert

DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility and responsiveness of operations teams in manufacturing, utilities, IT services, transport and logistics. Enterprise Alert fully automates targeted alerting processes and provides for a faster, more reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 operated mission-critical systems and IT. Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts auto...

DERDACK Enterprise Alert Pricing

Both subscription and perpetual pricing is available. Pricing is based on named users and feature packages (plans).

Starting price: 

€29.00 per month

Free trial: 

Available

Free version: 

Not Available

Incident Alerting with Enterprise Alert 9
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DERDACK Enterprise Alert Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

5

Most Helpful Reviews for DERDACK Enterprise Alert

6 Reviews

Berry

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Long time Enterprise Alert user

Enterprise Alert is a stable an easy to use. Easy to deploy and integrate with other products.

PROS

Easy to use an integrate with other products. Enterprise Alert is the middle point of our communication with our monitoring systems, ticket system and handles the communication with our engineers from email, text, telephony our push notification without a glitch.

CONS

We use the team schedule an every week we have schedule the team into multiple schedulers. I like to copy one week to the next.

Vendor Response

Thank you very much for your trust in our solution, Berry.

Replied March 2021

Eilert

Information Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Auswahl eines Professionelles Alarmierungssystem

Das Tool überzeugt durch einen stabilen Betrieb und leichte Installationsabläufe. Außerdem ist die Oberfläche und die Geräteeinrichtung sehr benutzerfreundlich.

PROS

- stabile und leichte Updateinstallation - einfache Bedienung - gute Integration an bestehende Monitoring Tools

CONS

- bislang haben wir keine Contras gefunden

Vendor Response

Thank you for your review :)

Replied August 2022

Markus

Insurance, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Professionelle Alarmierungslösung für den Enterprise-Bereich

Insgesamt eine sehr empfehlenswerte Lösung zur Alarmierung im Enterprise-Umfeld.

PROS

Einfache Implementation, super Support. Bietet viele Schnittstellen zu anderen bekannten Software-Komponenten aus dem Bereich Monitoring und Event-Verarbeitung. Außerdem gibt es sehr viele Konfigurationsmöglichkeiten innerhalb der Software um diese auf die eigenen Bedürfnisse anzupassen.

CONS

Bis jetzt haben wir keine negativen Aspekte gefunden.

Reason for choosing DERDACK Enterprise Alert

Das Produkt hat unserem Anforderungsprofil optimal entsprochen.

Reasons for switching to DERDACK Enterprise Alert

Verwendung von standardisierter Software in Hinblick auf Support-Fähigkeit.

Thilo

Automotive, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2021

great

EnterpriseAlert is in use since 2005 :-)

PROS

easy to deploy many connectors to other systems great customer support

CONS

no CONs.................................

Reason for choosing DERDACK Enterprise Alert

easy to deploy many connectors to other systems

Vendor Response

Thank you so much!

Replied April 2021

Gian Andri

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Alarmierungssystem Derdack Enterprise Alert

Die Alarmierungsmöglichkeiten und die Benutzerfreundlichkeit ist sehr hoch.

PROS

Die Integration von Derdack war sehr einfach und durch die Unterstützung der Derdack Supporter schnell eingerichtet. Das System funktioniert einwandfrei und ist sehr übersichtlich. Die integrierten Funktionen decken unsere Anforderungen optimal ab.

CONS

Bis jetzt konnten wir nichts negatives feststellen.

Vendor Response

Thank you, Gian :)

Replied April 2021

Benjamin

Utilities, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

one4all

Offenes, einfach zu verstehendes und zu bedienendes System das sehr vielen Möglichkeiten bietet und das sehr gut macht was es soll -> zuverlässig Benachrichtigen

PROS

Sehr viele Möglichkeiten und Schnittstellen um Fremdsysteme anzubinden. Vielzahl von Benachrichtigungstypen von Push über Email oder SMS. Dadurch hohe Flexibilität in der Systemanabindung und Möglichkeit die Benutzer nach ihren vorleiben zu verständigen.

CONS

Dokumentation und ToDo’s ausbaufähig. Unsere komplexe Struktur benötigt doch etwas Aufwand und Zeit um dann alles so abzubilden wie gewollt.

6 Reviews