The software is so specific in its data entry that it is frustrating when small mistakes impact the data.

Overall we are happy with this software and would recommend.

Easy to use, very complete and dynamic. Great tool, platform to take advantage of sales opportunities and business administration.

Often, you must adapt your process to the tool,  not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.

I love the data tracking and the integration with many other software products. I also like the ability to add custom fields and report on those fields.

This product was great for connecting myself and other employees through one integrated system to manage and conduct sales activity.

I use this software for work, it’s very useful and easy to use. It’s good for uploading documents and sharing them.

I like how I am able to customize the platform to better suit the company’s needs.

Fully costomizable reporting and dashboards. Chatter feature is great and helpful for tracking.

Strong mobile capabilities. Rich partner community offering integrated solutions.

Sometimes I wouldn't get the notifications about the sales and it was hard to learn right away.

Overall this feature is great and allows us to easily report on and keep track of cases rather than using a typical help desk email feature. Having everything in Salesforce is extremely beneficial.

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Excellent tool ,easy to configure and setup with minimal code.

I helped this tool resolve one of the major problem in our firm It is one of the best resolve and help to business problems.

One of the disadvantage which i find is to be with the pricing as it is on a bit higher side and the downtime is sometimes is very irritating.

Very comfortable to talk to or create a ticket for help. Services are provided quickly, efficiently and effectively.

Great and positive experience with this product. A big investment but will give you tools to make you successful.

Similar to the product that salesforce bought and then killed DESK.com.

As we unlock more powerful features the customer service technicians have been awesome at contacting us in a timely manner and resolving our issues.

The best part is that it connects one-to-one with every customer and easily accessible by the mobile devices on the field or anywhere.

This service helps provide quality care for a program that has tremendously changed our organization for the better.

I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it.

It's ease of use and dashboard views that you can share across the organization for easier data distribution.

Our Academy, BD, and Recruiting department drove great revenue because of this, and SalesForce did a great job in helping us drive sales, and place candidates to our clients in a short span of time.

My organization does a great job of keeping up with this software so it is very user and customer service friendly.

Major help is that it helps to streamline workflows with customers and in turn helps us to deliver fast and efficiently.

Overall, the ease of use, the ability to share reports and dashboards is very critical and helpful to us.

I love that, compared to Salesforce Classic, I can see all of the information about the Prospect or Client that I need all on one page. I don't have to go from one page to another.

It has a powerful analystics system that you can create report easily. Good integration with contacts/entities in Salesforce.

We utilize most of the Tandem software modules. All modules are very feature rich, yet very similar user interface makes learning  new features or modules seamless.

Reduced time to manage audits and track mitigation tasks. One virtual location to store documentation such as audit, risk and compliance docs.

My least favorite aspect of the software is the INABILITY to unlink the modules.

So many options available. From BCP to Risk Analysis.

Sometimes it's hard to figure out what to do in the modules. I think it's a team issue tho as most of us do not watch the videos on the products.

The software is very comprehensive and modules are interfaced as a cross reference. In addition our auditors and regulators love it.

Ease of use and to the point customer support would be the key success points. Templates are always there to get help and tutorial shows a lot to offer for beginners.

Exceptional and easy to use Information Security platform that is delivered at an affordable price.

The customer service is fantastic and is always very prompt to respond to our inquiries. I feel that they are very approachable and offer solutions when called upon.

Staff is very accessible and responsive. Excellent training provided live and recorded.

Any questions or concerns are answered immediately and the people are always friendly and willing to help.

When using the Business Continuity module, I often run into a few conflicts with the listed vendors that are linked to the Vendor Management module.

I'll be the first to purchase a change management module if/when they build it into their ecosystem.

They desperately need an onboarding component into vendor management platform.

Both good and bad, there is a lot of interplay between the different modules. Since all of the modules are tied together making a change to one may require you to make corrections to several others.

The basic functionality of many different risk management needs are addressed and for the price, it cannot be beat and the interoperability between the modules is excellent.

The best feature of the software is the ease of use for Board Reporting and tracking tasks and assignments across our organization.

I also greatly appreciate the webinars. They are very responsive to the users.

The system is always evolving and that they listen to their users. Love the access to all the training videos and super quick responses from the support team.

Cons would appear if you are to use other modules maybe, but the modul we tried revealed no staggering points.

I like the integration between the modules that provides you with a comprehensive snapshot of what the examiners are concerned about the most.

Tandem software and CoNetrix staff are both amazing.

Been a customer for over 10 years. Great company to work with and great products.

The Tandem Software is easy to use and is a good value with many useful features.

Like how the data integrate with their other module allowing the user to do less clicking.

Sometimes it can be difficult to find the exact section of information you are looking for if you don't use it often.

It is a highly manual process to go through each Risk Assessment and add the potential new control and then remove it if it is not adopted.

US Dollar

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralise and optimise the agent efforts, allowing them to handle customers' requests and manage cases.


Service Cloud was developed to offer support mobility to agents, allowing them to receive service requests and provide support from anywhere. From the Service Cloud Console, agents can manage all active cases. With the Communities tool, customers can help themselves and others with self-service capabilities. Additional Service Cloud capabilities include a Knowledge module, where both agents and customers alike can search for the answers they need. Chatter is an agent collaboration tool that allows for issue escalations, and Social Service integrates the increasingly critical social media channels directly into the customer service experience.


The Service Cloud reporting module gives front line managers the ability to see critical business metrics from real-time dashboards that are also accessible on phones or tablets.



LongDescription

Support Ticket Management

Call Transfer

Case Management

License Issuance

Surveys & Feedback

Utility Billing

Status Tracking

Multi-Channel Management

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Service Request Management

Transfers/Routing

IT Asset Management

SMS Messaging

Dispatch Management

Job Costing

Real-Time Monitoring

Workflow Configuration

Contract/License Management

Active Directory Integration

Code Enforcement

Change Management

Electronic Signature

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Project Management

Approval Process Control

Rules-Based Workflow

Blended Call Center

Lead Distribution

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Call Logging

Offline Form

Job Management

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Progressive Dialer

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Problem Management

Email Templates

Multi-Location

Self Service Portal

Customer Experience Management

Audit Trail

Outbound Call Center

Technician Management

File Storage

Screen Sharing

Mobile Access

Fixed Asset Management

Social Media Monitoring

Proactive Chat

Survey/Poll Management

Capacity Management

Compliance Management

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Historical Reporting

Bid Management

Service Catalog

Call Scripting

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Forms Management

Service History

Workflow Management

Predictive Dialer

Real-Time Updates

Email Management

Website Integration

Caller ID

Ticket Management

Permit Issuance

Budgeting/Forecasting

Starter Suite: $25 / user / month
Professional: $80 / user/ month
Enterprise: $165 / user/ month
Unlimited: $330 /user/month
Einstein 1 Service: $500 /user/month
All plans are billed annually.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Salesforce Service Cloud

Live Online

Webinars

Documentation

Videos

Tandem's web-based application is designed to manage the compliance burden of information security regulations and improve the security posture of each of its users. Tandem is a business-to-business software as a service (SaaS) company and provides 11 unique yet integrated products as part of the software suite.

Used by more than 1500 U.S. organizations, products include Risk Assessment, Policies, Business Continuity Planning, Vendor Management, Audit Management, Phishing, Cybersecurity, and more. Software features include secure document storage, unlimited users, roles & responsibilities, tasks, email reminders, and incredible support.

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