Ratings & Reviews

Overall Rating

4.54 / 5 (368)

4.50 / 5 (24)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 4, 2020

May 4, 2018

Pros/Cons

  • Pros

  • It's powerful and easy to use It's fast and stable It works well with all major browsers It's updated frequently with new functionality The support is very responsive and effective

  • Simple interface that is clean and easy to navigate. Good pricing.

  • Cons

  • The project management part in Freshservice is okay for small companies, but lacks a few features you need when managing bigger projects.

  • Automation rule are restricted in what they can use (eg you can't use tags on any rules). Project management has clearly been dropped, which is disapointing.

  • Pros

  • I think it is a very interactive software. It will be great to use. Looking forward to using the software.

  • I've been an administrative user for over eight years now, and we've designed custom applications for the system that were probably never thought of Intelex being used for!

  • Cons

  • Requires the users to do many clicks to get from step to step. Although the user will get use to the steps, less clicking would be nice.

  • We've had to overcome a couple of "quirks" in the system as far as configuration, but once we overcame those issues, it's been smooth sailing.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots