# Freshstatus vs ManageEngine ServiceDesk Plus - 2026 Comparison - Software Advice > Freshstatus vs ManageEngine ServiceDesk Plus - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/incident-management/freshstatus-profile/vs/manageengine-servicedesk-plus --- [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / Freshstatus vs ManageEngine ServiceDesk Plus Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 19, 2026 # Freshstatus vs. ManageEngine ServiceDesk Plus: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 19, 2026 # Freshstatus vs. ManageEngine ServiceDesk Plus: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/incident-management/freshstatus-profile/) [Freshstatus](https://www.softwareadvice.com/incident-management/freshstatus-profile/) 4.6 [(73)](https://www.softwareadvice.com/incident-management/freshstatus-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Freshstatus Based on 73 reviews - Top use case: Incident Management (88%) 81% of users recommend this product [](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) 4.4 [(232)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Starting Price $16.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses ManageEngine ServiceDesk Plus Based on 232 reviews - Most common industries: IT & Software Development (23%), Finance & Accounting (16%) and Health & Medicine (7%) - Top use cases: Help Desk (25%), IT Ticketing Systems (21%) and Service Desk (13%) 75% of users recommend this product [](https://www.softwareadvice.com/incident-management/freshstatus-profile/) Freshstatus 4.6 [(73)](https://www.softwareadvice.com/incident-management/freshstatus-profile/reviews/) [](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) ManageEngine ServiceDesk Plus 4.4 [(232)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.6 Based on 73 reviews Ease of use 4.6 Value for money 4.7 Customer support 4.4 Functionality 4.4 4.4 Based on 232 reviews Ease of use 4.3 Value for money 4.3 Customer support 4.2 Functionality 4.4 ## User interface * * * ## Key features Features selected based on 305 reviews from Incident Management * * * Alerts/Escalation N/A Alerts/Notifications 4.7 Automated Routing N/A Collaboration Tools N/A Status Tracking 5.0 Alerts/Escalation 4.3 Alerts/Notifications N/A Automated Routing 4.1 Collaboration Tools 4.4 Status Tracking N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Twitter/XNot enough reviews ](https://www.softwareadvice.com/social-networking/twitter-profile/)[ FreshpingNot enough reviews ](https://www.softwareadvice.com/website-monitoring/freshping-profile/)[ StatuspageNot enough reviews ](https://www.softwareadvice.com/customer-communications-mngt/statuspage-profile/) [ ManageEngine ADSelfService PlusNot enough reviews ](https://www.softwareadvice.com/mobility/manageengine-adselfservice-plus-profile/)[ ManageEngine Endpoint CentralNot enough reviews ](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/)[ Microsoft OutlookNot enough reviews ](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/) ## Reviews * * * Anthony R.IT ManagerComputer Hardware, 11-50 employees "I like the integration with Slack and E-Mail which allows you to easily keep everyone up to date on what is happening." Nov 21, 2022 VP Vivek P.Founder & CEOComputer & Network Security, 11-50 employees "Domain Customisation is hard to implement and having many hiccups." Jul 26, 2022 YK Yurii K.Technical Support SpecialistNon-Profit Organization Management, 501-1000 employees "It's not only good for ticket management, it's also good for creating reports and asset tracking." Apr 9, 2026 VR Verified ReviewerSystem AdministratorInsurance, 201-500 employees "Occasional bugs can slow things down, and updates sometimes change things without clear explanation" May 5, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Freshservice vs Freshstatus](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/freshstatus/)[ilert vs Freshstatus](https://www.softwareadvice.com/incident-management/freshstatus-profile/vs/ilert/)[Freshservice vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/manageengine-servicedesk-plus/)[Freshdesk vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/crm/freshdesk-profile/vs/manageengine-servicedesk-plus/)