Fusion Framework System vs JIRA Service Management

RATING:

4.5

(47)

Fusion Framework System has 47 reviews and a rating of 4.45 / 5 stars vs JIRA Service Management which has 667 reviews and a rating of 4.47 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (47)
4.5 (667)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
June 5, 2024
June 12, 2024
Pros/Cons
  • Pros

  • Additional connectors may be purchased to help connect Fusion to mass notification tools and CMDB systems. Great support from regional user groups available across the country.
  • I have used a number of business continuity software systems, as this one is the best one I have used to date. It is more user friendly, more intuitive the all the others I have used.
  • Cons

  • Primarily used for Business Continuity but with limited support for Disaster Recovery.
  • The verbiage and terminology can be a little confusing at times.
Read all user reviews
  • Pros

  • Jira has all the necessary tools that make a good service desk. Users can file requests by categories and it automatically gets assigned to the support person responsible for the job.
  • Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
  • Cons

  • When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
  • Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).
Read all user reviews
Pricing Range
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FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos