--- title: "ilert Software Reviews, Demo & Pricing - 2026" description: "Review of ilert Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/incident-management/ilert-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / ilert Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/server-monitoring/ilert-profile/reviews/)[Alternatives](https://www.softwareadvice.com/server-monitoring/ilert-profile/alternatives/) # ilert Review From €19-€49/month Free version Free trial 4 plans Wondering if ilert is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ilert 4.7 [(65)](https://www.softwareadvice.com/server-monitoring/ilert-profile/reviews/) Pricing Starting at €19.00 per user per month ### About ilert ilert is an incident management, on-call alerting, and status page platform with a built-in AI SRE, made and hosted in Germany. ilert's AI SRE does the investigating: it pulls the relevant logs and metrics, correlates the incident with recent deploys and config changes across your existing tools, and attaches a hypothesis plus a specific proposed fix to the live incident. Engineers start from a hypothesis instead of a blank terminal, review the evidence, and decide. The AI runs the investigation, your team makes the call. The AI SRE is read-only by default, scoped per team, and every step is audit-trailed. ilert is ISO 27001 certified, GDPR-compliant, and supports NIS2 and DORA requirements. One platform covers the full lifecycle: AI investigation, voice-capable multi-channel alerting, on-call scheduling, and status pages, with 150+ integrations. Auto-import migrates users, teams, schedules, and escalation policies. Wondering if ilert is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. ## ilert User Interface ## Popular ilert Alternatives Main Product ilert 4.7 [(65)](https://www.softwareadvice.com/server-monitoring/ilert-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.71Customer support - 4.42Functionality Pricing Starting at €19.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(794)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Site24x7](https://www.softwareadvice.com/cloud-management/site24x7-profile/) 4.7 [(379)](https://www.softwareadvice.com/cloud-management/site24x7-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.50Value for money - 4.49Customer support - 4.62Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Datadog](https://www.softwareadvice.com/bi/datadog-profile/) 4.6 [(367)](https://www.softwareadvice.com/bi/datadog-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.12Value for money - 4.28Customer support - 4.52Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [PagerDuty](https://www.softwareadvice.com/it-management/pagerduty-profile/) 4.6 [(220)](https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.23Value for money - 4.34Customer support - 4.41Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Mitti (by SafetyCulture)](https://www.softwareadvice.com/cmms/iauditor-profile/) 4.6 [(355)](https://www.softwareadvice.com/cmms/iauditor-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.47Value for money - 4.54Customer support - 4.44Functionality Pricing Starting at A$29.00 per month Get Price ## ilert Pricing and Plans Starting price: €19.00 per month Free Trial Free Version Free €0.00 per user, per month No plan information available Pro €19.00 per user, per month No plan information available Scale €39.00 per user, per month No plan information available Enterprise €49.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ilert Features - Popular features found in Incident Management Alerts/Notifications Audit Trail Communications Management Corrective and Preventive Actions (CAPA) Investigation Management IT Incident Management On Call Scheduling Safety Incident Management Status Tracking Ticket Management Workflow Management - More features of ilert Activity Dashboard API Automated Scheduling Availability Management Calendar Management Calendar Sync Customizable Templates Drag & Drop Email Alerts Email Integration Employee Management Event Logs Generative AI Google Meet Integration Group Scheduling Incident Reporting Issue Management Maintenance Scheduling Mobile Access Mobile Alerts Monitoring MS Teams Integration Multi-Channel Communication Multi-Language Multi-Location Real-Time Notifications Real-Time Reporting Real-time Scheduling Real-Time Updates Reminders Reporting & Statistics Scheduling Service Level Agreement (SLA) Management Single Sign On SMS Messaging Team Calendars Third-Party Integrations ## ilert Integrations Pingdom Integration rated undefined from -1 review GitHub Integration rated undefined from -1 review New Relic Integration rated undefined from -1 review Okta Integration rated undefined from -1 review PRTG Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review See all 53 integrations ## ilert User Reviews ## ilert customer ratings - Overall rating: 4.7/5 - Total reviews: 65 ### Rating distribution - 5 stars: 44 reviews (68%) - 4 stars: 20 reviews (31%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.5/5 - Customer support: 4.7/5 - Functionality: 4.4/5 --- ### iLert - Simple and powerful - Overall rating: 5/5 - Reviewer: Manojkumar c. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. With iLert all our critical incidents are addressed with less responsive time. the notification features from iLert are aswesome #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like schedule layers, multiple responders, status pages, and uptime monitors #### Cons Can have more features in status pages and overall all the feature are cool #### Vendor response Hey Manojkumar, great review, thank you. This is very motivating. We are already working on more features for the status pages :-) Replied September 2022 --- ### Simple & effictive alerting solution - Overall rating: 5/5 - Reviewer: Paul N. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In general we are happy with ilert. It really increased the quality of our systems and it was fully accepted by our team members. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It simplicity and clear concept with the separation between Alerts & incidents (we used pagerduty before and it was confusing) #### Cons The feature and price balance between the Pro and Scale plan. Some features in the pro plan we do not require but some features in the Scale plan sound very appealing but not for the price of the Scale plan. #### Reasons for switching to ilert Pagerduty was not useable in terms of usabiltiy & speed --- ### Feature options help a lot - Overall rating: 4/5 - Reviewer: Nathan V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Currently iLert has been a great help at quickly responding to issues with my clients sites even when our own internal monitoring tools are delayed. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Notifications coming from AWS as well as our internal monitoring systems #### Cons We could not find a connection option to HubSpot. #### Reasons for choosing ilert I was not involved in the process --- ### A solid product for on-call duty - Overall rating: 5/5 - Reviewer: Abdullah T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its a good product that fits our use case of different teams monitoring different services, where each services are also living under different environments. This requires a complex level of customization of notifications & alerts, and ilert works perfectly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Integration with monitoring software like Zabbix, and supporting their latest releases very quickly. - Separate API per environment allows more flexible grouping. - Clean escalation policies with step-by-step configuration. - On-Call scheduling shown in visually colorful way. - A wonderful reporting tool to view past alerts/notifications and generate regular reports. #### Cons - Editing on-call scheduling requires to figure out interaction (where to click, what to add etc.). A help/guide inside the software would be helpful. - Removing an on-call person from a period in between schedule, changes the whole schedule up for everyone next in queue, hence needs to do adjustments for all the next on-callers. #### Reasons for choosing ilert Way more direct support from ilert team in helping setup ilert across the infrastructure. It was a better fit with the organization structure. #### Reasons for switching to ilert VictorOps got broken after Zabbix changes their internal alerting in their new 4.4 version, and even though they manage to fix it after opening a support ticket, a lot of time was spend waiting for upgrade to be pushed to production. During this time, ilert (and other products) were also tested as possible replacement. #### Vendor response Hi Abdullah, Thank you very much for taking the time to review iLert. I'm glad to hear that you like our deep integration with Zabbix, our on-call management features, and our in-depth reporting. Regarding editing on-call schedules: a major upgrade to editing on-call schedules is in the works and will be ready towards the end of this year. Stay tuned and thanks again. Birol Replied November 2020 --- ### ilert in our MSP - Overall rating: 5/5 - Reviewer: Sachin D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Incident management tools are fantastic, The on-call alerting helps us reliably ensure that alerts are actioned perfectly without delay. #### Cons At first the integrations where not all there but they have since developed a lot more to help us and upon request make it even easier. #### Reasons for choosing ilert Better functionality, good support and Birol was key. --- ### Quick customer response, easy to use and competitive pricing - Overall rating: 4/5 - Reviewer: Heike K. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros You set it up once and it just works. We received a hands on demo with the iLert team, configured the rest of our uptime monitors and api integrations ourselves. It took a few minutes to get all users on board and since then, we did not even need to touch the browser if anything on our side goes wrong, we simply use the iLert mobile app for the whole incident lifecycle. #### Cons We would still love to see a few more features in the future like postmortems or a whatsapp integration. #### Reasons for choosing ilert Early in our integration attempts we realised that we were in need of an additional integration for our internal monitoring tools that we developed inhouse to ensure our video backup storages are healthy. It was a matter of days for the our feature request to become available, even though we were still a trial customer. The fact that the pricing was extremely competitive was just a cherry on top. #### Vendor response Hi Heike, thank you very much for taking the time to review us and we are happy to hear that you were up and running quickly with iLert. Thanks also for your suggested features. A postmortem feature is something we are currently discussing and might include in our roadmap. I will make sure to reach out to you personally, once things become concrete. Birol Replied August 2020 --- ### ilert review - Overall rating: 5/5 - Reviewer: Giovanni R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ilert has been very positive—it’s reliable, easy to use, and highly effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about ilert is its reliable alerting system, seamless integrations with other tools, customizable escalation policies, and the intuitive, user-friendly interface that makes incident management much easier. #### Cons What I liked least about ilert is that the mobile app can occasionally lag, and some advanced settings are not very intuitive or require additional documentation to fully understand and configure efficiently. --- ### Would definitely recommend Ilert! - Overall rating: 5/5 - Reviewer: Solaiman E. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Using it for stand-by shift. Zabbix alerts, Wazuh, prtg and much more internal monitoring tools that we use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the way of how ilert works and all the functions it has to offer. Also creating schedules for diffirent teams is easy to do. I would definity recommend Ilert. Its also really cheap. #### Cons I dont have any cons for ilert. The product works really well! I don't have any feedback at this moment. Keep going! --- ### "Reliable and Efficient Incident Management with iLert" - Overall rating: 5/5 - Reviewer: uthara s. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it provided reliable incident alerting, seamless integrations, and effective on-call management, making incident response faster and more organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about iLert is how easy it made managing on-call schedules and how reliable the alerts were — it really helped us respond to issues quickly without missing anything important. #### Cons What I liked least about iLert is that the initial setup felt a bit tricky and took some time to get used to. --- ### Uptime monitoring and advanced alerting - Overall rating: 5/5 - Reviewer: Kaan .. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were looking for a simple solution that monitors our online shops and calls our engineers in case of any issues. iLert helped us to minimize the impact of IT related issues to our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The mobile app! Once everything was setup, we relied on the mobile app for ongoing use. Since the introduction of uptime monitoring, iLert covers all our monitoring and alerting needs. #### Cons Would love to have a reminder when an on-call shift starts. #### Vendor response Kaan - thank you very much for taking the time to leave us a review and for being an iLert customer for such a long time. It is great to hear that iLert helps your company to increase uptime for your customers. Reminders for on-call shifts will be available later this year. Thanks again, Birol Replied August 2020 --- Showing 1 - 10 of 65 Reviews [See All Reviews](https://www.softwareadvice.com/server-monitoring/ilert-profile/reviews/) ## ilert Popular Comparisons [Freshservice vs ilert](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/ilert/)[Site24x7 vs ilert](https://www.softwareadvice.com/server-monitoring/ilert-profile/vs/site24x7/)[Datadog vs ilert](https://www.softwareadvice.com/bi/datadog-profile/vs/ilert/)[PagerDuty vs ilert](https://www.softwareadvice.com/server-monitoring/ilert-profile/vs/pagerduty/)[Mitti (by SafetyCulture) vs ilert](https://www.softwareadvice.com/cmms/iauditor-profile/vs/ilert/)[JIRA Service Management vs ilert](https://www.softwareadvice.com/server-monitoring/ilert-profile/vs/jira-service-management/)[Pirani vs ilert](https://www.softwareadvice.com/server-monitoring/ilert-profile/vs/pirani-riskment-suite/)[Better Stack vs ilert](https://www.softwareadvice.com/compare/185395-Better-Stack/vs/214489-ilert/) [Compare All Alternatives](https://www.softwareadvice.com/server-monitoring/ilert-profile/alternatives/) ## Other Top Recommended Incident Management Software [VelocityEHS](https://www.softwareadvice.com/compliance/velocityehs-profile/) **4.4** (85) Recently recommended **25** times [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) **4.4** (80) Recently recommended **20** times [Healthcare Compliance Software](https://www.softwareadvice.com/cloud-security/the-guard-profile/) **4.9** (32) Recently recommended **9** times [Intellect QMS AI](https://www.softwareadvice.com/manufacturing/intellect-eqms-profile/) **4.6** (84) Recently recommended **4** times Stuck Between Options? 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