Excellent; we have been impressed by the attentive and available customer support as well as the user efficiency.

We selected Incident Tracker for use in a 400-person organization as we had outgrown our homegrown system. We had received positive feedback from organizations of a similar size that they found the program useful, and the reporting function has saved us time as well. Brett Hart has been a fantastic resource for us as we have launched this program!

We would like to be able to 'tag' employees to review and respond to reports rather than assigning them to one person at a time, as our previous system had this functionality. Otherwise, I can't think of anything else we would change!

I work at a residential campus for kids with behavior issues so we use the software to not only log specific incidents that occur, but we also use it so that each program can track/log the daily activity of clients - each program on campus creates a daily shift report using Incident Tracker.

The software allows the user to keep a chronological record of all incidents that occur or need tracking. The software allows the user to search for past records using a variety of filters.

Although the software offers a variety of filters in which the user can search for info in the system, the search function almost has too many option and can be overwhelming when trying to run a search of old reports.

I would say it is a good tool for the field I work in. With the constant need to keep track of multiple youths and events it gives a good foundation for that. Most of the issues I have are within the bugs that are sometimes present.

I like the ease of use during a day of work. The ability to review previous logs if need be.

Its buggy and slow at times. The log will sometimes to erased. The product will choose 1 day to not load at all.

I used this product at a previous employment placement and loved it! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST!!!!

Very user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like! I also like the reports that I can run in the program.

Would be helpful if multiple users could be assigned to a report to add information. That is all I can think of!

I love using it

This software is user friendly and easy to use

The new search feather is a little confusing

We love the system and ease of use.

Each user can have different levels of ability. The documentation or tracking of all action taken or submitted with report.

Duplication of fields when a report is filed.

Overall we adore this program and it's features. This is an excellent product to fit small and semi large agencies. It was able to assist us in getting a handle of a manual process which had quickly outgrown itself.

This software allows us to visualize and quickly analyze incidents which are open and pending actions.

We would like to see the ability to have incidents assigned to more than one person. For example, if a client has a medical situation, we sometimes have to route a review to the nurse manager and the program supervisor of the clinical service. This slows down our wrapping up the incidents .

We have recommended incident tracker to a number of our colleagues. It's handily customizable and we can run reports in a flash. We continue to be pleased with the platform. Additionally, tech support is always swift to handle our technical requests if needed. Highly recommend.

I am enjoying the last platform upgrade - looks sleeker and appears faster. We love the activity hotspot and trending reports.

The process of status update open / reviewer / closed is a bit clunky.

This is a very good and basic incident management/tracker program. It is easy to use on the staff end. I am able to gather enough information and investigate the matter. It is very customizable and the staff are great to make changes.

Ease of use, internet based, ability to modify to meet the needs of the company

Reporting could be more robust and a bit easier to use. Would like to be able to change some of the fields that currently cannot be changed.

Very positive experience with this system and people running it. Very helpful with the launching of the platform - helpful with any questions we have, quick to help us with any problems we run across Helpful to find creative solutions for requests.[SENSITIVE CONTENT] on our account has been wonderful!

I like how customizable the reports and categories can be, how thorough the workflows and the notifications can get.

Would like to ability to customize the notifications (email and text) going out. Would like to ability to assign the report to multiple people. Would like automatic reports email or able to be sent out automatically - more thorough reports and analytics. Cleaner reports with incident details.

I am able to rely any issues with specimens to the clinics we serve in a timely convenient manner.

Don't like that the clinic/Facility I am sending the incident to does not automatically populate the person I am sending it to. I have to manually search for the person and assign them a ticket.Also would like a notification to let me know that the person has seen the incident report even if they are taking further actions to resolve it.

able to look back a info on youth and how certain incidents are handled and if its successful

easy to use easy to explain to new staff and self explanatory

nothing, great system and love being able to look back over previous similar incidents and how they were handled and the outcome

Great experience. We went from tracking on a Word document to Incident Tracker. It is a great way to track issues, trends, train staff on handling incidents, and have a system for systematic manager follow up.

Rolling this out was easy and almost seamless. The graphs and data I can pull from it are helpful and easy to get. Notifications to managers make follow-up easier to do in a timely manner. Tracking trends is important in security management.

The banned patron feature is a bit clunky and only someone with admin rights can use it. Could be a bit easier to use this function.

My experience has been very positive and I would recommend them to other agencies. Their help desk is always responsive and I have a resolution promptly.

It is very easy to use and navigate. They continuously improve the software and add features. It is cost effective solution. Data can be exported to excel.

there is no way to archive old reports when a new year begins.

System is user friendly for staff entering the incident report and staff reviewing reports.

Workflows and setup can be difficult, but worth the effort for the ease in tracking reports.

great customer service; very responsive and addresses issues effectively

report writing capabilities are well developed

a few features were not as customizable as we had wished

Report submittals are straightforward and our representatives are always willing to help.

The backend set-up is not very straightforward.

Its apart of my daily reports for work.

I like that its a simple process to learn and understand.

I dont like that it doesn't always save my work and then i have to re-do the work all over again.

I appreciate the amount of features on incident tracker for categorizing incidents. It is a user friendly, self explanatory software.

It would be good it the reports saved automatically as you type, so that if the internet disconnects you don't loose your progress in writing lengthy reports.

the ease of use is very simple even to those who are a little computer illeterate

there isn't really anything i can comment on, never had any issues with anything.

Easy to use. When using to submit multiple reports daily, it’s nice to have minimal clicks and keystrokes to enter info and use the tab key to move around the form and not have to bounce between keyboard and mouse.

Auto save does have a mind of its own occasionally.

Very easy to use and we use this tracker often

That our communication with the customer has improved

Just that we have to use it as much as we do

I like you can add more notes to already logged reports.

I do not like that other people can add notes your logged report without your permission.

Incident Tracker makes it easy for library staff across locations to share reports. It keeps all the reports in one place and is easy to search.

It is a little hard to integrate photos and videos into the reports.

Incident Tracker is easy to use and gets the job done.

I can't think of anything that is an issue for me with this software.