While I've yet to fully integrate all core system alerts, it looks like it can integrate with pretty much everything. The free tier seems extremely generous considering everything it offers.

Business and application wise, everything has been great. We appreciate all the great customer service we have received from George.

Very similar mobile interface. Good way to quickly see what team and who is on call during an outage or a incident.

Plenty of features + ease of integration with other services (influxdata in particular). Support quality is very nice.

Satisfied given the amount of money we pay with them.

Ability to set quiet hours is great to allow people to get a good night's sleep without leaving big gaps in coverage.

But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go.

Very good experiences with Opsgenie. It is one of the best products out there.

Schedule and users are very configurable. Very easy to use and reliable.

I love the mobile app, it's really easy to use and you can change the sound of the alert. It help us really good for alerts.

What I like the most about OpsGenie is its notification system.

I personally use override very often so I like that you can do it on the web or in the app, but I prefer the web for this.

The app can be a bit hard to navigate through, but more so on previous versions.

Overall  we are happy and  glad to recommend  OpsGenie at  any other organization.

Extracting information from the integration and showing it up in the alert is difficult to setup.

Overall Opsgenie is a very reliable solution if your main goal is to have reliable delivery of alerts to the support staff.

Some of the UI elements are confusing or non-intuitive.

Overall experience was good and we have been reaping significant benefits from this tool.

We were able to get a really good Pricing and Number of integrations is awesome.

Easy to configure teams with on call rosters and notifications through multiple communication channels.

Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice.

The ease of managing schedules is very good, and the alerting works well. Pretty much all you need.

The integration with a lot of the core services we use made this a clear winner when reviewing. The ongoing communication from the team allows us to be confident in how the product is working.

Perch is a perfect compliment to our services as it provides the SOC portion to security and their team then works with ours to get our customers taken care of.

The people at Perch from the top to the bottom are great. If you run into issues, have questions, or just need some advice, they are there for you.

It works well, has great integration support, easy to deploy and manage, and the company is great to work with and provides awesome support.

Additionally, this solution seamlessly combines NDR and SIEM into one slick easy to use and navigate solution portal.

Alerting when things stop working. When things flatline, there's nothing configured out of the box that will notify you.

Great benefits with insight into information we would not have had otherwise. Great team and the desire to provide excellent customer service.

This enables us to have our team trained with greater ease. The Perch team is very experienced, take their time in getting everything setup and very responsive to communications.

Our team has always been impressed with the team from Perch and their knowledge of the product and their willingness to help has always been Top Notch.

Has assisted us with our clients and located previously unseen security issues which has lead to greater trust with our client base.

It could be designing a query or dashboard to help finding a specific record. Also the constant improvement to the platform is great.

Easy of implementation and the setup of the appliances at each location is great. The web portal reduces our overhead and maintenance cost.

Sometimes links don't take you to the correct alert, which can cause confusion. Physical sensors can go offline which is troublesome given the remote nature of all employees.

MSP friendly threat detection. This space is filled with solutions designed for large enterprises, which is out of reach for a lot of typical MSP customer sizes and budgets.

Speed of the platform overall - some days, it drags hard.

We have multiple success stories from this product where a significant crisis was stopped before it became a crisis.

The team at Perch is very helpful and SUPER easy to work with. Support is a pleasure to work with and will always find a solution quickly.

Their network sensors take in data from various feeds (like FS-ISAC) to look out for trending indicators of compromise in your business sector. Web interface is very intuitive and clean.

Perch has a very tight community and clearly built by people with great security experience.

We love that it integrates with CW Manage is a huge plus.

To be quite honest they have built a tool that anyone could build but they are selling the community and their willingness to continue to improve upon their tool.

Customer support/noc interactions are fantastic.

US Dollar

Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for Android and iOS enabling users to respond quickly to incidents from mobile devices.


Opsgenie keeps teams notified via push notifications and lets responders contact individuals through calls, text messages, Skype and emails during incidents. It allows businesses to identify, manage and track service units via service catalogs, and manage on-call schedules and actions right from the application. Additionally, it provides templates, chat channels and video conferencing tools to automate and manage communication with stakeholders and responders.


Opsgenie enables businesses to track and analyze response actions and identify areas of opportunities and success. It integrates with several third-party software such as Datadog, New Relic, Jira, Amazon CloudWatch, Slack and more. Pricing is available on monthly subscriptions.



LongDescription

User Management

Status Tracking

Application Management

Mobile Alerts

Email Alerts

Templates

Real-Time Monitoring

Scenario Planning

Single Sign On

On Call Scheduling

Team Calendars

Disaster Recovery

Transaction Monitoring

Calendar Management

Customizable Fields

Collaboration Tools

Problem Management

Event Logs

CPU Monitoring

Contact Management

Audit Trail

Uptime Reporting

Server Monitoring

Mobile Access

Dashboard Creation

Multi-Channel Communication

FTP Monitoring

KPI Monitoring

Real-Time Notifications

Email Management

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Reminders

Automated Scheduling

Service Level Agreement (SLA) Management

Chat/Messaging

Incident Reporting

Dashboard

Root Cause Analysis

IT Incident Management

Alerts/Escalation

Reporting/Analytics

Monitoring

Prioritization

Remediation Management

Incident Management

Communications Management

Mail Server Monitoring

Corrective and Preventive Actions (CAPA)

Secure Data Storage

Issue Auditing

Video Conferencing

File Sharing

Real-Time Chat

Web browser (OS agnostic)

Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. 

https://www.atlassian.com/software/opsgenie/pricing

We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

OpsGenie

Live Online

Webinars

Documentation

Videos

ConnectWise SIEM (formerly Perch) is a threat detection and response management solution that allows organizations to design, deploy and manage custom cybersecurity programs. The platform includes a threat hunting functionality with drill-down capabilities, which assist administrators with evaluating threat alerts, logs and related information.


ConnectWise SIEM allows enterprises to detect potential threats, security issues and malicious activities across the network and connected devices via a unified portal. IT professionals can gain visibility into Windows logs, active assets, HIPAA and PCI DSS compliance, networking status and other metrics via a dashboard. Additionally, users can evaluate issues, instance and other events through real-time alerts and store the information in a repository for future reference.


ConnectWise SIEM supports integration with a variety of third-party applications such as G Suite, Microsoft teams, Cisco, Salesforce, Bitdefender, Freshdesk, and more. Pricing includes monthly subscriptions and support is provided via phone, email and other online measures.



Log Management

Activity Tracking

HIPAA Compliant

Event Tracking

Threat Response

Security Auditing

Endpoint Protection

Compliance Management

Event Analysis

Risk Alerts

PCI Compliance

Visual Analytics

Reporting & Statistics

Audit Management

Continuous Monitoring

Third-Party Integrations

Intrusion Detection System

Threat Intelligence

Activity Monitoring

IT Reporting

Data Security

Issue Management

Anomaly/Malware Detection

Windows 7

Windows Vista

Windows XP

Mac OS

Windows 8

Windows 10

Pricing for Perch Security starts at $10 per user per month.

OpsGenie vs ConnectWise SIEM

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