About StatusCast

StatusCast is a unified communications platform that integrates with dozens of leading IT operations and uptime monitoring applications so it is now easy to incorporate enhanced communications directly into enterprise workflow, ticketing and incident management processes.

Companies use StatusCast to reduce their number of help desk tickets, proactively communicate IT outages and scheduled maintenance to their employees and customers, showcase the uptime availability of critical applications and assist in the root-cause analysis of IT incidents.

StatusCast lets IT start the conversation — saving companies time and money.


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17 Reviews of StatusCast

Average User Ratings

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Showing 1 - 17 of 17 results

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September 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2020

Great tool for IT communication

Pros

It has been used campus wide for IT related maintaience and communication , Great tool for IT communication

Cons

Sometimes it has issues with modifying and resending the communication with existing events

August 2020

Austin from College of Charleston

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Austin Hunt's Review of StatusCast (College of Charleston)

It's been really great, it's super user-friendly and the chat/support team is always reliable and responsive.

Pros

I really like its integration potential through the API that it offers. Plus, the documentation of that API is stellar.

Cons

This is minor but I'm not a fan of the limit on the number of components we can create. Especially in the context of nested components. Having three components nested within a component simply for the purpose of categorizing the subcomponents shouldn't result in a component total of 4, but rather 3.

Reasons for Choosing StatusCast

I was not involved in the purchasing of statuscast, but I am involved in its implementation as a member of an Enterprise Applications team for the college.

December 2020

Miguel from UC San Diego Health

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

December 2020

StatusCast for Hospital Infrastructure

Overall, set up was easy, adding users was simple and direct. Administration is a breeze.

Pros

Ease of use and deployment. The production page is simple and not busy at all, making for a comfortable and inviting view of our page.

Cons

I wish the published page had a bit more flexibility than whats avialable but it gets the job done. The amount of components offered could be a bit higher to offer more flex during set up.

Reasons for Choosing StatusCast

It really came down between StatusCast and Status.io, and for the money and tools available, StatusCast knocked it out of the park for us. It filled a need that was imperative to fill in our organization that offered a cloud based reporting tool. Its incredibly important to notify our HUGE user base of any impactful performance issues and StatusCast made it simple, clean and easy to interpret.

January 2021

Sunyo from VeloDimension

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Awesome service for system status!

It's awesome! Great support, great engineers!

Pros

It's pretty sleak. We were the first complex customer and StatusCast hand-held us along the way to our launch today!

Cons

Since we were able to get most features that we need during the implementation, not a lot of cons. However, moving forward, as StatusCast gets more customers, I am not sure how flexible it will be.

Reasons for Choosing StatusCast

Flexibility

Reasons for Switching to StatusCast

More robust, off-the-shelf solution.

February 2021

Shawn from Nelnet Business Services

Company Size: 5,001-10,000 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

February 2021

StatusCast Rocks!

Pros

The ease of use and simple layout for updates

Cons

There was difficulty setting it up from the CNAME we currently had in place. It took a bit longer than anticipated, but it was resolved eventually.

August 2020

Dana from Federal Signal

Company Size: 501-1,000 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

StatusCast Base Features

excellent

Pros

Integration with Microsoft Azure platform

Cons

None, most features were included in the base product

Reasons for Choosing StatusCast

included Features

February 2021

Jennet from Five9 Inc.

Company Size: 10,000+ employees

Industry: Telecommunications

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2021

Functionality of StatusCast

Pros

Our company started using this since last year (deployment phase stage) and I find that it function as much as our previous communication tool. I believe this tool helped us in many ways, where some functions from our previous tool is now working, like selecting several database servers with ease. I do not think that it will be that possible.

Cons

What I least like about this product is the status of the incidents, whereas the completed incident only has the option of resolved. It would be nice if we can have the "closed" or "implemented" status.

February 2021

Tim from Portsmouth Public Schools

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

February 2021

Does the job

Pros

It's very easy at a glance to check the status of our critical applications.

Cons

Having to re-authenticate for each section selected down the sidebar.

February 2021

Willis from NS1

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2021

Easy to Use and Keep Customers Updated

The status page has decreased the amount of support tickets our company receives because of the ease of getting customers to subscribe to our updates and stay up to date with any incidents. We keep our internal company and external customers up to date with the ease of posting in one place.

Pros

The easy updates to existing incidents is by far my favorite feature. This makes it simple to update your customers rapidly and keep them up to date.

Cons

We have some automation that creates drafts of incidents that are sometimes hard to find the right views to delete them from. But in general, the UI is great and pretty easy to follow.

February 2021

Ramesh from Trimble

Company Size: 10,000+ employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2021

StatusCast Review

Pros

Customization is very easy and simple, Also biling is flexing.

Cons

Custom integration is not as easy as like other status page tools.

September 2019

Maria from naviHealth

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Communication is Key

Honestly, the product is amazing, and it's making my life a lot easier as I can post messages and downtime in the app quickly so that users are aware and if it's a short downtime, I don't have to send out a notice, it's just simply tracked there. I think having a dashboard and being able to show uptime is key in a SAAS based world and allowing users to help themselves rather than submitting cases to Support for updates, is a more efficient way to handle these types of problems going forward.

Pros

I like the ability to alert specific groups of users per each component. Having control over who you notify, for what products, or specific functionality so you can cater targeting messaging is huge in the Support realm. Allowing folks to sign up for text messages notifications rather than email so you don't have to deal with IT security restrictions is just a massive help in the healthcare industry were security is extremely strict and traffic is heavily monitored.

Cons

I'd like to be able to manage my list of contacts better. I want to know who has never signed in so I can remove them from the list of subscribers. I want to know when people leave that I can remove them from the list with ease. I'd also like a better way to handle and manage templates, because copying and pasting sometimes doesn't adjust well so having to get the HTML version to manipulate changes can sometimes be very time consuming. Posting an incident needs to be a little more streamlined - for example, if you tie a template to a type, it should auto-populate below and it should auto-fill in the date, etc. so you can see it before you post it so you'll know the formatting looks right. Please allow for a better calendar view - looking at newest to oldest is off-putting and users seem to have a hard time reading that - perhaps showing an actual calendar or "TODAY" highlighted in Orange so people's eyes are draw there, would really help. Lastly, the reporting really needs to be exportable - I need to be able to pull a list of folks who have signed in - not just from their creation date so that we can leverage account management to ensure that the contacts we have listed actually are in the "know" about system outages and scheduled maintenance.

Reasons for Choosing StatusCast

NA

September 2019

Debbie from Allied Solutions

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

September 2019

Keeping Clients Updated

StatusCast has provided us a mechanism by which we can notify an ever-changing client/vendor database with up-to-the minute notifications on several different organization applications that otherwise would involve regular maintenance and clunky tracking processes. Furthermore, as a third party application, StatusCast provides the ability to get the word out even when our organizational communication systems are out of service.

Pros

Low maintenance requirements, ease of implementation, instant notification to clients, and up-to-date dashboard status. Implemented both an external facing and internal facing application, allowing us to keep our field informed on topics not applicable to clients or vendors.

Cons

Minor limitations prohibiting some flexibility in notification specificity; yet, we were still able to adjust and keep the application design applicable to multiple organizational applications with differing client/vendor databases

September 2020

Andrea from Zotec Partners

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2020

Status Cast: Our Communication

I've appreciated having such a quick route to our stakeholders inboxes.

Pros

The purpose is set and it's built for what it does. Nothing superfluous, let your users know what's going on.

Cons

Preset templates could be a fun addition, show off some of the features we can't see inately.

November 2019

marc from Incomm OLS

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2019

Status Cast Review

Centralized Notification System is great for alerting all parties from all departments

Pros

Easy to Admin to customer needs Easy to Admin our Company needs

Cons

Nothing really at this point to critique. Still Learning

January 2020

Rob from OnShift

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2020

StatusCast is a clean app

Pros

Exceptional support, ease of configuration, clean and concise.

Cons

Limited data sources and ability to add multiple accounts for the same data / service provider.

October 2019

Ethan from Epicor

Company Size: 5,001-10,000 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2019

Great support for a solid product

We are satisfied that our evaluation of status page packages led us to Statuscast.

Pros

I like the granular control Statuscast gives me over my incident communications, and it allows me to automate away from human errors with feature-rich communication templates. Support personnel are also stellar - they're super helpful, and they're nice to me when I'm an idiot.

Cons

The pricing seems a little extreme for a message queueing service.

Reasons for Choosing StatusCast

more granular control

September 2019

Donna from Lime Energy

Company Size: 201-500 employees

Industry: Utilities

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2019

StatusCast Notifcations Make Life easier

Again - keeping everyone involved, and updated.

Pros

I love being able to keep our users updated on all activity within the organization, from software updates to outages.

Cons

n/a Everything has been great so far. No complaints.