StatusCast Software

About StatusCast

StatusCast is a unified communications platform that integrates with dozens of leading IT operations and uptime monitoring applications so it is now easy to incorporate enhanced communications directly into enterprise workflow, ticketing and incident management processes. Companies use StatusCast to reduce their number of help desk tickets, proactively communicate IT outages and scheduled maintenance to their employees and customers, showcase the uptime availability of critical applications and assist in the root-cause analysis of IT incidents. StatusCast lets IT start the conversation — saving companies time and money. ...
Close

Image 1 of 6

Creating a subscriber account

StatusCast User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 23 reviews

Justin

Verified reviewer

Company size: 201-500 employees

Industry: Airlines/Aviation

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

September 2021

StatusCast

Great to work with both during the initial trial and testing and as we went into deployment and needed some help on a couple of topics.

Pros

The ability to have both public and private components on a single portal is something we could not find from other suppliers

Cons

Setup is a little more complicated due to the high degree of customisation available. Reporting could be improved.

Reasons for choosing StatusCast

StatusPage would require us to have two separate status pages, one for private component that require a login to view and another for public components where no login is required.

Reasons for switching to StatusCast

Ability to support logins for customers to view the status of private infrastructure

Maria

Company size: 1,001-5,000 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2019

Communication is Key

Honestly, the product is amazing, and it's making my life a lot easier as I can post messages and downtime in the app quickly so that users are aware and if it's a short downtime, I don't have to send out a notice, it's just simply tracked there. I think having a dashboard and being able to show uptime is key in a SAAS based world and allowing users to help themselves rather than submitting cases to Support for updates, is a more efficient way to handle these types of problems going forward.

Pros

I like the ability to alert specific groups of users per each component. Having control over who you notify, for what products, or specific functionality so you can cater targeting messaging is huge in the Support realm. Allowing folks to sign up for text messages notifications rather than email so you don't have to deal with IT security restrictions is just a massive help in the healthcare industry were security is extremely strict and traffic is heavily monitored.

Cons

I'd like to be able to manage my list of contacts better. I want to know who has never signed in so I can remove them from the list of subscribers. I want to know when people leave that I can remove them from the list with ease. I'd also like a better way to handle and manage templates, because copying and pasting sometimes doesn't adjust well so having to get the HTML version to manipulate changes can sometimes be very time consuming. Posting an incident needs to be a little more streamlined - for example, if you tie a template to a type, it should auto-populate below and it should auto-fill in the date, etc. so you can see it before you post it so you'll know the formatting looks right. Please allow for a better calendar view - looking at newest to oldest is off-putting and users seem to have a hard time reading that - perhaps showing an actual calendar or "TODAY" highlighted in Orange so people's eyes are draw there, would really help. Lastly, the reporting really needs to be exportable - I need to be able to pull a list of folks who have signed in - not just from their creation date so that we can leverage account management to ensure that the contacts we have listed actually are in the "know" about system outages and scheduled maintenance.

Reasons for choosing StatusCast

NA

Miguel

Company size: 10,000+ employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

December 2020

StatusCast for Hospital Infrastructure

Overall, set up was easy, adding users was simple and direct. Administration is a breeze.

Pros

Ease of use and deployment. The production page is simple and not busy at all, making for a comfortable and inviting view of our page.

Cons

I wish the published page had a bit more flexibility than whats avialable but it gets the job done. The amount of components offered could be a bit higher to offer more flex during set up.

Reasons for choosing StatusCast

It really came down between StatusCast and Status.io, and for the money and tools available, StatusCast knocked it out of the park for us. It filled a need that was imperative to fill in our organization that offered a cloud based reporting tool. Its incredibly important to notify our HUGE user base of any impactful performance issues and StatusCast made it simple, clean and easy to interpret.

Austin

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Austin Hunt's Review of StatusCast (College of Charleston)

It's been really great, it's super user-friendly and the chat/support team is always reliable and responsive.

Pros

I really like its integration potential through the API that it offers. Plus, the documentation of that API is stellar.

Cons

This is minor but I'm not a fan of the limit on the number of components we can create. Especially in the context of nested components. Having three components nested within a component simply for the purpose of categorizing the subcomponents shouldn't result in a component total of 4, but rather 3.

Reasons for choosing StatusCast

I was not involved in the purchasing of statuscast, but I am involved in its implementation as a member of an Enterprise Applications team for the college.

Debbie

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2019

Keeping Clients Updated

StatusCast has provided us a mechanism by which we can notify an ever-changing client/vendor database with up-to-the minute notifications on several different organization applications that otherwise would involve regular maintenance and clunky tracking processes. Furthermore, as a third party application, StatusCast provides the ability to get the word out even when our organizational communication systems are out of service.

Pros

Low maintenance requirements, ease of implementation, instant notification to clients, and up-to-date dashboard status. Implemented both an external facing and internal facing application, allowing us to keep our field informed on topics not applicable to clients or vendors.

Cons

Minor limitations prohibiting some flexibility in notification specificity; yet, we were still able to adjust and keep the application design applicable to multiple organizational applications with differing client/vendor databases

Popular StatusCast Comparisons