Fantastic experience to easily and quickly share ideas across different business unit functions.

We really like the ease of use, user interface, and metrics analysis. Additionally the customer service is very strong.

It's incredibly easy to use - very intuitive, nice clean interface & easy to learn.

Community management, including voting and comments. Great support from Spigit managers who are always ready to give you a good piece of advice.

From software implementation to execution of challenges, the Spigit team has been a very professional and flexible business partner. The team was great to work with and the software is easy to use.

Just learning the product and what it all is about. It seems like a good tool to engage the whole business on ways to improve.

This platform is flexible enough to provide you with good basis for your open innovation initiatives both within your organization and with the external innovation community.

From an Administrator perspective I anticipate some confusion between the Community v Challenge level.

The platform doesn't support multiple authentication sources for single sign-on.

This product is a great way to maximize our Innovation management goals.

Created great business success through tremendous good accepted idea challenges with help by SPIGIT.

It also works great for idea management and progression- the voting and collaboration is a powerful tool that provides quick feedback.

Scaleable, intuitive, very collaborative and exciting for our customers to crowdsource ideas.

Very easy to use for our employees to enter in ideas and collaborate as well.

Very responsive and supportive team. The platform is very user-friendly and intuitive.

Backend still abit clunky and difficult to use and pricing is not very flexible.

Open platform allows everyone to participate and participate in contributing to other ideas so that the crowd doesn't only provide great ideas, but helps to make them even better.

I value the  transparency, ease of use and gamification. It make innovation easy to facilitate and track from an end to end process.

Not ideal for idea ongoing management platform.

They are always here to help and to give you a good advice based on their experience.

Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what.

Uservoice has a great api that makes it easy to add custom components to your app or web pages and makes it easy for users to provide feedback.

Gives us almost everything we need for a great price.

UserVoice helps us provide better support  to our users and build a product that they love.

UserVoice has made my job easier and reporting much smoother. Very happy with their product and great service.

Very user friendly and easy workflow. Metrics about response time are great along with canned responses.

I appreciate that they cover so much, but I think they make it harder than it should be. Although, I have a small business.

Also the UI hasn't changed in years, at that wouldn't necessarily be a bad thing but the UI isn't great.

It didn't take long to realize the mistake that was made. Uservoice was far superior than intercom for help desk interactions and help articles.

I like the ability to assign tickets to myself and other colleagues, for easy accountability.

Full disclosure: I used to work at UserVoice. But I had no obligation to use it at my next job, and I had to take it through the same assessment and pitch to my executive team as any other tool.

It's important not only to get data back from our customers, but have it well organised and presented in a nice way.

When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.

I run Support at my SaaS company, Personify. It's been a fantastic way to ensure that we give our users World-Class support, and help, as they get up and running with our Products.

UserVoice does everything it needs to, with a fantastic user experience on top.

If you have a need for software like this because you have a big enough company, consider ease of use.

UserVoice is very responsible and their product has an excellent User Experience team that ensures features are always easy to use.

UserVoice is great for logging our customer support inquiries. Searching for tickets is easy and their support team is excellent if you have any questions or problems.

Super easy to integrate support ticket system in any web app.

We were disappointed with the Salesforce integration because it doesn't include the Satisfaction scores and it also is not customizable.

Uservoice is well built, reliable and reasonably priced.

There customer support is superb. They always answer questions that we have very quickly and provide complete and thorough answers.

Sometimes it's hard to navigate in so many coloured numbers on the screen.

Sometimes logs me into to the master account instead of my account so I miss when i have tickets.

At Exec we used UserVoice exclusively to manage all of our internal operations and support. We found it super easy to setup and use (no training required for our staff) and was reasonably priced.

Once you start getting the feedback you need it'll be critical that you take action over it.

As long as you are demanding heavy integrations with other programs (SFDC, JIRA...) then this is an excellent product.

US Dollar

Spigit is a cloud-based idea management solution suitable for banking, insurance, construction, engineering, energy, utilities, manufacturing, health care and pharmaceutical industries. It offers innovation management, business crowdsourcing and innovation management within a suite.


Spigit allows users to design the idea selection process based on estimations about revenue impact and time required for the project. The solution allows users to submit ideas, projections about costs, time and revenue opportunity. With all ideas available in a graphical representation, users can compare ideas based on business impact.


Spigit also employs gamification strategies such as game mechanics, virtual currency and rewards, which help drive user engagement on the portal. Engagement statistics can be accessed from customizable dashboards and the reporting module.


Spigit is available globally and offers multi-language support including English, Chinese and Arabic. Phone and online support are available to all customers.



LongDescription

Commenting/Notes

Engagement Tracking

Status Tracking

Activity/News Feed

SSL Security

Mind Maps

Communication Management

Brainstorming

Collaboration Tools

Ideation

Content Management

Configurable Workflow

Mobile Access

Idea Ranking

Discussions/Forums

Workflow Management

Data Visualization

Polls/Voting

Prioritization

Trend Analysis

Feedback Management

Approval Workflow

Gamification

Evaluation Management

Pricing information is available on inquiry.

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

501-1000

1000+

Planview IdeaPlace

In Person

Live Online

Webinars

Documentation

UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. 


With a customizable feedback portal, in-app widget and direct integrations with various email clients, CRM or support tools, customers and internal team members can share feedback at any time.


The UserVoice platform allows users to manage feedback in a single view, analyze data to make product decisions based on customer demographics, sales data or customer satisfaction and close the loop with both internal stakeholders and customers.


Product managers, product executives and customer advocates at SaaS and software companies can use UserVoice for product improvement.



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