All GoCanvas Reviews
1-25 of 192 Reviews
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Devin
Verified reviewer
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
The support that you receive if and when an issue is encountered is amazing.
Canvas manages to reduce the amount of physical paperwork to such a degree I don't know if we could ever go back to manually doing the majority of what we use it for again without some *major* pains across all departments.
CONSWhile the platform works for most of what we would use it for there are some issues that are only evident when using it for various IT administrative functions; e.g. no fields for data formatting that is unique to an IT function like IP addressing requirements, limited support for handling handheld scanners, lack of time-stamping for what account has been updating what data, etc.
Lena
Veterinary, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed April 2022
GoCanvas is a Temporary Scheduling Software Solution
I found GoCanvas to be a great software in general. It is easy to use and allows you to build forms, collect data, and transfer data to most any platform. It is easy to search and filter your information as well. I would have continued to use it if I were able to customize it to fit a grooming salon. I still would recommend it to others.
PROSI liked how easy it is to create forms and implement them into our website. I like how the information is stored and sent to us, it is very easy to understand and sort.
CONSThe lack of customization to fit the pet industry.
Reason for choosing GoCanvas
The price was better and it seemed easier to use.
Adrian
Wholesale, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed February 2024
They are Thieves
A word of warning!!! These people are thieves!! I cancelled a subscription as it was no longer required and they continue to deduct charges from our acct and refuse to cancel our subscription! My advice, find another provider!!
Michelle
Verified reviewer
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2018
GoCanvas - who knew replacing forms with apps would be so easy
Our ability to capture, retain, analyze and share information quickly and clearly is better than it ever was with paper forms. From the start the help in setting up the programs and initial training made a very scary and intimidating process a breeze. I never have to go looking for paperwork only to find it incomplete and illegible. I have rarely been as satisfied with a software as I have been with this.
PROSExtremely easy to build and use apps even for "non-tech" people. Powerful system allows you to build complex routing with ease PDF designer allows you to capture information you need for client while retaining all information you might need in the app for export and evaluation. They are always looking for ways to simplify and improve the program. They communicate changes well and consistently I don't have to read chicken scratch from techs anymore
CONSTech support to solve problems is not very deep or responsive.
Cynthia
Verified reviewer
Construction, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Equipment Maintenance Coordinator
Getting rid of (most) paper in the equipment division has been a life saver, the equipment maintenance and repairs history is stored much better, the paperwork comes in immediately from the field, not weeks later. The information written is actually legible. I was able to created forms we couldn't have before. It also saves a lot of time trying to file or scan paperwork.
PROSThe workflow and dispatch options, the email delivery options all apps, the simple and easy to learn app builder, the data reference options.
CONSThe cost is a little high, but still worth it. Notifications don't always come through on workflow. Sometimes the work being done by users doesn't save.
Matthew
Verified reviewer
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2018
Great product for improving office and field work efficiency
They have a great and supportive team which is always willing to help.
PROSThe ease of use from an admin and user perspective. Offline functionality is essential for us and GoCanvas delivers.
CONSGoCanvas lacks some of the features that other products have. Features they have that other products do not (the dispatch calendar for example) are not built out well enough to be useful for our business. The essential features are there, but I eagerly await the addition of extra functionality as we constantly run into issues of, 'Wouldn't it be great of GoCanvas did this?!' Again, what GoCanvas lacks in features they make up for in droves on the user interface and ease of use. This has made company-wide implementation a relatively easy proccess.
Danielle
Verified reviewer
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
The future of data capture for businesses!
This platform is helping us streamline our business by speeding up the data and information flow between the field and our office.
PROSOur favorite things about GoCanvas are that it's easy to set up on the backend (meaning you don't need formal IT training), it's easy for our employees to fill in the forms on their phones, and their customer support is GREAT! They are always very quick to respond to questions or comments.
CONSI honestly don't have anything bad to say about the platform. We've had nothing but great experiences all around.
Trevor
Verified reviewer
Environmental Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
GoCanvas - Business Digitisation
Creating a live interaction with customers as well as maintaining WHS obligations.
CONSYou do have to put a lot of effort into the set up process to maximise the return from GoCanvas but the implementation team are exceptional during this phase.
Lori
Verified reviewer
Civil Engineering, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Great product!
Implementing GoCanvas mobile forms has made an enormous improvement in getting pertinent information from job sites to our Project Managers in house. Paper forms completed in the field were not submitted timely and when submitted were often illegible. Now, we receive them daily in perfect form. Project Managers are now able to really manage what is happening in the field which has reduced downtime, unnecessary overtime, and makes month end pay request processing much easier, which translates to more timely payments to contractors and our firm!
PROSGoCanvas apps are amazingly easy to create. With just a little instruction or even by watching a few tutorials, most any level user will be able to create apps tailored to your specific needs.
CONSFor our particular business, we need the ability to scan and attach documents, not just photos. We have to use a workaround for this and wish the software could handle PDFs in addition to photos. But that's very specific to our needs; overall, there isn't much to dislike!
Scott
Verified reviewer
Real Estate, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
The response to the issue was very fast
Quick forms that can be deployed to users with the ability to analyze the input in Excel
PROSThe ease in which a form can be created and deployed to users. I also like the ability to export the data in order to perform analysis.
CONSUnable to attach additional files to the form. There are reports that are not static that I would like to be able to have saved and added to the form prior to submission
Ted
Construction, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2022
Retiring / Archiving Forms
With strong support from [SENSITIVE CONTENT]and the others in GoCanvas support, we have been able to work through all out issues over the course of the last 5+ years since I have been working with The Land Stewards.
PROSGoCanvas is a user-friendly platform that is a valuable tool for us. We primarily use GoCanvas at The Land Stewards for our SWPPP (Stormwater Pollution Prevention Planning) inspections. The thing I like most about the software is the speed at which a form captures the data we need in the field and the stability of the app's features.
CONSThe part I like the least about this software is the difficulty in creating / editing the PDF output from a form when building a new form. When the PDF prints from a printer it needs to look a certain way and designing a new form takes quite a bit of trial and error to resolve and get looking right.
Troy
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2019
Don’t buy and expect support
Friendly and helpful at the beginning and then the billing problems. Shortly thereafter support stopped. Have to wait days to get help.
PROSTakes time to make the apps the way you want it, but can be powerful with time invested to setup. Data collection is solid. Lots of different functionality, but still needs other functions.
CONSSubmission reports are clunky and not as clean and customizable as I would like. No multi-photo uploads. Super expensive for companies wanting to scale quickly. They lock you in at rates for a year at a time and every time you grow they re-up the agreement without bulk discount rates. If you want support, be ready to leave lots of messages and then wait days for help. You will have to figure it out on your own basically. (Google is your friend.)
Reason for choosing GoCanvas
Recommended to us by an employee. Helped us get our startup running, but now we regret using it.
Adanga
Chemicals, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great product, Super support team
Our maintenance workers get their job assignments on a tablet. The submitter enters the work order, it goes to a maintenance supervisor for approval and assigned to a maintenance worker. When job is complete it goes back to original submitter to ok work was done appropriately and then submitted. We do all our training exams on tablets and laptops and all of our inspections (forklift, vehicle, ladder, fire extinquishers, eye wash stations, hoists, cranes, scales and all filed with no paper!)
PROSThe paper eliminated, filing in the cloud. And being able to check up on inspections and required training to make sure it's taken place.
CONSThe support team has overcome every obstacle I've run into so there really is no down side. We search by time frame and sometimes I'd like to be able to search across multiple Apps for a specific individual's submissions but this is small beans in comparison to all Go Canvas has enabled us to do
Trent
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
More efficient than paper forms
I can build an app in minutes to collect any data imaginable.
CONSCreating PDFs seems to be cumbersome. It would be nice to have more custimizable formats for creating PDFs. Right now everything has to fit into rows and columns only.
Reason for choosing GoCanvas
Price and ease of use.
Becky
Apparel & Fashion, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2021
Dependable & easy to use
The reporting aspect of my job needs to be quick and GoCanvas facilitates that. It also needs to be dependable as I drive hours to a location and can't easily return. GoCanvas has not failed me.
PROSI can count on GoCanvas to always connect and have ample space to convey information to my company. It is easy to use - basically self-explanatory. You can go back and change information if necessary. Adding photos is simple and has the option to add from your gallery or take the photo right then. There is a note section at the end that is perfect for any extra comments.
CONSOne thing I find irritating is that you can not move forward to the next page until all questions are answered on the current page. Often I do not get the information on each page in the order expected. It would be much more effective to be able to go forward to the page I need at the time.
Liz
Verified reviewer
Food Production, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed October 2018
Good for data collection but very limited reporting
I appreciate the ease of creating web forms to collect data along with the signature function. User adoption of the software is painless.
CONSUnless you love reading through many rows of data, the reporting functionality is probably not for you. I use zapier to automate the export of my data into google sheets so that I can easily run reports. GoCanvas is costly considering it is basically a data collection tool without the ability to do even the most rudimentary analysis.
Tom
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Use it Everyday
Been very good overall. I have recommended it to some of our fellow dealers.
PROSYou customize your form very easy from the dashboard. We are presently using 12 apps that we designed. A team of 10 people are suing them everyday. No real issues, things can be changed on the fly if need be.
CONSNothing really. It took a little time to lean the app building. The learning curve was not very steep at all.
Reason for choosing GoCanvas
We did the trial and it worked for us, so we moved forward.
Steve
Verified reviewer
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
Canvas has made my job and my teams job a lot easier. Also customer support is top notch.
Got rid of a manual paper process.
PROSEase of use and anytime I need the help your just a phone call away with someone always willing to help.
CONSMy only complaint about the software is every time I make a change to an app it creates a new version therefore when I have to do a download of a project that has already been running for a year I have to make sure I am downloading the data from every version.
PAUL
Environmental Services, 11-50 employees
Used more than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2020
Poor communication - bad customer service: Stay away!
GoCanvas have continued to bill our credit card despite repeated instructions to close our account. Customer service seems non-existent despite numerous emails and submission requests over the past month. I am bitterly disappointed with GoCanvas and would strongly advise anyone considering using this organisation to evaluate alternative service providers first.
PROSAt the time, we considered GoCanvas to provide value for money. We have since re-evaluated this decision and now deeply regret involving ourselves with GoCanvas.
CONSBilling and exceptionally bad customer service.
Reason for choosing GoCanvas
At the time, we considered GoCanvas to provide value for money. We have since re-evaluated this decision as other products provide much better value for money. We deeply regret involving ourselves with GoCanvas.
Jorge
Facilities Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Canvas completely change they we were producing and storing service report for my business.
Service reports looks more professional. Save time & storage to us and our clients.
PROSThat it adapted to my business and not the other way around. That it is cost effective. Last but not least, that 99% of my clients love it.
CONSSo far so good! Like every new software, you go to a period of try and error, however canvas support was there all the way step by step.
Erica
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Formerly FESCO, now CINTAS
Good remarks from our technicians.
PROSI personally don't use the software, I just listen to the remarks made by our technicians.
CONSI personally don't use the software, I just listen to the remarks made by our technicians.
Trista
Pharmaceuticals, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2017
GoCanvas has helped streamline our delivery process now that we can verify our deliveries digitally.
I can modify the app to do just about anything I need it to do for our company. We can verify who made the deliveries, who signs for the deliveries, where the deliveries occurred via gps, what items were delivered, and more. We aren't in the dark ages anymore, we can now lookup these items at any time via the online website vs looking through old folders of information!
CONSSome of the operations can seem clunky and a little less intuitive. Once you learn them, it isn't hard to master, but it may not work the way you would originally think.
Robert
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed August 2015
Huge fan of this company ! Great customer service response time !
I wanted this software when my previous million dollar employer didn't care to be open to innovation. They didn't care to hear about an environmentally friendly supply usage app that would've reduced spending costs, and greatly reduced a large paper footprint in our world. Recently, I've started my own company and my business now thrives from it. I'm not a software engineer and this program is user friendly so that I don't have to be an engineer. It's always evolving. I was just recently stuck on updating my company format... Ellen Weintraub, a customer service rep, chimed in and asked to help. She was able to solve my problem very efficiently. I received a very positive response from this software. I was even able to cancel 2 very expensive subscriptions that this software has now replaced. All of my work is digital, and most of my customers prefer to be emailed. I'd also like to extend my gratitude to Jason Good. He was the original customer service rep that reached out to me a few years ago, when I was trying to promote a better way for my previous employer to do business. My advise to anyone reading this. If you work for a million dollar company that won't take a few minutes out of their day to at least listen to an idea that could possible save them money...it's time for a new company...with this software, and pricing, why not start your own company !! Thank you very, very, much ! Go Canvas !
Jozsef
Construction, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Very helpful
Love it
PROSEasy and very fast way to create an inspection report
CONSThe PDF designer section give me a little headache but overall this is a great software
Nathan
Alternative Medicine, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great product for fillable forms
A very easy to use mobile form generator to allow me to go paperless.
PROSThe ease of creation of the forms and the ability to easily edit the forms as many times as needed and then the preview ability to really let you see how it works before trying to implement it. Great for capturing signatures as well.
CONSA little bit of a learning curve on how different fields work and how best to set up the PDF so that the form is legible after filled out.