Very good, i know it has way more capabilities than what we use it for and we are slowly expanding into them.

I can customize whatever I want and the [SENSITIVE CONTENT] keeps in regular contact.

When setting up new sites, jobs, users. If you don't do it all the time its hard to remember how and it's not blatantly obvious.

It was excellent. [sensitive content hidden], the sales representative does an amazing job. On the technical and customer support [sensitive content hidden] did a great job.Implementation was a breeze.

Easy to use, reliable, template library, very intuitive for creating new templates.Fantastic customer support.

I would like the software to have more flexibility creating reports.

Enjoy Certainty as helps with data collection, but working on improvements for how we view and use the data. Wish this was more intuitive.

The software allows quick and easy data collection. When our users complete their checklists online, there is essentially nothing else to do but to review the data. Love the dashboard graphs as they give you a quick glance of key information. Ability to have graphs created to suit your needs.

With scanning paper form there are often rejects so data may not be accurately reflected. Cannot create graphs of any type of your own, but need to work with Certainty to create custom reports. Also, the site is sometimes slow and glitchy when trying to produce data.

Certainty has allowed us to modernize our audit process and make it scalable as we are a growing organization. Our audits generally cover 400+ questions and can result in 50-100 actions, and we do approximately 75 audits per our 6-month cycle. Certainty has allowed us to make this manageable. The features of the checklist builder have made it a much smoother experience for the auditor. The tooltips and conditional questions help the auditor review each area as intended, takes out the guess work, and removes some of the mental burden on the auditor from having to remember to check a second area based on the findings of the first, given that conditional questions shoulder that burden. As mentioned, the Certainty Support team is very quick, responsive, and professional. They investigate issues quickly and communicate with us along the way to the fix. Certainty has been adding features over time and I'm interested in seeing how the app grows and improves. The mobile app has been crucial to making our complex audit process work. The OData feed is a great feature to allow for advanced analytics and reporting.

The checklist builder is highly customizable and allows us to use relatively complex logic to help manage our complex audit process. We moved from a paper-based process to Certainty Software and have drastically cut down the time it takes to edit and finalize our audit documents and get them to our management teams. The OData feed that is offered has allowed us to do our own custom reporting which has been helpful to spot issues that would otherwise not be visible.

We have run into some bugs along the way, but I believe that is due in part to the fact that we are likely using the software in a different capacity than most other organizations. The Certainty Support team is highly quick and responsive though, we've been very happy to work with them. Some of the features such as scheduling, and workflows can be a bit tricky to learn and/or don't quite meet our needs so we haven't taken advantage of them as much as we'd like to. Certainty does provide a few tutorial guides and some videos on their YouTube channel but still, sometimes these features do not produce the expected result.

We started using this software to take our audit process from a paper spreadsheet to a digital platform. We were able to completely customize a checklist to meet our unique needs. Once we set up our checklist, it was fairly easy to navigate through it for our use of it.The mobile app and ability to save as you go, is crucial. We have an long, extensive checklist with many mandatory questions built in, so the ability to save, even if some questions haven't been completed yet, was a fantastic update to the software. I also like the ease of adding measurable actions to any questions as well as pictures.Customer Support has been top notch. We found some bugs and quirks along the way, but the Customer Support team was generally quickly responded and we often saw fixes for those issues in updates. Updates tend to happen every 4-6 weeks, so they are also improving their software. If we ran into a larger issue, the team was fast to pull together a quick meeting to discuss it virtually.The Certainty Dashboard has some standards reports it can graph, which can provide quick snapshots of certain data. They also have a generic Power BI page that gives more in-depth information about the audit data.

As I think we use the product a bit differently than others, it was a bit of a learning curve to tailor the tool to meet our needs, but was able to figure it out over time and adapt it. While Certainty has reporting ability including custom reports available, we discovered we needed to make our own Action report to meet our needs. While they do have Power BI and dashboard available, they are presented off pre-set information so that can be limiting depending on what data points you are looking at.