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Forms On Fire vs Jotform

Forms On Fire vs Jotform

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Overall Rating
4.7 (129)
4.7 (2166)
Ease-of-Use
4.5 / 5
4.6 / 5
Value for Money
4.7 / 5
4.5 / 5
Customer Support
4.8 / 5
4.4 / 5
Functionality
4.6 / 5
4.6 / 5
Last Review Written
August 14, 2024
October 4, 2024
Pros/Cons
  • Pros

  • It's been extremely positive. From implementation to support the people there have been wonderful.
  • What sealed the deal for me was the pricing and the cross platform availability. Megan Jackson of FOF was fantastic and incredibly helpful.
  • The forms can be customized to product great professional looking forms. I also love their support right from when I started out with the trial version.
  • Cons

  • Very very poor design and way too much information.
  • Forms on Fire can be incredibly complex, requiring users to do a lot of learning.
  • Sometimes, it takes a few minutes for the paperwork to come through once our technicians submitted. Thy sometimes have to press the "force sync" button or leave the app open.
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  • Pros

  • The templates are beautiful, you can literally do anything with them. All of my forms are so easy to customize, which has helped me improve our conversion rates tremendously.
  • Overall, its a great platform to incorporate into my business. Simple tools are the best way to go and the advantage of signature figure and pdf was perfect for the success of my business.
  • Overall, my experience with Jotform has been outstanding. The platform's intuitive interface and customizable features have made data collection a seamless process.
  • Cons

  • When I was stuck at work with a database that was just terrible, I instead got jotform.
  • This had me doubt this service. Regarding the software, I would say that the form blocks are a bit confusing for me.
  • I do not remember having anything I disliked about this software.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos