--- title: "Happy Property Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Happy Property. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Happy Property is a good fit for you!" source_url: "https://www.softwareadvice.com/inspection/happyco-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Inspection Software](https://www.softwareadvice.com/inspection/) / [Happy Property](https://www.softwareadvice.com/inspection/happyco-profile/) / Happy Property Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/inspection/happyco-profile/) Reviews [Alternatives](https://www.softwareadvice.com/inspection/happyco-profile/alternatives/) # Happy Property User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 68 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 49 reviews (72%) - 4 stars: 14 reviews (21%) - 3 stars: 3 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - For maintenance management our crew has found the email communication with residents has gotten better results for reporting service requests and updates to our main office. - Incredibly easy to keep track of your task progress. - The easiness of it if you have the correct phone. ### Most mentioned cons - Having to create 8 work orders then to close out the happyco ticket is something that's a waste of my time and duplicates efforts. - Connectivity problems sometimes getting inspections to sinc and upload, but this is most likely a problem with cellular wifi coverage in our rural area - The biggest con isn't related directly to the software itself but rather to the occasional issue with lack of cell signal coverage. When this happens the image we see on the screen is pixelated. ## Happy Property customer reviews Showing reviews 1-25 of 68 (page 1). ### Happy Property Review - Overall rating: 5/5 - Reviewer: Jess C. - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Incredibly easy to keep track of your task progress. #### Cons There is nothing specific I dislike about this product. --- ### Point of from a Systems & Evaluation Manager - new on the job - Overall rating: 4/5 - Reviewer: Diane P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am enjoying working with the support. There is a great deal of help right on the site but for me, I need more help than just a video or an explanation at this time. I am sure that will change when my confidence builds. It's about getting rid of that fear of breaking something? #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The company took on this software to improve efficiency at the properties as the owners manage offsite and it is critical to know what needs to change or improve at each building. They manage 388 rental units and are expanding. I was hired to evaluate what is happening on-site and to eliminate deficiencies. A program like Happyco that has inspection templates that I can open from home and look at pictures and work orders truly was a must-have. I am still in the learning mode and initially, I was constantly emailing or leaving messages for the personnel that sold the product but now I realize there is a better way to get answers. An email to the support team initiates almost an immediate response. They create new templates, specific to our needs and I have to say they have had a lot of patience as this entire software and my job duties were quite a challenge but I am getting the hang of it. The more I use this software, the more I realize how great it truly is. I am sure there are many features we are not using but once comfortable with what we have now we will expand into more options. We changed our answering service to Happyco Call Complete and we are finding this system much more effective than what we were previously using and less costly. I have lots to learn yet, but those are my initial thoughts on the software. Thank you #### Cons The inspection templates - created to our specifications and needs #### Reasons for choosing Happy Property The integration capability with Resman, a software program that the company has been using for years. So this is really an add-on to improve our efficiencies. --- ### HappyCo process management - Overall rating: 2/5 - Reviewer: Haydemar C. - Verified reviewer: Yes - Industry: Computer Games - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a company, it facilitates the management of audits, documents and inspections: excellent document storage and being the best that you can use mobile phones and other devices allowing our company to have the reports anywhere. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros ES HAPPYCO IS AN ORGANIZATION THAT OFFERS US THE SERVICE OF ADMINISTRATION OF OUR PROPERTIES, ACCELERATE ALL PROCEDURES SO THAT OUR PROPERTY GROWS AND HAVE GREATER VALUE; THEY PROVIDE TRUE AND FIRST SOURCE INFORMATION, THIS IS A STABLE AND INTELLIGENT PLATFORM WHEN WE TALK ABOUT INVESTMENTS; PERFORM PREVENTIVE AND PROCESS MAINTENANCE OF THE PROPERTIES. TO FACILITATE OUR EMPLOYEES THE MANAGEMENT OF AUDITS AND SCHEDULE THE PROCESSES #### Cons Telephone support is low, documentary videos do not provide solutions --- ### Efficient Property Management - Overall rating: 5/5 - Reviewer: Mayra M. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been able to properly train our new employees on how to use this platform, with the help of the templates we ensure that the inspections are through and that we pictures for our records. The seamlessness in uploading this to our property management website Buildium helps ensure that we associate the inspection with the correct tenant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how this app is able to be accessed VIA both my phone and the desktop website, this allows for my team and I to be able to power through unit inspections, and security deposit returns. Being able to take photos and back them up allows us to dispute any issues that may arise. Being able to search through all of the inspections for the units allows us to keep track the wear and tear while making sure resident caused damages are noted for our records. While doing inspections for units we sometimes need to add an extra field for a patio, washer, or dishwasher so having the option of adding another field during the inspection helps ensure that all of the appliances and amenities are working and their condition is recorded. #### Cons If we could get a way to email Maintenace for any items that are less than fair in the units ( Dirty, Repair, or Replace) after an inspection this platform will become our sole partner in turning unit. Especially if the photos are included it would help give maintenance a heads up about the condition of the appliance or unit. --- ### Happy with Happyco - Overall rating: 5/5 - Reviewer: Thomas F. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My goal is to add value to the company by correcting problems in units before they become critical and costly. I want to increase tenant satisfaction by solving small issues sooner, not allowing a laundry list of corrective actions to build up. I want maintenance teams to feel a stronger sense of accomplishment as they eliminate problems before tenants bring them to a frustrated critical state. I want owners to know their units are being cared for and that their is pride in ownership that will result in larger capital expenses that can be achieved because the maintenance budget is under control solving potential problems when they are only minor inconveniences. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like being able to select items and elimiate them in templates. Pictures are critical, and the board lets me take pictures without having to upload them. The support is amazing. It's easy to not pay attention to everything going on, and the ability to have it corrected most of the time the same day is really a relief. This primarily is how I track my impact in the company. #### Cons Work orders should be created by area, not by unit. I have maintenance tech's who complete one of 9 areas needing repair and want me to close out the ticket. Having to create 8 work orders then to close out the happyco ticket is something that's a waste of my time and duplicates efforts. Sure, you end up with possibly 100 work orders or more when completing a day's worth of inspections, but would allow maintenance to group similar actions in multiple units to strategize preventative maintenance work, in alignment with emergency calls. --- ### Review of HappyCo - Overall rating: 5/5 - Reviewer: Jason D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Happy with it. We use it every time we enter a property #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Digital recording of inspections, Smoke detectors working recording is the most important to us #### Cons Would like to have reports about the inspections. For example, would like to have report that says which properties have had a inspection or when the last time a inspections was done. #### Reasons for choosing Happy Property It was a part of Buildium --- ### Happy with "Happy Co" - Overall rating: 4/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Allows us to get a accurate before and after inspection to hold tenants accountable for property damage #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Mobility to use and upload inspections on the go #### Cons Connectivity problems sometimes getting inspections to sinc and upload, but this is most likely a problem with cellular wifi coverage in our rural area --- ### I DREADED doing walk-throughs for my rental units. Now, thanks to HappyCo, not so much!!! - Overall rating: 4/5 - Reviewer: Julie K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My walk-throughs now accurately reflect the condition of unit, with pictures that prove it. Refunding security deposits is easier with reports that clearly show and describe condition of units at time of move-in or move-out. Less disputes over whether damage was already present. When I present my new walk-through paperwork to the new tenants they are very impressed and are more likely to leave the unit in good condition when they see the detail and pictures!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Doing walk-throughs was my least favorite thing to do as a Property Manager. The walk-through forms never have enough room to write out descriptions, I could never remember the shorthand codes. Not easy to customize, I was always crossing items out or adding items in. My walk-through paperwork was a HOT MESS!! And do not get me started on taking pictures! I either took to many or not enough and never had the right pictures that showed the unit as a whole. HappyCo changed that! I now have a totally customizable walk-through that tells me what pictures to take, allows plenty of space for description, and even allows me to enter repair costs if needed! All from my cell phone! When I am finished, all pictures and information I have entered is uploaded so I can edit or make my report on my computer. HappyCo has an abundance of templates you can choose from or edit to reflect each location and unit. I use HappyCo for residential rentals but it can be used for commercial rentals or hotel rooms. Now all my walk-throughs are neat and consistent, printed out with all the pictures and easy to read descriptions. #### Cons With any new software, the set up is my least favorite thing. Customizing can be time consuming to reflect all different units but once it is done, you will be so Happy you did!! --- ### I can't imagine doing a inspection without it - Overall rating: 5/5 - Reviewer: Anton S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Sometimes I try to imagine what working in this industry was like before internet. Similary I think we are getting to a place where people are going to start to wonder how the heck they ever did inspections before without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The ease and simplicity of use is what appeals me most about the software. Similar as to how Apple designs their apps and products to be intuitive to the user, HappyCo has achieved the same. Someone trained me for a total of 45 seconds before the first time I used it and that was all the training I needed #### Cons The biggest con isn't related directly to the software itself but rather to the occasional issue with lack of cell signal coverage. When this happens the image we see on the screen is pixelated. The nice part is that while the image we see on the screen can be blurry at times the pictures still show up crystal clear. --- ### Highly functional photo report app app - Overall rating: 5/5 - Reviewer: Glenn R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, very pleased with the functionality and the simplicity of documenting these important inspections #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use this product several times a week. It documents all of our move in and move out photo reports. #### Cons Sometimes a little difficult to synchronize with buildium. --- ### Easy to Use Inspection Software - Overall rating: 5/5 - Reviewer: Sandra G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The software was great overall, we stopped services to decrease the amount of programs we use in the office for efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has an easy to follow layout and simple templates. #### Cons The downloading from the software to my email wouldn't send properly half of the time using it. --- ### Professional looking Move in inspections - Overall rating: 5/5 - Reviewer: Jackie P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software is incorporated into our other property management software so makes our work load much more streamlined. The fact that it uploads itself is great! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Creates a very professional looking inspection report and allows our inspector and client to sign off on it at the time of the inspection and get an emailed copy immediately. #### Cons The set up to create a custom inspection report was a bit time consuming and tedious however once created you are able to reuse. They also have pre-made reports available but I need something more customized for my needs. --- ### Great resource - Overall rating: 5/5 - Reviewer: Victor Javier O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use. The software is very user-friendly and allows many options. #### Cons The software doesn't allow erase draft inspections. --- ### Happy Inspector for Propery Manager - Overall rating: 5/5 - Reviewer: Jackie P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has saved us a ton of time and makes tenants feel like we have been very thorough and professional during inspections. It makes us look good! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros We are able to complete inspections professionally and quickly and have clients sign at the time of inspection and have a copy immediately sent to them. #### Cons Requires some set up if you need to customize your reports and have to switch between mobile and pc to make sure it is working correctly for use. --- ### HappyCo product - Overall rating: 5/5 - Reviewer: Melissa R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The software is very user friendly when we conduct our unit inspections and our quarterly inspections. #### Cons I can't really think of anything that I would necessarily say is a negative with the software so far. --- ### Great support, product still developing - Overall rating: 4/5 - Reviewer: Jesse M. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered This app is stable, fast, and somewhat flexible. The customer service is top notch, and very supportive of its users. I have had several interactions with various employees and they have all been very helpful. The inspection reports are very attractive, but not as versatile as I would like. However, the developers are constantly making positive changes and I am willing to invest in this product. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Jesse. Thank you for believing in our mission and the company. We will be working on making better. If you have specific feedback on reports, please send an email to support@happyco.com Replied October 2015 --- ### Property Manager - Overall rating: 5/5 - Reviewer: Lisia T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros accessing different building location - navigating without losing information #### Cons that you check all the boxes but you have to keeping opening and closing app to have sync so I can sign --- ### Great tool, very happy customer! - Overall rating: 5/5 - Reviewer: Leanne C. - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered We started using Happy Inspector a few months ago after hearing about it in the industry. It has surpassed our expectations. We used to use paper walk sheets and Happy Insector has made walking apartments, doing inspections and move in/move out walks so much easier and up to date for my team. I would recommend this to any apartment community on the fence about trying it out. You won't turn back! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Leanne, glad you are having a great experience. If there is anything else you want/need, please let our support team or your account manager know. Replied October 2015 --- ### Very useful application with excellent execution and design - Overall rating: 5/5 - Reviewer: Trevor G. - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered Inspector is an extremely useful application that is user-friendly, intelligently designed, and well built. The app is updated frequently with new features and tools that always add to the overall experience. HappyCo has an extensive knowledge-base for questions and troubleshooting as well as a nice collection of how-to videos. Overall we are very satisfied with Inspector and HappyCo. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thank you for your review Trevor! Always a pleasure working with you. Replied October 2015 --- ### Issues - Overall rating: 1/5 - Reviewer: Kaitlyn S. - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered Having many issues with thi s software. Very slow, taking a lot longer to do reports. No cover page for condition reports. Have to add saignature panel every single time. Should just be there. All general comment, maintenance etc boxes still come up on reports even when left blank. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 3/5 #### Vendor response Hello Kaitlyn. Sad to see you have had such a poor product experience so far. We will work hard to all these things on board. Replied October 2015 --- ### Great product - Overall rating: 5/5 - Reviewer: Alyssa W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would recommend and use again #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it's user friendly. Makes it easy. #### Cons It sometimes takes a while to load or will force close. --- ### Easy to Use and Create - Overall rating: 4/5 - Reviewer: Tommy F. - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered The app has a lot of customizable options so we can create something that works great for our company. The development team keeps coming out with new updates and new features and they are always open to taking suggestions and feedback. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 --- ### Perfect App - Overall rating: 5/5 - Reviewer: Diego D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Super easy #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I loved how simple and accurate this app was to use. #### Cons I do not have any complaints at all regarding this app. --- ### Great Software & App - Overall rating: 4/5 - Reviewer: Amy D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our company experience with HappyCo / Happy Property has been positive. Customer service is great, as they really try to listen and implement improvements constantly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros HappyCo/HappyProperty is easy to use. For maintenance management our crew has found the email communication with residents has gotten better results for reporting service requests and updates to our main office. #### Cons I can not think of anything we do not like about HappyCo / Happy Property. It is great that the company improves the templates offered to make the system even easier to use. --- ### Makes work easier - Overall rating: 5/5 - Reviewer: Jessica T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered It's been a great experience overall for myself and my staff. There are no complaints from any of us, as of yet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The ability to view work orders and take photos. The ability to take photos and upload them directly to Resman is my favorite part. #### Cons No complaints as of yet from myself or any of our staff.We will continue to use the app and report any wishes or ideas. ## More reviews [Next reviews](https://www.softwareadvice.com/inspection/happyco-profile/reviews/?page=2) --- Happy Property Reviews, Pros and Cons - 2026 Software Advice