All Home Inspector Pro Reviews
1-25 of 82 Reviews
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Dan
Real Estate, 1 employee
Used less than 2 years
OVERALL RATING:
4
Reviewed May 2022
HIP user
Andy
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
CONSISTENCY AND SUPPORT BEYOND COMPARE!
The HIP team is always responsive to questions, problems, and whatever else you may need, and timely in their responses. After using multiple other inspection software products, we've settled here, and the amazing customer service is the main reason why! Their team is unbeatable!
PROSThe software is very easy to use, and with the cloud, offers ultimate flexibility in preparing reports. The HIP mobile app learns your tendencies, and integrates them into the app when you're doing an inspection to speed up the process.
CONS[SENSITIVE CONTENT HIDDEN] and the team are always developing new ideas, and in the field at trade shows, asking us what works and what doesn't.
Reasons for switching to Home Inspector Pro
The customer service!
Vendor Response
Thank you Andy, I'm glad you're finding HIP helping your business succeed!!
Replied May 2021
Michael
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great product, customizable options, very easy to learn and use!
[SENSITIVE CONTENT HIDDEN] and his entire team are top notch! We are the largest Home Inspection company in the Nation and the HIP team is a valuable and Strategic Partner in our eyes!
PROSWe love the customizable features, the easy navigation and the mobile app has been a game changer for our inspectors! Customer service and tech support is always great! Thank you HIP for all your hard work and patience when dealing with us crazy home inspectors!
CONSHonestly when you look at all software and apps for our industry, HIP has done an amazing job of listening to its users and responding with quality and very useful changes and upgrades! Would love a printable feature to use for onboarding and training new inspectors!
Reason for choosing Home Inspector Pro
Ease of use and easy to customize for our business. The mobile app and new features are just a bonus!
Reasons for switching to Home Inspector Pro
Our older system was outdated and difficult to change.
Vendor Response
Thanks Mike. It's been a privilege to help serve the largest inspection company in the nation! It's always great to see a single company process thousands of inspections a month through our system and use it to grow even more! Thanks for all the great feature suggestions and ideas!
Replied October 2020
Steve
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed September 2022
Misled; Buyer Beware
The advertising that hooked me into buying the software was HIP's promise that it would be a seamless data transfer so I would not have to spend several days setting up comments and the templates from scratch. If you are an inspector, you understand just how much time it takes to do this. The end result for me was that after spending months trying to get HIP to help with this, I spent $450 for the software, $50 a month for their recurring charges over a 6 month period for $300, and a loss 6 inspections at an average of $400 each.
PROSI was not able to access the software and can only comment on the initial migration
CONSAdvertised as a seamless data and template transfer between InspectIt (an AHIT sponsored proprietary software) to the HIP software was false. The IT techs at HIP did try several methods, were responsive, and they gave it a good effort however were not able to deliver a solution. That being said, beware and take this into consideration: 1. Ease of data migration from InspectIt software was falsely advertised. 2. No refund policy (was told by one support tech that it was 30 days and another told me they actually don't have one even if the product does not function 3. The software cannot be used on an enterprise network without full admin rights
Reason for choosing Home Inspector Pro
Because of false advertising and promises not kept
Reasons for switching to Home Inspector Pro
AHIT decommissioned the software for unknown reasons
James
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Simply the best!!!!!
Fantastic
PROSAll aspects of Home Inspector Pro are top notch! Makes inspections quicker, reports are easy to read and understand (rarely do I get a call back with questions about the report). Easy to create your own comments and templates, review reports, make changes, edit photos, all aspects of report writing. Now the BEST part, CUSTOMER SERVICE. Call center extremely responsive! Call back in 15 minutes, if they are on a phone. I have always had a immediate solution to my problem. Plus their Facebook page is monitored by [SENSITIVE CONTENT HIDDEN] and many extremely knowledgable HIP Inspectors that can help 24/7. Look no further for a great Home Inspection Software!!!! We are a very busy multi inspector company in NH, we all love Home Inspector Pro.
CONSI can not think of a any issues to point out about the software. [SENSITIVE CONTENT HIDDEN] Listens to his clients and make changes as recommended by the inspectors. Always improving a great product.
Vendor Response
Thanks James! We're glad to have Alpha Building Inspection in our HIP Community!
Replied October 2020
Shawn
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Easy to learn and use, phenomenal support!
Excellent experience all the way around. Excited for future releases to see what possibilities are unleashed.
PROSEasily integrates with other systems, versatility, reports end up easy to read.
CONSI would like for clients and or agents to have the ability to select the items/deficiencies of their choice to send to the repair request list.
Reasons for switching to Home Inspector Pro
The flexibility to use mobile devices
Vendor Response
Thanks for the review Shawn!! Clients/Agents can select which items they send to the repair list. Give us or ISN a call and we can go over this with you to help you out!
Replied October 2020
Richard
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2023
This is the only inspection solftware I've used, and I'm not completely sold.
I'm neutral with my overall experience. I have nothing too compare it to, but I know it's a tedious set up process. 2 years in and I'm still tuning my template.
PROSThey have awesome customer support. Very helpful.
CONSI don't like how as a new inspector without alot of narratives, it's a very lengthy process to build your template. As a new inspector building your library of narratives is very complex to do on Home Inspector pro. You can't create a narrative while your working on a report and start adding those new narratives/comments to your template with adding every single thing you did on this report to your template. Or you have to go back and manually enter the new narratives on to your template and save them.
David
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Use HIP to improve your reports and inspection process
Support is amazing. Second to none.
PROSThe software is modifiable to your method of inspections. Once set up, it's easy to use. I also find it very easy to customize and alter. The support network is amazing and very helpful.
CONSHIP, like most software, requires you to build your template. The template is the backbone of your business. HIP makes this an easy process, but it does that time to develop.
Reasons for switching to Home Inspector Pro
Functionality
Scott
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
I get a full night's sleep every night
Top notch.
PROSBefore HIP, I would routinely be up until 1-2:00 am on busy days. I would fall asleep in my office chair and have to wake up at 5 or 6 am to finish the report I fell asleep doing the night before. The template we created, with great service from the help desk at times, was a real gamechanger. Now we have reduced the at home report writing time to approx 15-20 minutes. I have been able to actually finish the report from my first morning inspection, and have it sent to the client before I even leave for the next inspection at noon. This is a true quality of life improvement. Highly, and I mean HIGHLY recommended.
CONSNot integrated with NXT inspect scheduling software. That's it.
Reasons for switching to Home Inspector Pro
slow response to issues with the help desk started it, but mainly it was the length of time to complete a report.
Joshua
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Great product with even better customer support
I downloaded several trial programs when I first started in the inspection business. I felt more comfortable with HIP than the others. I originally just used it on my laptop but transitioned into the mobile version for my Ipad. I don't know how anyone could do an inspection any other way. If I ever have an issue or problem, I can contact customer support and the problem is taken care of almost immediately. I have been using this program for several years now with really no complaints. I would definitely recommend this product to anyone, whether a new inspector or a veteran. Very user friendly Multiple downloadable templates Customer support is second to none Compliant with TREC guildelines Frequent updates
CONSI really don't have any complaints with the software.
Vendor Response
Thanks Josh. We're glad to be a part of your companies success!
Replied January 2019
Sheehan
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Home Inspector Pro is the Best Software Out There
Using the software is straight-forward and simple. Actions are easily completed with taps on mobile or clicks on desktop. Taking pictures and captioning them is a breeze. The report that is generated both in PDF and HTML formats is beautiful and easy-to-read. Clients love the summary and prioritization of issues by color coding. On top of having an excellent product, the team at Home Inspector Pro and the owner are accessible and respond quickly to support issues. It's a no brainer to use Home Inspector Pro.
CONSIt takes awhile to build up narratives, captions, and customization. You can start with a template and then edit it and update it to your liking as you go. I've done this and have continued to update my narrative library over the past 7 years.
Vendor Response
Thanks Sheehan. We're glad HIP is working so well for your company!
Replied January 2019
Daniel
Construction, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Sets the bar for Inspection software
Software was easy to use, had alot of customizable features. Reports looked good. Good integration with 3rd party services. Perhaps the best thing going for this software is the customer service/support.
CONSBack when I used this software the mobile software was pretty clunky, which eventually led to me changing softwares. It appears it has now been improved.
Vendor Response
Hi Daniel! Yes, a lot has changed over the last few years with our mobile software and with our new HIP Office Scheduling System release there will be even more coming to it. We have continued to innovate for 15 years in this industry and have a lot more coming! Feel free to message me at Help@HomeInspectorPro.com if you'd like to check out some of our great new features.
Replied January 2020
Bob
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Been using HIP for over 10 years and thousands of reports. It is the best a Home Inspector can use .
Gives me a amazing reputation among Clients as final product is how you are remembered .
PROSBest mobile and photo reporting possible with great final product appearance .Support is amazing and well known to be the best .The other guy saying it was bad must be off his rocker.
CONSCan take a while to set up but once done it is easy.Wish some of the features were a little more photo focused .
Vendor Response
Thanks Bob! Your input over the years has helped to make Home Inspector Pro (HIP) a great product!
Replied July 2017
Paul
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Great program.
It’s been great. Cut my time of each inspection by an average of 1.5 hours. Well worth the money and I would and do highly recommend this product.
PROSEasy to use, great features, and fantastic tech support. [SENSITIVE CONTENT HIDDEN] and team are very friendly and easy to talk too.
CONSI like everything about this software program.
Vendor Response
Thanks Paul. We're happy to have helped you get your nights and weekends back. Saving 1.5 to 3 hours a night is HUGE!
Replied January 2019
Jared
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Good stuff here
Great company and software.
PROSCost and tech support is great. I enjoys using this software.
CONSVery little I'm sure there some small things.
Reasons for switching to Home Inspector Pro
There custom service sucked.
John
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
The best
Excellent. Produces great reports. Easy learning curve and fantastic customer service. Best in the industry.
PROSThe mobile version is great. Customer service is second to none. Extremely happy with HIP.
CONSNothing I can think of. Honestly, they produced a fantastic software.
Joe
Verified reviewer
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Love this software
Been using it for 5 years and would not consider changing.
PROSCustomizable. I can make my reports just the way I want.
CONSSome work involved in building your template but that goes along with customization.
Vendor Response
Thanks Joe! It's great to have so many successful inspector companies using HIP!
Replied January 2019
Wayne
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Fantastic customer service excellent product
The customizability and flexibility of the software is great. New features and updates are constantly being released. The company is very receptive of feedback and always help the second you have a question, day or night.
Shannon
Verified reviewer
Real Estate, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Best Support Available
Being able to seamlessly transfer between my iPad and my Mac was a must. Very few software companies support both mobile and Apple. HIP does a great job of this.
PROSThe customer support that [SENSITIVE CONTENT HIDDEN] and his team provide is unmatched in the industry. There is a bit of a learning curve as this software has so many features it is practically impossible to utilize them all. The folks at HIP take their time to walk you through anything and everything you ask.
CONSWith so many features (to fulfill every appetite) it can be a little daunting to make sure you are taking advantage of all it offers.
Vendor Response
Thanks Shannon. It's been great having you as a user for the last few years. We appreciate all your input!
Replied January 2019
Joe
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Top notch software and customer service.
Excellent
PROSThe fact that customer service is always helpful, courteous and knowledgeable.
CONSLearning curve. There is so much there, it can sometimes be overwhelming. With practice and use it gets easier though.
Kimberly
Real Estate, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2019
Easy to use and work with the home inspector
It makes the whole process of viewing the report easy, and easy to communicate with the inspector.
PROSThe home inspector does the inspection and send the report through this software. That allows the report to remain private and allow access to the report by only specified parties. Great product!
CONSIt can be difficult to login sometimes, and not always mobile friendly. Please make it more mobile accessible.
Andrew
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Best customer service I’ve seen from any company.
Best customer service. Owner emailed me on a Sunday and someone called me minutes later. Anytime you have a question they are there to help or the Facebook community will help.
PROSCustomer service was great and it is cheaper than other reporting softwares.
CONSI wish one buy would let you login from Mac or PC
Vendor Response
Thanks for the review Andrew! We're glad you love Home Inspector Pro and our support. Just a heads up , your license DOES cover you for both a Mac and a Windows PC. If you have any questions about that just give us a call, 888-750-4777 or email Help@HomeInspectorPro.com or hit Help Desk on http://www.HomeInspectorPro.com
Replied January 2019
William
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great options and getting better.
For a home inspection it seems to be a great fit enjoy the software and enjoyed the upgrades and improvements as time goes.
PROSThe ease of use with other 3rd party applications to make a seamless system.
CONSIt seems kind of clunky in the beginning but with their support it goes pretty well.
Reason for choosing Home Inspector Pro
Price and discount through school
Chanda
Consumer Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2020
easy to use on jobsite
its a decent app for the money and makes inspections a little quicker.
PROSthat you can use voice recognition to enter narratives as well as transfer my data through the cloud to my desktop.
CONSthe interface is difficult to use and doesnt always provide the most accurate inspection tools for the job at hand
Russ
Human Resources, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed February 2020
Not Impressed
It is not very expensive. And it works reliably.
CONSIt reminds me of a Microsoft Word document that someone turned into "software." Very limited in what it can do and very aged.
Vendor Response
I'm sorry to hear you had an issue Russ. It looks like you haven't used our software in 4 or 5 years ago (and only for a few days) and never used our main mobile product or contacted support for help. I highly recommend checking out a current version of our software!
Replied February 2020