# Remote eye Software Reviews, Demo & Pricing - 2026 > Review of Remote eye Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/inspection/remote-eye-profile --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Remote eye Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/inspection/remote-eye-profile/alternatives/) # Remote eye 2026: Benefits, Features & Pricing Wondering if Remote eye is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Remote eye 4.6 [(14)](https://www.softwareadvice.com/inspection/remote-eye-profile/#reviews) Pricing Starting at €50.00 per month ### About Remote eye Remote eye is a remote assistance solution that leverages artificial intelligence capabilities to provide businesses with video collaboration functionality via a web portal. It caters to equipment manufacturers, automotive companies, mining, oil and gas organizations, audit and inspection firms, and field service businesses. The Remote eye solution offers key features, such as live video streaming, still image capture, document sharing, and more. Wondering if Remote eye is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Remote eye User Interface ## Popular Remote eye Alternatives Main Product Remote eye 4.6 [(14)](https://www.softwareadvice.com/inspection/remote-eye-profile/#reviews) Ratings Breakdown - 4.71Ease of use - 4.79Value for money - 4.86Customer support - 4.50Functionality Pricing Starting at €50.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3442)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price ## Remote eye Pricing and Plans Starting price: €50.00 per month Free Trial Free Version Basic €50.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Remote eye Features - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Remote eye Activity Dashboard API Chat/Messaging Collaboration Tools Customizable Branding Customizable Reports Diagnostic Tools File Sharing Image Capture Mobile Access Multi-Channel Communication Multiple User Accounts Real-Time Chat Remote Access/Control Reporting/Analytics Reporting & Statistics Screen Sharing Session Recording SSL Security Third-Party Integrations Two-Way Audio & Video Video Conferencing Video Streaming Video Support ## Remote eye User Reviews Overall Rating 4.6 Ratings Breakdown 5 64% 4 36% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.8 Customer support 4.9 Functionality 4.5 Have you used Remote eye and would like to share your experience with others? Koen S. Verified reviewer Computer Hardware 11-50 employees Used weekly for more than 2 years Reviewed December 2022 Easy to setup, easy to deploy and easy to use. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is easy to setup, deploy and use, which helps for a wide adoption. The UI is straightforward. Cons: There is always the need for both an expert and user account. Read More BW Brian W. Verified reviewer Accounting 501-1000 employees Used daily for less than 2 years Review source Reviewed November 2024 Remote eye 5 Remote eye is powerful assistance tool that level live videos and setups. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Effective guidance through videos. Reduces cost by enabling remote support. Cons: It more likely best to the users thus no negative issues. Vendor Response Thank you for the review and for using our software solution Replied December 2024 Read More KS Kailash S. Verified reviewer Information Technology and Services Self-Employed Used weekly for less than 2 years Reviewed December 2022 Industrial Software Solutions 4 Our clients use Remote Eye to enable collaboration between site engineers and remote experts. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Ability to remotely guide the Vuzix M400 smart glass wearer by pausing the video and doing annotations on the image is very useful. Being able to invite guest by sharing a url link is also very good feature. Cons: It will help if the app provides deeper zoom in. Reasons for choosing Remote eye Cost, Features and Support Read More MK Michael K. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Reviewed December 2022 Augmented Reality in ACTION 5 Compared to the market competition, clearly the most user-friendly environment and quality of connection. Work needs to be done on working with data and its subsequent sorting and use for company management. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Integration is not yet easy. Users themselves have to accept the desire to share their work time with another person, which is a new habit for many of them. Once this is sorted out, the immediate benefit in increased work efficiency, reduced errors and insight into progress is a great benefit to the owners and the workers themselves. Cons: Low awareness of the possibility of use. Interest is certainly not automatic, active acquisition is required and this costs a significant financial investment. Read More SW Steven W. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Reviewed December 2022 An African view of Remote Eye 5 Simple to use, easy to get going and learn and great ability to work in low bandwidth environments. It simple works! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: A key stand out points of this software is the ease of use and the point that it just works! Cons: No point that is specifically a weak point, some more could be done on analytics and reporting like key statistics on the last 30 days for example. Read More MS Miquel S. Verified reviewer Mechanical or Industrial Engineering 11-50 employees Used weekly for less than 2 years Reviewed November 2022 Very good remote support software 5 We use Wideum's solutions for two years now, for remote assistance to our customers. When our field support teams have a problem or need immediate assistance, they call our expert and solve the issue quickly. It avoids a lot of unnecessary travel and reduces the downtime of our equipment. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The most impressive feature of Remote eye is how easy it is to connect with a remote expert. We just connect the app to the network and send the expert a code. We use the live drawing feature and the red dot a lot. Cons: The most complicated thing is always to locate the smart glasses and not to forget to have them fully charged. Reasons for choosing Remote eye Our alternative was to send technicians all over Spain to repair machines, and that is very costly. Read More VR Verified Reviewer Telecommunications 51-200 employees Used daily for more than 2 years Reviewed November 2022 Great 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very easy to use, it helps a lot to improve problem solving times and decreases costs Cons: The price could be more flexible and lower Read More RO Rafa O. Verified reviewer Information Services 2-10 employees Used weekly for less than 12 months Reviewed November 2022 Better wit smart glasses, but smartphones is great too 5 Very good experience so far. We are saving lots of downtime and travel costa Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: The user experience is amazing. Easy to set up and launch immediately. Great connectivity which didn’t crash Cons: There should be a standard SaaS for these applications that runs free, and then charge you for add ons. Reasons for choosing Remote eye Our alternative was Whatsapp and Remote Eye is just so much better…. Read More BB Bram B. Verified reviewer Maritime 2-10 employees Used weekly for more than 2 years Review source Reviewed November 2022 Remote support 4 perfect, great team and support Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: the ability to invite remote experts to remote sites Cons: It is somewhat difficult to invite someone that does not have the app installed Read More Uddeshya A. Verified reviewer Entertainment 501-1000 employees Used monthly for free trial Review source Reviewed September 2023 AI Software solution to deploy action 4 Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: The feature which i like about Remote eye is that it is easy to set up and take in action immediately with having great connectivity so that it increase the work efficiency with minimal error. Cons: Remote eye is a good software i did not find any cons. yet for this one, its a great investment by anyone in their business Read More Showing 1 - 10 of 14 Reviews Load More Reviews ## Other Top Recommended Customer Support Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **7** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **1** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3442) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Remote eye with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice