As Director of Technology, I am involved with many software vendors so I have a good sense of what the average vendor experience is. SBN is a breath of fresh air for me. They have an excellent product, they are always open to hearing our needs, their customer service is the best of any vendor we use, and they have a true passion for what they do which is important to our company.

We have been using the SBN product suite for several years now. We could not be more happy with their products and service. SBN created a custom configuration for our company that addressed and fulfilled all of our specific needs. Onboarding was quick and efficient and the level of ongoing customer service they provide exceeds that of any other vendor we do business with. Their products are streamlined and intuitive which means our internal team enjoys using them. We saw a 50% time reduction in our inspection process and enjoyed improved consistency and quality after rolling out the SBN software. Before we found SBN we tried on several other solutions, but we were not happy with any of them. We have, and will continue to, recommend this software to any company that needs a superior inspection or inventory control solution.

I absolutely have no negative feedback for this company. I wish our other vendors were as good as SBN.

I have used this software for almost five years as part of my job. I have also been responsible for training several employees on how to use this software. I have found it to be very easy to learn, use, and train others on.

When wifi or service is limited it will sometimes spin for a very long time while trying to upload. This can sometimes only be fixed by switching the ipad into airplane mode and waiting longer. It would be nice if it would automatically just save to the device for a later upload if it detected slow service.

Software is easy to use and very modifiable.

Since we have a large number of inspections that are processed on a daily basis users see delays with speed (uploading, downloading, refreshing content, etc.).

It is very easy to use, reports looks professional, and the customer service is excellent.

It would be useful to be able to export to Word, or have the ability to make changes as in a Word.doc.

Overall this product did what we needed it to do with minor exceptions. It moved our employees away from paper reports/inspections and created a centralized hub for everything. I cant emphasize anymore how responsive the SBN team was if any questions arose. They were incredibly helpful and attempted to add features to the system if they could.

The ease of use of this software is what I liked most. There are some users that were used to paper reports for years and introducing them to this product they had no problem transitioning to an electronic version. I would like to mention the quick responses from the support side of the company. Whenever I or a user had an issue, the support team worked incredibly quickly to resolve the issues.

I think our biggest challenge was finding a way to house all of our reports in one system. As a company we have many excel based reports with running totals and SBN wasn't able to accommodate something like that. If they could look into making that a feature the product would be a 10 out of 10.

Being in the field and using a tool that requires little other support is amazing.

I can do almost everything necessary in the field with little need to go back and edit what I've entered. I like the ability to convert the report to pdf and the integration of photos.

The one weakness I find is in the report writing part of the program. It has limited character control and should be more rtf friendly. Or better, allow you to export to MS Word to edit and then cut and paste back into the report without having to redo all the codes (which you can't see - only the spacing effects). It also lacks variety in size of photos and ease of manipulation.

Great

Ease of use. Simple.

Ability to edit reports (specifically exceptions) once generated. If an exception needs to be edited, the report needs to be completely regenerated.

the customizable options available for the tools

timeframe to which updates, upgrades or changes are completed

Data connection out in the field with ease of use. Ability to generate reports on the go.

Grammatical errors, corrections not saving, having to redo the entire report to make changes needed.

The software is very customizable. The hardest part is deciding what you want the software to do. As the name implies, it's simple, but useful and needed.

Occasional bugs with tagging the locations. Customer service has been able to resolve the issue quickly each time.