I like how you have the ability to integrate the system with other systems we use day to day to help eliminate extra work and making things more streamline.

This system offers a lot of great features to help with ease day to day tasks and offers a lot of great management and marketing functions.

I love all the information that is at my fingertips when a customer calls. Reports are good a little complicated but good.

The ease of use and multiple options available for agency management are awesome.

The organization of this software is amazing. Wish I would have invested in this from the start.

It has been hard on occasion to get a hold of customer service.

I also really like the availability of training videos on the site.

The program is wonderful and the employees, tech help, sales and all have been amazing. Friendly, professional and lots of help.

This has been an absolutely awful experience. Even after getting on the phone with the powers-that-be and showing the systems failures, nothing happens.

Accounting , lake of companies to rate, looks ugly and.

The email blasts are a great marketing features to use and helps with prospecting. I also like the ability to track and manage employee sales and commissions.

This product is not only easy to use but it makes your work life that much more organized and efficient.

I am pleased with the overall design and ease of the product. I am also pleased with the updates they provide as they integrate new ideas making their product even better.

They say things like the ampersan sign issue is an easy fix, but then it still doesn't get fixed. They do an update and it crashes the system.

Great system and great service with good helpful employees. Its not a big giant system just a good easy to use system that does most task a smaller agency would need.

Very difficult to leave as I made a transfer from another software to this one and do not want to go through that again.

The company has provided excellent support & training. I like the way the system can be customized and is very easy to learn and use.

Love how easy it is to process most things and easy to teach my users. Love the reports and built in pivot.

Never had any until the change over. Now we are missing some of our customers and stuff does not load as it should.

The screen in the latest update is complicated. Commissions structure is annoying and the fact that it is a percent of a percent is hard.

In the beginning they were very attentive to our needs and budget friendly. Throughout the years they have added more options to custom fit your needs.

There is no way to reconcile my agency sweep account. Setting up custom letters is very difficult.

I like it that the training when we started was very helpful.

The GUI (graphical user interface) or the Screen you look at has horrible amounts of wasted space with literally NOTHING on it.

I recommend having a backup site that works the same as the current updated version of Matrix.

Fees and Taxes do not stay in totals with any edits to policy details. Text messaging is very minimal for the monthly fee charged.

Overall, I have had better experience with other management systems. I feel like there is just too much to process.

The rates come in very close and some are dead on. And if I have any questions, they are always quick to respond.

It has saved me so much time from going into each company and trying it myself, they make it quick and user friendly.

It’s better to call tech support with EZLynx than sending in a ticket through their automated reporting. This is a great tool that we are able to use to highly improve efficiency.

Used the management system along with the web site. The web site development team is fantastic.

This is the worst operating system I have EVER used.

Supports most carriers and best integration with them. Good intergration with HawkSoft and other agency management systems.

I liked the pricing and the features. I liked the fact that this is a simple industry specfice CMS.

I especially love their customer service/tech support. They are very nice and helpful and respond really quick.

We no longer need to go into each company's website to do quotes. We go to this website, and it is a one-stop shop to compare pricing initially.

You start looking elsewhere and think about a divorce because you can't take the excuses, the apathy, unreliability, extra time and effort that affects your productivity.

Terrible reporting features, not able to run birthdays with everything else. Bad customer support/on boarding and training.

I would give this five stars, it will save you a ton of time if you represent a large number of companies.

I like the compatibility this software has with multiple insurance companies and being able to rate policies fairly quickly.

The mobile versions are great. I love the texting ability and all the text messages sync  with the insureds file.

Obtaining accurate reports is very difficult. They are often broken and will timeout during download.

I was so hopeful and excited by the pitch and product potential. But just like romance, after the honeymoon you see what life with your partner is really like.

They checked and it's not the carriers request that answers affecting rating are missing or the question is missing completely.

I expected disruption for 2 months-it's been over 4 so far.

Virtually non-existent customer support with reporting problems; no one is empowered to do anything.

Very easy to use and very helpful when extracting monthly reports.

I am imputing everything into the system myself. You say you pay for onboarding - it is a lot of works.

Trying to build a new report is even worse. The customer support for reporting is non-existent.

I love the concept of this product. The idea of receiving multiple quotes but only having to input information once is very appealing.

I cancelled it a while back. N ow I'm looking at switching to PL rater because they say their prefill works plus they have integration with mvrs to look up tickets and accident.

I love that when you have leads that come in from a lead generator the information is automatically in EZlynx.

Overall, we enjoyed Ezlynx. Would recommend to other agencies.

Great, great system to have in our office to help quote.

US Dollar

Agency Matrix is an integrated cloud-based solution that integrates financial management, human resources and project management into a single platform. You can access every customer, policy, form, endorsement, payment, image, and report you may ever need or want with just one click.

LongDescription

Insurance Policy Management

Customizable Reports

Document Storage

Property & Casualty

Contact Management

Lead Management

Email Marketing

Workflow Management

Activity Dashboard

Reporting & Statistics

Commission Management

Quotes/Estimates

Task Management

Document Management

$69/per month/per office
No long-term contract
Pay per office, NOT per user
Low setup fees
100% web-based!
Multi-office discounts available

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Agency Matrix

Live Online

Webinars

Videos

EZLynx provides innovative insurance software that streamlines your agency’s workflow and manages the end-to-end policy lifecycle. Integrated into one platform, EZLynx Management System™ is designed to meet the unique needs of your business in an easy-to-use interface that takes care of doing the work for you. 

From real-time home and auto quoting on your insurance agency website to email marketing, pipeline management, reporting, AI, and more, EZLynx has the integrated solution for you.

EZLynx drives the success of over 30,000 agencies with:

EZLynx Rating Engine
EZLynx Rating Engine™ is an easy-to-use comparative rater that lets independent insurance agents get real-time personal lines quotes from hundreds of carriers across 48 states on any device. Cross-carrier personal lines quoting has never been simpler.

EZLynx Management System
EZLynx Management System™ leverages client and policy data to maximize your agency's ability to retain current customers while acquiring new business. Find your customer's quotes, policies, claims, and documents in one organized place and easily remarket with up-to-date information synced from your daily policy downloads. EZLynx is a complete agency management solution, with all the tools you need to sell, service and grow your business. A single platform means your agency won’t be slowed down by disparate systems our multiple software vendors. Having all your agency’s data on a single platform makes every aspect of that data more visible, intelligent, actionable, and profitable. One, single system means no more duplicate entries, interrupted workflows, or bridging data between separate systems. Because you have a single view of the customer, you always have the most accurate and complete picture up on the screen.

EZLynx Client Center
EZLynx Client Center provides mobile-ready online customer self-service. Your clients are satisfied immediately with 24/7 remote access to their policies, change requests, ID Cards, claims and more.

EZLynx Automation Center
Automating processes represents a significant benefit in time savings to agencies - meaning they are not paying employees to do work that their management system can and should do for them. EZLynx anticipates and suggests what to do next, and will even automate these steps for your agency. Get more done in less time by automating sales, retention, servicing and client engagement across your entire agency. EZLynx Automation Center comes equipped with recommended workflow templates to help your agency realize the benefits of the tool immediately. These templates were built with the most common and time-saving agency use cases in mind.

EZLynx drives the insurance industry forward.
The expectations of today’s insurance shoppers are rooted in their online consumer experiences, across all industries. EZLynx solutions like EZLynx Virtual Agent, online customer self-service, and timely automated customer communication help your agency meet these new demands. Policy Compare provides a side-by-side comparison of the expiring and renewing policies, so you can quickly and meaningfully understand the difference in premium. Being able to better advise your clients at renewal time reinforces the trusted advisor relationship, which is all too important for the independent insurance industry. Carrier eDocs and Messaging workflows help agencies expand and strengthen the relationship between insureds, agents and insurers. The EZLynx Connect Marketplace provides development-free connectivity to third-party vendor solutions, advancing your agency immediately in targeted ways. Benefit from turnkey access to industry-leading integrations and cross-selling opportunities. 

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